Information Systems, System analysis and design, Context Diagram, Data Flow Diagram, Insurance Business, Website
Major Information Systems Sarjana Komputer Thesis
Semester [ODD] year 2008
ANALYSIS AND OPTIMIZATION OF E-KLAIM MBU SYSTEM IN STOLEN
DIVISION AT PT. ASURANSI SINAR MAS
Sudarsono 0900827622
Abstract
The objectives of this thesis are to analyze the current system of e-klaim system in stolen division at PT.Asuransi Sinar Mas and find ways to optimize the current system. Another aim is to design a proposed optimized system to help PT.Asuransi Sinar Mas in order to eliminate bottleneck processes that are identified in their business process during their daily operations. The current system is analyzed upon direct observation to the current system. Afterwards, the business process will be explained in context diagram and data flow diagram and also to analyze the problems. The proposed optimized system, the proposed context diagram and proposed data flow diagram that have been simplified will also be explained.
To summarize, the proposed optimized system is aiming to increases the effectiveness and efficiency of customer service in term of claim processing through several new modules and upgraded modules. This proposed optimized system should also be able to reduce response time needed to process a claim and simplify MBU staff’s daily tasks.
Keywords:
Information Systems, System analysis and design, Context Diagram, Data Flow
Diagram, Insurance Business, WebsiteAcknowledgement
To Mr. Minaldi Loeis, for giving the opportunity of completing this thesis, To Mr. Huibert Andi Wenas, for his patience in guiding the author about the academic and technical issues of the thesis, To Ms. Minsani Mariani, for being very patient and considerate in supervising the author during the making of this thesis; for her ideas, explanations, and guidance about the topic of this thesis, To Julius Kurniawan and Dheeraj Ailani, for their help and support as friends in doing the thesis, To Aulia Mayasari, Lucy Apriani, Yoan Elissa, and Irena for their support as friends in doing this thesis, To Daniel A Sutanto, for his idea and help in designing the user interface, To Tondy Tirtana and Kentyuko for their friendliness and motivating support during the making of this thesis, To Ms. Haryani, Supervisor of MBU, stolen division, for her helps and support during author’s internship in PT. ASM, To Alen Morris Butar-butar, Eko Ari Wibowo, and Desi Arianti for their helps and support during my internship, for their ideas that inspiring author about the thesis, To Indra Santoso, for his help during the information gathering in PT. ASM, To the author’s family, for their kind support to the author during the making of this thesis, To all supporting lectures in BiNus International University, for the academic support and the knowledge they have shared that helped very much in doing this thesis, To members of IS batch 2009 and all friends, for their friendliness and motivating support for the author, there are nothing else the author can ask for
Table of Contents
Certificate of Approval ..................................................................................................... ii Abstract ............................................................................................................................ iii Acknowledgement ............................................................................................................iv
Table of Figures ................................................................................................................ix List of Tables ....................................................................................................................xi
CHAPTER 1 ......................................................................................................................1 1.1 Background .........................................................................................................1 1.2 Scope ...................................................................................................................2
1.3 Aims and Benefits ...............................................................................................3 1.4 Structures.............................................................................................................4
CHAPTER 2 ......................................................................................................................6 2.1 Information ..........................................................................................................6 2.2 Information Systems............................................................................................6
2.2.1 Transaction Processing System (TPS) .........................................................7 2.2.2 Office Automation System (OAS) ...............................................................8 2.2.3 Management Information System (MIS) .....................................................9 2.2.4 Executive Information System (EIS) ...........................................................9 2.2.5 Decision Support System .............................................................................9
2.3 System Development Life Cycle.......................................................................10 2.4 Context Diagram ...............................................................................................15 2.5 Data Flow Diagram ...........................................................................................16 2.6 Interview............................................................................................................17 2.7 Observation .......................................................................................................18
2.8 Internet...............................................................................................................19 2.9 Intranet...............................................................................................................19 2.10 Local Area Network (LAN)...........................................................................19 2.11 HTML ............................................................................................................19 2.12 URL ...............................................................................................................20
2.13 Database.........................................................................................................20 2.14
E- Commerce .................................................................................................21 2.15 The 7’Cs Framework .....................................................................................22
CHAPTER 3 ....................................................................................................................25
4.2
CITRIX Menu – View Policy Data ........................................................80
4.3.2.1
4.3.1 Login Page .................................................................................................78 4.3.2 CITRIX Menu ............................................................................................79
4.2.6 DFD level 1 ................................................................................................72 4.3 Design of New Modules User Interface ............................................................78
Narrative of DFD level 0 ...........................................................................69
4.2.5
4.2.1 Context Diagram ........................................................................................64 4.2.2 Assumptions...............................................................................................65 4.2.3 Justifications...............................................................................................66 4.2.4 DFD Level 0...............................................................................................68
Proposed System Mapping ................................................................................64
CHAPTER 4 ....................................................................................................................60 4.1 Description of Proposed System .......................................................................60
3.1
3.7 Analyzed Problems............................................................................................56 3.8 Alternative Solutions to Optimize Systems.......................................................58
Level 1 DFD...............................................................................................46
3.6.5
3.6.1 Context Diagram ........................................................................................39 3.6.2 Assumptions:..............................................................................................40 3.6.3 DFD Level 0...............................................................................................41 3.6.4 Narrative of DFD level 0 ...........................................................................42
Business Process Mapping ................................................................................39
3.6
3.2 Organization Structure.......................................................................................26 3.3 Policies and Rules .............................................................................................28 3.4 Current Business Process ..................................................................................31 3.5 Current System ..................................................................................................37
Company Background .......................................................................................25
4.3.2.2 CITRIX Menu – Claim Payment History...............................................82 4.3.2.3 CITRIX Menu – Print Policy Data.........................................................83 4.3.3 MoU Menu .................................................................................................84 4.3.4 List of MoU................................................................................................85 4.3.5 Survey Fee Menu .......................................................................................86 4.3.6 List of Independent Surveyor.....................................................................87
4.3.8 Estimator Menu..........................................................................................89
4.3.9 List of Klaim Non-WO ..............................................................................90 4.3.10 Input Claim Damage Outstanding..............................................................91 4.3.11 Edit Claim Proposal ...................................................................................93 4.3.12 List of Yet Processed Claim.......................................................................95 4.3.13 Yet Processed Claim Report ......................................................................96
4.3.14 Claim Committee Menu.............................................................................98 4.3.15 List of Processed Claim .............................................................................99 4.3.16 Claim Committee Report Manager MBU ................................................101 4.3.17 Claim Committee Kadiv MBU ................................................................103 4.3.18 Claim Committee Director MBU.............................................................105
4.3.19 Claim Committee Director of PT. ASM ..................................................107 4.4 Analysis of New Modules Integration to Current System...............................109
4.4.1 Usability Analysis ....................................................................................109 4.4.2 Integrity Analysis .....................................................................................111
CHAPTER 5 ..................................................................................................................115
5.1 Discussion on Changes Made to Current System ...........................................115 5.2 Discussion on Implementation Strategy..........................................................116
5.2.1 System Specification................................................................................116 5.2.2 Implementation Procedure .......................................................................118 5.2.3 System Testing .........................................................................................118
5.2.4 Deployment of Proposed System .............................................................119 5.3 Discussion on Security Issues .........................................................................120 5.3.1 User ID and Password .................................................................................120 5.3.2 Encryption....................................................................................................120 5.3.3 Page Session ................................................................................................120
5.3.4 Firewall ........................................................................................................121 5.4 Evaluation........................................................................................................121
CHAPTER 6 ..................................................................................................................124 6.1 Conclusion.......................................................................................................124 6.2 Recommendation and Future Improvements...................................................125
6.2.1 Recommendation .....................................................................................125 6.2.2 Future Improvements ...............................................................................126
REFERENCES...............................................................................................................135 Curriculum Vitae............................................................................................................137
Table of Figures
Figure 2. 1 SDLC .............................................................................................................11 Figure 2. 2 Context Diagram............................................................................................16 Figure 2. 3 DFD Notations...............................................................................................17 Figure 3. 1 PT. ASM Organizational Structure................................................................26
Figure 3. 2 Organization Structure in Stolen Division.....................................................27 Figure 3. 3 Context Diagram of Current System .............................................................39 Figure 3. 4 DFD level 0 of Current System .....................................................................41 Figure 3. 5 DFD level 1 for process 2..............................................................................46 Figure 3. 6 DFD level 1 for process 3..............................................................................47
Figure 3. 7 DFD level 1 for process 4..............................................................................49 Figure 3. 8 DFD level 1 for process 6..............................................................................51 Figure 3. 9 DFD level 1 for process 7..............................................................................53 Figure 3. 10 DFD level 1 for process 8............................................................................55 Figure 4. 1 Context Diagram for Proposed System .........................................................64 Figure 4. 2 Data Flow Diagram (DFD) Level 0 for Proposed System ............................68 Figure 4. 3 Data Flow Diagram (DFD) Level 1 of Process 1 for Proposed System........72 Figure 4. 4 Data Flow Diagram (DFD) Level 1 of Process 4 for Proposed System........74 Figure 4. 5 Data Flow Diagram (DFD) Level 1 of Process 5 for Proposed System........76
Figure 4. 6 Login Page of e-klaim system .......................................................................78 Figure 4. 7 CITRIX Menu of e-klaim system ..................................................................79 Figure 4. 8 CITRIX Menu – View Policy Data ...............................................................80 Figure 4. 9 CITRIX Menu – Claim Payment...................................................................82 Figure 4. 10 CITRIX Menu – Print Polis Data ................................................................83
Figure 4. 11 MoU Menu ..................................................................................................84 Figure 4. 12 List of MoU .................................................................................................85 Figure 4. 13 Survey Fee Menu.........................................................................................86 Figure 4. 14 List of Independent Surveyor ......................................................................87 Figure 4. 15 Estimation on Survey Fee............................................................................88
Figure 4. 16 Estimator Menu ...........................................................................................89 Figure 4. 17 List of Klaim Non-WO................................................................................90 Figure 4. 18 Claim Damage Outstanding.........................................................................91 Figure 4. 19 Edit Claim Proposal.....................................................................................94 Figure 4. 20 List of Yet Processed Claim ........................................................................95
Figure 4. 21 Yet Processed Claim Report........................................................................97 Figure 4. 22 Claim Committee Menu ..............................................................................98 Figure 4. 23 List of Processed Claim ...............................................................................99 Figure 4. 24 Claim Committee for Manager MBU........................................................102 Figure 4. 25 Claim Committee for Kadiv ......................................................................104
Figure 4. 26 Claim Committee for Director MBU.........................................................106 Figure 4. 27 Claim Committee for Director of PT ASM ...............................................108
Figure A. 1 Current e-Klaim Login Page.......................................................................128 Figure A. 2 Admin Klaim ..............................................................................................128
Figure A. 3 CITRIX Login Page....................................................................................129 Figure A. 4 CITRIX View Polis ....................................................................................129 Figure A. 5 Features and Function.................................................................................132
List of Tables
Table 2. 1 7C's Framework ..............................................................................................23 Table 5. 1 e-Klaim System Specification.......................................................................117 Table 5. 2 Implementation Procedures ..........................................................................118
Table 5. 3 Claim Processing Time in Current System ...................................................122 Table 5. 4 Claim Processing Time in Current System ...................................................123