Pengaruh Lokasi, Harga Dan Fasilitas Terhadap Loyalitas Konsumen Doorsmeer Anugrah Jaya Motor
Lampiran 1 KUESIONER PENELITIAN
II. KUESIONER PENELITIAN Cara Pengisian Kuesioner a.
1 b. Setiap pertanyaan hanya mewakili 1(satu) jawaban saja c. Mohon memberi jawaban yang sebenar-benarnya. Setelah melakukan pengisian, mohon Bapak/ Ibu mengembalikan kepada mahasiswa yang bersangkutan.
2 Sangat Tidak Setuju (STS)
3 Tidak Setuju (TS)
4 Kurang Setuju (KS)
5 Setuju (S)
lakukan berdasarkan skala berikut ini: Sangat Setuju (SS)
3 Jenis Pekerjaan …… tahun
Responden yang terhormat, Bersama ini saya memohon kesediaan Bapak/Ibu untuk mengisi kuesioner penelitian dengan judul “Pengaruh Lokasi, Harga Dan Fasilitas Terhadap
Laki-laki b. Perempuan
2 Jenis Kelamin a.
1 Usia …….. tahun
I. IDENTITAS RESPONDEN No. Identitas Keterangan
Bapak/Ibu berikan adalah bantuan yang bernilai bagi peneliti dalam menyelesaikan skripsi ini sebagai salah satu syarat untuk menyelesaikan program S-1 di Fakultas Ekonomi USU. Atas kerjasama Bapak/ Ibu, saya ucapkan terima kasih.
Loyalitas Konsumen Doorsmeer Anugrah Jaya Motor”. Informasi yang
Saya memohon kepada bapak/ibu agar memberi tanda checklist ( √ ) pada salah satu jawaban yang bapak/ibu angap paling sesuai. Penilaian dapat di
Pengaruh Lokasi, Harga Dan Fasilitas Terhadap Loyalitas Konsumen Doorsmeer
Anugrah Jaya Motor
1. Lingkungan (X 1 )
No Pernyataan STS TS KS S SS
1 Usaha doorsmeer memiliki lokasi yang nyaman
2 Usaha doorsmeer memiliki lokasi yang bersih
3 Akses ke usaha Doorsmeer Anugrah Jaya Motor mudah dilalui
4 Akses ke usaha Doorsmeer Anugrah Jaya Motor tidak rawan kemacetan
5 Lokasi usaha Doorsmeer Anugrah Jaya dekat dengan tempat tinggal saya
6 Lokasi usaha Doorsmeer Anugrah Jaya sering saya lalui
2. Harga
No Pernyataan STS TS KS S SS
1 Harga jasa cuci kendaraan bermotor di Doorsmeer Anugrah Jaya Motor terjangkau
2 Harga jasa cuci kendaraan bermotor di Doorsmeer Anugrah Jaya Motor tidak memberatkan konsumen
3 Harga jasa cuci kendaraan bermotor yang ditawarkan
doorsmeer
Anugrah Jaya Motor sesuai dengan kualitas yang diberikan
4 Harga disesuaikan dengan jenis perawatan kendaraan yang dipakai
5 Harga jasa cuci kendaraan bermotor di doorsmeer Anugrah Jaya Motor mampu bersaing dengan jasa cuci kendaraan bermotor lainnya
6 Harga jasa cuci kendaraan bermotor di doorsmeer Anugrah Jaya Motor relatif lebih murah dibandingkan jasa doorsmeer lainnya
3. Fasilitas (X 3 )
No Pernyataan STS TS KS S SS
Doorsmeer
1 Anugrah Jaya Motor memberikan ruang tunggu yang nyaman bagi pengguna jasanya
2 Tersedia TV di ruang tunggu Doorsmeer Anugrah Jaya Motor
Doorsmeer
3 Anugrah Jaya Motor memiliki peralatan yang modern
Doorsmeer
4 Anugrah Jaya Motor memiliki perlengkapan yang canggih
Doorsmeer
5 Anugrah Jaya Motor memiliki layanan antar jemput bagi pengguna jasa cuci motor
6 Doorsmeer Anugrah Jaya Motor memiliki layanan antar bagi pengguna jasa cuci motor
No Pernyataan STS TS KS S SS
1 Saya telah menggunakan jasa Doorsmeer Anugrah Jaya Motor berulang kali
2 Saya selalu menyuci kendaraan bermotor saya di
Doorsmeer
Anugrah Jaya Motor
3 Saya mereferensikan kepada teman dan kerabat untuk menggunakan jasa Doorsmeer Anugrah Jaya Motor
4 Saya mengajak teman saya untuk menyuci kendaraan bermotor pada Doorsmeer Anugrah Jaya Motor
5 Saya selalu mengkomunikasikan hal yang baik tentang jasa Doorsmeer Anugrah Jaya Motor kepada teman dan kerabat
6 Saya menceritakan kesan terbaik kepada teman maupun kerabat mengenai Doorsmeer Anugrah Jaya Motor
7 Saya tetap akan menggunakan jasa Doorsmeer Anugrah Jaya Motor meskipun banyak jasa pencucian motor pesaing lainnya
Doorsmeer
8 Anugrah Jaya Motor tetap menjadi pilhan utama saya untuk menyuci dan merawat kendaraan bermotor saya.
DATA KUESIONER UJI VALIDITAS DAN REALIBILITAS P P P P P P P P P P P P P P P P P N P P P P P P P P P
2
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2 o
1
2
3
4
5
6
7
8
9
4
1
2
3
4
5
6
7
8
9
1
2
3
5
6 P 1 4 3 4 2 2 4 3 4 4 4 2 5 4 4 4 3 4 4 4 4 2 5 3 4 4 4 2 5 3 5 3 2 5 2 5 2 5 2 4 4 5 5 3 5 2 2 5 2 4 3 2 5 2 3 5 4 5 4 4 5 4 5 5 5 4 5 4 5 5 4 5 5 5 5 4 3 4 5 5 5 4 5 5 4 5 3 4 5 5 5 5 3 4 4 5 5 5 5 5 5 3 3 5 5 5 5 5 5 4 2 4 5 3 4 3 4 2 4 3 3 4 4 4 2 4 5 5 4 3 2 4 5 4 5 6 4 2 5 5 4 5 3 4 4 4 4 3 4 4 4 2 4 4 4 5 4 5 4 4 4 4 7 5 2 4 4 3 4 2 5 2 5 3 2 1 5 5 2 5 5 5 4 3 3 4 5 5 5 8 5 4 4 5 4 4 3 5 5 5 4 2 4 5 5 4 5 5 5 3 4 3 4 5 5 5 9 4 4 4 2 4 4 3 5 4 4 4 3 4 4 4 4 4 4 4 3 4 1 4 4 4 4
1
1 2 1 2 3 1 2 3 3 5 3 3 2 1 1 2 1 3 3 1 3 1 4 3 5 3
1
4 4 4 4 5 4 4 4 4 4 5 5 5 4 4 4 4 4 4 3 5 4 4 4 4 4
1
1
4 5 5 3 4 5 5 4 4 4 4 4 5 4 4 5 4 4 4 5 4 4 5 4 4 4
2
1
2 2 2 1 1 2 2 5 2 2 1 2 2 2 2 2 2 5 5 2 1 2 2 5 2 5
3
1
3 3 1 3 1 1 3 3 3 3 1 3 4 3 3 4 3 5 5 1 1 3 4 5 3 5
4
1
3 5 3 1 3 3 5 4 3 3 3 2 5 3 3 5 3 3 3 3 3 2 5 3 3 3
5
1
5 5 4 5 4 4 5 5 5 5 4 4 5 5 5 5 5 5 5 4 4 4 5 5 5 5
6
1
4 4 4 4 5 5 4 4 4 4 5 5 4 4 4 4 4 4 4 3 5 5 4 4 4 4
7
1
5 5 4 4 4 5 5 5 5 5 4 4 5 5 5 5 5 5 5 4 4 4 5 5 5 5
8
1
1 3 5 5 5 5 3 3 3 4 5 3 3 4 1 3 1 3 3 5 5 3 3 3 5 3
9
2
3 3 5 2 5 5 3 3 2 3 5 3 4 3 3 3 3 5 5 5 5 5 3 5 3 5
2
3 3 5 2 2 5 3 5 3 3 2 2 3 3 3 4 3 3 3 5 2 2 3 3 3 3
1
2
5 3 4 3 3 4 3 5 1 5 3 3 4 5 5 3 5 4 4 3 3 5 4 4 5 4
2
2
5 1 4 5 4 4 1 5 5 5 4 3 1 5 5 1 5 5 5 4 4 3 1 5 5 5
3 2 4 3 5 3 5 5 3 4 4 4 5 3 3 4 4 3 4 4 4 5 5 5 3 4 4 4
4
2
2 3 4 4 4 4 3 2 2 5 4 1 4 2 2 3 2 5 5 4 4 5 4 5 2 5
5
2
3 2 2 2 2 2 1 3 3 3 2 1 2 3 3 2 3 3 3 2 2 1 2 3 3 3
6
2
4 5 5 4 4 5 5 4 4 4 4 4 5 4 4 5 4 4 4 5 4 4 5 4 4 4
7
2
3 3 2 1 3 2 3 3 3 3 3 1 4 3 3 3 3 3 3 2 3 1 4 3 3 3
8
2
4 5 4 4 4 4 5 4 1 4 4 4 5 5 4 5 4 3 3 3 4 4 5 3 4 3
9
3
2 1 3 3 2 3 2 2 3 3 2 3 1 2 2 1 2 3 3 3 2 5 1 3 4 3
DATA KUESIONER PENELITIAN P P P P P P P P P P P P P P P P P N P P P P P P P P P
2
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2 o
1
2
3
4
5
6
7
8
9
4
1
2
3
4
5
6
7
8
9
1
2
3
5
6 P 1 5 4 4 2 2 3 3 4 4 3 4 2 5 4 4 3 5 4 5 3 4 3 4 5 3 4 2 4 2 2 3 3 2 3 5 5 3 5 2 4 5 5 3 1 5 4 3 5 3 5 4 3 5 3 5 5 3 4 4 4 4 5 5 4 5 4 5 5 4 4 5 5 5 4 5 4 5 5 4 5 4 4 5 5 5 5 5 5 3 4 5 3 3 4 3 5 5 3 4 4 5 4 5 4 4 5 4 5 3 2 2 5 5 3 2 4 4 2 4 3 3 4 4 4 3 4 3 4 4 4 4 3 4 4 6 3 4 4 5 5 3 2 5 4 2 5 4 3 5 1 4 3 4 3 4 5 4 5 3 4 5 7 2 2 2 4 4 2 2 4 5 2 4 3 2 4 5 4 5 5 2 4 4 4 4 2 4 4 8 2 5 5 5 5 3 4 3 5 4 3 4 2 4 4 4 3 5 2 4 4 4 4 2 4 4 9 3 4 4 3 2 3 4 3 4 4 3 4 3 5 3 4 4 5 3 4 4 4 4 3 4 4
1
5 3 3 3 2 2 2 1 1 2 1 3 3 1 3 4 5 1 3 4 1 4 1 3 4 1
1
5 4 4 4 4 4 4 3 4 4 3 5 5 3 4 4 4 4 5 4 4 4 4 5 4 4
1
1
4 4 4 3 3 5 5 3 3 5 5 4 4 3 4 5 5 3 4 5 5 5 5 4 5 5
2
1
4 2 2 1 1 2 4 2 2 2 2 1 2 2 5 2 4 2 2 2 2 2 2 2 2 2
3
1
3 3 4 3 3 3 4 1 3 4 1 1 3 3 4 4 3 3 3 4 1 4 1 3 4 1
4
1
4 3 3 1 1 5 5 3 3 5 3 3 2 3 4 5 1 3 2 5 3 5 3 2 5 3
5
1
4 5 5 5 5 5 5 4 5 5 4 4 4 4 5 5 5 5 4 5 4 5 4 4 5 4
6
1
3 4 4 2 2 4 4 3 4 4 3 4 3 3 2 4 3 4 3 4 4 4 4 3 4 4
2
9
4 1 1 4 4 5 5 3 4 5 3 4 4 3 3 5 4 4 4 5 4 5 4 4 5 4
3
3 3 3 3 3 2 1 3 2 1 3 2 3 3 3 1 4 2 3 1 3 1 3 3 1 3
3
1
4 2 2 4 4 2 2 4 5 2 4 3 2 4 5 2 4 5 2 2 4 2 4 2 2 4
3
2
2 5 5 5 5 3 4 3 5 4 3 4 2 3 3 4 5 5 2 4 4 4 4 2 4 4
3
3
3
8
4
5 3 3 2 2 2 2 1 1 2 1 3 3 1 4 2 3 1 3 2 1 2 1 3 2 1
3
5
5 4 4 4 4 4 4 4 4 4 4 5 5 4 3 4 3 4 5 4 4 4 4 5 4 4
3
6
4 4 4 3 3 5 5 5 4 5 5 4 4 5 5 5 5 4 4 5 5 5 5 4 5 5
3
7
4 2 2 1 1 4 2 2 2 2 2 1 2 2 4 2 3 2 2 2 2 2 2 2 2 2
3
8
5 3 5 3 3 4 4 1 3 4 1 1 5 1 4 4 4 3 5 4 1 4 1 5 4 1
1 3 3 1 1 3 3 2 3 3 2 3 1 2 4 4 5 3 1 4 2 4 2 1 4 2
2
7
2
5 4 4 4 4 4 4 3 4 4 3 5 5 3 4 4 4 4 5 4 4 4 4 5 4 4
1
8
4 5 4 4 4 5 5 4 5 5 4 4 4 4 5 5 5 5 4 5 4 5 4 4 5 4
1
9
3 3 3 5 5 3 3 5 1 3 5 5 3 5 4 3 5 1 3 3 5 3 5 3 3 5
2
5 2 2 3 2 3 3 5 3 3 5 5 3 5 2 3 3 3 3 3 5 3 5 3 3 5
2
1
2 3 2 3 2 3 4 5 3 4 5 2 2 5 4 3 3 3 2 3 5 3 5 2 3 5
2
5 1 1 3 3 3 3 3 5 3 3 3 3 3 1 4 4 5 3 4 4 4 4 3 4 4
4 4 4 4 4 5 5 5 4 5 5 4 4 5 4 5 4 4 4 5 5 5 5 4 5 5
2
3
3 5 5 5 5 1 1 4 5 1 4 4 3 4 5 1 5 5 3 1 4 1 4 3 1 4
2
4
3 4 4 3 3 3 3 5 4 3 5 5 3 5 4 3 3 4 3 3 5 3 5 3 3 5
2
5
1 2 2 4 4 3 3 4 2 3 4 4 2 4 5 4 4 3 1 4 4 4 4 1 4 4
2
6
1 3 3 2 2 1 2 2 3 2 2 2 1 2 4 2 5 3 1 2 2 2 2 1 2 2
2
7
3 2 3 3 1 1 5 5 3 3 5 3 3 2 3 4 5 4 3 2 5 3 5 3 2 5 3
9
6
5
2
5 3 3 3 3 3 4 1 3 4 1 1 5 1 3 2 3 3 5 2 2 4 1 5 4 1
5
3
2 3 3 1 1 5 5 3 3 5 3 3 2 3 3 5 1 3 2 5 3 5 3 2 5 3
5
4
5 2 2 2 2 4 5 4 5 5 4 4 4 4 5 5 5 5 4 5 4 5 4 4 5 4
5
5
4 3 3 2 2 4 4 4 4 4 4 5 5 4 4 2 4 4 5 2 3 4 3 5 4 3
5
5 1 1 3 3 4 5 4 5 5 4 4 4 4 5 5 2 5 4 5 4 5 4 4 5 4
1
5
7
3 5 5 5 5 1 3 5 1 3 5 5 5 5 3 3 5 1 5 3 5 3 5 5 3 5
5
8
3 4 4 3 3 4 4 4 3 3 5 5 5 4 5 3 3 3 5 3 5 3 5 5 3 5
5
9
1 2 2 4 4 4 5 4 5 5 4 4 4 4 5 5 5 5 4 5 3 5 3 4 5 3
6
4 3 3 2 2 1 3 3 4 4 4 5 5 3 4 4 4 4 5 4 3 4 3 5 4 3
6
1
4 2 2 1 1 4 2 2 2 2 2 1 2 2 2 5 4 2 2 5 2 5 2 2 5 2
5
4
4
5 2 3 4 2 4 5 3 5 5 3 4 4 3 4 5 4 5 4 5 4 5 4 4 5 4
4
1
2 3 3 4 2 4 4 4 4 4 4 5 5 4 4 4 4 4 5 4 3 4 3 5 4 3
4
2
5 1 1 3 3 3 5 3 5 5 3 4 4 3 5 5 5 5 4 5 4 5 4 4 5 4
4
3
3 5 5 5 5 1 4 5 1 4 5 5 5 5 3 3 5 1 5 3 5 3 5 5 3 5
4
4
3 4 4 3 3 4 3 5 3 3 5 5 5 5 2 3 4 3 5 3 5 3 5 5 3 5
5
4 4 4 3 3 5 5 5 4 5 5 4 4 5 4 5 5 4 4 5 5 5 5 4 5 5
1 2 2 4 4 4 3 5 3 3 5 2 2 5 3 2 3 3 2 2 5 4 5 2 4 5
4
6
1 3 3 2 2 1 4 4 5 4 4 3 5 4 1 3 4 5 5 3 4 3 4 5 3 4
4
7
4 4 4 4 4 5 1 4 5 1 4 4 5 4 5 1 5 5 5 1 4 1 4 5 1 4
4
8
5 3 3 2 2 2 2 1 1 2 1 3 5 1 3 2 4 1 5 2 2 4 1 5 4 1
4
9
5 4 4 4 4 4 4 4 4 4 4 5 5 4 4 2 4 4 5 2 3 4 3 5 4 3
5
4 4 4 4 4 5 5 4 5 5 4 4 4 4 5 5 5 5 4 5 4 5 4 4 5 4
6
8
7
4
5 1 2 4 3 4 5 4 5 5 4 4 4 4 5 5 2 5 4 5 4 5 4 4 5 3
7
5
3 5 5 5 5 1 3 5 1 3 5 5 3 5 3 3 5 1 3 3 2 3 5 3 3 5
7
6
5 4 4 3 3 3 4 5 3 4 5 5 3 5 5 3 3 3 3 3 3 3 5 5 3 5
7
7
1 2 2 4 4 4 5 4 4 4 4 5 5 4 4 4 4 4 5 4 3 4 3 5 4 3
7
1 3 3 2 2 1 5 4 5 5 4 4 4 4 5 5 2 5 4 5 3 5 3 4 5 3
3
7
9
4 4 4 4 4 5 3 5 1 4 5 5 3 5 3 3 5 1 3 3 5 3 5 3 3 5
8
5 2 2 2 2 3 3 5 3 3 5 5 3 5 2 3 3 3 3 3 3 3 5 3 3 5
8
1
2 3 3 2 2 4 5 5 3 5 5 2 2 5 3 3 3 3 2 3 5 3 5 2 3 5
8
2
5 1 1 3 3 3 3 4 5 3 4 3 5 4 5 3 3 5 5 3 4 3 4 5 3 3
8
3
5 3 3 3 2 2 2 1 1 2 1 3 3 1 3 4 5 1 3 4 1 4 1 5 4 1
4 3 3 2 2 4 4 4 4 4 4 5 3 4 4 4 4 4 3 4 3 4 3 5 4 3
7
2
6
3 3 3 5 5 4 3 5 1 3 5 5 3 5 3 3 5 1 3 3 5 3 5 3 3 5
6
3
5 2 2 2 2 4 3 5 3 3 5 5 3 5 2 3 4 3 3 3 5 3 5 3 3 5
6
4
4 3 3 2 2 4 5 4 3 3 5 2 2 4 3 3 4 3 2 3 5 3 5 2 3 5
6
5
5 1 1 3 3 4 3 4 5 3 4 3 5 4 1 3 3 5 5 3 4 3 4 5 3 4
6
6
5 3 3 2 2 2 2 1 1 2 1 3 5 1 3 2 4 1 5 2 2 2 1 5 2 1
7
5 2 2 2 2 4 5 4 5 5 4 4 4 4 5 5 5 5 4 5 3 5 3 4 5 3
5 4 5 5 4 4 4 4 4 4 4 5 5 4 4 4 4 4 5 4 3 4 3 5 4 3
6
8
4 4 3 3 3 5 3 4 4 5 5 4 4 4 4 5 2 4 4 5 5 5 5 4 5 5
6
9
4 2 2 1 1 2 2 2 2 2 2 1 2 2 5 5 3 2 2 5 2 5 2 2 5 2
7
5 3 3 3 3 3 4 1 3 4 1 1 5 1 3 3 3 3 5 3 2 3 1 5 3 1
7
1
4 3 3 1 1 5 5 3 3 5 3 3 2 3 3 5 1 3 2 5 3 5 3 2 5 3
7
2
8 5 4 4 4 4 4 4 5 4 4 4 5 3 5 2 4 4 4 3 4 4 4 4 5 4 3
4
8
4 4 4 3 3 5 5 5 4 5 5 4 4 5 3 5 4 4 4 5 5 5 5 4 5 5
5
8
2 3 5 1 1 5 5 3 3 5 3 3 2 3 5 5 3 3 2 5 3 5 3 2 5 3
6
8
4 5 5 5 5 5 5 4 5 5 4 4 4 4 5 5 5 5 4 5 4 5 4 4 5 3
7
8
5 1 3 3 3 3 3 4 1 3 5 5 3 4 5 4 2 1 3 4 1 4 1 3 4 1
8
8
3 5 3 1 1 5 5 5 3 3 5 5 2 5 3 4 5 3 2 4 4 4 4 5 4 3
9
9
5 4 2 2 2 4 3 5 3 3 5 2 4 5 5 5 3 3 4 5 5 5 5 4 5 5
9
1 2 3 2 2 4 5 4 5 3 4 3 2 4 4 2 4 5 2 2 2 2 2 2 2 2
1
9
1 3 4 3 3 3 2 1 1 2 1 3 1 1 5 4 2 1 1 4 1 4 1 3 4 1
2
9
4 4 2 4 4 4 5 4 5 5 4 4 3 4 3 3 5 5 3 3 5 3 5 3 3 5
3
9
5 2 3 2 2 1 3 5 1 3 5 5 2 5 2 3 4 1 2 3 5 3 5 2 3 5
4
9
5 3 4 4 4 5 3 5 3 4 5 5 5 5 3 3 3 3 5 3 4 3 4 5 3 3
5
9
2 3 1 3 3 3 4 4 4 4 4 5 2 4 1 4 4 4 2 4 1 4 1 5 4 1
6
9
5 2 3 3 2 2 5 3 5 5 4 4 5 3 5 4 5 5 5 4 4 4 4 5 4 3
7
9
4 3 4 4 4 4 3 5 1 3 5 5 4 5 3 5 4 1 4 5 5 5 5 4 5 5
8
9
5 1 4 3 3 5 3 5 3 3 5 5 5 5 4 3 4 3 5 3 4 3 4 5 3 4
9
Frequencies
V V
V V
V V
V V
V V
V V
V V
V V
V V
V V
V V
V V
V V A A A A A A A A A A A A A A A A A A A A A A A A A A R R R R R R R R R R R R R R R R R R R R R R R R R R
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
01
01
01
01
01
01
01
01
01
01
02
02
02
02
02
02
02
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6 NV 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99 a li d M 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 is si n g
VAR00001
Cumulative Frequency Percent Valid Percent Percent
Valid 1.00
10
10.1
10.1
10.1
2.00
10
10.1
10.1
20.2
3.00
16
16.2
16.2
36.4
4.00
28
28.3
28.3
64.6
5.00
35
35.4 35.4 100.0 Total 99 100.0 100.0
VAR00002
12
11.1
11
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00004
12.1 12.1 100.0 Total 99 100.0 100.0
5.00
11.1
87.9
27.3
27.3
27
4.00
60.6
32.3
11.1
2.00
32
4.00
14
5.00
85.9
24.2
24.2
24
61.6
20
30.3
30.3
30
3.00
31.3
20.2
20.2
32.3
3.00
Frequency Percent Valid Percent Cumulative
21.2
62.6
32.3
32.3
32
3.00
30.3
21.2
25
21
2.00
9.1
9.1
9.1
9
Percent Valid 1.00
4.00
25.3
28.3
7.1
21.2
21.2
21
2.00
7.1
7.1
7
25.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00003
12.1 12.1 100.0 Total 99 100.0 100.0
12
5.00
87.9
14.1 14.1 100.0 Total 99 100.0 100.0
VAR00005
22
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00007
22.2 22.2 100.0 Total 99 100.0 100.0
5.00
3.0
77.8
33.3
33.3
33
4.00
44.4
23.2
3.0
2.00
23
4.00
31
5.00
68.7
25.3
25.3
25
43.4
14
26.3
26.3
26
3.00
17.2
14.1
14.1
23.2
3.00
Frequency Percent Valid Percent Cumulative
28.3
64.6
25.3
25.3
25
3.00
39.4
28.3
22
28
2.00
11.1
11.1
11.1
11
Percent Valid 1.00
4.00
22.2
21.2
9.1
12.1
12.1
12
2.00
9.1
9.1
9
22.2
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00006
13.1 13.1 100.0 Total 99 100.0 100.0
13
5.00
86.9
31.3 31.3 100.0 Total 99 100.0 100.0
VAR00008
27
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00010
27.3 27.3 100.0 Total 99 100.0 100.0
5.00
3.0
72.7
25.3
25.3
25
4.00
47.5
26.3
3.0
2.00
26
4.00
28
5.00
71.7
27.3
27.3
27
44.4
15
26.3
26.3
26
3.00
18.2
15.2
15.2
26.3
3.00
Frequency Percent Valid Percent Cumulative
6.1
36.4
20.2
20.2
20
3.00
16.2
6.1
34
6
2.00
10.1
10.1
10.1
10
Percent Valid 1.00
4.00
34.3
21.2
15.2
6.1
6.1
6
2.00
15.2
15.2
15
34.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00009
29.3 29.3 100.0 Total 99 100.0 100.0
29
5.00
70.7
28.3 28.3 100.0 Total 99 100.0 100.0
VAR00011
31
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00013
31.3 31.3 100.0 Total 99 100.0 100.0
5.00
3.0
68.7
30.3
30.3
30
4.00
38.4
21.2
3.0
2.00
21
4.00
27
5.00
72.7
23.2
23.2
23
49.5
22
24.2
24.2
24
3.00
25.3
22.2
22.2
21.2
3.00
Frequency Percent Valid Percent Cumulative
6.1
33.3
17.2
17.2
17
3.00
16.2
6.1
33
6
2.00
10.1
10.1
10.1
10
Percent Valid 1.00
4.00
33.3
17.2
8.1
9.1
9.1
9
2.00
8.1
8.1
8
33.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00012
33.3 33.3 100.0 Total 99 100.0 100.0
33
5.00
66.7
27.3 27.3 100.0 Total 99 100.0 100.0
VAR00014
29
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00016
29.3 29.3 100.0 Total 99 100.0 100.0
5.00
3.0
70.7
31.3
31.3
31
4.00
39.4
26.3
3.0
2.00
26
4.00
29
5.00
70.7
29.3
29.3
29
41.4
12
26.3
26.3
26
3.00
15.2
12.1
12.1
26.3
3.00
Frequency Percent Valid Percent Cumulative
6.1
34.3
19.2
19.2
19
3.00
15.2
6.1
35
6
2.00
9.1
9.1
9.1
9
Percent Valid 1.00
4.00
35.4
13.1
5.1
8.1
8.1
8
2.00
5.1
5.1
5
35.4
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00015
30.3 30.3 100.0 Total 99 100.0 100.0
30
5.00
69.7
29.3 29.3 100.0 Total 99 100.0 100.0
VAR00017
28
4.0
4
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00019
28.3 28.3 100.0 Total 99 100.0 100.0
5.00
4.0
71.7
24.2
24.2
24
4.00
47.5
27.3
4.0
2.00
27
4.00
27
5.00
72.7
23.2
23.2
23
49.5
21
24.2
24.2
24
3.00
25.3
21.2
21.2
27.3
3.00
Frequency Percent Valid Percent Cumulative
6.1
35.4
25.3
25.3
25
3.00
10.1
6.1
34
6
2.00
4.0
4.0
4.0
4
Percent Valid 1.00
4.00
34.3
20.2
15.2
5.1
5.1
5
2.00
15.2
15.2
15
34.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00018
30.3 30.3 100.0 Total 99 100.0 100.0
30
5.00
69.7
27.3 27.3 100.0 Total 99 100.0 100.0
VAR00020
27
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00022
27.3 27.3 100.0 Total 99 100.0 100.0
5.00
3.0
72.7
34.3
34.3
34
4.00
38.4
18.2
3.0
2.00
18
4.00
29
5.00
70.7
34.3
34.3
34
36.4
7
26.3
26.3
26
3.00
10.1
7.1
7.1
18.2
3.00
Frequency Percent Valid Percent Cumulative
12.1
41.4
26.3
26.3
26
3.00
15.2
12.1
29
12
2.00
3.0
3.0
3.0
3
Percent Valid 1.00
4.00
29.3
20.2
8.1
12.1
12.1
12
2.00
8.1
8.1
8
29.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00021
29.3 29.3 100.0 Total 99 100.0 100.0
29
5.00
70.7
29.3 29.3 100.0 Total 99 100.0 100.0
VAR00023
33
3.0
3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00025
33.3 33.3 100.0 Total 99 100.0 100.0
5.00
3.0
66.7
23.2
23.2
23
4.00
43.4
21.2
3.0
2.00
21
4.00
29
5.00
70.7
34.3
34.3
34
36.4
7
26.3
26.3
26
3.00
10.1
7.1
7.1
21.2
3.00
Frequency Percent Valid Percent Cumulative
7.1
35.4
16.2
16.2
16
3.00
19.2
7.1
34
7
2.00
12.1
12.1
12.1
12
Percent Valid 1.00
4.00
34.3
22.2
3.0
19.2
19.2
19
2.00
3.0
3.0
3
34.3
Percent Valid 1.00
Frequency Percent Valid Percent Cumulative
VAR00024
30.3 30.3 100.0 Total 99 100.0 100.0
30
5.00
69.7
29.3 29.3 100.0 Total 99 100.0 100.0
VAR00026
23.2
30.3 30.3 100.0 Total 99 100.0 100.0
30
5.00
69.7
27.3
27.3
27
4.00
42.4
23.2
23
Frequency Percent Valid Percent Cumulative
3.00
19.2
7.1
7.1
7
2.00
12.1
12.1
12.1
12
Percent Valid 1.00
Uji Normalitas
One-Sample Kolmogorov-Smirnov Test
Unstandardize d Residual N
99
a,,b
Normal Parameters Mean .0000000 Std. Deviation 3.27535453
Most Extreme Absolute .065 Differences
Positive .063 Negative -.065
Kolmogorov-Smirnov Z .647 Asymp. Sig. (2-tailed) .796 a. Test distribution is Normal.
b. Calculated from data.
Pengujian Heteroskedastisitas Pengujian Multikolinieritas a Coefficients
Unstandardized Standardized Collinearity Coefficients Coefficients Statistics
Model B Std. Error Beta t Sig. Tolerance VIF 1 (Constant) 1.897 2.217 .856 .394 lokasi .249 .088 .183 2.812 .006 .803 1.246 harga .528 .101 .465 5.230 .000 .430 2.323 fasilitas .501 .149 .310 3.371 .001 .401 2.491
a. Dependent Variable: loyalitaskonsumen
Pengujian Hipotesis Model Summary
Adjusted R Std. Error of Model R R Square Square the Estimate
a
1 .823 .677 .666 3.32667
a. Predictors: (Constant), fasilitas, lokasi, harga
b
ANOVASum of Model Squares df Mean Square F Sig.
a
1 Regression 2200.318 3 733.439 66.274 .000 Residual 1051.339 95 11.067 Total 3251.657
98
a. Predictors: (Constant), fasilitas, lokasi, harga
b. Dependent Variable: loyalitaskonsumen
a Coefficients
Unstandardized Standardized Coefficients Coefficients Model B Std. Error Beta t Sig.
1 (Constant) 1.897 2.217 .856 .394 lokasi .249 .088 .183 2.812 .006 harga .528 .101 .465 5.230 .000 fasilitas .501 .149 .310 3.371 .001 a. Dependent Variable: loyalitaskonsumen