Analisa Faktor yang Mempengaruhi Tingkat Kepuasan Pasien Terhadap Pelayanan Rumah Sakit Umum Kota Padang Sidimpuan
39
LAMPIRAN 1
KUESIONER
ANALISIS FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN
PASIEN TERHADAP PELAYANAN RUMAH SAKIT UMUM
KOTA PADANG SIDIMPUAN
Survey ini adalah survey untuk penulisan skripsi di Fakultas Matematika dan Ilmu
Pengetahuan Alam Universitas Sumatera Utara (USU), oleh karena itu sebagai
peneliti akan sangan berterima kasih jika Bapak/Ibu/Saudara/Saudari bersedia
mengisi dan menjawab setiap pertanyaan dengan sukarela.
Adapun cara pengisian dari jawaban saudar/i antara lain:
1. Mohon dengan hormat bantuan saudara/i untuk mengisi seluruh
pernyataan yang ada.
2. Pada kuesioner ini terdapat 6 variabel.
3. Berilah tanda (√) atau tanda (×). Cukup 1 (satu) kali pengisian pada
setiap pernyataan.
4. Ada 5 (lima) alternative jawaban,yaitu
SS
= SangatSetuju
S
= Setuju
CS
= Cukup Setuju
TS
= Tidak Setuju
STS
= SangatTidakSetuju
IDENTITAS RESPONDEN
NO
Nama
:
Usia
: …………… Tahun
JenisKelamin
:[
]Laki-laki
PERNYATAAN
[
]Perempuan
SB
B
CB
KB
STB
39
Universitas Sumatera Utara
40
1
2
3
4
5
6
Memberikan asuhan keperawatan secara
menyeluruh/holistik pada pasien dan
bertanggung jawab dan berani megambil
keputusan yang tepat, saat melakukan
tindakan keperawatan
Rumah sakit umum sidimpuan terlihat
bersih. Kelengkapan, kesiapan dan
kebersihan alat-alat yang dipakai juga
modern
Pelayanan Rumah sakit umum Padang
Sidimpuan yang profesional, ramah dan
selalu
tanggap
dalam
membantu
pengobatan pasien.
Obat dijual dengan harga yang wajar dan
cepat dalam memberikan pelayanan
Petugas memberikan pelayanan kepada
konsumen tanpa memandang stratus sosial.
Terjadinya komunikasi antara petugas dan
konsumen..
40
Universitas Sumatera Utara
41
LAMPIRAN 2
TABULASI DATA PENELITIAN RESPONDEN
NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
X1
3
3
3
5
5
5
5
5
4
4
4
3
5
3
5
3
5
4
4
5
4
4
4
3
5
3
5
3
5
4
4
5
3
3
3
5
5
5
5
5
3
5
X2
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
4
5
5
5
3
3
4
4
4
4
4
5
4
5
4
3
4
5
5
5
5
5
3
4
X3
5
4
4
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
5
5
5
4
4
4
5
5
4
3
5
4
5
5
4
4
5
5
5
5
5
4
4
5
X4
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
5
4
3
5
5
4
3
4
5
4
4
4
5
4
3
5
5
4
5
5
5
5
5
3
4
X5
2
4
3
2
3
4
4
5
4
2
3
3
3
3
4
3
4
4
3
5
3
4
3
4
4
4
5
5
2
4
4
3
4
4
3
3
4
4
4
3
3
4
X6
2
2
2
2
2
2
5
4
4
3
4
2
4
5
1
1
4
4
4
5
4
5
5
3
3
2
2
2
3
4
4
4
4
4
4
4
5
5
5
5
3
3
41
Universitas Sumatera Utara
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
3
5
3
5
4
4
5
3
3
3
3
3
5
5
5
5
5
4
4
4
3
5
3
5
3
5
4
4
4
4
4
4
5
4
5
4
3
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
4
5
4
3
5
4
5
5
5
4
5
4
4
5
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
5
4
4
4
5
4
3
5
5
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
4
4
2
4
4
4
5
5
4
4
3
5
2
3
3
4
4
5
5
5
5
5
3
3
2
2
2
2
4
4
3
3
3
3
4
4
4
2
2
2
3
4
2
2
2
2
4
4
4
5
5
5
3
3
3
3
3
5
42
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43
LAMPIRAN 3
SUCCESIVE DETAIL PENSKALAAN
SUCCESIVE DETAIL
Col
Category
Freq
1
3.000
23.000
4.000
17.000
5.000
30.000
2
3
4
5
6
3.000
4.000
5.000
3.000
4.000
5.000
3.000
4.000
5.000
2.000
3.000
4.000
5.000
1.000
2.000
3.000
4.000
5.000
11.000
31.000
28.000
4.000
26.000
40.000
7.000
27.000
36.000
10.000
20.000
28.000
12.000
2.000
17.000
16.000
22.000
13.000
Prop
0.329
0.243
0.429
Cum
0.329
0.571
1.000
Density
0.362
0.393
0
Z
-0.444
0.180
Scale
1.000
1.973
3.016
0.157
0.443
0.400
0.057
0.371
0.571
0.100
0.386
0.514
0.143
0.286
0.400
0.171
0.0286
0.2429
0.2286
0.3143
0.1857
0.157
0.600
1.000
0.057
0.429
1.000
0.100
0.486
1.000
0.143
0.429
0.829
1.000
0.0286
0.2714
0.5000
0.8143
1.0000
0.240
0.386
0.000
0.115
0.393
0.000
0.175
0.399
0.000
0.226
0.393
0.254
0.000
0.0653
0.3315
0.3989
0.2676
0.0000
-1.006
0.253
1.000
2.201
3.496
1.000
2.258
3.693
1.000
2.176
3.530
1.000
1.995
2.925
4.064
1.0000
2.1909
2.9919
3.7049
4.7277
-1.579
-0.180
-1.282
-0.036
-1.068
-0.180
0.949
-1.9022
-0.6085
0.0000
0.8938
43
Universitas Sumatera Utara
44
LAMPIRAN 4
HASIL SKALA AKHIR SUCCESIVE INTERVAL TIAP VARIABEL
NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
X1
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.000
3.016
X2
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.496
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
1.000
2.201
X3
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.693
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
2.258
2.258
3.693
X4
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
1.000
2.176
X5
1.000
2.925
1.995
1.000
1.995
2.925
2.925
4.064
2.925
1.000
1.995
1.995
1.995
1.995
2.925
1.995
2.925
2.925
1.995
4.064
1.995
2.925
1.995
2.925
2.925
2.925
4.064
4.064
1.000
2.925
2.925
1.995
2.925
2.925
1.995
1.995
2.925
2.925
2.925
1.995
1.995
2.925
X6
2.191
2.191
2.191
2.191
2.191
2.191
4.728
3.705
3.705
2.992
3.705
2.191
3.705
4.728
1.000
1.000
3.705
3.705
3.705
4.728
3.705
4.728
4.728
2.992
2.992
2.191
2.191
2.191
2.992
3.705
3.705
3.705
3.705
3.705
3.705
3.705
4.728
4.728
4.728
4.728
2.992
2.992
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Universitas Sumatera Utara
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43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.000
1.000
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
2.201
2.201
2.201
2.201
3.496
2.201
3.496
2.201
1.000
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.693
2.258
1.000
3.693
2.258
3.693
3.693
3.693
2.258
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
2.176
2.176
1.000
2.925
2.925
2.925
4.064
4.064
2.925
2.925
1.995
4.064
1.000
1.995
1.995
2.925
2.925
4.064
4.064
4.064
4.064
4.064
1.995
1.995
1.000
1.000
1.000
1.000
2.925
2.925
2.992
2.992
2.992
2.992
3.705
3.705
3.705
2.191
2.191
2.191
2.992
3.705
2.191
2.191
2.191
2.191
3.705
3.705
3.705
4.728
4.728
4.728
2.992
2.992
2.992
2.992
2.992
4.728
45
Universitas Sumatera Utara
7
LAMPIRAN 5
HASIL OUTPUT SPSS
HASIL PERHITUNGAN UJI VALIDITAS
Correlations
X1
X1
Pearson Correlation
X2
1
Sig. (2-tailed)
N
X2
Pearson Correlation
Sig. (2-tailed)
N
X3
Pearson Correlation
Sig. (2-tailed)
.569
X6
SCORETOTAL
**
.027
.174
.166
.000
.001
.822
.150
.170
.000
70
70
70
70
70
70
1
**
**
.235
.134
.000
.000
.051
.269
.000
70
70
70
70
70
1
*
.086
.108
.035
.477
.375
.000
70
.569
.000
70
70
**
**
.394
X5
.445
.394
.445
.425
.252
**
.431
**
.697
**
.551
.000
70
70
70
70
70
70
Pearson Correlation
.027
**
*
1
.060
-.061
Sig. (2-tailed)
.822
.000
.035
.622
.617
.000
70
70
70
70
70
70
70
.174
.235
.086
.060
1
.134
N
X5
**
**
X4
.001
N
X4
70
X3
Pearson Correlation
.425
.252
**
.473
**
.574
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Universitas Sumatera Utara
8
Sig. (2-tailed)
.150
.051
.477
.622
70
70
70
70
Pearson Correlation
.166
.134
.108
Sig. (2-tailed)
.170
.269
70
70
N
X6
N
SCORETOTAL
Pearson Correlation
Sig. (2-tailed)
N
**
.431
**
.697
.270
.000
70
70
70
-.061
.134
1
.375
.617
.270
70
70
70
**
.551
.473
**
**
.574
**
.586
.000
70
70
**
1
.586
.000
.000
.000
.000
.000
.000
70
70
70
70
70
70
70
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
8
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Lanjutan Lampiran 5
HASIL PERHITUNGAN RELIABILITAS
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
70
100.0
0
.0
70
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
Based on
Cronbach's Alpha Standardized Items
.614
.614
N of Items
6
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10
Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted
Scale Variance if Corrected ItemItem Deleted
Total Correlation
Alpha if Item
Deleted
X1
20.16
5.526
.431
.461
X2
20.01
5.522
.697
.403
X3
19.74
6.426
.551
.496
X4
19.84
6.975
.473
.569
X5
20.66
6.113
.574
.562
X6
20.87
5.882
.586
.620
10
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11
Lanjutan Lampran 5
Correlation Matrix
x1
Correlation
Sig. (1-tailed)
x2
a
x3
x4
x5
x6
x1
1.000
.566
.398
.021
.166
.160
x2
.566
1.000
.452
.434
.235
.130
x3
.398
.452
1.000
.260
.086
.102
x4
.021
.434
.260
1.000
.059
-.049
x5
.166
.235
.086
.059
1.000
.122
x6
.160
.130
.102
-.049
.122
1.000
.000
.000
.431
.085
.093
.000
.000
.025
.142
.015
.240
.200
.312
.343
x1
x2
.000
x3
.000
.000
x4
.431
.000
.015
x5
.085
.025
.240
.312
x6
.093
.142
.200
.343
.157
.157
a. Determinant = ,337
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Lanjutan Lampiran 5
Anti-image Matrices
x1
Anti-image Covariance
Anti-image Correlation
x2
x3
x4
x5
x6
x1
.582
-.275
-.149
.204
-.020
-.044
x2
-.275
.466
-.113
-.271
-.108
-.042
x3
-.149
-.113
.747
-.109
.026
-.039
x4
.204
-.271
-.109
.714
.021
.077
x5
-.020
-.108
.026
.021
.934
-.084
x6
-.044
-.042
-.039
.077
-.084
.955
x1
.552
a
-.527
-.226
.316
-.027
-.060
x2
-.527
.581
a
-.191
-.470
-.164
-.062
x3
-.226
-.191
.799
a
-.149
.031
-.046
x4
.316
-.470
-.149
.526
a
.025
.094
x5
-.027
-.164
.031
.025
.744
a
-.089
x6
-.060
-.062
-.046
.094
-.089
.728
a
a. Measures of Sampling Adequacy(MSA)
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Lanjutan lampiran 5
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity
Approx. Chi-Square
df
Sig.
.591
71.964
15
.000
Communalities
Initial
Extraction
x1
1.000
.603
x2
1.000
.770
x3
1.000
.518
x4
1.000
.670
x5
1.000
.566
x6
1.000
.529
Extraction Method: Principal
Component Analysis.
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Lanjutan Lampiran 5
Total Variance Explained
Initial Eigenvalues
Compon
ent
Total
% of Variance
Extraction Sums of Squared Loadings
Cumulative %
Total
% of Variance
Cumulative %
Rotation Sums of Squared Loadings
Total
% of Variance
Cumulative %
1
2.221
37.011
37.011
2.221
37.011
37.011
2.000
33.338
33.338
2
1.136
18.939
55.950
1.136
18.939
55.950
1.357
22.612
55.950
3
.922
15.367
71.317
4
.835
13.910
85.228
5
.594
9.905
95.133
6
.292
4.867
100.000
Extraction Method: Principal Component Analysis.
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Lanjutan lampiran 5
15
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15
Lanjutan Lampiran 5
Component Matrix
a
Component Transformation
Matrix
Component
1
2
Compo
nent
1
2
x1
.727
.273
x2
.869
-.120
1
.893
.451
x3
.709
-.125
2
-.451
.893
x4
.480
-.663
Extraction Method: Principal
x5
.366
.363
x6
.264
.678
Component Analysis.
Rotation Method: Varimax with
Kaiser Normalization.
Extraction Method: Principal
Component Analysis.
a. 2 components extracted.
Rotated Component Matrix
a
Component
1
2
x1
.526
.572
x2
.830
.285
x3
.689
.208
x4
.727
-.376
x5
.163
.489
x6
-.070
.724
Extraction Method: Principal
Component Analysis.
Rotation Method: Varimax with
Kaiser Normalization.
a. Rotation converged in 3
iterations.
15
Universitas Sumatera Utara
16
LAMPIRAN 6
Secara manual mencari nilai Cronback Alpha pertama dengan mencari nilai variansi dari masing-masing variabel dengan rumus sebagai
berikut:
=
1
2
3
∑
)2
2− (
=
=
=
82369−
287 2
70
70
88209−
297 2
70
70
99856−
316 2
70
70
= 1159,89
4
= 1242,127
5
= 1406,136
6
=
=
306 2
70
70
63504−
252 2
70
70
1990921−
= 1344,528
= 894,24
1411 2
70
70
= 790,9512
= 1159,89 + 1242,127 + 1406,136 + 1344,528 + 894,24 + 790,9512 = 6837.872
Mencari Nilai Variansi total:
∑
=
95481−
=
28823−
70
1411 2
70
Mencari Nilai Alpha:
= 5,446
=
=
`
−1
6
6−1
= 0,614
1−
1−
�2
�2
6837.872
5,446
= 1,2 1254,576
16
Universitas Sumatera Utara
17
LAMPIRAN 7
Perhitungan Korelasi Produck Momen X2
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
X2
Y
X2Y
X22
Y2
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
.
.
.
17
18
16
19
20
21
24
24
22
18
19
15
21
21
18
14
22
21
.
.
.
21
1401
68
54
64
95
100
105
120
120
110
90
57
45
84
84
72
56
88
105
.
.
.
84
6014
16
9
16
25
25
25
25
25
25
25
9
9
16
16
16
16
16
25
.
.
.
16
1295
289
324
256
361
400
441
576
576
484
324
361
225
441
441
324
196
484
441
.
.
.
441
28421
4
297
2
2
=
2
=
1
=
2
=
2
=
2
=
2
= 0,697
2
2−(
{
−(
2)
2 }{
2.
)
2− (
)2 }
70 6014 − ( 297 1401 )
70 1295 − 297 2 {70 28421 − 1401 2 }
420980−416097
90650−88209 (1989470−1962801)
4883
(2441)(26669)
4883
√65099029
4883
8068,397
17
Universitas Sumatera Utara
18
Perhitungan Korelasi Produck Momen X3
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
3
X3
Y
X3Y
X32
Y2
5
4
4
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
.
.
.
16
17
16
19
20
21
24
24
22
19
18
14
20
20
18
15
21
22
.
.
.
21
1382
80
68
64
95
100
105
120
120
110
76
72
56
100
100
72
45
105
88
.
.
.
84
6282
25
16
16
25
25
25
25
25
25
16
16
16
25
25
16
9
25
16
.
.
.
16
1452
256
289
256
361
400
441
576
576
484
361
324
196
400
400
324
225
441
484
.
.
.
441
27728
4
316
3
=
2
3−(
{
−(
3
)2 }{
3.
)
2− (
)2 }
70 6282 − ( 316 1382 )
3
=
3
=
3
=
3
=
3
=
3
= 0,551
70 1452 − 316 2 {70 27728 − 1382 2 }
439740−436712
101640−99856 (1940960−1909924)
3028
(1784)(31036)
3028
√55368224
3028
7440,983
18
Universitas Sumatera Utara
19
Perhitungan Korelasi Produck Momen X4
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
4
4
=
2
4−(
{
X4
Y
X4Y
X42
Y2
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
5
.
.
.
4
309
16
16
16
19
20
21
24
24
22
18
18
15
21
20
18
14
22
21
.
.
.
21
1389
80
80
64
95
100
105
120
120
110
90
72
45
84
100
72
56
88
105
.
.
.
84
6153
25
25
16
25
25
25
25
25
25
25
16
9
16
25
16
16
16
25
.
.
.
16
1395
256
256
256
361
400
441
576
576
484
324
324
225
441
400
324
196
484
441
.
.
.
441
28043
−(
4
)2 }{
4.
)
2− (
)2 }
70 6153 − ( 309 1389 )
4
=
4
=
4
=
4
=
4
=
4
= 0,473
70 1395 − 309 2 {70 28043 − 1389 2 }
430710 −429201
97650−95481 (1963010−1929321)
1509
(2169)(33689)
1509
√73071441
1509
8548,183
19
Universitas Sumatera Utara
20
Perhitungan Korelasi Produck Momen X5
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
5
5
=
2
5−(
{
X5
Y
X5Y
X52
Y2
2
4
3
2
3
4
4
5
4
2
3
3
3
3
4
3
4
4
.
.
.
4
252
19
17
17
22
22
22
25
24
23
21
19
15
22
22
18
15
22
22
.
.
.
21
1446
38
68
51
44
66
88
100
120
92
42
57
45
66
66
72
45
88
88
.
.
.
84
5242
4
16
9
4
9
16
16
25
16
4
9
9
9
9
16
9
16
16
.
.
.
16
968
361
289
289
484
484
484
625
576
529
441
361
225
484
484
324
225
484
484
.
.
.
441
30292
−(
5
)2 }{
5.
)
2− (
)2 }
70 5242 − ( 252 1446 )
5
=
5
=
5
=
5
=
5
=
5
= 0,574
70 968 − 252 2 {70 30292 − 1446 2 }
366940−364392
67760−63504 (2120440 −2090916)
2548
(4256)(29624)
2548
√125654144
2548
11209,556
20
Universitas Sumatera Utara
21
Perhitungan Korelasi Produck Momen X6
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
6
6
=
2
6−(
{
X6
Y
X6Y
X62
Y2
2
2
2
2
2
2
5
4
4
3
4
2
4
5
1
1
4
4
.
.
.
5
237
19
19
18
22
23
24
24
25
23
20
18
16
21
20
21
17
22
22
.
.
.
20
1461
38
38
36
44
46
48
120
100
92
60
72
32
84
100
21
17
88
88
.
.
.
100
4977
4
4
4
4
4
4
25
16
16
9
16
4
16
25
1
1
16
16
.
.
.
25
891
361
361
324
484
529
576
576
625
529
400
324
256
441
400
441
289
484
484
.
.
.
400
30899
−(
6
)2 }{
6.
)
2− (
)2 }
70 4977 − ( 237 1461 )
6
=
6
=
6
=
6
=
6
=
6
= 0,586
70 891 − 237 2 {70 30899 − 1461 2 }
348390−346257
62370−56169 (2162930−2134521)
2133
(6201)(28409)
2133
√176164209
2133
13272,687
21
Universitas Sumatera Utara
LAMPIRAN 1
KUESIONER
ANALISIS FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN
PASIEN TERHADAP PELAYANAN RUMAH SAKIT UMUM
KOTA PADANG SIDIMPUAN
Survey ini adalah survey untuk penulisan skripsi di Fakultas Matematika dan Ilmu
Pengetahuan Alam Universitas Sumatera Utara (USU), oleh karena itu sebagai
peneliti akan sangan berterima kasih jika Bapak/Ibu/Saudara/Saudari bersedia
mengisi dan menjawab setiap pertanyaan dengan sukarela.
Adapun cara pengisian dari jawaban saudar/i antara lain:
1. Mohon dengan hormat bantuan saudara/i untuk mengisi seluruh
pernyataan yang ada.
2. Pada kuesioner ini terdapat 6 variabel.
3. Berilah tanda (√) atau tanda (×). Cukup 1 (satu) kali pengisian pada
setiap pernyataan.
4. Ada 5 (lima) alternative jawaban,yaitu
SS
= SangatSetuju
S
= Setuju
CS
= Cukup Setuju
TS
= Tidak Setuju
STS
= SangatTidakSetuju
IDENTITAS RESPONDEN
NO
Nama
:
Usia
: …………… Tahun
JenisKelamin
:[
]Laki-laki
PERNYATAAN
[
]Perempuan
SB
B
CB
KB
STB
39
Universitas Sumatera Utara
40
1
2
3
4
5
6
Memberikan asuhan keperawatan secara
menyeluruh/holistik pada pasien dan
bertanggung jawab dan berani megambil
keputusan yang tepat, saat melakukan
tindakan keperawatan
Rumah sakit umum sidimpuan terlihat
bersih. Kelengkapan, kesiapan dan
kebersihan alat-alat yang dipakai juga
modern
Pelayanan Rumah sakit umum Padang
Sidimpuan yang profesional, ramah dan
selalu
tanggap
dalam
membantu
pengobatan pasien.
Obat dijual dengan harga yang wajar dan
cepat dalam memberikan pelayanan
Petugas memberikan pelayanan kepada
konsumen tanpa memandang stratus sosial.
Terjadinya komunikasi antara petugas dan
konsumen..
40
Universitas Sumatera Utara
41
LAMPIRAN 2
TABULASI DATA PENELITIAN RESPONDEN
NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
X1
3
3
3
5
5
5
5
5
4
4
4
3
5
3
5
3
5
4
4
5
4
4
4
3
5
3
5
3
5
4
4
5
3
3
3
5
5
5
5
5
3
5
X2
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
4
5
5
5
3
3
4
4
4
4
4
5
4
5
4
3
4
5
5
5
5
5
3
4
X3
5
4
4
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
5
5
5
4
4
4
5
5
4
3
5
4
5
5
4
4
5
5
5
5
5
4
4
5
X4
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
5
4
3
5
5
4
3
4
5
4
4
4
5
4
3
5
5
4
5
5
5
5
5
3
4
X5
2
4
3
2
3
4
4
5
4
2
3
3
3
3
4
3
4
4
3
5
3
4
3
4
4
4
5
5
2
4
4
3
4
4
3
3
4
4
4
3
3
4
X6
2
2
2
2
2
2
5
4
4
3
4
2
4
5
1
1
4
4
4
5
4
5
5
3
3
2
2
2
3
4
4
4
4
4
4
4
5
5
5
5
3
3
41
Universitas Sumatera Utara
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
3
5
3
5
4
4
5
3
3
3
3
3
5
5
5
5
5
4
4
4
3
5
3
5
3
5
4
4
4
4
4
4
5
4
5
4
3
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
4
5
4
3
5
4
5
5
5
4
5
4
4
5
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
5
4
4
4
5
4
3
5
5
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
4
4
2
4
4
4
5
5
4
4
3
5
2
3
3
4
4
5
5
5
5
5
3
3
2
2
2
2
4
4
3
3
3
3
4
4
4
2
2
2
3
4
2
2
2
2
4
4
4
5
5
5
3
3
3
3
3
5
42
Universitas Sumatera Utara
43
LAMPIRAN 3
SUCCESIVE DETAIL PENSKALAAN
SUCCESIVE DETAIL
Col
Category
Freq
1
3.000
23.000
4.000
17.000
5.000
30.000
2
3
4
5
6
3.000
4.000
5.000
3.000
4.000
5.000
3.000
4.000
5.000
2.000
3.000
4.000
5.000
1.000
2.000
3.000
4.000
5.000
11.000
31.000
28.000
4.000
26.000
40.000
7.000
27.000
36.000
10.000
20.000
28.000
12.000
2.000
17.000
16.000
22.000
13.000
Prop
0.329
0.243
0.429
Cum
0.329
0.571
1.000
Density
0.362
0.393
0
Z
-0.444
0.180
Scale
1.000
1.973
3.016
0.157
0.443
0.400
0.057
0.371
0.571
0.100
0.386
0.514
0.143
0.286
0.400
0.171
0.0286
0.2429
0.2286
0.3143
0.1857
0.157
0.600
1.000
0.057
0.429
1.000
0.100
0.486
1.000
0.143
0.429
0.829
1.000
0.0286
0.2714
0.5000
0.8143
1.0000
0.240
0.386
0.000
0.115
0.393
0.000
0.175
0.399
0.000
0.226
0.393
0.254
0.000
0.0653
0.3315
0.3989
0.2676
0.0000
-1.006
0.253
1.000
2.201
3.496
1.000
2.258
3.693
1.000
2.176
3.530
1.000
1.995
2.925
4.064
1.0000
2.1909
2.9919
3.7049
4.7277
-1.579
-0.180
-1.282
-0.036
-1.068
-0.180
0.949
-1.9022
-0.6085
0.0000
0.8938
43
Universitas Sumatera Utara
44
LAMPIRAN 4
HASIL SKALA AKHIR SUCCESIVE INTERVAL TIAP VARIABEL
NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
X1
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.000
3.016
X2
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.496
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
1.000
2.201
X3
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.693
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
2.258
2.258
3.693
X4
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
1.000
2.176
X5
1.000
2.925
1.995
1.000
1.995
2.925
2.925
4.064
2.925
1.000
1.995
1.995
1.995
1.995
2.925
1.995
2.925
2.925
1.995
4.064
1.995
2.925
1.995
2.925
2.925
2.925
4.064
4.064
1.000
2.925
2.925
1.995
2.925
2.925
1.995
1.995
2.925
2.925
2.925
1.995
1.995
2.925
X6
2.191
2.191
2.191
2.191
2.191
2.191
4.728
3.705
3.705
2.992
3.705
2.191
3.705
4.728
1.000
1.000
3.705
3.705
3.705
4.728
3.705
4.728
4.728
2.992
2.992
2.191
2.191
2.191
2.992
3.705
3.705
3.705
3.705
3.705
3.705
3.705
4.728
4.728
4.728
4.728
2.992
2.992
44
Universitas Sumatera Utara
45
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
1.000
3.016
1.000
3.016
1.973
1.973
3.016
1.000
1.000
1.000
1.000
1.000
3.016
3.016
3.016
3.016
3.016
1.973
1.973
1.973
1.000
3.016
1.000
3.016
1.000
3.016
1.973
1.973
2.201
2.201
2.201
2.201
3.496
2.201
3.496
2.201
1.000
2.201
1.000
2.201
3.496
3.496
3.496
3.496
3.496
3.496
3.496
1.000
1.000
2.201
2.201
2.201
2.201
2.201
3.496
2.201
3.693
2.258
1.000
3.693
2.258
3.693
3.693
3.693
2.258
3.693
2.258
2.258
3.693
3.693
3.693
3.693
3.693
3.693
3.693
2.258
2.258
2.258
3.693
3.693
2.258
1.000
3.693
2.258
3.530
2.176
2.176
2.176
3.530
2.176
1.000
3.530
3.530
3.530
3.530
2.176
3.530
3.530
3.530
3.530
3.530
3.530
3.530
2.176
1.000
2.176
3.530
2.176
2.176
2.176
2.176
2.176
1.000
2.925
2.925
2.925
4.064
4.064
2.925
2.925
1.995
4.064
1.000
1.995
1.995
2.925
2.925
4.064
4.064
4.064
4.064
4.064
1.995
1.995
1.000
1.000
1.000
1.000
2.925
2.925
2.992
2.992
2.992
2.992
3.705
3.705
3.705
2.191
2.191
2.191
2.992
3.705
2.191
2.191
2.191
2.191
3.705
3.705
3.705
4.728
4.728
4.728
2.992
2.992
2.992
2.992
2.992
4.728
45
Universitas Sumatera Utara
7
LAMPIRAN 5
HASIL OUTPUT SPSS
HASIL PERHITUNGAN UJI VALIDITAS
Correlations
X1
X1
Pearson Correlation
X2
1
Sig. (2-tailed)
N
X2
Pearson Correlation
Sig. (2-tailed)
N
X3
Pearson Correlation
Sig. (2-tailed)
.569
X6
SCORETOTAL
**
.027
.174
.166
.000
.001
.822
.150
.170
.000
70
70
70
70
70
70
1
**
**
.235
.134
.000
.000
.051
.269
.000
70
70
70
70
70
1
*
.086
.108
.035
.477
.375
.000
70
.569
.000
70
70
**
**
.394
X5
.445
.394
.445
.425
.252
**
.431
**
.697
**
.551
.000
70
70
70
70
70
70
Pearson Correlation
.027
**
*
1
.060
-.061
Sig. (2-tailed)
.822
.000
.035
.622
.617
.000
70
70
70
70
70
70
70
.174
.235
.086
.060
1
.134
N
X5
**
**
X4
.001
N
X4
70
X3
Pearson Correlation
.425
.252
**
.473
**
.574
7
Universitas Sumatera Utara
8
Sig. (2-tailed)
.150
.051
.477
.622
70
70
70
70
Pearson Correlation
.166
.134
.108
Sig. (2-tailed)
.170
.269
70
70
N
X6
N
SCORETOTAL
Pearson Correlation
Sig. (2-tailed)
N
**
.431
**
.697
.270
.000
70
70
70
-.061
.134
1
.375
.617
.270
70
70
70
**
.551
.473
**
**
.574
**
.586
.000
70
70
**
1
.586
.000
.000
.000
.000
.000
.000
70
70
70
70
70
70
70
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
8
Universitas Sumatera Utara
9
Lanjutan Lampiran 5
HASIL PERHITUNGAN RELIABILITAS
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
70
100.0
0
.0
70
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
Based on
Cronbach's Alpha Standardized Items
.614
.614
N of Items
6
9
Universitas Sumatera Utara
10
Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted
Scale Variance if Corrected ItemItem Deleted
Total Correlation
Alpha if Item
Deleted
X1
20.16
5.526
.431
.461
X2
20.01
5.522
.697
.403
X3
19.74
6.426
.551
.496
X4
19.84
6.975
.473
.569
X5
20.66
6.113
.574
.562
X6
20.87
5.882
.586
.620
10
Universitas Sumatera Utara
11
Lanjutan Lampran 5
Correlation Matrix
x1
Correlation
Sig. (1-tailed)
x2
a
x3
x4
x5
x6
x1
1.000
.566
.398
.021
.166
.160
x2
.566
1.000
.452
.434
.235
.130
x3
.398
.452
1.000
.260
.086
.102
x4
.021
.434
.260
1.000
.059
-.049
x5
.166
.235
.086
.059
1.000
.122
x6
.160
.130
.102
-.049
.122
1.000
.000
.000
.431
.085
.093
.000
.000
.025
.142
.015
.240
.200
.312
.343
x1
x2
.000
x3
.000
.000
x4
.431
.000
.015
x5
.085
.025
.240
.312
x6
.093
.142
.200
.343
.157
.157
a. Determinant = ,337
11
Universitas Sumatera Utara
12
Lanjutan Lampiran 5
Anti-image Matrices
x1
Anti-image Covariance
Anti-image Correlation
x2
x3
x4
x5
x6
x1
.582
-.275
-.149
.204
-.020
-.044
x2
-.275
.466
-.113
-.271
-.108
-.042
x3
-.149
-.113
.747
-.109
.026
-.039
x4
.204
-.271
-.109
.714
.021
.077
x5
-.020
-.108
.026
.021
.934
-.084
x6
-.044
-.042
-.039
.077
-.084
.955
x1
.552
a
-.527
-.226
.316
-.027
-.060
x2
-.527
.581
a
-.191
-.470
-.164
-.062
x3
-.226
-.191
.799
a
-.149
.031
-.046
x4
.316
-.470
-.149
.526
a
.025
.094
x5
-.027
-.164
.031
.025
.744
a
-.089
x6
-.060
-.062
-.046
.094
-.089
.728
a
a. Measures of Sampling Adequacy(MSA)
12
Universitas Sumatera Utara
13
Lanjutan lampiran 5
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity
Approx. Chi-Square
df
Sig.
.591
71.964
15
.000
Communalities
Initial
Extraction
x1
1.000
.603
x2
1.000
.770
x3
1.000
.518
x4
1.000
.670
x5
1.000
.566
x6
1.000
.529
Extraction Method: Principal
Component Analysis.
13
Universitas Sumatera Utara
14
Lanjutan Lampiran 5
Total Variance Explained
Initial Eigenvalues
Compon
ent
Total
% of Variance
Extraction Sums of Squared Loadings
Cumulative %
Total
% of Variance
Cumulative %
Rotation Sums of Squared Loadings
Total
% of Variance
Cumulative %
1
2.221
37.011
37.011
2.221
37.011
37.011
2.000
33.338
33.338
2
1.136
18.939
55.950
1.136
18.939
55.950
1.357
22.612
55.950
3
.922
15.367
71.317
4
.835
13.910
85.228
5
.594
9.905
95.133
6
.292
4.867
100.000
Extraction Method: Principal Component Analysis.
14
Universitas Sumatera Utara
15
Lanjutan lampiran 5
15
Universitas Sumatera Utara
15
Lanjutan Lampiran 5
Component Matrix
a
Component Transformation
Matrix
Component
1
2
Compo
nent
1
2
x1
.727
.273
x2
.869
-.120
1
.893
.451
x3
.709
-.125
2
-.451
.893
x4
.480
-.663
Extraction Method: Principal
x5
.366
.363
x6
.264
.678
Component Analysis.
Rotation Method: Varimax with
Kaiser Normalization.
Extraction Method: Principal
Component Analysis.
a. 2 components extracted.
Rotated Component Matrix
a
Component
1
2
x1
.526
.572
x2
.830
.285
x3
.689
.208
x4
.727
-.376
x5
.163
.489
x6
-.070
.724
Extraction Method: Principal
Component Analysis.
Rotation Method: Varimax with
Kaiser Normalization.
a. Rotation converged in 3
iterations.
15
Universitas Sumatera Utara
16
LAMPIRAN 6
Secara manual mencari nilai Cronback Alpha pertama dengan mencari nilai variansi dari masing-masing variabel dengan rumus sebagai
berikut:
=
1
2
3
∑
)2
2− (
=
=
=
82369−
287 2
70
70
88209−
297 2
70
70
99856−
316 2
70
70
= 1159,89
4
= 1242,127
5
= 1406,136
6
=
=
306 2
70
70
63504−
252 2
70
70
1990921−
= 1344,528
= 894,24
1411 2
70
70
= 790,9512
= 1159,89 + 1242,127 + 1406,136 + 1344,528 + 894,24 + 790,9512 = 6837.872
Mencari Nilai Variansi total:
∑
=
95481−
=
28823−
70
1411 2
70
Mencari Nilai Alpha:
= 5,446
=
=
`
−1
6
6−1
= 0,614
1−
1−
�2
�2
6837.872
5,446
= 1,2 1254,576
16
Universitas Sumatera Utara
17
LAMPIRAN 7
Perhitungan Korelasi Produck Momen X2
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
X2
Y
X2Y
X22
Y2
4
3
4
5
5
5
5
5
5
5
3
3
4
4
4
4
4
5
.
.
.
17
18
16
19
20
21
24
24
22
18
19
15
21
21
18
14
22
21
.
.
.
21
1401
68
54
64
95
100
105
120
120
110
90
57
45
84
84
72
56
88
105
.
.
.
84
6014
16
9
16
25
25
25
25
25
25
25
9
9
16
16
16
16
16
25
.
.
.
16
1295
289
324
256
361
400
441
576
576
484
324
361
225
441
441
324
196
484
441
.
.
.
441
28421
4
297
2
2
=
2
=
1
=
2
=
2
=
2
=
2
= 0,697
2
2−(
{
−(
2)
2 }{
2.
)
2− (
)2 }
70 6014 − ( 297 1401 )
70 1295 − 297 2 {70 28421 − 1401 2 }
420980−416097
90650−88209 (1989470−1962801)
4883
(2441)(26669)
4883
√65099029
4883
8068,397
17
Universitas Sumatera Utara
18
Perhitungan Korelasi Produck Momen X3
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
3
X3
Y
X3Y
X32
Y2
5
4
4
5
5
5
5
5
5
4
4
4
5
5
4
3
5
4
.
.
.
16
17
16
19
20
21
24
24
22
19
18
14
20
20
18
15
21
22
.
.
.
21
1382
80
68
64
95
100
105
120
120
110
76
72
56
100
100
72
45
105
88
.
.
.
84
6282
25
16
16
25
25
25
25
25
25
16
16
16
25
25
16
9
25
16
.
.
.
16
1452
256
289
256
361
400
441
576
576
484
361
324
196
400
400
324
225
441
484
.
.
.
441
27728
4
316
3
=
2
3−(
{
−(
3
)2 }{
3.
)
2− (
)2 }
70 6282 − ( 316 1382 )
3
=
3
=
3
=
3
=
3
=
3
= 0,551
70 1452 − 316 2 {70 27728 − 1382 2 }
439740−436712
101640−99856 (1940960−1909924)
3028
(1784)(31036)
3028
√55368224
3028
7440,983
18
Universitas Sumatera Utara
19
Perhitungan Korelasi Produck Momen X4
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
4
4
=
2
4−(
{
X4
Y
X4Y
X42
Y2
5
5
4
5
5
5
5
5
5
5
4
3
4
5
4
4
4
5
.
.
.
4
309
16
16
16
19
20
21
24
24
22
18
18
15
21
20
18
14
22
21
.
.
.
21
1389
80
80
64
95
100
105
120
120
110
90
72
45
84
100
72
56
88
105
.
.
.
84
6153
25
25
16
25
25
25
25
25
25
25
16
9
16
25
16
16
16
25
.
.
.
16
1395
256
256
256
361
400
441
576
576
484
324
324
225
441
400
324
196
484
441
.
.
.
441
28043
−(
4
)2 }{
4.
)
2− (
)2 }
70 6153 − ( 309 1389 )
4
=
4
=
4
=
4
=
4
=
4
= 0,473
70 1395 − 309 2 {70 28043 − 1389 2 }
430710 −429201
97650−95481 (1963010−1929321)
1509
(2169)(33689)
1509
√73071441
1509
8548,183
19
Universitas Sumatera Utara
20
Perhitungan Korelasi Produck Momen X5
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
5
5
=
2
5−(
{
X5
Y
X5Y
X52
Y2
2
4
3
2
3
4
4
5
4
2
3
3
3
3
4
3
4
4
.
.
.
4
252
19
17
17
22
22
22
25
24
23
21
19
15
22
22
18
15
22
22
.
.
.
21
1446
38
68
51
44
66
88
100
120
92
42
57
45
66
66
72
45
88
88
.
.
.
84
5242
4
16
9
4
9
16
16
25
16
4
9
9
9
9
16
9
16
16
.
.
.
16
968
361
289
289
484
484
484
625
576
529
441
361
225
484
484
324
225
484
484
.
.
.
441
30292
−(
5
)2 }{
5.
)
2− (
)2 }
70 5242 − ( 252 1446 )
5
=
5
=
5
=
5
=
5
=
5
= 0,574
70 968 − 252 2 {70 30292 − 1446 2 }
366940−364392
67760−63504 (2120440 −2090916)
2548
(4256)(29624)
2548
√125654144
2548
11209,556
20
Universitas Sumatera Utara
21
Perhitungan Korelasi Produck Momen X6
Nomor
Responden
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
.
.
.
70
Jumlah
6
6
=
2
6−(
{
X6
Y
X6Y
X62
Y2
2
2
2
2
2
2
5
4
4
3
4
2
4
5
1
1
4
4
.
.
.
5
237
19
19
18
22
23
24
24
25
23
20
18
16
21
20
21
17
22
22
.
.
.
20
1461
38
38
36
44
46
48
120
100
92
60
72
32
84
100
21
17
88
88
.
.
.
100
4977
4
4
4
4
4
4
25
16
16
9
16
4
16
25
1
1
16
16
.
.
.
25
891
361
361
324
484
529
576
576
625
529
400
324
256
441
400
441
289
484
484
.
.
.
400
30899
−(
6
)2 }{
6.
)
2− (
)2 }
70 4977 − ( 237 1461 )
6
=
6
=
6
=
6
=
6
=
6
= 0,586
70 891 − 237 2 {70 30899 − 1461 2 }
348390−346257
62370−56169 (2162930−2134521)
2133
(6201)(28409)
2133
√176164209
2133
13272,687
21
Universitas Sumatera Utara