Building A Communicative Relationship With The Staff At Hilton Hotel Bandung in The Hope of Creating A Good Working Performance.
Maranatha Christian University
ABSTRACT
Tujuan tugas akhir ini adalah untuk membahas masalah yang saya hadapi saat melakukan kegiatan magang saya di Hilton Hotel Bandung. Masalah yang saya hadapi adalah kesulitan dalam beradaptasi di lingkungan kerja baru khususnya dengan para staff dalam menciptakan komunikasi yang baik.
Dalam Tugas Akhir ini juga dianalisis sebab dan akibat dari masalah yang saya hadapi. Yaitu karena kurangnya kemampuan saya dalam bersosialisasi, saya tipe orang yang kurang bersahabat dan saya tipe orang yang pemalu. Sedangkan efek dari masalah saya adalah kurang percaya diri dalam melakukan pekerjaan saya,kinerja kerja saya buruk dan kurangnya produktivitas saya dalam kerja sama tim dengan staf lain. Berdasarkan penelitian saya terdapat tiga pilihan solusi dan sekaligus menjadi solusi untuk megatasi masalah saya. Solusi pertama adalah saya meminta supervisor untuk menjadi mentor saya untuk membantu saya dan beradaptasi di lingkungan kerja. Solusi ke dua, saya melakukan observasi di tempat lingkungan kerja saya. Solusi ke tiga, mulai berusaha untuk menjadi lebih ramah juga melakukan banyak interaksi dengan staf lain. Ketiga solusi di atas disertai dengan dampak positif dan dampak negatif.
Pada akhir makalah, saya memilih ketiga solusi yang telah saya berikan sebagai pilihan solusi untuk mengatasi masalah saya. Akhir kata, kesimpulan yang saya ambil adalah dengan membangun komunikasi dan relasi dengan teman kerja akan membawa dampak baik di lingkungan sekitar tempat kerja, orang-orang di tempat kerja dan dampak baik bagi perusahaan itu sendiri. Saya berharap dari ke tiga gabungan solusi yang saya berikan, dapat membantu mengatasi masalah dalam memahami betapa pentingnya membangun komunikasi dengan orang-orang di tempat kerja demi menciptakan kinerja yang baik.
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TABLE OF CONTENTS
LEMBAR PERSETUJUAN………...i
DECLARATION OF ORIGINALITY ………...ii
ACKNOWLEDGEMENTS………...iii
TABLE OF CONTENTS………..iv
CHAPTER I. INTRODUCTION...1
A. Background of the Study B. Identification of the Problem C. Objectives and Benefits of the Study D. Description of the Institution E. Method of the Study F. Limitation of the Study G. Organization of the Term Paper CHAPTER II. PROBLEM ANALYSIS………7
CHAPTER III. POTENTIAL SOLUTIONS………...11
CHAPTER IV. CONCLUSION………..16 BIBILIOGRAPHY
APPENDICES:
A. FLOWCHART
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APPENDIX A
FLOWCHART
CAUSES
1. I had lack of social skills 2. I was an unfriendly
person
3. I was a shy person
PROBLEM
I had difficulties in building communicative relationship with the staff in the hope of creating a
good working performance at Hilton Hotel Bandung
EFFECTS
1. I had low self-confidence in doing my work
2. I had poor working performance
3. I had low productivity in team working
POTENTIAL NEGATIVE EFFECTS I
1. I may disturb the mentor‘s working time
POTENTIAL SOLUTION I
Asking someone to be a mentor to guide me to adapt to the new
working environment
POTENTIAL POSITIVE EFFECTS I
1. I can get some detailed insights on how to adapt with the staff in a new working place
2. I have one friend in the workplace who will make me less nervous
POTENTIAL NEGATIVE EFFECTS II
1. My concentration will be distracted between working and
observing
POTENTIAL POSITIVE EFFECTS II
1. I can get to know the people surrounding me better
2. I will know my job description better
POTENTIAL POSITIVE EFFECTS III
1. I can start the
conversation and start building relationships with the others staff
2. Making friendships at the workplace can produce a good working performance
POTENTIAL SOLUTION II
Observing the workplace situation
POTENTIAL SOLUTION III
Trying to be friendly and interact more with the people around me
in the workplace
POTENTIAL NEGATIVE EFFECTS III
1. Socializing in the workplace will make me not do my work
properly
Chosen Solution
Asking someone to be a mentor to guide me to adapt to the new working environment, observing the workplace situation, trying to be friendly and interact more with the people in the workplace.
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APPENDIX B
TRANSCRIPTION OF THE INTERVIEW
Name of Interviewer : Andi Christian Name of respondent : Julius Haryanto Day & date of interview :
Place of interview : Hilton Hotel Bandung, Executive Lounge
Andi : Selamat siang, Pak! Maaf saya meminta waktu Bapak 10 menit. Julius : Iah, baiklah.
Andi : Untuk interview, apakah bisa? Julius : Bisa.
Andi : Interview tentang magang saya kemarin. Oh iya Pak, tidak keberatan jika saya merecord semua interview saya ini?
Julius : Tidak.
Andi : Baik, langsung saja ya Pak. Pertanyaan pertama, ciri-ciri seorang pekerja yang memiliki komunikasi yang baik itu seperti apa pak? Julius :Kalau menurut saya sih orangnya yang mau terbuka menerima
masukan dari orang lain dan mau bertukar pendapat. Gitu, jadi soalnya kan kadang-kadang ada juga orang yang ga bisa komunikasi karena ga mau terbuka orangnya gitu. Tidak mau menerima masukan dari orang lain.
Andi : Oh, baik Pak. Pertanyaan ke duanya apakah penting menjalin komunikasi antara staff satu dengan staff yang lain? Dan apa manfaatnya?
Julius : Sangat penting, hubungan baik itu lebih baik kita jalin di luar ataupun di dalam kerja. Karena manfaatnya itu kalau komunikasinya baik, hasil kerja ke tamunya juga lebih baik.
Andi : Oh ya, Pernahkah Bapak sendiri mengalami hambatan dalam berkomunikasi dengan staff lain?
Julius : Tentu saja ada. Kan kita itu dari beragam latar budaya dan keahlian. Jadi, kita kan pasti orang-orang punya juga pengalaman kerja sebelumnya. Dan di mana suasana kerja satu tempat dengan tempat lain itu berbeda. Jadi kadang-kadang ada orang juga yang tidak mau terbuka jadi ga mau di kasih tau mengenai hal yang ada terbiasa di sini.
Andi :Ok. Apakah ada suatu adaptasi dalam membangun hubungan berkomunikasi dengan staff lain?
Julius : Saya rasa ada, karena kan seperti tadi yang saya bilang adaptasi itu harus kita sesuaikan dengan karakter masing-masing orang yang di pengaruhi oleh lingkungannya. Dan saya rasa berkomunikasi
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dengan teman-teman kerja tu bagian dari sebuah proses. Jadi kita mampu mengenal satu sama lain lebih akrab. Pendekatan-pendekatan yang dilakukan untuk membangun komunikasi dengan staff lain dibutuhkan, untuk penyesuaian diri terhadap adaptasi itu. Karena kan orang punya sifat masing-masing, ada yang keras, ada yang lembek, ada yang bisa di kasih tahu sekali atau dua kali, ada yang yang terbuka dan tertutup. Ya, jadi kita perlu adaptasi dengan masing-masing orang.
Andi : Oh iya, kalau dari pantauan Bapak selama saya magang di hotel ini, apakah ada faktor personal skills yang menghambat komunikasi saya dengan staff yang lain? Seperti apa?
Julius : Oh tentu ada ya. Kalau andi orangnya itu penyendiri dia. Lonely person, selalu menjauhi dari keramaian. Dan dia agak sedikit pemalu, karena kan dia memang pertama kali masuk di dunia pekerjaan. Jadi dia mengalami hambatan dalam malunya itu dengan staff lain dan kurang dekat dengan staff-staff lainnya. Dan ada feedback juga dari staff lain, bahwa dia terlihat seorang anak yang sombong dan tidak mau berbaur dengan orang lain (kurang ramah). Andi : Baik Pak, terimakasih untuk waktunya. Maaf menggangu waktu
Bapak di sela-sela pekerjaan Bapak. Sekali lagi, terimakasih. Julius : Terimakasih.
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CHAPTER I
INTRODUCTION
A. Background of the Study
Working in every workplace has to be professional. Hodge explains that
“When you are at work, you should be representing your company with
pride and professionalism” (par. 8). I agree with this statement that professionalism in every industry, including hotel, is important. In the
article “Conducting Professionalism at Workplace”, it is stated that
“Professionalism at work is important to ensure good performance by all. If
everyone is professional, everyone will do the best they can at their job”
(par. 6).
Based on my experience when I did my internship, professionalism in a five star hotel like Hilton Hotel Bandung must be indicated to every guest so that the guests can feel respected. Besides being professional, making a good relationship and building communicative relationship well with other staff is important, as well. Chandler explains that “Communicative
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participants. These may precede the interaction as social roles” (par. 1). In other words, building communicative relationship is the way I make
interactions and deeper interpersonal communication with the other staff at Hilton Hotel Bandung in an effort to create good working performance and show professionalism. Murphy states that
We often spend more time with our co-workers than we spend with our families. So, it is important that we are able to get along with the people at work. We need to co-operate on our work projects and it is good to have a friendly and harmonious atmosphere in the workplace. (par. 1).
However, working in a new workplace can make a worker confused, afraid, worried, or nervous. McGee states that “You may feel confused, afraid, worried, or nervous when you are starting a new job. This is normal
actually.” (par. 1). Likewise, I also had those feelings when I did my apprenticeship. In the article “Adapt to New Working Environment” it is stated that “New employees, especially the fresh graduates will often have
a hard time adapting to the new working environment” (par. 1). Being in a new working environment, I found that I had difficulties in building
communicative relationship with the staff. It was difficult for me to make interactions and build deeper interpersonal communication with the other staff. Therefore, I would like to find the best solutions to solve the problem through this paper.
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B.
Identification of the Problem
The problem discussed in this term paper is formulated in the following questions:
1. Why did I, as a trainee at Hilton Hotel Bandung, have difficulties in building communicative relationship with the staff at Hilton Hotel Bandung?
2. How did the difficulties in building communicative relationship with the staff affect my working performance?
3. How could I handle this problem?
C.
Objectives and Benefits of the Study
There are two objectives of this term paper. First, the study is conducted to find out the causes and the effects of my difficulties as a trainee who could not build communicative relationship with the staff at Hilton Hotel Bandung. Second, the study is to discover the best solutions to the problem
For Hilton Hotel Bandung staff, this term paper can be useful to help the staff who happens to have the same problem. For the readers, this term paper will give useful information to solve similar problems. For me, this term paper can give me insights on how to deal with my problem if it happens again in the future.
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D.
Description of the Institution
Hilton Hotel Bandung is located on Jl. HOS Tjokroaminoto no. 41-43, Bandung. Hilton Hotel was built in 2007 and completed in 2009. The area used to be an old house and a tennis court which was owned by the government (Pemda Jabar). Then, this vacant land was bought by Mr. Tatang, who is the present owner of the Hilton Hotel Bandung. Hilton Hotel Bandung was opened on March 21, 2009. The first General Manager was Mr. Peer Norsel (March 2009-June 2012), who was subsequently replaced by Mr. Scott Wilson as the current General Manager.
This hotel is a good place for business and leisure as it provides meeting rooms, Executive Lounge, Grand Ballroom and Business Centre. Besides, a rooftop swimming pool with a stunning view, a kids centre, spa and a gym are also provided for the guests. The total number of rooms is 186, consisting of 118 Deluxe Rooms, 45 Executive Rooms, 19 Executive Plus Rooms, 3 Junior Suite Rooms and 1 Presidential Suite Room.
Moreover, the Hilton Hotel vision is to fill the earth with the light and warmth of hospitality, while its mission is to be the preeminent global hospitality company-the first choice of guests, team members, and owners alike. (Source: Yulius Haryanto / Executive Lounge Supervisor & Hotel General Information for Trainees / 19 December 2012)
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E.
Method of the Study
I gained some data from my internship journal, which I wrote every day after I finished my work during my ninety days apprenticeship. Besides this, I also conducted an interview in order to get general information of the hotel. In order to obtain more data, I did library research in order to get the relevant theories. The data is used to analyze the problem and discover the best solutions to the problem.
F.
Limitation of the Study
This study is based on my experience as a trainee in Front Desk Department when I was doing my internship at Hilton Hotel Bandung from June to September 2012. The subject of the research is I, myself, as a trainee in Executive Lounge at Hilton Hotel Bandung. The subject of discussion is building communicative relationship with the staff at Hilton Hotel Bandung.
G.
Organization of the Term Paper
This term paper starts with the Abstract, which contains the main idea of the term paper in Bahasa Indonesia. It is followed by the Declaration of Originality, which contains the statement of the term paper’s originality. After that, there is Acknowledgements, which contains the expression of
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thanks for the people who helped me to write this term paper. Next, there is Table of Contents that shows the titles and subtitles of each chapter. The main content of this term paper consists of four chapters. The first chapter is the Introduction. It is divided into seven parts, specifically, Background of Study, Identification of the Problem, Objectives and Benefits of the Study, Description of the Institution, Method of the Study, Limitation of the Study, and Organization of the Term Paper.
The second chapter contains Problem Analysis, describing the causes and the effects of the problem. The third chapter is Potential Solutions. It presents the possible solutions, followed by the positive and negative effects. The fourth chapter is Conclusion. It states the best solution, supported by logical and systematic reasons. The last part of this term paper is the Bibliography, which is also followed by the Appendices, including the flowchart and transcription of the interview.
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CHAPTER IV
CONCLUSION
Based on my analysis in the previous chapters, I would like to present the chosen solutions in this chapter. The solutions are to get over my problem in building communicative relationship with the staff in at Hilton Hotel Bandung. The causes of my problem are, I had lack of social skills, I was an unfriendly person, and I was a shy person. Furthermore, the effects of the problems are I had low self-confidence in doing my work, I had poor working performance and I had a low productivity in team
working. The potential solutions of my problem are I ask someone to be a mentor to guide me to adapt to the new working environment, I observe the workplace situation, try to be friendly and interact more with the people in the workplace.
Having analyzed the potential solutions, I choose the three of my potential solutions, that is, I ask someone to be a mentor to guide me to adapt to the new working environment, observe the workplace situation and try to be friendly and interact more with the people in the workplace.
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There are some reasons why I choose the three potential solutions. First, I believe that a mentor has a lot of experience in handling staff’s problems. Therefore, asking someone to be a mentor who has expertise in his or her field to guide me to adapt in new working environment will make me a better worker, and I will get some positive suggestions from the mentoring. Second, by observing, I will know the situation in the workplace better and I will know what I should or should not do in an effort to make interactions and build deeper interpersonal communication with the other staff. Third, trying to be friendly and interact more with the new people at the workplace will improve my social skills to communicate with them. Moreover, all the three potential solutions will give positive effects to the working environment, the people in the workplace and to the hotel itself. Building relationships and deeper communication with the other staff in a new workplace is important so that I can adapt quickly. Besides, being able to adapt well in the new working environment will increase my
confidence and increase productivity in the workplace. In the article “Adapt to New Working Environment” it is explained, “The speed of adaptability of the new employee will not only increase self confidence but will also help the general productivity of the office” (par. 2).
To sum up, building communicative relationship with other staff is important. Making good communication and relationships with other staff equals good working performance and bringing benefits to the company as well. I expected these chosen solutions can help other people who have similar problem as well.
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BIBLIOGRAPHY
Printed Sources
Larson, James. People in Organizations. New York: Mc Graw-Hill Book Publishing Corporation, 2009.
Hotel General Information. Trainee Information.
Electronic Sources
“Adapt to New Working Environment.” 17 November 2009. 22 September
2012
<http://www.learn.geekinterview.com/career/workplace/new-working-environment.html>.
Armour, Stephanie. “Friendship and Work: A Good or BadPartnership?”
11 October 2012
<http://usatoday30.usatoday.com/money/workplace/2007-08-01-work-friends_N.htm?csp=34&utm_source=feedburner&utm_medium=feed&ut m_campaign=Feed%3A+UsatodaycomMoney-TopStories+(Money+-+Top+Stories)>.
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Chandler, Daniel. “A Dictionary of Media and Communication.” Copyright
© 2011. 9 January 2013
<http://www.oxfordreference.com/view/10.1093/acref/9780199568758.001 .0001/acref-9780199568758-e-0434>.
“Conducting Professionalism at Workplace.” 7 November 2012
<http://www.buzzle.com/articles/professionalism-in-the-workplace.html>. Eby, Michele. “Performance Reasons for Poor Performance.”
18 September 2012
<http://www.media-partners.com/articles/reasons-for-poor-performance.html>.
Habelow, Eilleen. “Are Friendships the Key to Workplace Happiness.” 2010. 18 September 2012
< http://www.workhappynow.com/2010/04/are-friendships-key-to-workplace-happiness/>.
Haney, Jerry . “Adapting To a New Workplace Culture.” 18 September
2012
<http://ezinearticles.com/?Adapting-To-a-New-Workplace-Culture&id=5058475>.
Hindenach, Jeff . “How to Make Friends in and out of The Office.” 1 November 2012
<http://managerlink.monster.com/benefits/articles/833-how-to-make-friends-in-and-out-of-the-office>.
“How to Adapt Yourself to a NewEnvironment?” 2 September 2012
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“How to be a Dependable Employee.” 30 October 2012
<http://codyhodge.hubpages.com/hub/How-To-Be-A-Dependable-Employee>.
“How to Start aConversation.” 17 October 2012
<http://www.peopleskillsdecoded.com/how-to-start-a-conversation/>.
“How to Start a Conversation With Someone“. 7 November 2012
<http://www.paulstips.com/brainbox/pt/home.nsf/link/21092005-How-to-start-a-conversation-with-someone>.
Khilawala, Rashida. “Conducting Professionalism at Workplace.”
15 February 2012. 17 October 2012 <http://www.buzzle.com/articles/professionalism-in-the-workplace.html>.
Mcgee, Alexander O. “How to Be Successful in Handling New Workplace
Adaptation.” 13 September 2012
<http://ezinearticles.com/?How-to-Be-Successful-in-Handling-New-Workplace-Adaptation&id=3174118>.
Mickler, Renée. “Effective Interaction in the Workplace.” 5 November 2012
<http://www.mc3edsupport.org/community/knowledgebases/Resource-1188.html>.
Murphy, Peter “Super Tips for Overcoming Shyness in the Workplace.” 12 September 2012
<http://www.royane.com/articles/friendship/friendship/493-super-tips-for-overcoming-shyness-in-the-workplace>.
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Radwan, M. Farouk. “Building Self Confidence.” 8 October 2012
<http://www.2knowmyself.com/self_confidence/building_self_confidence >.
Sangha, Ananda. “10 Ways to Increase Your Concentration.” © Ananda Sangha Worldwide 2012. 11 November 2012
<http://www.ananda.org/meditation/support/articles/increase-your-concentration/>.
The, Dojo. “How to Create a Comfortable Workplace.” 18 November 2012 <http://www.smallbusinessdojo.com/how-to-create-a-comfortable-workplace/>.
“What are Social Skills?” 20 December 2012
<http://www.skillsyouneed.co.uk./IPS/what_are_social_skills.html.>. “Workplace Culture.” 29 October 2012
<http://www.saskimmigrationcanada.ca/workplace-culture>.
Interview
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CHAPTER IV
CONCLUSION
Based on my analysis in the previous chapters, I would like to present the chosen solutions in this chapter. The solutions are to get over my problem in building communicative relationship with the staff in at Hilton Hotel Bandung. The causes of my problem are, I had lack of social skills, I was an unfriendly person, and I was a shy person. Furthermore, the effects of the problems are I had low self-confidence in doing my work, I had poor working performance and I had a low productivity in team
working. The potential solutions of my problem are I ask someone to be a mentor to guide me to adapt to the new working environment, I observe the workplace situation, try to be friendly and interact more with the people in the workplace.
Having analyzed the potential solutions, I choose the three of my potential solutions, that is, I ask someone to be a mentor to guide me to adapt to the new working environment, observe the workplace situation and try to be friendly and interact more with the people in the workplace.
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There are some reasons why I choose the three potential solutions. First, I believe that a mentor has a lot of experience in handling staff’s problems. Therefore, asking someone to be a mentor who has expertise in his or her field to guide me to adapt in new working environment will make me a better worker, and I will get some positive suggestions from the mentoring. Second, by observing, I will know the situation in the workplace better and I will know what I should or should not do in an effort to make interactions and build deeper interpersonal communication with the other staff. Third, trying to be friendly and interact more with the new people at the workplace will improve my social skills to communicate with them. Moreover, all the three potential solutions will give positive effects to the working environment, the people in the workplace and to the hotel itself. Building relationships and deeper communication with the other staff in a new workplace is important so that I can adapt quickly. Besides, being able to adapt well in the new working environment will increase my
confidence and increase productivity in the workplace. In the article “Adapt
to New Working Environment” it is explained, “The speed of adaptability of the new employee will not only increase self confidence but will also help
the general productivity of the office” (par. 2).
To sum up, building communicative relationship with other staff is important. Making good communication and relationships with other staff equals good working performance and bringing benefits to the company as well. I expected these chosen solutions can help other people who have similar problem as well.
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BIBLIOGRAPHY
Printed Sources
Larson, James. People in Organizations. New York: Mc Graw-Hill Book Publishing Corporation, 2009.
Hotel General Information. Trainee Information.
Electronic Sources
“Adapt to New Working Environment.” 17 November 2009. 22 September
2012
<http://www.learn.geekinterview.com/career/workplace/new-working-environment.html>.
Armour, Stephanie. “Friendship and Work: A Good or BadPartnership?” 11 October 2012
<http://usatoday30.usatoday.com/money/workplace/2007-08-01-work-friends_N.htm?csp=34&utm_source=feedburner&utm_medium=feed&ut m_campaign=Feed%3A+UsatodaycomMoney-TopStories+(Money+-+Top+Stories)>.
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Chandler, Daniel. “A Dictionary of Media and Communication.” Copyright © 2011. 9 January 2013
<http://www.oxfordreference.com/view/10.1093/acref/9780199568758.001 .0001/acref-9780199568758-e-0434>.
“Conducting Professionalism at Workplace.” 7 November 2012 <http://www.buzzle.com/articles/professionalism-in-the-workplace.html>. Eby, Michele. “Performance Reasons for Poor Performance.”
18 September 2012
<http://www.media-partners.com/articles/reasons-for-poor-performance.html>.
Habelow, Eilleen. “Are Friendships the Key to Workplace Happiness.” 2010. 18 September 2012
<http://www.workhappynow.com/2010/04/are-friendships-key-to-workplace-happiness/>.
Haney, Jerry . “Adapting To a New Workplace Culture.” 18 September 2012
<http://ezinearticles.com/?Adapting-To-a-New-Workplace-Culture&id=5058475>.
Hindenach, Jeff . “How to Make Friends in and out of The Office.” 1 November 2012
<http://managerlink.monster.com/benefits/articles/833-how-to-make-friends-in-and-out-of-the-office>.
“How to Adapt Yourself to a NewEnvironment?” 2 September 2012 <http://www.e-start.hk/v3/en/cas/worklife_1_1.html>.
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“How to be a Dependable Employee.” 30 October 2012
<http://codyhodge.hubpages.com/hub/How-To-Be-A-Dependable-Employee>.
“How to Start aConversation.” 17 October 2012
<http://www.peopleskillsdecoded.com/how-to-start-a-conversation/>. “How to Start a Conversation With Someone“. 7 November 2012
<http://www.paulstips.com/brainbox/pt/home.nsf/link/21092005-How-to-start-a-conversation-with-someone>.
Khilawala, Rashida. “Conducting Professionalism at Workplace.”
15 February 2012. 17 October 2012 <http://www.buzzle.com/articles/professionalism-in-the-workplace.html>.
Mcgee, Alexander O. “How to Be Successful in Handling New Workplace
Adaptation.” 13 September 2012
<http://ezinearticles.com/?How-to-Be-Successful-in-Handling-New-Workplace-Adaptation&id=3174118>.
Mickler, Renée. “Effective Interaction in the Workplace.” 5 November 2012 <http://www.mc3edsupport.org/community/knowledgebases/Resource-1188.html>.
Murphy, Peter “Super Tips for Overcoming Shyness in the Workplace.” 12 September 2012
<http://www.royane.com/articles/friendship/friendship/493-super-tips-for-overcoming-shyness-in-the-workplace>.
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Radwan, M. Farouk. “Building Self Confidence.” 8 October 2012
<http://www.2knowmyself.com/self_confidence/building_self_confidence >.
Sangha, Ananda. “10 Ways to Increase Your Concentration.” © Ananda Sangha Worldwide 2012. 11 November 2012
<http://www.ananda.org/meditation/support/articles/increase-your-concentration/>.
The, Dojo. “How to Create a Comfortable Workplace.” 18 November 2012 <http://www.smallbusinessdojo.com/how-to-create-a-comfortable-workplace/>.
“What are Social Skills?” 20 December 2012
<http://www.skillsyouneed.co.uk./IPS/what_are_social_skills.html.>. “Workplace Culture.” 29 October 2012
<http://www.saskimmigrationcanada.ca/workplace-culture>.
Interview