Act As we act to hold the gains or abandon our pilot efforts, what needs to be

434 Name Index Conger, B., 164 Conner, J. M., 40, 49 Cook, R., 166, 176 Corrigan, J. M., 166, 176 Cortes, L. M., 176 Coté, C., 171, 176 Cravero, J., 165, 171, 176 Crosby, M. J., 41, 50 Cullen, D. J., 176 D Damelio, R., 94, 102 Davis, C., 164 De Bono, E., 333, 338 de Leval, M., 166, 177 De Pree, M., 66, 67 Deal, T. E., 65, 67, 78, 80, 81, 93, 94, 95, 102 DeGeus, A., 62, 67 Dekker, S., 168, 176 Delmore, P., 50 Deming, W. E., 13, 32, 67, 210, 229, 230, 231, 232, 242, 275, 283, 333, 338, 346, 361, 411, 431 Denove, C., 210, 229 Denzin, N. K., 52, 67 Deterding, J., 50 Dixon, N. M., 87, 103 Donabedian, A., 232 Donaldson, M. S., 13, 14, 16, 17, 32, 166, 176, 235, 242 Douglass, R., 164 DuBuisson, A. B., 41, 49 E Edmondson, A., 119, 123 Edwards, K. A., 157, 164 Edwards, W. H., 34, 36, 40, 41, 49, 50 Espinosa, J., 182 F Fiedler, F. E., 65, 67 Fisher, R., 95, 103 Flowers, B. S., 95, 104 Ford, H., 279 Freeman, J., 131, 147 Frick, D. M., 82, 83, 103 Fujimoto, T., 87, 88, 90, 103 Funnell, M. M., 164 G Galileo, 42 Galvin, R., 29, 32, 92 Gandek, B., 431 Gantt, H. L., 364, 368 Gardent, P. B., 69, 75, 102, 209, 228 Gaudette, C., 164 Gauss, C. F., 353 Gelinas, L., 107, 123 Gephart, D., 164 Gibson, R., 73, 103 Gladwell, M., 36, 50 Glasgow, R. E., 160, 164 Godfrey, M. M., 3, 26, 32, 33, 34, 44, 49, 50, 51, 69, 75, 98, 102, 106, 107, 119, 120, 121, 122, 123, 124, 134, 147, 148, 164, 165, 178, 196, 209, 227, 228, 229, 261, 263, 266, 270 Gordon, S., 171, 177 Graeff, C. L., 65, 67 Greenfield, S., 242 Greenhalgh, T., 211, 229 Greenleaf, R. K., 67, 68, 78, 82, 83 Greif, M., 95, 103 Greiner, A., 5, 33 Griffith, J., 192, 196 Grumbach, K., 149, 152, 163, 164 H Hackman, J. R., 65, 68 Haddon, W., 168, 176 Hamel, M. B., 157, 164 Hanscom, B., 180, 196 Harry, M., 91, 103 Hasenberg, N. M., 157, 164 Hayday, B., 86, 105 Hays, R. D., 242 Headrick, L. A., 3, 50, 102, 123, 147, 164, 178, 196 Heifetz, R. A., 53, 68 Heil, G., 67, 68 Heimovics, R. D., 93, 103 Helgeson, S, 66, 68 Helmrich, R., 166, 176 Henderson, L., xxv, xxvi, 92, 103 Henriks, G., 73 Herbert, L., 176 Herman, R. D., 93, 103 Herzberg, F., xxiv, xxvi Hess, A., 33 Hippocrates, xxv Hock, D., 13, 32 Hocker, J., 50 Holman, H., 152, 163 Homa, K., 50, 147, 178 Horbar, J. D., 39, 50 Huber, T. P., 3, 45, 49, 50, 51, 102, 106, 123, 164, 178, 196 Huberman, A., 18, 32 Hunt, V. D., 94, 103 Hurwitz, B., 211, 229 I Ishikawa, K., 315, 320 J James, B. C., 95, 103, 279 Jaworski, J., 95, 104 Jelinek, R., 192, 196 Johnson, J. K., 3, 34, 51, 106, 124, 148, 165, 166, 178, 235 Johnson, M., 93, 103 Johnson, S., 121, 123 Joiner, B., 311 Jones, D. T., 87, 88, 90, 95, 105 Juran, J., 232 Jurkiewicz Coughlin, C. L., 93, 103 K Kabcenell, A., 5, 32 Kahn, V., 33 Kahneman, D., 93, 103 Kaplan, R. S., 192, 196 Karl, H. W., 171, 176 Kellner-Rogers, M., 235, 242 Kelly, K., 13, 32, 53, 68 Kelsch, J., 260, 270 Kirk, J., 164 Kofman, F., 95, 103 Kohn, L. T., 166, 176 Kolb, D. A., 216, 217, 218, 229 Kopelman, E., 95, 103 Kosinski, M., 431 Kosnik, L., 49, 51, 102 Name Index 435 Kotter, J. P., 38, 50, 78, 82, 84, 103, 210, 229 Kuhn, E. M., 176 Kuhn, T. S., 93, 103 L Laidley, T. L., 157, 164 Laird, N. M., 176 Lakoff, G., 93, 103 Langley, G. J., 94, 103, 135, 147, 273, 277, 283, 311, 312, 333, 335, 338, 423, 431 Larson, C., 242 Lawthers, A. G., 176 Layde, P., 169, 176 Leach, D., 67, 94, 102 Leape, L. L., 166, 176 Lee, B., 33 Leopold, B., 242 Levinson, W., 157, 164 Lewin, G. W., 94, 104 Lewin, K., 94, 104 Liker, J. K., xxxii, xxxvii, 87, 88, 89, 90, 91, 95, 104, 279, 283 Lincoln, Y. S., 52, 67 Lindberg, C., 12, 33, 94, 105, 218, 229, 260, 270 Liu, Y., 171, 177 Localio, A. R., 176 Lorig, K., 152, 163 Lundin, S. C., 121, 123 M MacMahon, B. T., 315, 320 Magari, E. S., 157, 164 Mahoney, C. C., 12, 33, 310, 312 Maslow, A. H., 67, 68 Mathews, B., 191, 196 Mayo, C., 262, 270 McCaskey, M. B., 93, 104 McCloskey, C., 171, 176 McGrath, J., 13, 32 McHorney, C. A., 431 Mercy, J. A., 176 Miles, M., 18, 32 Miles, P., 191, 196 Miller, C., 166, 176 Mohr, J. J., 12, 13, 14, 16, 17, 27, 32, 33, 44, 49, 50, 102, 107, 123, 131, 147, 164, 166, 176, 191, 196, 232, 235, 242, 310, 312 Monden, Y., 87, 95, 104 Morgan, G., 65, 68 Mouton, J. S., 65, 67 Murray, M., 329, 330 Musallam, N., 252 N Nelson, E. C., 3, 5, 11, 12, 27, 32, 33, 34, 36, 44, 46, 49, 50, 51, 69, 75, 95, 102, 104, 106, 107, 119, 123, 124, 128, 131, 134, 135, 147, 148, 149, 150, 154, 157, 164, 165, 171, 176, 178, 179, 180, 185, 191, 196, 209, 210, 227, 228, 229, 232, 242, 261, 270, 279, 286, 298, 307, 310, 312, 333, 338 Nielsen, D., 201, 202, 205 Noffsinger, E., 337 Nohria, N., 82, 102 Nolan, K. M., 94, 103, 135, 147, 273, 283, 311, 312, 333, 338, 423, 431 Nolan, T. W., 94, 103, 135, 147, 273, 283, 311, 312, 333, 338, 423, 431 Norman, C. L., 94, 103, 135, 147, 273, 283, 311, 312, 333, 338, 423, 431 Northouse, P., 65, 68 Norton, D. P., 192, 196 Notterman, D. A., 171, 176 O Ohno, T., 87, 95, 104 Oliveira, J., 192, 196 O’Neill, P., 98 Oshry, B., 94, 104 P Page, R., 164 Palmer, P. J., 66, 68 Parks, D. S., 53, 68 Patton, M., 52, 68 Paul, H., 121, 123 Perrow, C., 166, 176 Peters, T. J., 13, 33 Petersen, L. A., 176 Plsek, P., 12, 33, 50, 94, 105, 218, 229, 260, 270 Plume, S. K., 12, 32, 33, 95, 104, 128, 131, 147, 191, 196, 232, 242, 310, 312 Power, J., 210, 229 Proust, M., 49 Provost, L. P., 94, 103, 135, 147, 273, 283, 311, 312, 333, 338, 423, 431 Pugh, T. F., 315, 320 Q Quinn, J. B., xxxii, xxxvii, 13, 28, 30, 33, 72, 74, 104, 188, 196, 203, 229, 232, 242 R Reason, J., 166, 173, 176, 177 Renfrew, R. A., 153, 164 Revans, R. W., 54, 68 Rieseberg, B., 382 Roberts, H. V., 121, 123 Roberts, J. S., 232, 242 Rogers, W. H., 431 Rogowski, J., 39, 50 Roos, D., 88, 105 Rose, R. L., 229 Rother, J., 191, 196 Rubin, H. R., 398, 431 Rust, R. T., 229 Rutherford, P., 5, 33 Ryer, J. C., 36, 50, 191, 196, 333, 338 S Saunders, R. P., 41, 50 Sauvisgne, A., 164 Savitz, L., 95, 103 Scharmer, C. O., 95, 104 Schein, E. H., xxv, xxvi, 38, 50, 95, 104 Schneider, A. K., 95, 103 Schoggen, P., 94, 102 Scholtes, P. R., 94, 104 Schön, D. A., 36, 47, 50, 53, 68, 93, 102, 217, 218, 229 Schroeder, R., 91, 103