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CHAPTER II THE GENERAL DESCRIPTION OF CKLIK INTERNET
2.1 Description of CKLIK Internet
CKLIK Internet started to operate on 6 November 2011. CKLIK Internet is a new cafe net in the Gunung Batu area, which addressed at Jl. Gunung Batu,
Rancabali No. 175, Cimahi Utara. CKLIK Internet cafe opens 24 hours for a day. There are some divisions in CKLIK Internet cafe. First, marketing division
that has designer and promotion staffs who are assigned to persuade the customers or clients to visit and play in CKLIK internet café. Second, customer service
division who is only assigned by the operator. The operator itself is responsible to manage billing. Here, the writer as the operator was assigned to respond the order
email. And the last, the managerial division who is the owner. The owner responsible to pay the employee and develop the company.
In developing the company, the owner of CKLIK Internet cafe takes the offers service from Multilink, such as delivery of goods, food, soft drinks,
voucher, and others service such as maintenance, the repair service, and other needs of the CKLIK Internet café.
2.2 Job Position and Coordination 2.2.1 Job Position
During the job training, the position of the writer in CKLIK Internet Cafe was as an Operator. The jobs that were given to the writer were
management of billing, checking the business email, forwarding the order email, updating patch of some games and sometimes helping to clean our
work place.
2.3.1 Coordination
During job training process, the writer coordinated with some staffs of CKLIK Internet Cafe as in the following:
1. Mr. Fajar Tejasetiadi, S.Si., Apt The Head of CKLIK Internet Cafe
Responsibility : Handling employee affairs such as training and recruitment, financial term, attendance, employee
placement and performance. 2.
Mr. Agus The Assistant of CKLIK Internet Cafe Responsibility : Handling the trouble-shooting on all PC Technical and
controlled the condition of work place. 3.
Asep Jaelani 2
nd
Operator Responsibilty : Handling the night shift and changes other operator
position if couldn’t attend to work.
3.2 Responsibilities
When the writer did the job training in CKLIK Internet cafe, the writer worked under the supervision of Mr. Fajar Tejasetiadi as the owner of CKLIK
Internet cafe. The writer was positioned as an operator who was responsible for managing the bills.
Additionally, the writer was also responsible for managing the bills, to update all the games every week, and tried to solve the complain of the customers. Off all
the responsibility, the writer was responsible for responding the mail about ordering goods via online, which has correlation with this report. The writer found
about the expression language used in the writing of the orders. Thus, the writer tried to analyze and explain the data of the report and analyzed it.
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CHAPTER I INTRODUCTION
1.1 Background to the Topic
Job training is one of the subjects in the 7
th
semester in English Department of Indonesia University of Computer. The students have to fulfill this
subject by working on the company or creating the entrepreneurship business. The writer then decided to work on the company for his job training. The writer has
worked as an operator in CKLIK Internet Cafe located at Jl. Gunung Batu, Rancabali No. 175, North Cimahi. As the operator, the writer was assigned to
manage the billing, update patches every game, and check business email. The later brought new knowledge and learning for the writer since the email forms
seem to be different slightly from the letter forms in terms of the language used, the expression.
The interesting points in this business email lie in the usage of the language expressions for the opening paragraph, content paragraph, and closing
paragraph. The expressions such as apologizing, satisfactory, thanking, interested, expectation, request, appreciated and complaining expressions challenged the
writer to describe the reason of the usage for particular customers in comparison with the email and letter forms. This idea seems to be simple, yet it is important
for the continuation of the business in the way they serve particular customers. In addition to that, the writer is also interested in figuring out the significant of both
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