DAFTAR PUSTAKA Analisis Diskriminan Kepuasan Kerja Pada PT Telkom Akses Solo.
DAFTAR PUSTAKA
Abdullah, Rahman Bin, Mushaireen Musa, Harnizam Zahari, Razman Rahman,dan Khazainah Khalid.
(2011). A Model of Employee Satisfaction: Gender Differences in Cooperative Extension .
International Joournal of Business and Social Science , 2(3), 147-155.
Abraham, Susan. (2012). Development of Employee Engagement Programme on the basis of
Employee Satisfaction Survey. Journal of Economic Development, Management, IT, Finance
and Marketing, 4(1), 27-37.
Ambreen, Uzma. (2013). Employee Satisfaction In Retail Banking At Lahore--A Case Study Of HBL.
International Journal of Information, Business and Management. 5(1), 157-170.
Ariyani, Dorothea Wahyu. (2015). Employee Satisfaction and Service Quality: Is There Relations?.
International Journal of Business Research and Management (IJBRM), 6(3), 33-44.
Luthans, Auer, Jasna Antoncic dan Bostjan Antoncic. (2011). Employee satisfaction, intrapreneurship
and firm growth: a model. Industrial Management & Data Systems, 111(4), 580-607.
Aydin, Bulent . (2009). A Research Analysis on Employee Satisfaction in termsof Organizational
Culture and Spiritual Leadership. International Jurnal of Business Management, 4(3), 159168.
Aydin Bulent, dan Adnan Ceylan. (2008). The employee satisfaction in metalworking manufacturing:
How do organizational culture and organizational learning capacity jointly affect it? . Journal
of Industrial Engineering Management, 1(2), 143-168.
Bhatti, K., & Qureshi, T. (2007). Impact of employee participation on job satisfaction, employee
commitment and employee productivity. International Review of Business Research Papers ,
3(2), 54 – 68.
Bos, Judith T, Nathalie C. G. M. Donders, Karin M. Bouwman-Brouwer, dan Joost W. J. Van der
Gulden. (2009). Work characteristics and determinants of job satisfaction in four age groups:
university employees’ point of view. Int Arch Occup Environ Health, 82(1), 1249–1259.
Bowen, D. E., & Ostroff, C. (2004). Understanding HRM-firm performance linkages: The role of
"strength" of the HR system. Academy of Management Review, 29, 203-221.
Daniel, Adeel, Muhammad Ashar, Hafiz Ihsan-Ur-Rehman, Wahab Shahbaz. (2010). An Impact Of
Employee Satisfaction On Customer Satisfaction In Service Sector Of Pakistan. Journal of
Asian Scientific Research, 2(10), 548-561.
Diansyah, Ahmad Nur. (2014). Anteseden Kepuasan Kerja Tenaga Medis di Rumah Sakit . Tesis
Program Studi Magister Manajemen Universitas Sebelas Maret: tidak diterbitkan.
Dooty, Evana Nusrat, Syeda Tamanna Fahim, dan Israth Sultana. (2014). A Comparative Analysis On
Employee Satisfaction: A Study On Conventional And Islami Banks Of Bangladesh.
Romanian Economic and Business Review, 10 (1), 99-105.
Galup, Stuart D, Gary Klein, dan James J Jiang. (2008). The Impacts of Job Characteristics on is
Employee Satisfaction : A Comparison between Permanent and Temporary Employees.
Journal of Computer Information Systems, 48(4), 58-68.
Ghozali, Imam. (2011). Aplikasi analisis multivariate dengan Program IBM SPSS 19. Semarang:
Badan Penerbit Universitas Diponegoro.
Ghozali, Imam. (2012). Aplikasi analisis multivariate dengan Program IBM SPSS 20. Semarang:
Badan Penerbit Universitas Diponegoro.
114
Hair, Joseph., et al. (2010). Multivariate Data Analysis A Global Perspective. USA: Pearson
Education.
Human Resource Department PT Telkom Akses Solo. (2016). Jumlah Karyawan. Surakarta: Human
Resource Department PT Telkom Akses Solo.
Idrus, Muhammad. (2009). Metode Penelitian Ilmu Sosial. Yogyakarta: Erlangga.
Iwu, Chux Gervase, Charles Allen-Ile dan Wilfred I. Ukpere. (2012). A model of employee
satisfaction amongst health-related professionals in South Africa: The case of Western Cape
Province. African Journal of Business Management, 6 (34), 9658-9670.
Kardam, Bhajan Lal, dan Santosh Rangnekar. (2012). Job Satisfaction: Investigating The Role Of
Experience & Education. Journal of Arts, Science & Commerce, 3(4), 16-22.
Khan, Rukaiza, Afshan Naseem, dan Syed Athar Masood. (2016). Effect of Continuance Commitment
and Organizational Cynicism on Employee Satisfaction in Engineering Organizations.
International Journal of Innovation, Management and Technology, 7(4), 141-146.
Li, Youjun dan Jinxin Wang. (2014). Employee satisfaction of oil industry evaluation based on fuzzy
TOPSIS. Applied Mechanics and Materials, 525 (1), 783-786.
Mangkuprawira, Sjafri & Aida Vitayala Hubeis. (2007). Manajemen Mutu Sumber Daya Manusia .
Bogor: Ghalia Indonesia.
Marwansyah. (2010). Manajemen Sumber Daya Manusia Edisi Kedua . Bandung: Alfabeta.
Melani, Titis, dan Suhaji. (2010). Faktor – Faktor yang Mempengaruhi Kepuasan Kerja (Studi pada
Karyawan Sekolah Tinggi Ilmu Far masi”YAYASAN PHARMASI” Semarang). Semarang:
Sekolah Tinggi Ilmu Ekonomi Widya Manggala.
Naseem, Afshan, Sadia Ejaz Sheikh, dan Khusro P Malik. (2011). Impact of Employee Satisfaction on
Success of Organization: Relation between Customer Experience and Employee Satisfaction.
International Journal Of Multidisciplinary Sciences And Engineering , 2(5), 41-46.
Neumark, David. (2012). Detecting Discrimination in Audit and Correspondence Studies. The Journal
of Human Resources, 47(4), 1128-1157.
Noor, Arif dan Samina Jamil. (2014). Factor Effecting Employee’s Satisfaction and Employee’s
Satisfaction Contribution towards Employee’s Loyalty in Public Sector Organizations of
Pakistan. International Journal of Innovation and Applied Studies, 7(2), 434-439.
Pasolong, Harbani. (2012). Metode Penelititan Administrasi Publik. Bandung: Alfabeta.
Priyatno, Duwi. (2012). Cara Kilat Belajar Analisis Data dengan SPSS 20. Yogyakarta: Andi.
Riduwan. (2009). Dasar-Dasar Statistika . Bandung: Alfabeta.
Riduwan, dkk.(2011). Cara Mudah Belajar SPSS 17.0 dan Aplikasi Statistik Penelitian.
Bandung:Alfabeta.
Riduwan & Kuncoro, Engkos A.(2007). Cara Menggunakan dan Memakai Analisis Jalur (Path
Analysis). Bandung: Alfabeta.
Rivai, Veithzal. 2004. Manajemen Sumber Daya Manusia Untuk Perusahaan ,Jakarta: Raja Grafindo
Persada.
Robbins, Stephen P. dan Timothy A. Judge. 2008. Perilaku Organisasi Edisi ke-12, Jakarta: Salemba
Empat.
Sageer, Alam, Sameena Rafat, dan Puja Agarwal. (2012). Identification of Variables Affecting
Employee Satisfaction and Their Impact on the Organization. Journal of Business and
Management, 5(1), 32-39.
115
Santoso, Singgih. (2010). Multivariate Analysis. Jakarta: Elex Media Komputindo.
---------------------. (2010). Statistik Multivariat. Jakarta: Elex Media Komputindo.
Sanusi, Anwar. (2011). Metodologi Penelitian Bisnis. Jakarta: Salemba Empat.
Sarwono, Jonathan. (2010). PASW Statistik 18 – Belajar Statistik Menjadi Mudah dan Cepat.
Yogyakarta: Andi
Sarwono, Jonathan & Tutty Martodiredjo. (2008). Riset Bisnis untuk Pengambilan Keputusan.
Yogyakarta: Andi.
Sarwono, Jonathan & Herlina Budiono. (2012). Statistik Terapan: Aplikasi untuk Riset Skripsi, Tesis
dan Disertasi (Menggunakan SPSS, AMOS dan Excel). Jakarta: PT Elex Media Komputindo.
Sekaran, Uma.(2011). Metode Penelitian Untuk Bisnis (Edisi 4), buku 1.Jakarta: Salemba Empat
----------------.(2011). Metode Penelitian Untuk Bisnis (Edisi 4), buku 2.Jakarta:Salemba Empat
Setyowati, Diah. (2015). Analisis Pengaruh Kepemimpinan Transformasional dan Iklim Tim Pada
Komitmen Organisasi dengan Kepuasan Kerja Sebagai Mediasi . Tesis Program Studi
Magister Manajemen Universitas Sebelas Maret: tidak diterbitkan.
Silalahi, Ulber. (2009). Metode Penelitian Sosial. Bandung: Refika Aditama.
Simamora, Bilson. (2005). Analisis Multivariat Pemasaran. Jakarta: Gramedia Pustaka Utama.
Sinatra, Lina & Rini Darmastuti. (2008). Kajian Peran Public Relations dalam Meningkatkan Citra
Perguruan Tinggi Swasta di Jawa Tengah. Jurnal Ilmiah SCRIPTURA, 2(2), 95-105.
Sirait, Justine & Purwanto Raharjo. (2009). Mengelola dan Mengembangkan Sumber Daya Manusia
Dalam Persaingan Global. Jakarta: Mitra Wacana Media.
Slavin, Robert E. (2011). Psikologi Pendidikan: Teori dan Praktik Edisi Kesembilan, Jilid 2 . Jakarta:
Indeks.
Subekhi, Akhmad & Mohammad Jauhar. (2012). Pengantar Manajemen Sumber Daya Manusia
(MSDM). Jakarta: Prestasi Pustaka.
Sugiyono. (2008). Metode Penelitian Kuantitatif, Kualitatif, dan R&D . Bandung: Alfabeta.
------------. (2008). Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung:
Alfabeta.
------------. (2013). Metode Penelitian Administrasi. Bandung: Alfabeta.
------------. (2009). Metode Penelitian Bisnis. Bandung: Alfabeta.
------------. (2011). Statistika Untuk Penelitian. Bandung: Alfabeta.
------------. (2012). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed Methods).
Bandung: Alfabeta.
Supranto, J. (2010). Analisis Multivariat : Arti & Interpretasi. Jakarta: Rineka Cipta.
Supriyanto, Agus. (2014). Pengaruh Kepuasan Kerja, Kepemimpinan Transformasional dan
Komitmen Organisasional Pada Kinerja Karyawan, dengan Organizational Citizenship
Behaviour (OCB) Sebagai Variabel Medasi. Tesis Program Studi Magister Manajemen
Universitas Sebelas Maret: tidak diterbitkan.
Suriyankietkaew, Suparak & Gayle C. Avery. (2014). Employee satisfaction and sustainable
leadership practices in Thai SMEs. Journal of Global Responsibility, 5(1), 160-173.
Suwatno & Donni Juni Priansa. (2011). Manajemen SDM dalam Organisasi Publik dan Bisnis.
116
Bandung: Alfabeta.
Swarnalatha dan G. Sureshkrishna. (2012). Job Satisfaction among Employees of Automotive
Industries in India. International Journal of Future Computer and Communication , 1(3), 245248.
Tatsuse, Takashi, dan Michikazu Sekine. (2011). Explaining global job satisfaction by facets of job
satisfaction: the Japanese civil servants study. Environ Health Prev Med, 16(1), 133–137.
Vlosky, Richard P, dan Fransisco X. Aguilar. (2009). A Model of Employee Satisfaction: Gender
Differences in Cooperative Extension. Emerald Group Publishing Limited, 47(2), 133-151.
Wahyono, Teguh. (2009). 25 Model Analisis Statistik dengan SPSS 17. Jakarta: Elex Media
Komputindo.
Yaseen, Ayesha. (2013). Effect of Compensation Factors on Employee Satisfaction- A Study of
Doctor‟s Dissatisfaction in Punjab. International Journal of Human Resource Studies , 3(1),
142-157.
117
Abdullah, Rahman Bin, Mushaireen Musa, Harnizam Zahari, Razman Rahman,dan Khazainah Khalid.
(2011). A Model of Employee Satisfaction: Gender Differences in Cooperative Extension .
International Joournal of Business and Social Science , 2(3), 147-155.
Abraham, Susan. (2012). Development of Employee Engagement Programme on the basis of
Employee Satisfaction Survey. Journal of Economic Development, Management, IT, Finance
and Marketing, 4(1), 27-37.
Ambreen, Uzma. (2013). Employee Satisfaction In Retail Banking At Lahore--A Case Study Of HBL.
International Journal of Information, Business and Management. 5(1), 157-170.
Ariyani, Dorothea Wahyu. (2015). Employee Satisfaction and Service Quality: Is There Relations?.
International Journal of Business Research and Management (IJBRM), 6(3), 33-44.
Luthans, Auer, Jasna Antoncic dan Bostjan Antoncic. (2011). Employee satisfaction, intrapreneurship
and firm growth: a model. Industrial Management & Data Systems, 111(4), 580-607.
Aydin, Bulent . (2009). A Research Analysis on Employee Satisfaction in termsof Organizational
Culture and Spiritual Leadership. International Jurnal of Business Management, 4(3), 159168.
Aydin Bulent, dan Adnan Ceylan. (2008). The employee satisfaction in metalworking manufacturing:
How do organizational culture and organizational learning capacity jointly affect it? . Journal
of Industrial Engineering Management, 1(2), 143-168.
Bhatti, K., & Qureshi, T. (2007). Impact of employee participation on job satisfaction, employee
commitment and employee productivity. International Review of Business Research Papers ,
3(2), 54 – 68.
Bos, Judith T, Nathalie C. G. M. Donders, Karin M. Bouwman-Brouwer, dan Joost W. J. Van der
Gulden. (2009). Work characteristics and determinants of job satisfaction in four age groups:
university employees’ point of view. Int Arch Occup Environ Health, 82(1), 1249–1259.
Bowen, D. E., & Ostroff, C. (2004). Understanding HRM-firm performance linkages: The role of
"strength" of the HR system. Academy of Management Review, 29, 203-221.
Daniel, Adeel, Muhammad Ashar, Hafiz Ihsan-Ur-Rehman, Wahab Shahbaz. (2010). An Impact Of
Employee Satisfaction On Customer Satisfaction In Service Sector Of Pakistan. Journal of
Asian Scientific Research, 2(10), 548-561.
Diansyah, Ahmad Nur. (2014). Anteseden Kepuasan Kerja Tenaga Medis di Rumah Sakit . Tesis
Program Studi Magister Manajemen Universitas Sebelas Maret: tidak diterbitkan.
Dooty, Evana Nusrat, Syeda Tamanna Fahim, dan Israth Sultana. (2014). A Comparative Analysis On
Employee Satisfaction: A Study On Conventional And Islami Banks Of Bangladesh.
Romanian Economic and Business Review, 10 (1), 99-105.
Galup, Stuart D, Gary Klein, dan James J Jiang. (2008). The Impacts of Job Characteristics on is
Employee Satisfaction : A Comparison between Permanent and Temporary Employees.
Journal of Computer Information Systems, 48(4), 58-68.
Ghozali, Imam. (2011). Aplikasi analisis multivariate dengan Program IBM SPSS 19. Semarang:
Badan Penerbit Universitas Diponegoro.
Ghozali, Imam. (2012). Aplikasi analisis multivariate dengan Program IBM SPSS 20. Semarang:
Badan Penerbit Universitas Diponegoro.
114
Hair, Joseph., et al. (2010). Multivariate Data Analysis A Global Perspective. USA: Pearson
Education.
Human Resource Department PT Telkom Akses Solo. (2016). Jumlah Karyawan. Surakarta: Human
Resource Department PT Telkom Akses Solo.
Idrus, Muhammad. (2009). Metode Penelitian Ilmu Sosial. Yogyakarta: Erlangga.
Iwu, Chux Gervase, Charles Allen-Ile dan Wilfred I. Ukpere. (2012). A model of employee
satisfaction amongst health-related professionals in South Africa: The case of Western Cape
Province. African Journal of Business Management, 6 (34), 9658-9670.
Kardam, Bhajan Lal, dan Santosh Rangnekar. (2012). Job Satisfaction: Investigating The Role Of
Experience & Education. Journal of Arts, Science & Commerce, 3(4), 16-22.
Khan, Rukaiza, Afshan Naseem, dan Syed Athar Masood. (2016). Effect of Continuance Commitment
and Organizational Cynicism on Employee Satisfaction in Engineering Organizations.
International Journal of Innovation, Management and Technology, 7(4), 141-146.
Li, Youjun dan Jinxin Wang. (2014). Employee satisfaction of oil industry evaluation based on fuzzy
TOPSIS. Applied Mechanics and Materials, 525 (1), 783-786.
Mangkuprawira, Sjafri & Aida Vitayala Hubeis. (2007). Manajemen Mutu Sumber Daya Manusia .
Bogor: Ghalia Indonesia.
Marwansyah. (2010). Manajemen Sumber Daya Manusia Edisi Kedua . Bandung: Alfabeta.
Melani, Titis, dan Suhaji. (2010). Faktor – Faktor yang Mempengaruhi Kepuasan Kerja (Studi pada
Karyawan Sekolah Tinggi Ilmu Far masi”YAYASAN PHARMASI” Semarang). Semarang:
Sekolah Tinggi Ilmu Ekonomi Widya Manggala.
Naseem, Afshan, Sadia Ejaz Sheikh, dan Khusro P Malik. (2011). Impact of Employee Satisfaction on
Success of Organization: Relation between Customer Experience and Employee Satisfaction.
International Journal Of Multidisciplinary Sciences And Engineering , 2(5), 41-46.
Neumark, David. (2012). Detecting Discrimination in Audit and Correspondence Studies. The Journal
of Human Resources, 47(4), 1128-1157.
Noor, Arif dan Samina Jamil. (2014). Factor Effecting Employee’s Satisfaction and Employee’s
Satisfaction Contribution towards Employee’s Loyalty in Public Sector Organizations of
Pakistan. International Journal of Innovation and Applied Studies, 7(2), 434-439.
Pasolong, Harbani. (2012). Metode Penelititan Administrasi Publik. Bandung: Alfabeta.
Priyatno, Duwi. (2012). Cara Kilat Belajar Analisis Data dengan SPSS 20. Yogyakarta: Andi.
Riduwan. (2009). Dasar-Dasar Statistika . Bandung: Alfabeta.
Riduwan, dkk.(2011). Cara Mudah Belajar SPSS 17.0 dan Aplikasi Statistik Penelitian.
Bandung:Alfabeta.
Riduwan & Kuncoro, Engkos A.(2007). Cara Menggunakan dan Memakai Analisis Jalur (Path
Analysis). Bandung: Alfabeta.
Rivai, Veithzal. 2004. Manajemen Sumber Daya Manusia Untuk Perusahaan ,Jakarta: Raja Grafindo
Persada.
Robbins, Stephen P. dan Timothy A. Judge. 2008. Perilaku Organisasi Edisi ke-12, Jakarta: Salemba
Empat.
Sageer, Alam, Sameena Rafat, dan Puja Agarwal. (2012). Identification of Variables Affecting
Employee Satisfaction and Their Impact on the Organization. Journal of Business and
Management, 5(1), 32-39.
115
Santoso, Singgih. (2010). Multivariate Analysis. Jakarta: Elex Media Komputindo.
---------------------. (2010). Statistik Multivariat. Jakarta: Elex Media Komputindo.
Sanusi, Anwar. (2011). Metodologi Penelitian Bisnis. Jakarta: Salemba Empat.
Sarwono, Jonathan. (2010). PASW Statistik 18 – Belajar Statistik Menjadi Mudah dan Cepat.
Yogyakarta: Andi
Sarwono, Jonathan & Tutty Martodiredjo. (2008). Riset Bisnis untuk Pengambilan Keputusan.
Yogyakarta: Andi.
Sarwono, Jonathan & Herlina Budiono. (2012). Statistik Terapan: Aplikasi untuk Riset Skripsi, Tesis
dan Disertasi (Menggunakan SPSS, AMOS dan Excel). Jakarta: PT Elex Media Komputindo.
Sekaran, Uma.(2011). Metode Penelitian Untuk Bisnis (Edisi 4), buku 1.Jakarta: Salemba Empat
----------------.(2011). Metode Penelitian Untuk Bisnis (Edisi 4), buku 2.Jakarta:Salemba Empat
Setyowati, Diah. (2015). Analisis Pengaruh Kepemimpinan Transformasional dan Iklim Tim Pada
Komitmen Organisasi dengan Kepuasan Kerja Sebagai Mediasi . Tesis Program Studi
Magister Manajemen Universitas Sebelas Maret: tidak diterbitkan.
Silalahi, Ulber. (2009). Metode Penelitian Sosial. Bandung: Refika Aditama.
Simamora, Bilson. (2005). Analisis Multivariat Pemasaran. Jakarta: Gramedia Pustaka Utama.
Sinatra, Lina & Rini Darmastuti. (2008). Kajian Peran Public Relations dalam Meningkatkan Citra
Perguruan Tinggi Swasta di Jawa Tengah. Jurnal Ilmiah SCRIPTURA, 2(2), 95-105.
Sirait, Justine & Purwanto Raharjo. (2009). Mengelola dan Mengembangkan Sumber Daya Manusia
Dalam Persaingan Global. Jakarta: Mitra Wacana Media.
Slavin, Robert E. (2011). Psikologi Pendidikan: Teori dan Praktik Edisi Kesembilan, Jilid 2 . Jakarta:
Indeks.
Subekhi, Akhmad & Mohammad Jauhar. (2012). Pengantar Manajemen Sumber Daya Manusia
(MSDM). Jakarta: Prestasi Pustaka.
Sugiyono. (2008). Metode Penelitian Kuantitatif, Kualitatif, dan R&D . Bandung: Alfabeta.
------------. (2008). Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung:
Alfabeta.
------------. (2013). Metode Penelitian Administrasi. Bandung: Alfabeta.
------------. (2009). Metode Penelitian Bisnis. Bandung: Alfabeta.
------------. (2011). Statistika Untuk Penelitian. Bandung: Alfabeta.
------------. (2012). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed Methods).
Bandung: Alfabeta.
Supranto, J. (2010). Analisis Multivariat : Arti & Interpretasi. Jakarta: Rineka Cipta.
Supriyanto, Agus. (2014). Pengaruh Kepuasan Kerja, Kepemimpinan Transformasional dan
Komitmen Organisasional Pada Kinerja Karyawan, dengan Organizational Citizenship
Behaviour (OCB) Sebagai Variabel Medasi. Tesis Program Studi Magister Manajemen
Universitas Sebelas Maret: tidak diterbitkan.
Suriyankietkaew, Suparak & Gayle C. Avery. (2014). Employee satisfaction and sustainable
leadership practices in Thai SMEs. Journal of Global Responsibility, 5(1), 160-173.
Suwatno & Donni Juni Priansa. (2011). Manajemen SDM dalam Organisasi Publik dan Bisnis.
116
Bandung: Alfabeta.
Swarnalatha dan G. Sureshkrishna. (2012). Job Satisfaction among Employees of Automotive
Industries in India. International Journal of Future Computer and Communication , 1(3), 245248.
Tatsuse, Takashi, dan Michikazu Sekine. (2011). Explaining global job satisfaction by facets of job
satisfaction: the Japanese civil servants study. Environ Health Prev Med, 16(1), 133–137.
Vlosky, Richard P, dan Fransisco X. Aguilar. (2009). A Model of Employee Satisfaction: Gender
Differences in Cooperative Extension. Emerald Group Publishing Limited, 47(2), 133-151.
Wahyono, Teguh. (2009). 25 Model Analisis Statistik dengan SPSS 17. Jakarta: Elex Media
Komputindo.
Yaseen, Ayesha. (2013). Effect of Compensation Factors on Employee Satisfaction- A Study of
Doctor‟s Dissatisfaction in Punjab. International Journal of Human Resource Studies , 3(1),
142-157.
117