a. Reporting the most actual conduction of room status to Front Office
Department. b.
Making housekeeping report then reporting them to related sections. c.
Informing to room attendant if there is any rooms check in or check out. d.
Making a list if there is any guest who burrows hotel’s properties, for example: hair dryer, iron, etc.
E. Relationship of Housekeeping Department with Other Department
As a department which has big responsibility, the Housekeeping Department has to keep its relations with other department as well as possible. A good
cooperation with other department will increase the quality of work. The work will be easier to do if the departments help each other. The relations of the Housekeeping
Department with other department are as follows: 1.
The Housekeeping Department with Front Office Department The relations and supports in these departments are:
a. Making Housekeeping Reports about room status then sending
them to From Office Department three times a day. b.
Informing to Front Office cashier if there is any damage of hotel properties caused by the guest.
c. Reporting to Front Office in there is any luggage left in check out
room.
d. Sending a Holding Reservation list of room which has been
booked by the guest to Housekeeping Department. e.
Reporting guest’s complaining about room to Housekeeping Department.
2. The Housekeeping Department with Food and Beverage Department
The relations and supports in these sections are: a.
Handling and keeping linen supplies which are used by Food and Beverage Department.
b. Asking Room Service to handle eating utensils to rooms.
c. Reporting to Room Service if there is any food ordered by the
guests. 3.
The Housekeeping Department with Engineering Department The relations and supports in these departments are:
a. Reporting the damages in Housekeeping’s work area to
Engineering Department. b.
Making and sending Work Order to Engineering Department. c.
Informing to Engineering Department if the guest need for additional lamp or electric equipment.
d. Repairing the damages in Housekeeping Department.
4. The Housekeeping Department with Accounting Department
The relations and supports in these departments are: a.
Making report list about tools usage in Housekeeping Department.
b. Reporting the damages of hotel properties to the Accounting
Department. c.
Reporting monthly inventories to Accounting Department. 5.
The Housekeeping Department with Purchasing Department The relations and supports in these departments are:
a. Making purchasing
requisition of
certain material
for Housekeeping’s necessities.
b. Receiving and checking the materials which have been bought by
Purchasing Department. c.
Asking Purchasing Department whether the materials needed are available or not.
6. The Housekeeping Department with Store Department
The relations and supports in these departments are: a.
Making store requisition to take the materials in store. b.
Reporting to Store Department about guest and cleaning supplies usage.
c. Preparing materials needed by Housekeeping Department based
on store requisition. 7.
The Housekeeping Department with Security Department The relations and supports in these departments are:
a. Informing to security if there is any suspicious guest.
b. Reporting to security if there is any lost of guest properties.
c. Guaranteeing the feeling of comfort and secure for the guest and
employee. 8.
The Housekeeping Department with Marketing Department The relations and supports in these departments are:
a. Informing to Housekeeping Department about event which is held
in hotel area. b.
Asking for Housekeeping’s help to set up a banner. 9.
The Housekeeping Department with Personnel Department The relations and supports in these departments are:
a. Proposing additional recruitment of the staff.
b. Giving work time schedule of Housekeeping’s employee to
personnel Department. c.
Informing an information and instruction which are related to hotel policy.
d. Giving the job description to Housekeeping Department as
reference in daily routine.
F. The Problem Faced by the Housekeeping Department and the Solutions
