Current process What is the process for giving care to this type of patient?

NAME INDEX 433 A Abraham, M. R., 41, 50 Alexander, J., 192, 196 Amalberti, R., 86, 102 Argyris, C., 90, 93, 102 Arrow, H., 13, 32 Ashling, K., 51 Auroy, Y., 86, 102 Ayto, J., 52, 67 B Baker, G. R., 102 Baker, L. S., 50 Barach, P., 86, 102, 165 Baribeau, P., 164 Barker, R. G., 94, 102 Barnes, B. A., 176 Barnhart, R., 52, 67 Barry, M., 151, 163 Batalden, P. B., 3, 11, 12, 32, 33, 34, 36, 44, 46, 49, 50, 51, 54, 67, 69, 75, 92, 93, 94, 95, 101, 102, 104, 106, 107, 119, 123, 124, 128, 131, 134, 146, 147, 148, 164, 165, 166, 176, 178, 191, 196, 205, 209, 227, 228, 229, 231, 232, 242, 261, 270, 310, 312, 333, 338 Bate, P., 211, 229 Bates, D., 166, 176 Beckham, V., 164 Beer, M., 82, 102 Bennis, W. G., 73, 103 Bensimon, E. M., 93, 102 Berdahl, J., 13, 32 Berwick, D., 6, 32, 86, 87, 102, 176, 205, 215, 235, 299, 381 Birnbaum, R., 93, 102 Bisognano, M., 102 Bladyka, K., 4, 7, 8, 9, 10 Blake, R. R., 65, 67 Blanchard, K. H., 121, 123 Blike, G., 165, 171, 176 Bodenheimer, T., 149, 152, 163, 164 Bohlen, C., 107, 123 Böjestig, M., 73, 212, 213, 214 Bolman, L. G., 65, 67, 78, 80, 81, 93, 94, 95, 102 Bonomi, A. E., 164 Bossidy, L., xxxii, xxxvii, 77, 78, 79, 100, 102 Box, G., 45, 49 Braddock, C. R., III, 157, 164 Brasel, K. J., 176 Brennan, T., 166, 176 Brown, P. W., 180, 196 Bruner, J. S., 216, 217, 218, 229 Bubolz, T., 131, 147 Buckingham, M., 121, 122, 123, 210, 229 Burck, C., xxxii, xxxvii, 90, 102 Burdick, E., 176 C Campbell, C., 50, 106, 147, 178 Capra, F., 12, 32 Carlson, R., 337, 338 Carthey, J., 166, 177 Charan, R., xxxii, xxxvii, 77, 78, 79, 100, 102 Christenson, P., 121, 123 Cisneros-Moore, K. A., 41, 49 Clifton, D. O., 210, 229 Codman, E. A., 131, 146 Coffman, C., 121, 122, 123 Cohen, D. S., 82, 103, 210, 229 Coker, K., 41, 49 434 Name Index Conger, B., 164 Conner, J. M., 40, 49 Cook, R., 166, 176 Corrigan, J. M., 166, 176 Cortes, L. M., 176 Coté, C., 171, 176 Cravero, J., 165, 171, 176 Crosby, M. J., 41, 50 Cullen, D. J., 176 D Damelio, R., 94, 102 Davis, C., 164 De Bono, E., 333, 338 de Leval, M., 166, 177 De Pree, M., 66, 67 Deal, T. E., 65, 67, 78, 80, 81, 93, 94, 95, 102 DeGeus, A., 62, 67 Dekker, S., 168, 176 Delmore, P., 50 Deming, W. E., 13, 32, 67, 210, 229, 230, 231, 232, 242, 275, 283, 333, 338, 346, 361, 411, 431 Denove, C., 210, 229 Denzin, N. K., 52, 67 Deterding, J., 50 Dixon, N. M., 87, 103 Donabedian, A., 232 Donaldson, M. S., 13, 14, 16, 17, 32, 166, 176, 235, 242 Douglass, R., 164 DuBuisson, A. B., 41, 49 E Edmondson, A., 119, 123 Edwards, K. A., 157, 164 Edwards, W. H., 34, 36, 40, 41, 49, 50 Espinosa, J., 182 F Fiedler, F. E., 65, 67 Fisher, R., 95, 103 Flowers, B. S., 95, 104 Ford, H., 279 Freeman, J., 131, 147 Frick, D. M., 82, 83, 103 Fujimoto, T., 87, 88, 90, 103 Funnell, M. M., 164 G Galileo, 42 Galvin, R., 29, 32, 92 Gandek, B., 431 Gantt, H. L., 364, 368 Gardent, P. B., 69, 75, 102, 209, 228 Gaudette, C., 164 Gauss, C. F., 353 Gelinas, L., 107, 123 Gephart, D., 164 Gibson, R., 73, 103 Gladwell, M., 36, 50 Glasgow, R. E., 160, 164 Godfrey, M. M., 3, 26, 32, 33, 34, 44, 49, 50, 51, 69, 75, 98, 102, 106, 107, 119, 120, 121, 122, 123, 124, 134, 147, 148, 164, 165, 178, 196, 209, 227, 228, 229, 261, 263, 266, 270 Gordon, S., 171, 177 Graeff, C. L., 65, 67 Greenfield, S., 242 Greenhalgh, T., 211, 229 Greenleaf, R. K., 67, 68, 78, 82, 83 Greif, M., 95, 103 Greiner, A., 5, 33 Griffith, J., 192, 196 Grumbach, K., 149, 152, 163, 164 H Hackman, J. R., 65, 68 Haddon, W., 168, 176 Hamel, M. B., 157, 164 Hanscom, B., 180, 196 Harry, M., 91, 103 Hasenberg, N. M., 157, 164 Hayday, B., 86, 105 Hays, R. D., 242 Headrick, L. A., 3, 50, 102, 123, 147, 164, 178, 196 Heifetz, R. A., 53, 68 Heil, G., 67, 68 Heimovics, R. D., 93, 103 Helgeson, S, 66, 68 Helmrich, R., 166, 176 Henderson, L., xxv, xxvi, 92, 103 Henriks, G., 73 Herbert, L., 176 Herman, R. D., 93, 103 Herzberg, F., xxiv, xxvi Hess, A., 33 Hippocrates, xxv Hock, D., 13, 32 Hocker, J., 50 Holman, H., 152, 163 Homa, K., 50, 147, 178 Horbar, J. D., 39, 50 Huber, T. P., 3, 45, 49, 50, 51, 102, 106, 123, 164, 178, 196 Huberman, A., 18, 32 Hunt, V. D., 94, 103 Hurwitz, B., 211, 229 I Ishikawa, K., 315, 320 J James, B. C., 95, 103, 279 Jaworski, J., 95, 104 Jelinek, R., 192, 196 Johnson, J. K., 3, 34, 51, 106, 124, 148, 165, 166, 178, 235 Johnson, M., 93, 103 Johnson, S., 121, 123 Joiner, B., 311 Jones, D. T., 87, 88, 90, 95, 105 Juran, J., 232 Jurkiewicz Coughlin, C. L., 93, 103 K Kabcenell, A., 5, 32 Kahn, V., 33 Kahneman, D., 93, 103 Kaplan, R. S., 192, 196 Karl, H. W., 171, 176 Kellner-Rogers, M., 235, 242 Kelly, K., 13, 32, 53, 68 Kelsch, J., 260, 270 Kirk, J., 164 Kofman, F., 95, 103 Kohn, L. T., 166, 176 Kolb, D. A., 216, 217, 218, 229 Kopelman, E., 95, 103 Kosinski, M., 431 Kosnik, L., 49, 51, 102