xxvi Mastering the information about the type of room and the facilities inside
the room is important to show the special quality of the room in order to attract the guests’ interest.
d. Policy rate settled by the hotel management A receptionist must be able to determine the room rate based on the type
of guest individual or party and based on the type of reservation corporate or compliment according to the policy rate.
e. Courtesy in receiving the guests The etiquette of the receptionist to greet the guests is influential in
improving the good image of the hotel.
A. Sahid Kusuma Raya Hotel
1. History of Sahid Kusuma Raya Hotel
Sahid Kusuma Raya Hotel is located at Jl. Sugiyoparnoto 20 Solo near Mangkunegaran Palace. It was the legacy of Pakubuwono X, the King of Solo in
1933 until 1939. He had title as Kanjeng Gusti Pangeran Haryo Kusumo Yudho. He gave his title and a palace in the north of Surakarta Palace Ndalem
Kusumayudan to his son, Pangeran Bei who became Pakubuwono XI. Ndalem Kusumoyudan had been bought from Mangkunegaran IV and had
been built in 1909 by Kanjeng Gusti Pangeran Hadi Wijoyo. The building architecture of this palace belongs to Javanese and Netherlands style. In 1961, this
xxvii palace was sold to IFCO, a bicycle assembling company. This palace was bought
by PT. SAHID CO in 1970. PT. SAHID CO planned to build and renovate Ndalem Kusumoyudan became a big hotel. It was approved in PATA conference
in 1974. On 26
th
October 1974, the hotel was legitimated by Gusti Mangkunegoro VII, continued with making an epigraph taken by the Sukamdani Sahid Gito
Sardjono as the president Director of Sahid Group. The minister of Transportation legitimated it again on 8
th
July 1977 with the name “Kusuma Sahid Prince Hotel”. Because the government was determined to use Indonesian language and changed
all the foreign words in-to Indonesian, the name of this hotel changed into Hotel Sahid Kusuma in 1995. The names of the hotel in Sahid Group were changed by
adding the name Raya for 4 star hotel and Jaya for 5 star hotel. Therefore, according to Sahid Group Regulation, the name of this hotel became Hotel Sahid
Kusuma Raya. The word SAHID itself has a unique abbreviation. S
erve the customer with love
A ttract the customer with smile
H andle the customer with heart
I mpress the customer with friendliness
D elight the customer with Indonesian hospitality
In the fist operation, the hotel just had 36-bungalow rooms’ type. In October 1977, the hotel added 18 cabanas rooms The rooms facing to the
swimming pool directly, a swimming pool and a mosque. In July 1980, the hotel was reconstructed by adding 36 moderate rooms. In 1981, the hotel built a
xxviii luxurious room named Indraloka Royal Suite to welcome Princes Juliana
Prince Bernhard from Holland besides building 12 Standard Junior rooms and
laundry plan.
2. The Main Facilities in Sahid Kusuma Raya Hotel
