Account Management Corporate Customers

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B. Corporate Customers

We categorize our corporate customers into business, enterprise, wholesale and international groups based on a numbers of criteria such as contribution to our revenues, our customers geographic scope of operations and the type and range of products and services procured from us. As part of our strategy to provide streamlined customer service, we operate account management teams to manage our relationships with our corporate clients who are supported by the Telkom Solution House, SME Centers and Contact Centers, as described below.

1. Account Management

Our Business Service Division caters to business customers, which include micro customers, SMEs, local governments, cooperatives and rural credit banks. Our Business Service Division accounts managers and representatives managers manage customers directly by conducting site visits and telephonically. We categorize business customers into three groups based on our customer’s line of business, namely public and general services, construction and manufacturing services, and trading and business services. In addition, we also manage customers through community management, value added resellers, marketing and sales using web-based technology, and tele-account management. Our Enterprise Service Division serves large enterprise customers including State-Owned Enterprises, national corporations and multinational corporations. Our Enterprise Service Division account managers and representatives primarily manage relationships by conducting visits to our clients offices. We categorize enterprise customers into thirteen groups based on our customers’ line of business, namely bank management services, education management services, energy resources services, financial management services, government management services, hospitality business services, healthcare welfare services, logistic transport services, manufacturing agribusiness services, media communication services, military police services, property construction services, and trading distribution services. Our Wholesale Service Division caters to wholesale customers which are categorized into the following carrier service groups: – Group carrier service 1: handling OLO Telkomsel, PT Hutchison CP Telecommunication “Hutchison”, AXIS, PT Sampoerna Telekomunikasi Indonesia and PT Pasifik Satelit Nusantara. – Group carrier service 2: handling OLO Indosat, XL-Axiata, Bakrie Telecom, Smart Telecom, Batam Bintan Telecom and PT Indonesia Comnets Plus “ICON+”. – Group carrier service 3: handling operators within the business scope of ISP, VoIP, closed user group, call center and satellite provider. Our subsidiary, TII, caters to international carriers who provide TIMES portfolio overseas. The priority of provision of the services is determined in line with the opportunity in every countries where TII operates. We operate account management teams which are headquartered in Jakarta , in Singapore, Hong Kong and Timor Leste. Beginning in 2013, TII commenced operating telecommunication services in Hong Kong-Macau, Timor Leste, Australia, Myanmar, Malaysia, Taiwan and The United States of America.

2. Telkom Solution Houses and SME Centers