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Our efforts in 2004 will focus on the following:
• Increasing loan growth in the
consumer segment with the support of a new Loan Origination System LOS
and loan module on eMAS system, as well as intensive above-the-line and
below-the-line promotions.
• Enhancing product distribution
through collaborative efforts with property developers, property
brokers, multi-financing companies and dealers.
• Expanding the number of Mandiri
Visa cardholders through a pre- approved credit card program for
Mandiri Prioritas customers as well as a credit card issuance program for
Bank Mandiri prime customers using a pre-embossed method.
• Encouraging the usage of Mandiri Visa
through Power Points, Traveling Bill Payments programs.
• Enlarging electronic banking
channels by: - Adding ATMs
- Offering additional service features - Launching Call Mandiri as an
information and transaction vehicle for customers
- Developing Self Service Branches - SMS banking and internet banking
• Doubling the policyholders and
premiums generated through the Priority Financial Advisors
in Mandiri Prioritas outlets and expanding our market segment from
individual customers to high net- worth customers.
• Launching a Supermarket Funds
programs for mutual fund products and supporting Bank Mandiri’s efforts
to become a provider of “One Stop Financial Services.”
2003 Performance 1. Consumer Loans
As at 31 December 2003, outstanding consumer credit totaled Rp3.7 trillion,
consisting of consumer loans of Rp2,927 billion, credit card balances of Rp815
billion, and other facilities of Rp32 billion.
2. Consumer Funding In 2003, total funding from the consumer
segment increased in line with a series of promotional programs, such as:
• Mandiri Fiesta Program 2003, which
lasted 200 days and distributed 200 Toyota Wish cars.
• WGC We Get Customers Program
consisting of BGC Branch Get Customer and SGM Staff Get
Member •
Direct Sales through outletsopen tables, Sales Executives, and visiting potential
customerCanvassing •
Special rate programs for Rupiah Deposits to the maximum guaranteed
by Bank Indonesia •
Incentive programs for Rupiah deposit individual customers.
• Improved features for demand
sweep facility and time interest rate calculation deposits.
3. Mandiri Visa Bank Mandiri acquired the operations
and credit card portfolio of the Mandiri Visa card operations from GE Finance
Indonesia in August 2003. The transition process was seamless and without any
deterioration in service quality levels.
4. Electronic Banking Channel In 2003, we further developed our
electronic banking channels through various undertakings including:
• Installation of additional ATMs to bring
our total to 2,022 units at the end of 2003. Customers can also access more
than 4,700 ATMs with the LINK logo. In 2003, the overall ATM up-time
averaged 97.5.
• Establishment of a drive-thru ATM.
• On-going development of payment and
purchasing features through ATMs, SMS banking and internet banking.
• Usage of ATMs and SMS banking to
purchase Bank Mandiri’s shares during our IPO.
• E-Banking registration SMS, internet,
Call Mandiri through ATMs. •
SMS banking, introduced on 14 August 2002, has registered 163,928 users by
the end of 2003, and logged a total of 746,814 financial transactions.
• Internet Banking Mandiri, our newest
e-Banking service,was launched on December 18, 2003, and by the end of
2003 already had 3,046 users. Special features of this Internet Banking service
include: interbank transfer, payment of phone bills, topping up of pulses,
future date transfer and auto debit. Internet Banking Mandiri is equipped
with Token PIN Mandiri, which is a dynamic PIN security system for
customer transactions.
5. Investment Products In 2003, Consumer Banking became more
