DATA DUKUNGAN MANAJEMEN PUNCAK PENGARUH PARTISIPASI PEMAKAI TERHADAP KEPUASAN PEMAKAI DALAM PENGEMBANGAN SISTEM INFORMASI DENGAN DUKUNGAN MANAJEMEN PUNCAK, KOMPLEKSITAS TUGAS DAN PENGARUH PEMAKAI SEBAGAI VARIABEL MODERATING (Survey Pada Perusahaan Manufa

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21

22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

DATA DUKUNGAN MANAJEMEN PUNCAK
b1
b2
b3
b4
b5
3
3
3
3
4
2
2
2
1
4
3
4
3
3

3
3
4
3
3
3
3
3
3
3
3
3
2
4
2
3
3
3
3
3

3
3
3
5
4
3
3
4
4
3
3
3
4
3
5
3
5
4
5
5

5
2
2
2
2
5
3
3
3
3
3
3
4
3
3
3
4
5
4
5

4
4
5
4
5
4
5
5
5
5
5
5
4
5
5
5
3
3
3
2

3
2
2
2
2
2
3
3
3
3
3
2
2
2
2
2
3
2
3
3

3
3
3
3
3
4
4
3
4
4
4
5
3
5
4
5
3
2
3
2

3
4
2
4
3
4
3
3
3
2
3
3
2
3
2
3
4
3
4
2

4
2
2
2
2
2
2
3
2
2
2
2
2
2
3
2
2
3
2
2

2
5
2
5
3
5
5
2
5
4
5
2
2
2
2
2
2
1
2
2
2
3
2
3
2
3

b6
4
2
4
3
3
3
4
3
4
3
5
2
3
3
4
4
5
5
3
2
3
2
3
3
4
5
3
4
3
3
4
2
2
2
2
5
5
2
2
3

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

DATA KEPUASAN PEMAKAI
c1
c2
c3
c4
5
3
4
5
3
3
3
3
4
4
4
4
4
4
4
4
4
4
4
4
2
2
2
2
5
5
5
5
5
5
5
5
4
4
5
5
6
5
4
4
5
5
5
5
3
3
3
3
4
5
5
4
5
7
5
4
5
7
5
4
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
4
4
4
3
3
3
3
4
4
4
4
5
5
4
5
4
5
4
5
5
5
4
5
5
4
3
4
3
3
3
3
3
3
3
3
4
4
4
4
3
3
4
3
2
2
3
2
3
2
3
3
2
3
3
2
3
3
2
2
3
4
4
4
4
3
4
3
2
3
3
3
2
2
3
3
2
2
3
3

c5
5
3
3
4
4
2
2
5
4
4
5
3
4
5
5
5
5
5
5
5
4
3
4
5
4
5
5
3
3
4
3
2
3
2
3
3
4
2
2
2

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

c1
4
3
4
4
4
2
4
4
4
4
5
3
4
6
4
6
5
5
5
4
4
2
5
6
2
4
2
4
5
4
6
3
5
3
4
5
4
4
3
3

DATA KOMPLEKSITAS TUGAS
c2
c3
c4
4
4
4
4
3
4
5
3
4
4
4
4
4
4
4
2
1
2
4
5
3
4
4
4
3
3
4
3
4
4
5
6
5
3
3
3
4
5
4
5
5
5
4
6
6
5
5
5
5
4
5
5
5
5
4
5
6
4
4
3
3
3
3
2
2
2
5
5
5
4
4
4
2
2
3
4
4
4
2
2
3
4
4
4
5
5
4
4
4
3
5
4
4
2
3
2
4
4
4
3
4
3
3
3
4
5
4
5
5
4
4
3
4
3
4
3
4
4
3
4

c5
4
3
4
4
5
2
4
6
3
4
6
3
4
6
6
6
5
5
6
4
3
2
5
4
2
3
2
4
5
4
4
2
4
3
3
4
3
4
3
3

c6
3
3
4
4
3
2
4
4
5
4
5
3
4
5
6
5
6
5
6
3
3
2
5
4
2
3
2
4
4
3
4
1
4
4
3
4
4
3
3
3

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

d1
5
3
4
4
4
1
5
4
4
5
5
2
4
5
4
4
5
4
5
4
3
2
3
5
5
6
5
5
6
5
5
2
6
4
4
5
4
4
3
3

d2
5
4
3
4
5
2
4
2
3
2
5
2
3
5
5
5
4
5
5
3
3
3
3
4
5
6
5
4
5
5
6
2
6
4
4
5
4
3
4
4

d3
5
3
5
3
4
2
5
5
3
4
5
2
5
5
6
6
5
6
5
4
3
3
3
5
6
6
5
5
5
5
6
2
6
3
4
5
4
4
4
3

DATA PENGARUH PEMAKAI
d4
d5
d6
d7
d8
d9
2
5
5
3
5
5
4
3
3
3
4
3
4
4
4
3
4
5
5
4
3
4
4
3
3
5
4
3
5
5
2
1
2
3
3
2
3
5
4
3
6
4
4
4
5
5
5
3
4
3
3
4
3
4
5
5
6
3
5
4
5
5
5
5
5
6
2
2
2
2
1
2
5
4
3
4
4
4
6
6
5
5
5
5
5
5
6
5
6
4
5
4
5
6
5
5
6
4
4
5
5
6
4
5
5
4
5
6
6
5
5
6
5
5
4
3
3
3
3
3
3
3
3
2
3
3
3
2
2
3
3
2
3
3
2
3
3
3
3
5
4
2
6
4
3
5
4
4
5
5
4
5
5
6
5
5
5
5
5
5
5
5
3
5
4
4
5
5
4
4
2
3
5
5
3
5
3
3
5
5
4
5
3
3
6
5
2
2
2
2
2
2
6
5
5
5
5
5
3
4
3
4
4
4
4
4
3
3
4
4
6
5
6
4
5
5
4
4
4
4
5
6
4
3
4
4
4
4
3
3
3
3
3
4
4
4
3
3
3
3

d10
2
3
4
4
4
2
2
3
3
3
4
2
5
5
5
5
5
5
5
3
3
2
3
2
2
4
3
3
3
3
2
2
3
3
3
5
4
4
4
3

d11
5
3
4
4
3
1
2
4
3
4
5
2
5
5
6
5
4
4
5
4
3
3
3
3
3
3
3
1
4
3
1
2
4
4
4
6
4
3
3
4

d12
5
4
4
5
5
2
4
4
3
5
5
2
5
5
5
5
3
4
5
3
3
2
3
5
6
5
4
5
3
4
5
2
5
5
4
6
4
4
3
3

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

a1
2
3
4
3
4
2
3
3
5
3
3
3
4
3
4
3
3
2
3
3
2
3
4
2
4
2
3
4
3
3
4
2
3
3
5
5
3
3
3
4

a2
3
2
2
3
2
2
4
2
2
5
2
1
4
4
2
3
3
3
3
3
2
3
4
5
3
3
3
4
2
3
4
2
3
4
5
5
2
4
3
4

DATA PARTISIPASI PEMAKAI
a3
a4
a5
a6
a7
2
2
2
3
3
3
2
4
2
3
4
3
3
3
1
4
3
3
4
3
3
4
3
4
3
4
2
2
2
3
3
4
3
3
3
3
3
1
2
2
4
2
2
5
3
1
3
2
1
4
2
3
2
2
3
3
2
4
3
2
5
4
4
5
3
3
3
4
3
4
2
2
5
2
4
3
3
3
3
3
3
3
3
3
3
2
4
3
5
4
3
3
3
3
3
3
3
2
2
3
3
2
3
2
2
3
3
4
3
3
4
4
3
4
4
3
4
4
4
5
4
4
4
5
5
4
3
3
3
3
3
3
3
2
3
4
3
4
3
4
2
2
3
3
2
3
4
3
3
4
4
4
4
4
3
2
2
2
3
2
3
4
3
3
4
4
4
4
4
4
5
4
5
4
5
5
3
5
5
4
3
2
2
2
3
3
3
3
3
4
3
4
3
3
3
4
3
3
4
3

a8
2
3
4
2
4
4
3
2
2
4
2
1
4
4
4
3
3
3
3
3
3
2
3
3
5
3
3
4
2
2
4
2
3
4
5
4
4
3
3
4

a9
3
2
2
3
2
2
4
2
2
5
2
1
4
4
2
3
3
3
3
3
2
3
4
5
3
3
3
4
2
3
4
2
3
4
5
5
3
4
3
4

a10
2
2
3
3
4
2
4
3
2
3
3
2
4
3
2
3
3
4
3
3
2
3
4
5
4
3
3
3
2
4
2
3
4
4
4
3
2
3
4
3

Lampiran 8

NPar Test

One-Sample Kolmogorov-Smirnov Test
Unstandardized
Residual
N
Normal Parameters

Most Extreme
Differences

Kolmogorov-Smirnov
Z
Asymp. Sig. (2-tailed)

a Test distribution is Normal.
b Calculated from data.

Mean

40
,0000000

Std. Deviation

3,36392131

Absolute

,071

Positive
Negative

,071
-,064
,451

,987

Lampiran 9

Regression: Model 1
Variables Entered/Removed
Model
Variables
Variables
Entered
Removed
1

PP

Method

.

Enter

a All requested variables entered.
b Dependent Variable: KP
Model Summary
Model

1

R R Square Adjusted R Std. Error
Square
of the
Estimate
,539

,479

,379

4,86808

Sum of
Squares
16,442

df

Mean
Square
16,442

a Predictors: (Constant), PP
b Dependent Variable: KP
ANOVA
Model

1 Regressio
n
Residual 900,533
Total 916,975
a Predictors: (Constant), PP
b Dependent Variable: KP

1
38
39

F

Sig.

16,694

,041

t

Sig.

5,189
,833

,000
,041

23,698

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
22,834
4,401
PP
,608
,073
,134
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 17,4265 20,3430
Value
Residual -9,79614 7,29753
Std.
-2,770
1,722
Predicted
Value
Std.
-2,012
1,499
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250
,64929

N
40

,00000
,000

4,80527
1,000

40
40

,000

,987

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
22,834
4,401
PP
-,061
,073
-,134
a Dependent Variable: KP

t

Multicolinearity Test: Model 1
Variables Entered/Removed
Model Variables Variables
Entered Removed
1
PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s
Covarianc
es
a Dependent Variable: KP

PP

PP
1,000

PP

,005

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
1,985
1,000
,01
2
,015
11,347
,99
a Dependent Variable: KP

5,189
-,833

PP
,01
,99

Sig.Collinearity
Statistics

,000
,410

Tolerance

VIF

1,000

1,000

Heterokedasticity Test: Model 1
Correlations
Spearman'
s rho

PP Correlation
Coefficient
Sig. (2tailed)
N
AbsRes1 Correlation
Coefficient
Sig. (2tailed)
N

PP AbsRes1
1,000
-,101
.

,534

42
-,101

40
1,000

,534

.

40

40

Lampiran 10

Regression: Model 2
Variables Entered/Removed
Model
Variables
Entered
1

Variables
Removed

Method

.

Enter

DMP, PP

a All requested variables entered.
b Dependent Variable: KP
Model Summary
Model

R Square Adjusted R Std. Error of
Square the Estimate

R

1
,653
,427
a Predictors: (Constant), DMP, PP
b Dependent Variable: KP
ANOVA
Model

,396

3,76932

Sum of
Squares

df

Mean
Square

F

Sig.

1 Regression

391,286

2

195,643

13,770

,000

Residual

525,689

37

14,208

Total

916,975

39

a Predictors: (Constant), DMP, PP
b Dependent Variable: KP
Coefficients
Unstandardiz
ed
Coefficients
Model
1

(Constant)
PP
DMP
a Dependent Variable: KP

B
9,385
,245
,596

Standardized
Coefficients

Std. Error
4,297
,057
,116

t

Sig.

2,184
,430
5,136

,035
,010
,000

Beta
,539
,644

Residuals Statistics
Minimum Maximum
Predicted 14,4724 25,9425
Value
Residual -8,29288 7,78482
Std.
-1,500
2,121
Predicted
Value
Std.
-2,200
2,065
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 3,16749

N
40

,00000
,000

3,67140
1,000

40
40

,000

,974

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
9,385
4,297
PP
-,024
,057
-,054
DMP
,596
,116
,644
a Dependent Variable: KP

t

Multicolinearity Test: Model 2
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 DMP, PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s
Covarianc
es
a Dependent Variable: KP

DMP

DMP
1,000

PP
,124

PP
DMP

,124
,013

1,000
,001

PP

,001

,003

2,184
-,430
5,136

Sig.Collinearity
Statistics

,035
,670
,000

Tolerance

VIF

,985
,985

1,016
1,016

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
2,929
1,000
,00
2
,059
7,051
,01
3
,012
15,545
,98
a Dependent Variable: KP

PP
,00
,17
,83

Heterokedasticity Test: Model 2
Correlations
Spearman'
s rho

PP Correlation
Coefficient
Sig. (2tailed)
N
DMP Correlation
Coefficient
Sig. (2tailed)
N
AbsRes2 Correlation
Coefficient
Sig. (2tailed)
N

PP
1,000

DMP AbsRes2
-,088
,146

.

,588

,368

42
-,088

40
1,000

40
-,217

,588

.

,180

40
,146

40
-,217

40
1,000

,368

,180

.

40

40

40

DMP
,01
,72
,27

Lampiran 11

Regression: Model 3
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PP.DMP,
.
PP, DMP
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Model Summary
Model

R R Square Adjusted R Std. Error
Square
of the
Estimate
1
,653
,427
,379 3,82129
a Predictors: (Constant), PP.DMP, PP, DMP
b Dependent Variable: KP

ANOVA
Model

Sum of
Squares
391,295

df

1 Regressio
3
n
Residual 525,680
36
Total 916,975
39
a Predictors: (Constant), PP.DMP, PP, DMP
b Dependent Variable: KP

Mean
Square
130,432

F

Sig.

8,932

,000

t

Sig.

,689
,854
,885
,024

,495
,032
,052
,041

14,602

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
9,086
13,182
PP
,192
,225
,424
DMP
,612
,692
,662
PP.DMP
,033
,012
,042
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 14,4775 25,9510
Value
Residual -8,28920 7,79132
Std.
-1,499
2,123
Predicted
Value
Std.
-2,169
2,039
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 3,16752

N
40

,00000
,000

3,67137
1,000

40
40

,000

,961

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
9,086
13,182
PP
-,019
,225
-,042
DMP
,612
,692
,662
PP.DMP
,000
,012
-,020
a Dependent Variable: KP

t

Multicolinearity Test: Model 3
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PP.DMP,
.
PP, DMP
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation PP.DMP
s
PP
DMP
Covarianc PP.DMP
es
PP
DMP
a Dependent Variable: KP

,689
-,085
,885
-,024

PP.DMP
1,000

PP
-,967

DMP
-,985

-,967
-,985
,000

1,000
,958
-,003

,958
1,000
-,008

-,003
-,008

,051
,149

,149
,479

Sig.Collinearity
Statistics

,495
,932
,382
,981

Tolerance

VIF

,646
,284
,227

1,470
3,168
4,092

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
3,902
1,000
,00
2
,070
7,492
,01
3
,028
11,730
,03
4
,001
87,791
,97
a Dependent Variable: KP

PP
,00
,01
,01
,98

DMP
,00
,01
,01
,98

Heterokedasticity Test: Model 3
Correlations
PP
DMP
PP Correlation
1,000
-,088
Coefficient
Sig. (2.
,588
tailed)
N
42
40
DMP Correlation
-,088
1,000
Coefficient
Sig. (2,588
.
tailed)
N
40
40
PP.DMP Correlation
,416
,847
Coefficient
Sig. (2,008
,000
tailed)
N
40
40
AbsRes4 Correlation
,283
-,264
Coefficient
Sig. (2,077
,099
tailed)
N
40
40
** Correlation is significant at the 0.01 level (2-tailed).
Spearman'
s rho

PP.DMP AbsRes4
,416
,283
,008

,077

40
,847

40
-,264

,000

,099

40
1,000

40
-,103

.

,526

40
-,103

40
1,000

,526

.

40

40

PP.DMP
,00
,00
,02
,97

Lampiran 12

Regression: Model 4
Variables Entered/Removed
Model Variables Variables
Entered Removed
1
KT, PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Model Summary
Model

R R Square Adjusted R Std. Error
Square
of the
Estimate
1
,615
,378
,344 3,92697
a Predictors: (Constant), KT, PP
b Dependent Variable: KP

ANOVA
Model

Sum of
Squares
346,396

1 Regressio
n
Residual 570,579
Total 916,975
a Predictors: (Constant), KT, PP
b Dependent Variable: KP

df
2
37
39

Mean
Square
173,198

F

Sig.

11,231

,000

t

Sig.

2,656
1,144
4,626

,012
,026
,000

15,421

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
11,468
4,318
PP
,674
,589
,148
KT
,505
,109
,600
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 12,8417 24,6527
Value
Residual -7,49938 9,15827
Std.
-2,142
1,821
Predicted
Value
Std.
-1,910
2,332
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 2,98026

N
40

,00000
,000

3,82495
1,000

40
40

,000

,974

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
11,468
4,318
PP
-,067
,059
-,148
KT
,505
,109
,600
a Dependent Variable: KP

t

Multicolinearity Test: Model 4
Variables Entered/Removed
Model Variables Variables
Entered Removed
1
KT, PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s
Covarianc
es
a Dependent Variable: KP

KT

KT
1,000

PP
-,024

PP
KT

-,024
,012

1,000
,000

PP

,000

,003

2,656
-1,144
4,626

Sig.Collinearity
Statistics

,012
,260
,000

Tolerance

VIF

,999
,999

1,001
1,001

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
2,942
1,000
,00
2
,044
8,132
,02
3
,013
14,954
,98
a Dependent Variable: KP

PP
,00
,23
,76

Heterokedasticity Test: Model 4
Correlations
PP
KT AbsRes4
PP Correlation
1,000
,035
,283
Coefficient
Sig. (2.
,829
,077
tailed)
N
42
40
40
KT Correlation
,035
1,000
-,358
Coefficient
Sig. (2,829
.
,234
tailed)
N
40
40
40
AbsRes4 Correlation
,283
-,358
1,000
Coefficient
Sig. (2,077
,234
.
tailed)
N
40
40
40
* Correlation is significant at the 0.05 level (2-tailed).
Spearman'
s rho

KT
,01
,79
,21

Lampiran 13

Regression: Model 5
Variables Entered/Removed
Model Variables Variables
Entered Removed
1
PP.KT,
.
PP, KT
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Model Summary
Model

R R Square Adjusted R Std. Error
Square
of the
Estimate
1
,641
,411
,362 3,87435
a Predictors: (Constant), PP.KT, PP, KT
b Dependent Variable: KP

ANOVA
Model

Sum of
Squares
376,593

df

1 Regressio
3
n
Residual 540,382
36
Total 916,975
39
a Predictors: (Constant), PP.KT, PP, KT
b Dependent Variable: KP

Mean
Square
125,531

F

Sig.

8,363

,000

t

Sig.

-,531
1,098
2,221
1,418

,599
,279
,033
,016

15,011

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
-7,432
13,989
PP
,266
,242
,586
KT
1,359
,612
1,616
PP.KT
,015
,011
1,281
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 12,5501 26,6217
Value
Residual -8,51709 6,59760
Std.
-2,148
2,380
Predicted
Value
Std.
-2,198
1,703
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 3,10745

N
40

,00000
,000

3,72236
1,000

40
40

,000

,961

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
-7,432
13,989
PP
,266
,242
,586
KT
1,359
,612
1,616
PP.KT
-,015
,011
-1,281
a Dependent Variable: KP

t

Multicolinearity Test: Model 5
Variables Entered/Removed
Model Variables Variables
Entered Removed
1
PP.KT,
.
PP, KT
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s

Covarianc
es

a Dependent Variable: KP

-,531
1,098
2,221
-1,418

PP.KT

PP.KT
1,000

PP
-,971

KT
-,984

PP
KT
PP.KT

-,971
-,984
,000

1,000
,955
-,002

,955
1,000
-,006

PP
KT

-,002
-,006

,059
,141

,141
,375

Sig.Collinearity
Statistics

,599
,279
,033
,165

Tolerance

VIF

,576
,309
,201

1,362
2,368
4,827

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
3,916
1,000
,00
2
,054
8,481
,01
3
,029
11,629
,02
4
,000
93,523
,97
a Dependent Variable: KP

PP
,00
,01
,01
,98

KT
,00
,01
,01
,98

Heterokedasticity Test: Model 5
Correlations
PP
KT
PP Correlation
1,000
,035
Coefficient
Sig. (2.
,829
tailed)
N
42
40
KT Correlation
,035
1,000
Coefficient
Sig. (2,829
.
tailed)
N
40
40
PP.KT Correlation
,581
,783
Coefficient
Sig. (2,000
,000
tailed)
N
40
40
AbsRes5 Correlation
,301
-,342
Coefficient
Sig. (2,590
,307
tailed)
N
40
40
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
Spearman'
s rho

PP.KT AbsRes5
,581
,301
,000

,590

40
,783

40
-,342

,000

,307

40
1,000

40
-,191

.

,237

40
-,191

40
1,000

,237

.

40

40

PP.KT
,00
,01
,01
,98

Lampiran 14

Regression: Model 6
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PeP, PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Model Summary
Model

R R Square Adjusted R Std. Error
Square
of the
Estimate
1
,670
,449
,420 3,69420
a Predictors: (Constant), PeP, PP
b Dependent Variable: KP

ANOVA
Model

Sum of
Squares
412,032

1 Regressio
n
Residual 504,943
Total 916,975
a Predictors: (Constant), PeP, PP
b Dependent Variable: KP

df
2
37
39

Mean
Square
206,016

F

Sig.

15,096

,000

t

Sig.

3,196
-2,248
5,384

,003
,031
,000

13,647

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
12,354
3,866
PP
-,128
,057
-,281
PeP
,303
,056
,673
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 12,9469 24,9233
Value
Residual -8,80352 6,02821
Std.
-1,931
1,753
Predicted
Value
Std.
-2,383
1,632
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 3,25037

N
40

,00000
,000

3,59823
1,000

40
40

,000

,974

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
12,354
3,866
PP
-,128
,057
-,281
PeP
,303
,056
,673
a Dependent Variable: KP

t

Multicolinearity Test: Model 6
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PeP, PP
.
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s
Covarianc
es
a Dependent Variable: KP

PeP

PeP
1,000

PP
-,219

PP
PeP

-,219
,003

1,000
-,001

PP

-,001

,003

3,196
-2,248
5,384

Sig.Collinearity
Statistics

,003
,031
,000

Tolerance

VIF

,952
,952

1,050
1,050

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
2,953
1,000
,00
2
,032
9,574
,04
3
,015
14,265
,96
a Dependent Variable: KP

PP
,00
,28
,72

Heterokedasticity Test: Model 6
Correlations
PP
PeP AbsRes6
PP Correlation
1,000
,127
,374
Coefficient
Sig. (2.
,436
,176
tailed)
N
42
40
40
PeP Correlation
,127
1,000
-,232
Coefficient
Sig. (2,436
.
,150
tailed)
N
40
40
40
AbsRes6 Correlation
,374
-,232
1,000
Coefficient
Sig. (2,176
,150
.
tailed)
N
40
40
40
* Correlation is significant at the 0.05 level (2-tailed).
Spearman'
s rho

PeP
,01
,89
,11

Lampiran 15

Regression: Model 7
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PP.PeP,
.
PP, PeP
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Model Summary
Model

R R Square Adjusted R Std. Error
Square
of the
Estimate
1
,675
,456
,410 3,72373
a Predictors: (Constant), PP.PeP, PP, PeP
b Dependent Variable: KP

ANOVA
Model

Sum of
Squares
417,794

df

1 Regressio
3
n
Residual 499,181
36
Total 916,975
39
a Predictors: (Constant), PP.PeP, PP, PeP
b Dependent Variable: KP

Mean
Square
139,265

F

Sig.

10,044

,000

t

Sig.

,171
,185
1,564
,645

,865
,854
,127
,050

13,866

Coefficients
Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
2,658
15,538
PP
,053
,286
,116
PeP
,510
,326
1,133
PP.PeP
,381
,591
,675
a Dependent Variable: KP

Residuals Statistics
Minimum Maximum
Predicted 12,6468 25,5224
Value
Residual -8,45138 5,96845
Std.
-2,010
1,924
Predicted
Value
Std.
-2,270
1,603
Residual
a Dependent Variable: KP

Mean

Std.
Deviation
19,2250 3,27302

N
40

,00000
,000

3,57764
1,000

40
40

,000

,961

40

Unstandar
Standardiz
dized
ed
Coefficient
Coefficient
s
s
Model
B Std. Error
Beta
1 (Constant)
2,658
15,538
PP
,053
,286
,116
PeP
,510
,326
1,133
PP.PeP
-,004
,006
-,675
a Dependent Variable: KP

t

Multicolinearity Test: Model 7
Variables Entered/Removed
Model Variables Variables
Entered Removed
1 PP.PeP,
.
PP, PeP
a All requested variables entered.
b Dependent Variable: KP

Method
Enter

Coefficients

Coefficient Correlations
Model
1 Correlation
s

Covarianc
es

,171
,185
1,564
-,645

PP.PeP

PP.PeP
1,000

PP
-,980

PeP
-,985

PP
PeP
PP.PeP

-,980
-,985
,000

1,000
,957
-,002

,957
1,000
-,002

PP
PeP

-,002
-,002

,082
,089

,089
,106

a Dependent Variable: KP

Sig.Collinearity
Statistics

,865
,854
,127
,523

Tolerance

VIF

,382
,288
,138

2,189
3,706
2,510

Collinearity Diagnostics
Eigenvalue Condition Variance
Index Proportion
s
Model Dimension
(Constant)
1
1
3,927
1,000
,00
2
,045
9,354
,01
3
,027
11,992
,01
4
,000 110,708
,98
a Dependent Variable: KP

PP
,00
,00
,02
,98

PeP
,00
,00
,02
,98

Heterokedasticity Test: Model 7
Correlations
PP
PeP
PP Correlation
1,000
,127
Coefficient
Sig. (2.
,436
tailed)
N
42
40
PeP Correlation
,127
1,000
Coefficient
Sig. (2,436
.
tailed)
N
40
40
PP.PeP Correlation
,701
,745
Coefficient
Sig. (2,000
,000
tailed)
N
40
40
AbsRes7 Correlation
,321
-,250
Coefficient
Sig. (2,438
,120
tailed)
N
40
40
** Correlation is significant at the 0.01 level (2-tailed).
* Correlation is significant at the 0.05 level (2-tailed).
Spearman'
s rho

PP.PeP AbsRes7
,701
,321
,000

,438

40
,745

40
-,250

,000

,120

40
1,000

40
-,026

.

,875

40
-,026

40
1,000

,875

.

40

40

PP.PeP
,00
,01
,00
,99

Lampiran 5

Validity & Reliability: Dukungan Manajemen Puncak (DMP)
Case Processing Summary
Cases

N

%

Valid

40

100,0

Excluded

0

,0

Total

40

100,0

a Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's N of Items
Alpha
,928
6
Item Statistics
Mean
b1
b2
b3
b4
b5
b6

3,1750
2,9000
3,2750
2,9750
3,3500
3,2750

Std.
Deviation
,98417
,98189
1,03744
1,09749
1,00128
1,01242

N
40
40
40
40
40
40

Item-Total Statistics
Scale
Scale Corrected Cronbach'
Mean if Variance if Item-Total s Alpha if
Item Correlation
Item
Item
Deleted
Deleted
Deleted
b1 15,7750
18,692
,919
,897
b2 16,0500
21,638
,534
,945
b3 15,6750
18,584
,875
,903
b4 15,9750
18,846
,780
,916
b5 15,6000
19,887
,738
,921
b6 15,6750
18,533
,909
,898
Scale Statistics
Mean Variance
18,9500

Std. N of Items
Deviation
27,485 5,24258
6

Lampiran 4

Validity & Reliability: Kepuasan Pemakai (KP)
Case Processing Summary
N
%
Valid
40
100,0
Excluded
0
,0
Total
40
100,0
a Listwise deletion based on all variables in the procedure.
Cases

Reliability Statistics
Cronbach' N of Items
s Alpha
,941
5
Item Statistics
Mean
e1
e2
e3
e4
e5

3,8750
3,9500
3,8750
3,8000
3,7250

Std.
Deviation
1,13652
1,25983
,88252
,96609
1,10911

N
40
40
40
40
40

Item-Total Statistics
Scale
Scale Corrected Cronbach'
Mean if Variance if Item-Total s Alpha if
Item Correlation
Item
Item
Deleted
Deleted
Deleted
e1 15,3500
14,387
,909
,914
e2 15,2750
13,999
,841
,930
e3 15,3500
16,746
,829
,932
e4 15,4250
16,097
,836
,928
e5 15,5000
15,128
,829
,929
Scale Statistics
Mean Variance
19,2250

23,512

Std. N of Items
Deviation
4,84894
5

Lampiran 6

Validity & Reliability: Kompleksitas Tugas (KT)
Case Processing Summary
N
%
Valid
40
100,0
Excluded
0
,0
Total
40
100,0
a Listwise deletion based on all variables in the procedure.
Cases

Reliability Statistics
Cronbach' N of Items
s Alpha
,946
6
Item Statistics
Mean
c1
c2
c3
c4
c5
c6

4,0500
3,8500
3,8500
3,9000
3,9250
3,7250

Std.
Deviation
1,08486
,97534
1,07537
,95542
1,22762
1,15442

N
40
40
40
40
40
40

Item-Total Statistics
Scale
Scale Corrected Cronbach'
Mean if Variance if Item-Total s Alpha if
Item Correlation
Item
Item
Deleted
Deleted
Deleted
c1 19,2500
23,526
,811
,939
c2 19,4500
24,510
,806
,940
c3 19,4500
23,331
,843
,935
c4 19,4000
24,400
,840
,936
c5 19,3750
21,676
,880
,931
c6 19,5750
22,558
,853
,934
Scale Statistics
Mean Variance
23,3000

Std. N of Items
Deviation
33,241 5,76550
6

Lampiran 7

Validity & Reliability: Pengaruh Pemakai (PP)
Case Processing Summary
N
%
Valid
40
100,0
Excluded
0
,0
Total
40
100,0
a Listwise deletion based on all variables in the procedure.
Cases

Reliability Statistics
Cronbach' N of Items
s Alpha
,941
12
Item Statistics
Mean
d1
d2
d3
d4
d5
d6
d7
d8
d9
d10
d11
d12

4,1500
4,0250
4,3750
3,9500
4,0750
3,8000
3,7250
4,3500
4,2000
3,3750
3,5500
4,1000

Std.
Deviation
1,14466
1,16548
1,21291
1,17561
1,11832
1,20256
1,10911
1,14466
1,15913
1,05460
1,21845
1,10477

N
40
40
40
40
40
40
40
40
40
40
40
40

Item-Total Statistics
Scale
Scale Corrected Cronbach'
Mean if Variance if Item-Total s Alpha if
Item Correlation
Item
Item
Deleted
Deleted
Deleted
d1 43,5250
96,871
,792
,934
d2 43,6500
98,490
,699
,937
d3 43,3000
94,933
,830
,933
d4 43,7250
98,717
,682
,938
d5 43,6000
96,092
,852
,932
d6 43,8750
95,958
,790
,934
d7 43,9500
99,690
,682
,938
d8 43,3250
96,994
,786
,934
d9 43,4750
96,563
,795
,934
d10 44,3000 102,728
,570
,941
d11 44,1250 101,189
,544
,943
d12 43,5750
97,892
,773
,935

Scale Statistics
Mean Variance
47,6750

Std. N of Items
Deviation
116,020 10,77125
12

Lampiran 3

Validity & Reliability: Partisipasi Pemakai (PP)
Case Processing Summary
N
%
Valid
40
100,0
Excluded
0
,0
Total
40
100,0
a Listwise deletion based on all variables in the procedure.
Cases

Reliability Statistics
Cronbach' N of Items
s Alpha
,876
10
Item Statistics
Mean
a1
a2
a3
a4
a5
a6
a7
a8
a9
a10

3,2000
3,0750
3,2250
3,0750
3,1500
3,1750
3,2500
3,1500
3,1000
3,0750

Std.
Deviation
,82275
1,02250
,89120
,76418
,92126
1,00989
,86972
,92126
1,00766
,79703

N
40
40
40
40
40
40
40
40
40
40

Item-Total Statistics
Scale
Scale Corrected Cronbach'
Mean if Variance if Item-Total s Alpha if
Item Correlation
Item
Item
Deleted
Deleted
Deleted
a1 28,2750
33,846
,460
,874
a2 28,4000
29,528
,751
,851
a3 28,2500
32,756
,527
,870
a4 28,4000
32,503
,670
,861
a5 28,3250
32,379
,543
,869
a6 28,3000
31,651
,550
,869
a7 28,2250
31,769
,653
,861
a8 28,3250
32,225
,559
,867
a9 28,3750
29,779
,739
,853
a10 28,4000
33,169
,557
,868

Scale Statistics
Mean Variance
31,4750

Std. N of Items
Deviation
38,922 6,23878
10