S MBS 1205396 Bibliography
119
DAFTAR PUSTAKA
Artikel Jurnal:
Akbar, E., dan Topçu, B. (2011). An Examination of The Factors Influencing
Consumers’ Attitudes Toward Social Media Marketing, 10(1), 35–67.
Armayanti, N. (2011). Gambaran Kepercayaan Konsumen Terhadap Pembelian
Melalui Media Internet. Skripsi. Medan: Fakultas Psikologi Universitas
Sumatera Utara (Online).
Chang, Y. S., & Fang, S. (2013) Antecedents and Distinctions Between Online
Trust and Distrust: Predicting High and Low-Risk Internet Behaviors, 14, 2.
Chen, J. V, Yen, D. C., Kuo, W., Paolo, E., & Capistrano, S. (2016). No Title. The
Antecedents of Purchase and Re-Purchase Intentions of Online Auction
Consumers. Computers in Human Behavior, 54, 186–196. Retrieved from
http://doi.org/10.1016/j.chb.2015.07.048
Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding
Customers’ Repeat Purchase Intentions in B2C E-Commerce: The Roles of
Utilitarian Value, Hedonic Value and Perceived Risk, 24.
Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods. (Eighth
Edi), 163.
Fang, Y.-H., Chiu., C.-M., & Wang., E. T. G. (2011). Understanding customers’
satisfaction and repurchase intentions. Internet Research, 21(4), 479–503.
Han, B., dan Windsor, J. (2011). User’s Willingness to Pay on Social Network
Sites, 51, 31–40.
Hawkins. Del, Mothersbaugh, D. L., & J.Best., R. (2007). 2007. Consumer
behaviour: Building Marketing Strategy. Boston: McGraw-Hill/Irwin.
Hellier, P. K., M, G. G., A, C. R., & R. J. A. (2003). Customer Repurchase
Intention: A General Structural Equation Model, (Europan Journal of
Marketing), 1762–1800.
Hsiao, Kuo-Lun., Lin, J.C., Xiang-Ying W., His-Peng Lu., H. Y. (2010).
Antecedents and Consequences of Trust in Online Product
Recommendations, 33, 935–953.
Hsu, M.-H., Chang, C.-M., Chu, K.-K., & Lee, Y.-J. (2014). Determinants of
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
120
Repurchase Intention in Online Group-Buying: The Perspectives of Delone
& Mclean IS Success Model And Trust. Computers in Human Behavior,
36(1), 234–245.
Ibrahim, K.S., and mohamood. (2013). Antecedent Stirring Purchase Intention of
Smartphone among Adolescents in Perlis, 3 (12), 84–97.
James, J., M, C. Z., & Voorhess. (2006). The impact of brand trust and
satisfaction on retailer repurchase intentions. Journal of Services Marketing,
20(6), 381–390.
Kardes, F., Cronley, M., & Cline, T. (2014). Consumer Behaviour (2nd Edition).
South-Western College.
Kaveh, M., Mosavi, S. A., & Ghaedii, M. (2012). The application of European
customer satisfaction index (ECSI) model in determining the antecedents of
satisfaction, trust and repurchase intention in five-star hotels in Shiraz, Iran;
African. Journal of Business Management, 6(1), 6103–6113.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2003). Antecedents of Consumer Trust in
B-to-C Electronic Commerce, Preceeding of Ninth Americas Conference on
Information System, 157–167.
Kim, H. S. (2008). Culture and the Cognitive and Neuroendocrine Responses to
Speech, 94, 32–47.
Lam, A. Y. C., Lau, M. M., & Cheung, R. (2016). Modelling the Relationship
among Green Perceived Value , Green Trust , Satisfaction , and Repurchase
Intention of Green Products, 12(1), 47–60.
Lee Hao Suan Samuel, K. K. W. dan H. J. L. (2014). Influence of Online
Shopping Enjoyment and Trust towards Purchase Intention in Social
Commerce Sites. Handbook on the Emerging Trends in Scientific Research
Malaysia.
Malhotra, N. K. (2010). Marketing Research : An Applied Orientation (Sixth Edit)
(p. 100). Pearson Education.
Mayer, R. C., Davis, J. H., dan Schoorman, F. D. (1995). An Integrative Model of
Organizational Trust, 20, 709–734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and
Validating Trust Measures for E-Commerce: An Integrative Typology, 13(3),
334–359.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
121
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of
relationship marketing. Journal of Marketing. Journal of Marketing, 58, 20–
38.
Mowen, J. C., & Minor, M. (2001). Consumer Behavior (6ed ed.) (p. 6). New
Jersey: Prentice-Hall, Inc.
Ndubisi, N. O. dan C. T. M. (2005). Customer Behavioral Responses to Sales
Promotions: The Role of Fear of Losing Face.
Oliver, R. L. (2010). Satisfaction: A Behavioral Perspective on the Consumer
(2nd Editio), 435.
Oliver, R. L. (2010). Satisfaction: a Behavioral perspective on the consumer (2nd
Editio). M. E. Sharpe.
Pappas, I. O., Pateli, A. G., Giannakos, M. N., & Chrissikopoulos, V. (2014).
Moderating effects of online shopping experience on customer satisfaction
and repurchase intentions. International Journal of Retail & Distribution
Management, 42(3), 187–204. https://doi.org/10.1108/IJRDM-03-2012-0034
Rangkuti, F. (2005). Marketing Made Easy.
Rosseau et al. (1998). Not So Different After All: A Cross-Discipline View of
Trust, 23 (3), 393–404.
Schiffman, L. G., & Kanuk, L. L. (2012). Consumer Behaviour. Pearson
Education.
Sokol, D. (2003). The Rule of Reason and the Goals of Antitrust.
Susanti, V., & Hadi, C. (2013). Kepercayaan Konsumen dalam Melakukan
Pembelian Gadget secara Online. Jurnal Psikologi Industri Dan Organisasi,
2(1).
T. S. Teo and J. Liu. (2007)."Consumer Trust in E-Commerce in the United
States, Singapore, and China, 35, 22–38.
Taleghani, M., Branch, R., Gilaninia, S., Branch, R., Mousavian, S. J., & Branch,
R. (2011). The Role of Relationship Marketing in Customer Orientation
Process in the Banking Industry with focus on Loyalty Department of
Industrial Management, 2(19), 155–166.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
122
Usmara, A. & Nugroho, E. P. (2000).Pengujian Hubungan Kualitas Jasa,
Kepuasan Nasabah, Dan Intensi Pembelian Ulang, 13, 215–228.
Wang., E. T. G. (2004). An Integrated Franework of Customer Value and
Customer Relationship Management Performance: A Customer-Based
Perspective from China.
Yi, Y., & La, S. (2004). What influences the relationship between customer
satisfaction and repurchase intention? Investigating the effects of adjusted
expectations and customer loyalty. Psychology and Marketing, 21(5), 351–
373.
Zikmund, William G., Raymond McLeod Jr., and F. W. G. (2003). Customer
Relationship Management : Intergrating Marketing Strategy and Information
Techonology.
Sumber Buku:
Aaker, D. (2008). Memanfaatkan Niai dari suatu Merek. Jakarta: Mitra Utama.
Djaslim Saladin. (2003). Intisari Pemasaran dan Unsur-unsur Pemasaran.
Bandung: Linda Karya.
Ferdinand, A. (2002). Structural Equation Modelling dalam Penelitian
Manajemen. UNDIP.
Griffin, J. (2005). Costumer Royalty. Jakarta: Erlangga.
Harun Al-rasyid. (1994). Teknik Penarikan Sampel dan Penyusunan Skala.
Bandung: Universitas Padjajaran.
Hermawan, A. (2009). Penelitian Bisnis. Jakarta: PT. Grasindo.
Howard, S, Friedman dan Miriam W, S. (2008). Kepribadian (Teori Klasik Dan
Riset Modern). Jakarta: Erlangga.
Kotler, P., & Armstrong, G. (2014). Principles of Marketing (14th ed.). Harlow:
Pearson Education.
Kotler, P., & Keller, K. L. (2016). Marketing Management. (S. Wall, Ed.) (Global
Edi). England: Pearson Education Limited.
Kusnendi. (2008). Model-model persamaan structural. Bandung: Alfabeta.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
123
Sanusi, A. (2012). Metode Penelitian Bisnis. Jakarta: Salemba Empat.
Silalahi, U. (2012). Metode Penelitian Sosial. Bandung: Refika Aditama.
Solomon, M. R. (2013). Consumer Behavior : Buying, Having, and Being (10th
ed.). New Jersey: Person Education Limited, England.
Sugiyono. (2013). Statistika Untuk Penelitian. Bandung: Alfabeta.
Suharsimi Arikunto. (2010). Prosedur Penelitian Suatu Pendekatan Praktik.
Yogyakarta: Bina Aksara.
Sunarwan, U. (2004). Perilaku Konsumen: Teori dan Penerapannya dalam
Pemasaran. Bogor: Ghalia Indonesia.
Sutisna. (2001). Perilaku Pelanggan dan Komunikasi Pemasaran. Bandung: PT.
Remaja Rosdakarya.
Uma Sekaran. (2013). Research Methods for Business: A Skill-Building
Approach. United Kingdom: Jhon Wiley & Sons Ltd.
Umar, H. (2008). Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta: PT.
Rajadrafindo Persada.
Unjaya, D., & Santoso, L. (2013). 2013. Analisis Pengaruh Satisfaction, Trust
dan Commitment terhadap Repurchase Intention Pelanggan Tetap Hotel
Raden Wijaya Mojokerto. Universitas Kristen Petra.
Website
viva.co.id diakses pada tanggal 31 Februari 2015 pukul 14.40
Kemenkominfo, 2013 (diakses 31 Februari 2015 pukul 14.40
mm.feb.ugm.id diakses tanggal 29 Maret 2015 pukul 21:24
http://bandung.bisnis.com diakses tanggal 29 Maret 2015 pukul 22:08
http://www.bataviase.co.id/node/686690 diakses 31 Februari 2015 pukul
14.40
http://topbrand-award/com/diakses 20 Januari 2016 pukul 10.00
Fitrahtul Mutia , 2014
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Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
124
www.the-marketers.com/ diakses tanggal 5 Maret 2016 pukul 08.15
Fitrahtul Mutia , 2014
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Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
DAFTAR PUSTAKA
Artikel Jurnal:
Akbar, E., dan Topçu, B. (2011). An Examination of The Factors Influencing
Consumers’ Attitudes Toward Social Media Marketing, 10(1), 35–67.
Armayanti, N. (2011). Gambaran Kepercayaan Konsumen Terhadap Pembelian
Melalui Media Internet. Skripsi. Medan: Fakultas Psikologi Universitas
Sumatera Utara (Online).
Chang, Y. S., & Fang, S. (2013) Antecedents and Distinctions Between Online
Trust and Distrust: Predicting High and Low-Risk Internet Behaviors, 14, 2.
Chen, J. V, Yen, D. C., Kuo, W., Paolo, E., & Capistrano, S. (2016). No Title. The
Antecedents of Purchase and Re-Purchase Intentions of Online Auction
Consumers. Computers in Human Behavior, 54, 186–196. Retrieved from
http://doi.org/10.1016/j.chb.2015.07.048
Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding
Customers’ Repeat Purchase Intentions in B2C E-Commerce: The Roles of
Utilitarian Value, Hedonic Value and Perceived Risk, 24.
Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods. (Eighth
Edi), 163.
Fang, Y.-H., Chiu., C.-M., & Wang., E. T. G. (2011). Understanding customers’
satisfaction and repurchase intentions. Internet Research, 21(4), 479–503.
Han, B., dan Windsor, J. (2011). User’s Willingness to Pay on Social Network
Sites, 51, 31–40.
Hawkins. Del, Mothersbaugh, D. L., & J.Best., R. (2007). 2007. Consumer
behaviour: Building Marketing Strategy. Boston: McGraw-Hill/Irwin.
Hellier, P. K., M, G. G., A, C. R., & R. J. A. (2003). Customer Repurchase
Intention: A General Structural Equation Model, (Europan Journal of
Marketing), 1762–1800.
Hsiao, Kuo-Lun., Lin, J.C., Xiang-Ying W., His-Peng Lu., H. Y. (2010).
Antecedents and Consequences of Trust in Online Product
Recommendations, 33, 935–953.
Hsu, M.-H., Chang, C.-M., Chu, K.-K., & Lee, Y.-J. (2014). Determinants of
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
120
Repurchase Intention in Online Group-Buying: The Perspectives of Delone
& Mclean IS Success Model And Trust. Computers in Human Behavior,
36(1), 234–245.
Ibrahim, K.S., and mohamood. (2013). Antecedent Stirring Purchase Intention of
Smartphone among Adolescents in Perlis, 3 (12), 84–97.
James, J., M, C. Z., & Voorhess. (2006). The impact of brand trust and
satisfaction on retailer repurchase intentions. Journal of Services Marketing,
20(6), 381–390.
Kardes, F., Cronley, M., & Cline, T. (2014). Consumer Behaviour (2nd Edition).
South-Western College.
Kaveh, M., Mosavi, S. A., & Ghaedii, M. (2012). The application of European
customer satisfaction index (ECSI) model in determining the antecedents of
satisfaction, trust and repurchase intention in five-star hotels in Shiraz, Iran;
African. Journal of Business Management, 6(1), 6103–6113.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2003). Antecedents of Consumer Trust in
B-to-C Electronic Commerce, Preceeding of Ninth Americas Conference on
Information System, 157–167.
Kim, H. S. (2008). Culture and the Cognitive and Neuroendocrine Responses to
Speech, 94, 32–47.
Lam, A. Y. C., Lau, M. M., & Cheung, R. (2016). Modelling the Relationship
among Green Perceived Value , Green Trust , Satisfaction , and Repurchase
Intention of Green Products, 12(1), 47–60.
Lee Hao Suan Samuel, K. K. W. dan H. J. L. (2014). Influence of Online
Shopping Enjoyment and Trust towards Purchase Intention in Social
Commerce Sites. Handbook on the Emerging Trends in Scientific Research
Malaysia.
Malhotra, N. K. (2010). Marketing Research : An Applied Orientation (Sixth Edit)
(p. 100). Pearson Education.
Mayer, R. C., Davis, J. H., dan Schoorman, F. D. (1995). An Integrative Model of
Organizational Trust, 20, 709–734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and
Validating Trust Measures for E-Commerce: An Integrative Typology, 13(3),
334–359.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
121
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of
relationship marketing. Journal of Marketing. Journal of Marketing, 58, 20–
38.
Mowen, J. C., & Minor, M. (2001). Consumer Behavior (6ed ed.) (p. 6). New
Jersey: Prentice-Hall, Inc.
Ndubisi, N. O. dan C. T. M. (2005). Customer Behavioral Responses to Sales
Promotions: The Role of Fear of Losing Face.
Oliver, R. L. (2010). Satisfaction: A Behavioral Perspective on the Consumer
(2nd Editio), 435.
Oliver, R. L. (2010). Satisfaction: a Behavioral perspective on the consumer (2nd
Editio). M. E. Sharpe.
Pappas, I. O., Pateli, A. G., Giannakos, M. N., & Chrissikopoulos, V. (2014).
Moderating effects of online shopping experience on customer satisfaction
and repurchase intentions. International Journal of Retail & Distribution
Management, 42(3), 187–204. https://doi.org/10.1108/IJRDM-03-2012-0034
Rangkuti, F. (2005). Marketing Made Easy.
Rosseau et al. (1998). Not So Different After All: A Cross-Discipline View of
Trust, 23 (3), 393–404.
Schiffman, L. G., & Kanuk, L. L. (2012). Consumer Behaviour. Pearson
Education.
Sokol, D. (2003). The Rule of Reason and the Goals of Antitrust.
Susanti, V., & Hadi, C. (2013). Kepercayaan Konsumen dalam Melakukan
Pembelian Gadget secara Online. Jurnal Psikologi Industri Dan Organisasi,
2(1).
T. S. Teo and J. Liu. (2007)."Consumer Trust in E-Commerce in the United
States, Singapore, and China, 35, 22–38.
Taleghani, M., Branch, R., Gilaninia, S., Branch, R., Mousavian, S. J., & Branch,
R. (2011). The Role of Relationship Marketing in Customer Orientation
Process in the Banking Industry with focus on Loyalty Department of
Industrial Management, 2(19), 155–166.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
122
Usmara, A. & Nugroho, E. P. (2000).Pengujian Hubungan Kualitas Jasa,
Kepuasan Nasabah, Dan Intensi Pembelian Ulang, 13, 215–228.
Wang., E. T. G. (2004). An Integrated Franework of Customer Value and
Customer Relationship Management Performance: A Customer-Based
Perspective from China.
Yi, Y., & La, S. (2004). What influences the relationship between customer
satisfaction and repurchase intention? Investigating the effects of adjusted
expectations and customer loyalty. Psychology and Marketing, 21(5), 351–
373.
Zikmund, William G., Raymond McLeod Jr., and F. W. G. (2003). Customer
Relationship Management : Intergrating Marketing Strategy and Information
Techonology.
Sumber Buku:
Aaker, D. (2008). Memanfaatkan Niai dari suatu Merek. Jakarta: Mitra Utama.
Djaslim Saladin. (2003). Intisari Pemasaran dan Unsur-unsur Pemasaran.
Bandung: Linda Karya.
Ferdinand, A. (2002). Structural Equation Modelling dalam Penelitian
Manajemen. UNDIP.
Griffin, J. (2005). Costumer Royalty. Jakarta: Erlangga.
Harun Al-rasyid. (1994). Teknik Penarikan Sampel dan Penyusunan Skala.
Bandung: Universitas Padjajaran.
Hermawan, A. (2009). Penelitian Bisnis. Jakarta: PT. Grasindo.
Howard, S, Friedman dan Miriam W, S. (2008). Kepribadian (Teori Klasik Dan
Riset Modern). Jakarta: Erlangga.
Kotler, P., & Armstrong, G. (2014). Principles of Marketing (14th ed.). Harlow:
Pearson Education.
Kotler, P., & Keller, K. L. (2016). Marketing Management. (S. Wall, Ed.) (Global
Edi). England: Pearson Education Limited.
Kusnendi. (2008). Model-model persamaan structural. Bandung: Alfabeta.
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
123
Sanusi, A. (2012). Metode Penelitian Bisnis. Jakarta: Salemba Empat.
Silalahi, U. (2012). Metode Penelitian Sosial. Bandung: Refika Aditama.
Solomon, M. R. (2013). Consumer Behavior : Buying, Having, and Being (10th
ed.). New Jersey: Person Education Limited, England.
Sugiyono. (2013). Statistika Untuk Penelitian. Bandung: Alfabeta.
Suharsimi Arikunto. (2010). Prosedur Penelitian Suatu Pendekatan Praktik.
Yogyakarta: Bina Aksara.
Sunarwan, U. (2004). Perilaku Konsumen: Teori dan Penerapannya dalam
Pemasaran. Bogor: Ghalia Indonesia.
Sutisna. (2001). Perilaku Pelanggan dan Komunikasi Pemasaran. Bandung: PT.
Remaja Rosdakarya.
Uma Sekaran. (2013). Research Methods for Business: A Skill-Building
Approach. United Kingdom: Jhon Wiley & Sons Ltd.
Umar, H. (2008). Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta: PT.
Rajadrafindo Persada.
Unjaya, D., & Santoso, L. (2013). 2013. Analisis Pengaruh Satisfaction, Trust
dan Commitment terhadap Repurchase Intention Pelanggan Tetap Hotel
Raden Wijaya Mojokerto. Universitas Kristen Petra.
Website
viva.co.id diakses pada tanggal 31 Februari 2015 pukul 14.40
Kemenkominfo, 2013 (diakses 31 Februari 2015 pukul 14.40
mm.feb.ugm.id diakses tanggal 29 Maret 2015 pukul 21:24
http://bandung.bisnis.com diakses tanggal 29 Maret 2015 pukul 22:08
http://www.bataviase.co.id/node/686690 diakses 31 Februari 2015 pukul
14.40
http://topbrand-award/com/diakses 20 Januari 2016 pukul 10.00
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu
124
www.the-marketers.com/ diakses tanggal 5 Maret 2016 pukul 08.15
Fitrahtul Mutia , 2014
PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN
Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu