Creating A Positive Working Environment At The On air Department Of Radio Maestro.
ABSTRACT
“Menciptakan Lingkungan Kerja yang Positif di Divisi On Air Radio
Maestro” merupakan topik yang saya pilih dalam tugas akhir ini. Topik ini
dipilih berdasarkan pengalaman saya dalam program magang yang
berlangsung selama 30 hari di Radio Mestro, tepatnya di Divisi On Air.
Berdasarkan teori, rasa percaya antara mereka yang bekerja di dalam
sebuah divisi yang sama merupakan salah satu hal yang harus dimiliki
untuk menciptakan lingkungan kerja yang positif. Hal kepercayaan ini
jugalah yang menjadi inti dari permasalahan lingkungan kerja di Divisi On
Air. Buruknya komunikasi antar karyawan disertai dengan adanya jurang
pemisah antara karyawan junior dengan senior menyebabkan lingkungan
kerja di Divisi On Air cenderung menjadi negatif.
Dalam tugas akhir ini, saya akan menguraikan situasi kerja di Divisi On
Air, bagaimana pengaruh lingkungan kerja terhadap kinerja para karyawan
di Divisi On Air, dan usulan perubahan yang dapat dilakukan Radio Mestro
untuk menciptakan lingkungan kerja yang positif di Divisi On Air. Pada
bagian akhir dari tugas akhir ini, saya akan mengajukan sebuah solusi
yang mungkin dapat menjadi bahan masukan bagi Radio Maestro untuk
menciptakan lingkungan kerja yang positif.
Maranatha Christian University
TABLE OF CONTENTS
Abstract …………………………………………………………………………..i
Declaration of Originality ……………………………………………………....ii
Acknowledgements ……………………………………………………………iii
Table of Contents ………………………………………………………………iv
Chapter I:
INTRODUCTION ……………………………………………….1
A. Background of the Study
B. Statement of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Limitations of the Study
F. Organization of the Term Paper
Chapter II:
THEORETICAL REVIEW ……………………………………..8
Chapter III:
CAUSE AND EFFECT ……………………………………….11
Chapter IV: POTENTIAL SOLUTIONS …………………………………..15
Chapter V:
CONCLUSION ………………………………………………..19
Bibliography …………………………………………………………………..20
Maranatha Christian University
CHAPTER I
INTRODUCTION
A. Background of the Study
“Creating a Positive Working Environment at On Air Department at
Radio Maestro” is the topic that I choose for my term paper. This topic was
chosen because during my personal experience taken from my
apprenticeship programme, I discovered some aspects about the working
condition there that need to be improved so that the employees will work
more effectively. Without a good working condition, employees will be the
first that are affected, and it will also affect the company’s performance as
a whole. The On Air Department is one of the most important departments
in Radio Maestro because its daily activities are related with Radio
Maestro broadcasting; and broadcasting is the heart of every radio station,
and it is also the same for Radio Maestro.
A positive working environment can be defined as a situation where the
individuals, groups, and structure within the company feel comfortable with
the physical surroundings (Robbins and Judge 88). In a simple way, a
positive working environment can be defined as a situation where co
workers and management work together well (Hamlin 1). There are some
Maranatha Christian University
1
points that can be used as indications of a positive working environment
according to Robbins and Judge (88):
•
Resources availability: the equipment and facilities that the
company can provide (computer, phone, and so on.).
•
Leadership and structure: people in the organizational structure and
line of management.
•
Climate of trust: a condition where members of the environment
trust one another; not only their colleagues but also their leaders.
•
Evaluation and reward: provide the employees with suitable
rewards (payment, recognition, promotion, and so on), and
evaluation for the employees’ and company’s progress.
The working condition at the On Air Department of Radio Maestro, on
the other hand, is quite the opposite of a positive working environment,
especially regarding the third point; the climate of trust. There are two
indications taken from my apprenticeship experiences that show why the
On Air Department does not have a climate of trust in their working
environment. The first indication is the lack of communication between
employees at the On Air Department Office, the second indication is the
gap that exists between senior and junior employees.
The employees at the On Air Department have different reactions
toward their working environment. In one case, one of the employees
decides to resign from his position because he did not feel comfortable
with the working environment. Robbins and Judge confirm this action as
Maranatha Christian University
2
one of the indications that can be used to see whether a certain working
environment is considered to be a negative one (83).
The problems will be analyzed using the cause and effect approach.
The first step is to find out the actual causes of the problem and then the
effects. The final step is to find the best solution to solve this problem;
which is to create a more cooperative working environment at the On Air
Department Office of Radio Maestro.
B. Statement of the Problem
A positive working environment is an ideal working environment that
needs to be implemented at the On Air Department of Radio Maestro;
however, employees who do not communicate well with each other and
the gap between the senior and junior employees have turned the working
environment at the On Air Department of Radio Maestro into a negative
one.
The first point that I am going to analyze is the current working
condition at On Air Department of Radio Maestro and the employees’ work
performance with their current working environment. The second point is
the things that need to be changed in relation to the working environment
to create a positive working environment at the On Air Department of
Radio Maestro.
Maranatha Christian University
3
C. Objectives and Benefits of the Study
This term paper is written to provide a helpful suggestion for Radio
Maestro to improve their working environment so that a positive working
environment will be created and the employees there will see the benefits
by working more efficiently and effectively.
This term paper also provides me with an opportunity to practice my
English skill one step further and to help me to think logically in analyzing
a problem systematically. Furthermore, I also hope that this term paper will
give me suitable knowledge, and as a stepping stone to continue my
education to the next degree, the English for Business Professionals
Programme.
Last but not least, I hope that this term paper will be useful for other
students who will do their apprenticeship programme. I hope this will give
the readers some information about the real working environment,
especially the working environment at the On Air Department of Radio
Maestro.
D. Description of the Institution
PT. Madah Ekaristi Swaratronika, known better as Radio Maestro 92.5
FM, is one of the most well known radio stations in Bandung. ‘How sweet
the sound’ has become the motto of Radio Maestro for more than 38 years
in broadcasting. Starting from a hobby of some teenagers, Radio Maestro
began its first broadcast in eastern Bandung. January 1969 was a historic
time for Radio Maestro, as it became an official radio station in Bandung.
Maranatha Christian University
4
This radio station, with classical music as its trademark, is located on Jl.
Kacapiring 12, Bandung.
Up until now, Radio Maestro has more than 4.500 watts of
broadcasting capacity with West Java (Bandung, Subang, Jatiwangi,
Majalaya, Garut, Pangalengan, Ciwidey, Cianjur and Purwakarta) as its
coverage area. Recent data shows that 70% of Radio Maestro audiences
are above 25 years old of age, and the other 30% is below 25 years old.
Radio Maestro airs daily from 5 AM to 11 PM. Various programmes, such
as classical music programmes, gospel music programmes, and talk
shows, are some of Radio Maestro’s many broadcasted programmes.
E. Limitations of the Study
The problem stated in this term paper is taken from a real working
situation at Radio Maestro. Observations had been made since my first
day of apprenticeship until the end of my apprenticeship programme there,
lasting for 30 days. Out of so many valuable experiences, I decided to
choose 2 (two) points for my analysis. The first one is the communication
at the On Air Department, especially the communication between co
workers at the On Air Department. The second point is the working
conditions at the On Air Department with the communication problem
within the department.
The first point will be analyzed using theories about communication,
especially effective communication at the workplace. The second point will
be analyzed using theories about organizational behavior, working
Maranatha Christian University
5
environment, and managing people from the library research. The theories
are taken from various sources; textbooks, and internet sources.
F. Organization of the Term Paper
Chapter I, the Introduction provides us with information about the
problem. Chapter II, the Theoretical Review, explains about the problem,
using the theories from various sources. It will also provide readers with
theories of an ideal working condition. Chapter III, Cause and Effect,
discusses some things that cause the problem and the effects as results
from the problem. Chapter IV, the Potential Solutions, provides
comparison and contrast of the three potential solutions that might solve
the problem. Chapter V, the Conclusion, provides us with one chosen
potential solution to overcome the problem. This solution is proposed
based on the analysis of the previous chapters. The final part of this term
paper is the bibliography that contains all of the printed sources that I use
as a reference in writing my term paper.
Maranatha Christian University
6
CHAPTER V
CONCLUSION
After analyzing the working situation at the On Air Department of Radio
Maestro, it is certain that Radio Maestro needs to do something to improve
the working environment. The current working environment at the On Air
Department has created a negative atmosphere for the working
environment and affects the employees’ work performance. To improve
the current working environment, the first and the most important thing that
Radio Maestro must do is to create a climate of trust; a condition where
employees have faith in other intentions and behaviors (Schuler and
Jackson 350). After comparing and contrasting the possible solutions
based on the current working condition at the On Air Department, I
propose that Radio Maestro should implement an effective team in the On
Air Department. The aim of implementing an effective team is to create a
climate of trust so that employees at the On Air Department can work
together more effectively. Implementing an effective team will cost the
company more but Radio Maestro should think of it as an investment for
the company’s long term benefit. Investment will be made to hold various
training or team building activities as a part of implementing effective team
Maranatha Christian University
18
at the On Air Department. By implementing an effective team, the
communication and the gap between employees can be solved quite soon
because an effective team can improve communication, cooperation,
understanding, trust, and many other aspects that will result in the
employees working more effectively.
Maranatha Christian University
19
BIBLIOGRAPHY
Printed Sources
Kreitner, Robert, and Angelo Kinicki. Organizational Behavior. 7th ed.
McGraw-Hill International. 2007.
Robbins, Stephen P., and Timothy A. Judge. Organizational Behavior. 12th
ed. Pearson-Prentice Hall. 2007.
Schuler, Randall S., and Susan E. Jackson. Human Resource
Management. International Student Edition. Thomson-South Western.
2005.
Maranatha Christian University
20
“Menciptakan Lingkungan Kerja yang Positif di Divisi On Air Radio
Maestro” merupakan topik yang saya pilih dalam tugas akhir ini. Topik ini
dipilih berdasarkan pengalaman saya dalam program magang yang
berlangsung selama 30 hari di Radio Mestro, tepatnya di Divisi On Air.
Berdasarkan teori, rasa percaya antara mereka yang bekerja di dalam
sebuah divisi yang sama merupakan salah satu hal yang harus dimiliki
untuk menciptakan lingkungan kerja yang positif. Hal kepercayaan ini
jugalah yang menjadi inti dari permasalahan lingkungan kerja di Divisi On
Air. Buruknya komunikasi antar karyawan disertai dengan adanya jurang
pemisah antara karyawan junior dengan senior menyebabkan lingkungan
kerja di Divisi On Air cenderung menjadi negatif.
Dalam tugas akhir ini, saya akan menguraikan situasi kerja di Divisi On
Air, bagaimana pengaruh lingkungan kerja terhadap kinerja para karyawan
di Divisi On Air, dan usulan perubahan yang dapat dilakukan Radio Mestro
untuk menciptakan lingkungan kerja yang positif di Divisi On Air. Pada
bagian akhir dari tugas akhir ini, saya akan mengajukan sebuah solusi
yang mungkin dapat menjadi bahan masukan bagi Radio Maestro untuk
menciptakan lingkungan kerja yang positif.
Maranatha Christian University
TABLE OF CONTENTS
Abstract …………………………………………………………………………..i
Declaration of Originality ……………………………………………………....ii
Acknowledgements ……………………………………………………………iii
Table of Contents ………………………………………………………………iv
Chapter I:
INTRODUCTION ……………………………………………….1
A. Background of the Study
B. Statement of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Limitations of the Study
F. Organization of the Term Paper
Chapter II:
THEORETICAL REVIEW ……………………………………..8
Chapter III:
CAUSE AND EFFECT ……………………………………….11
Chapter IV: POTENTIAL SOLUTIONS …………………………………..15
Chapter V:
CONCLUSION ………………………………………………..19
Bibliography …………………………………………………………………..20
Maranatha Christian University
CHAPTER I
INTRODUCTION
A. Background of the Study
“Creating a Positive Working Environment at On Air Department at
Radio Maestro” is the topic that I choose for my term paper. This topic was
chosen because during my personal experience taken from my
apprenticeship programme, I discovered some aspects about the working
condition there that need to be improved so that the employees will work
more effectively. Without a good working condition, employees will be the
first that are affected, and it will also affect the company’s performance as
a whole. The On Air Department is one of the most important departments
in Radio Maestro because its daily activities are related with Radio
Maestro broadcasting; and broadcasting is the heart of every radio station,
and it is also the same for Radio Maestro.
A positive working environment can be defined as a situation where the
individuals, groups, and structure within the company feel comfortable with
the physical surroundings (Robbins and Judge 88). In a simple way, a
positive working environment can be defined as a situation where co
workers and management work together well (Hamlin 1). There are some
Maranatha Christian University
1
points that can be used as indications of a positive working environment
according to Robbins and Judge (88):
•
Resources availability: the equipment and facilities that the
company can provide (computer, phone, and so on.).
•
Leadership and structure: people in the organizational structure and
line of management.
•
Climate of trust: a condition where members of the environment
trust one another; not only their colleagues but also their leaders.
•
Evaluation and reward: provide the employees with suitable
rewards (payment, recognition, promotion, and so on), and
evaluation for the employees’ and company’s progress.
The working condition at the On Air Department of Radio Maestro, on
the other hand, is quite the opposite of a positive working environment,
especially regarding the third point; the climate of trust. There are two
indications taken from my apprenticeship experiences that show why the
On Air Department does not have a climate of trust in their working
environment. The first indication is the lack of communication between
employees at the On Air Department Office, the second indication is the
gap that exists between senior and junior employees.
The employees at the On Air Department have different reactions
toward their working environment. In one case, one of the employees
decides to resign from his position because he did not feel comfortable
with the working environment. Robbins and Judge confirm this action as
Maranatha Christian University
2
one of the indications that can be used to see whether a certain working
environment is considered to be a negative one (83).
The problems will be analyzed using the cause and effect approach.
The first step is to find out the actual causes of the problem and then the
effects. The final step is to find the best solution to solve this problem;
which is to create a more cooperative working environment at the On Air
Department Office of Radio Maestro.
B. Statement of the Problem
A positive working environment is an ideal working environment that
needs to be implemented at the On Air Department of Radio Maestro;
however, employees who do not communicate well with each other and
the gap between the senior and junior employees have turned the working
environment at the On Air Department of Radio Maestro into a negative
one.
The first point that I am going to analyze is the current working
condition at On Air Department of Radio Maestro and the employees’ work
performance with their current working environment. The second point is
the things that need to be changed in relation to the working environment
to create a positive working environment at the On Air Department of
Radio Maestro.
Maranatha Christian University
3
C. Objectives and Benefits of the Study
This term paper is written to provide a helpful suggestion for Radio
Maestro to improve their working environment so that a positive working
environment will be created and the employees there will see the benefits
by working more efficiently and effectively.
This term paper also provides me with an opportunity to practice my
English skill one step further and to help me to think logically in analyzing
a problem systematically. Furthermore, I also hope that this term paper will
give me suitable knowledge, and as a stepping stone to continue my
education to the next degree, the English for Business Professionals
Programme.
Last but not least, I hope that this term paper will be useful for other
students who will do their apprenticeship programme. I hope this will give
the readers some information about the real working environment,
especially the working environment at the On Air Department of Radio
Maestro.
D. Description of the Institution
PT. Madah Ekaristi Swaratronika, known better as Radio Maestro 92.5
FM, is one of the most well known radio stations in Bandung. ‘How sweet
the sound’ has become the motto of Radio Maestro for more than 38 years
in broadcasting. Starting from a hobby of some teenagers, Radio Maestro
began its first broadcast in eastern Bandung. January 1969 was a historic
time for Radio Maestro, as it became an official radio station in Bandung.
Maranatha Christian University
4
This radio station, with classical music as its trademark, is located on Jl.
Kacapiring 12, Bandung.
Up until now, Radio Maestro has more than 4.500 watts of
broadcasting capacity with West Java (Bandung, Subang, Jatiwangi,
Majalaya, Garut, Pangalengan, Ciwidey, Cianjur and Purwakarta) as its
coverage area. Recent data shows that 70% of Radio Maestro audiences
are above 25 years old of age, and the other 30% is below 25 years old.
Radio Maestro airs daily from 5 AM to 11 PM. Various programmes, such
as classical music programmes, gospel music programmes, and talk
shows, are some of Radio Maestro’s many broadcasted programmes.
E. Limitations of the Study
The problem stated in this term paper is taken from a real working
situation at Radio Maestro. Observations had been made since my first
day of apprenticeship until the end of my apprenticeship programme there,
lasting for 30 days. Out of so many valuable experiences, I decided to
choose 2 (two) points for my analysis. The first one is the communication
at the On Air Department, especially the communication between co
workers at the On Air Department. The second point is the working
conditions at the On Air Department with the communication problem
within the department.
The first point will be analyzed using theories about communication,
especially effective communication at the workplace. The second point will
be analyzed using theories about organizational behavior, working
Maranatha Christian University
5
environment, and managing people from the library research. The theories
are taken from various sources; textbooks, and internet sources.
F. Organization of the Term Paper
Chapter I, the Introduction provides us with information about the
problem. Chapter II, the Theoretical Review, explains about the problem,
using the theories from various sources. It will also provide readers with
theories of an ideal working condition. Chapter III, Cause and Effect,
discusses some things that cause the problem and the effects as results
from the problem. Chapter IV, the Potential Solutions, provides
comparison and contrast of the three potential solutions that might solve
the problem. Chapter V, the Conclusion, provides us with one chosen
potential solution to overcome the problem. This solution is proposed
based on the analysis of the previous chapters. The final part of this term
paper is the bibliography that contains all of the printed sources that I use
as a reference in writing my term paper.
Maranatha Christian University
6
CHAPTER V
CONCLUSION
After analyzing the working situation at the On Air Department of Radio
Maestro, it is certain that Radio Maestro needs to do something to improve
the working environment. The current working environment at the On Air
Department has created a negative atmosphere for the working
environment and affects the employees’ work performance. To improve
the current working environment, the first and the most important thing that
Radio Maestro must do is to create a climate of trust; a condition where
employees have faith in other intentions and behaviors (Schuler and
Jackson 350). After comparing and contrasting the possible solutions
based on the current working condition at the On Air Department, I
propose that Radio Maestro should implement an effective team in the On
Air Department. The aim of implementing an effective team is to create a
climate of trust so that employees at the On Air Department can work
together more effectively. Implementing an effective team will cost the
company more but Radio Maestro should think of it as an investment for
the company’s long term benefit. Investment will be made to hold various
training or team building activities as a part of implementing effective team
Maranatha Christian University
18
at the On Air Department. By implementing an effective team, the
communication and the gap between employees can be solved quite soon
because an effective team can improve communication, cooperation,
understanding, trust, and many other aspects that will result in the
employees working more effectively.
Maranatha Christian University
19
BIBLIOGRAPHY
Printed Sources
Kreitner, Robert, and Angelo Kinicki. Organizational Behavior. 7th ed.
McGraw-Hill International. 2007.
Robbins, Stephen P., and Timothy A. Judge. Organizational Behavior. 12th
ed. Pearson-Prentice Hall. 2007.
Schuler, Randall S., and Susan E. Jackson. Human Resource
Management. International Student Edition. Thomson-South Western.
2005.
Maranatha Christian University
20