Interorganizational and global information systems
th th I f Information Technology For Management 6 ti T h l F M t 6 Edition Editi Lecture Slides by L. Beaubien, Providence College Turban, Leidner, McLean, Wetherbe John Wiley & Sons, Inc. Learning Objectives Learning Objectives
z Define and Classify Interorganizational and y g virtual organizations information systems z Describe interorgnizational activities, particularly d f lfill order fulfillment z Define and classify global information systems z P t th j i di l b l z Present the major issues surrounding global information systems
Learning Objectives (Continued)
Learning Objectives (Continued)
z Describe Demand-driven networks and RFID as z Describe Demand driven networks and RFID as supply chain factors z Describe B2B exchanges, hubs, and directories g , , z
Describe Interorganizational integration issues z
Describe EDI and EDI/Internet z
Describe EDI and EDI/Internet z Describe extranets, XML and Web services InterOrganizational Systems (IOS) InterOrganizational Systems (IOS)
Functions: Functions: z
Involves 2 or more organizations z z
Cooperative information flows Cooperative information flows z Facilitates efficient processing of transactions Types of IOS Types of IOS
z B2B trading g z
B2B support systems pp y z
Global Systems z
EFT z
Groupware/Shared Databases IOS activities
IOS activities
z On-demand enterprise p z
On-Demand/Real-time
Activities {
Buying and Selling { Joint Ventures { Collaboration {
Other IOS and Order Fulfillment
IOS and Order Fulfillment z
Step 1: Making sure the customer will pay z
Step 1: Making sure the customer will pay z Step 2: Checking for availability z
Step 3: Arranging Shipments z
Step 3: Arranging Shipments z
Step 4: Insurance z
Step 5: Replenishment z
Step 5: Replenishment z Step 6: In-house production z
Step 7: Use suppliers z
Step 8: Customer contacts IOS Problems
IOS Problems
z Delays and transportation y p z
Human errors / misunderstanding g z
Over / Under Inventories z
Misdirected Shipments z
Late / Incorrect delivery reporting
(Continued) (Continued)
IOS Problems
IOS Problems
z Slow / Incorrect Billing g z
Difficult / Complex Production p z
Incompatibility of systems (communication) z
High cost of expenditures / shipments Order Fulfillment and Logistics Order Fulfillment and Logistics
Benefits of Global IS Benefits of Global IS
z Effective Communication at reasonable cost z Effective Communication at reasonable cost z Collaboration: overcoming distance time z
Collaboration: overcoming distance, time, language z Access to larger volumes of data Localization Localization
z Branding and Formats g z
Merchandise and Pricing g z
Promotions z
Vendor, Operating, and Management Policies z
Store and Vendor Service levels IOS and the Global audience
IOS and the Global audience
z Personal and Personnel issues z
Language and Culture g g z
Law, Politics, and Convention z
Offshoring/Outsourcing and the organization IOS: Demand Driven
IOS: Demand Driven
z z Drive the products to market Drive the products to market z z The bullwhip effect - shifts and information The bullwhip effect - shifts and information z z
Demand-driven supply (networks) Demand driven supply (networks) {
The DDSN IOS: Demand and DDSN
IOS: Demand and DDSN
Benefits Benefits z
Agility z Adaptability z
Alignment IOS: Using the RFID Advantage
IOS: Using the RFID Advantage
IOS: Using the RFID Advantage (Continued)
Integrating Information Integrating Information
z Establish IT leadership z Establish IT leadership z Lowest integration risk possible z
Customer facing - a priority over back-office z
Customer facing - a priority over back-office z Retain personnel ($$$) z
Keep morale high ($$$) z
Keep morale high ($$$) z
Maintain as rich communication as possible Managerial Issues Managerial Issues
z Selecting a system z Selecting a system z Partners Collaboration z
New infrastructure z
New infrastructure z Globalization z
Using Exchanges hubs and other services z
Using Exchanges, hubs, and other services z
Partner and supplier relationship management
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