contoh complaint bahasa inggris

PT. MAJU USAHA
Jl. Pinangsia Raya 43
Jakarta 13130
INDONESIA
24th December 2010
PT. TRIRAHAYU
Jl. Imam Bonjol 10
Jakarta 14210
INDONESIA
Dears Sirs,
We regret to have to complain about late delivery of the filing cabinets ordered on 17th
December 2010. We did not receive them until this morning though you had guaranteed
delivery within a week. It was on this understanding that we placed the other.
Unfortunately, there have been similar delays on several previous occasions and their
increasing frequency in recent months compels us to say that business between us cannot
be continued in conditions such as these.
We have felt it is necessary to make our feelings known since we cannot give reliable
delivery dates to our customers unless we count on undertaking given by our suppliers. We
hope you will understand how we are placed that from now on we can rely upon punctual
completion of our orders.
Yours faithfully,
Husni
Balasan Complain Letter
PT. TRIRAHAYU
Jl. Imam Bonjol 10
Jakarta 14210
INDONESIA
29th December 2010
PT. MAJU USAHA
Jl. Pinangsia Raya 43
Jakarta 13130
INDONESIA
Dears Sirs,
Your letter of 24th December 2010 complaining of delays in delivery come as a surprise as
the absence of any earlier complains had led us to believe that goods supplied to your
orders were reaching you punctually.
It is our usual practice to send goods by the carriers well in advance of promised delivery
dates and cabinets you refer to left here on 20th December 2010. We are very sorry
concerned that our efforts to give punctual delivery should be frustrated by delays in
transit. It is very possible that order customers are also affected and we are taking up the
whole question with the carriers.
We thank you for drawing our attention to a situation of which we had been quite unaware
until you wrote to us and ask to accept our apologies for the inconvenience you have been
caused.
Yours faithfully,

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