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Appendix Ethical incidents

(1) Offers the same level of service to everyone, regardless of his or her financial or social means.

(2) Always gives due credit to his/her co-workers’ achievements. (3) Uses free samples only to further the company’s business (rather than keeping them for

own use). (4) Refuses to accept gifts from clients since it might convey an impression that he/she

would show favoritism to those clients. (5) On company business travels, spends travel and lodging money carefully. (6) Completes all needed paperwork himself/herself, rather than pushing it off onto others. (7) Whenever uses company phone for making personal long distance calls, promptly

informs the company to charge it to his/her personal account. (8) Does not overstate business travel expense accounts. (9) On several occasions, after knowing that a product of inferior quality has been delivered

to a customer, promptly informed the customer and replaced the product. (10) Tells customers everything (even negative aspects) about the product up front.

Unethical incidents (1) Succeeded in obtaining a huge order by giving the purchasing agent a gift worth $2000 (2) Gives preferential treatment to influential customers to gain personal favor.

JMP

(3) Always passes the blame on co-workers for his/ her own mistakes

(4) Takes credit for the efforts of his/her co-workers. (5) Hoards free samples meant for customers for personal use. (6) On a business travel incurred $1000 business expenses but reported expenses for $2000. (7) Misuses company resources by making long distance personal phone calls at work.

72 (8) Routinely overstates the business travel expenses on taxi fares, car mileage, tips and the

like. (9) Sells returned/slightly used product as new when it is difficult for the customer to detect

any difference. (10) Sold a more expensive product to a customer when a less expensive one was more

suitable for the customer’s needs.

Corresponding author Robert L. Cardy can be contacted at: Robert.cardy@asu.edu

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