Pengaruh Penerapan Total Quality Management Terhadap Kinerja Manajerial Dengan Sistem Pengukuran Kinerja Dan Sistem Penghargaan Sebagai Variabel Moderating (Studi Empiris pada Perusahaan Jasa di Semarang) - Unika Repository
Perpustakaan Unika
SP
No 1 2 3 1 2 1 2 3 4 5 6 7 8 9 10 11 12 13
1 4 3 35 10 4 4 4 4 4 5 5 5 5 5
5
5 23 5 5 4
14
3
3 6 4 4 4 4 5 4 5 5 4 4
5
4
4 24 3 3 3
9
5
5
5 10 5 4 4 4 5 4 4 5 4 4
4
5 25 5 4 4
13
3
4
7 5 4 3 4 4 4 4 4 5 4
4
4
4 26 3 3 3
9
5
5
3 6 5 4 5 4 5 4 4 5 4 4
14
3 6 3 4 3 4 3 4 4 4 4 4
4
4
4 19 5 5 4
14
3
3 6 3 4 4 4 5 4 4 4 4 4
4
4
5 20 5 5 4
4
15
3 7 4 4 4 4 4 4 3 4 3 4
3
4
4 21 4 4 4
12
3
3
6 4 4 5 5 5 4 5 5 4 4
5
4
4 22 5 5 5
3
4
12
4 33 4 5 4
4
4 8 5 4 4 4 4 5 5 5 4 4
5
5
4 32 5 4 4
13
5
4 9 4 3 3 4 3 4 4 5 4 4
4
3
13
4 31 4 5 4
5
4
9 5 4 4 4 4 4 3 4 4 4
4
4
4 34 5 5 5
15
5
5 10 3 4 4 3 5 4 4 5 4 4
5
4
13
3
4
5
4 27 4 4 4
12
3
3 6 3 3 3 3 3 4 3 4 3 3
4
4
3 28 4 4 4
12
3
3 6 4 4 5 5 5 4 5 5 4 4
4
3
4 29 4 4 4
12
4
3
7 4 4 4 4 3 4 4 4 4 4
4
5
4 30 4 4 5
13
4
4 8 4 4 4 4 4 3 4 4 4 4
3
4 18 4 4 4
10
9
7 3 4 4 4 5 4 4 4 4 4
4
4
5 6 5 4 4
13
3
3 6 4 4 3 4 4 4 3 5 4 4
4
5
4 7 3 3 3
3
3
3 6 3 4 4 4 5 4 4 3 4 4
4
3
4 8 4 4 4
12
3
3 6 5 3 3 4 4 4 4 4 4 4
4
4
4 9 5 4 4
13
4
12
3
4
4
3
7 4 3 4 4 4 4 4 4 4 3
4
3
4 2 3 4 4
11
4
4 8 3 4 4 3 4 4 3 4 3 4
4
3 3 5 5 4
4 5 4 4 4
14
5
4 9 4 4 5 4 4 5 4 5 4 5
5
4
4 4 4 4 4
12
3
3 6 3 4 3 4 3 4 4 4 4 4
4
4
4
7 4 4 4 4 3 3 4 4 4 4
4
3
14
3
3 6 3 4 4 4 5 4 4 4 4 4
4
4
4 15 4 5 4
13
3
3 6 4 3 4 4 4 4 4 4 4 4
4
4 16 3 3 3
5
9
5
5 10 4 4 4 4 4 5 4 5 5 5
5
4
5 17 5 5 4
14
3
3
6 4 4 4 4 4 4 4 4 4 4
3
5 14 5 5 4
4
4
3 7 4 4 4 4 3 3 4 4 4 5
4
4 10 3 4 4
11
5
4 9 4 4 4 5 4 4 4 4 4 4
4
4
5 11 5 4 4
13
4
5
9 5 5 4 4 4 5 4 5 4 4
4
4 12 5 5 4
14
4
4 8 4 4 4 3 4 4 4 3 3 4
3
4
4 13 5 4 4
13
5
4
5 Perpustakaan Unika
46 5 5 4
14
4 60 3 4 4
4
4
4 7 4 4 4 4 4 4 4 4 4 4
3
14
4 59 5 5 4
4
4
6 5 5 4 4 4 4 4 4 4 4
3
3
4 58 5 5 4
3
4
5
9 4 4 4 4 4 4 4 4 4 5
4
5
14
4 57 5 5 4
4
4
4 7 4 4 5 4 4 5 4 4 4 4
3
13
11
4 7 5 4 3 4 4 4 4 4 5 4
4
4
4
4
4 7 3 4 4 4 5 4 4 4 4 4
3
13
4 64 4 5 4
5
4
3 7 4 5 4 4 5 4 4 4 4 4
4
13
4 63 4 5 4
3
4
3 6 3 3 4 4 4 3 4 4 4 4
3
14
3 62 5 5 4
4
4
7 3 3 3 3 3 4 3 4 3 3
3
4
12
4 61 4 4 4
4
5 56 5 4 4
4
14
3 6 4 4 4 4 4 4 4 5 4 5
3
13
3 50 5 4 4
4
2
8 4 3 3 4 4 3 4 4 4 3
4
4
12
4 49 4 4 4
5
5
3
4
15
4 48 5 5 5
4
5
4 9 4 4 5 4 4 5 4 5 4 5
5
10
4 47 3 3 4
4
5
4 8 5 5 4 5 4 4 5 4 5 4
4
4 7 4 5 3 4 5 4 4 4 4 4
4
4 9 4 4 4 4 4 4 4 4 4 4
4
5
11
4 55 3 4 4
4
4
4 7 4 4 4 4 4 3 4 4 4 4
3
12
4 54 4 4 4
5
5
4 8 5 4 4 4 4 5 5 5 4 4
14
4 51 5 4 4
4 53 5 5 4
3
4
4 8 4 5 4 4 4 4 4 5 4 4
4
14
4 52 4 5 5
5
4
3 7 5 4 4 4 5 4 3 5 4 4
4
13
5 Perpustakaan Unika
Perpustakaan Unika
Reliability Case Processing Summary
N % Cases Valid 64 100.0
a
Excluded .0
Total 64 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.750
3 Item-Total Statistics Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted x1.1
8.28 .904 .629 .632 x1.2 8.31 .948 .730 .469 x1.3 8.59 1.705 .488 .796
Perpustakaan Unika
Reliability Case Processing Summary
N % Cases Valid 64 100.0
a
Excluded .0
Total 64 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.745
2 Item-Total Statistics Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted
a
x2.1 3.61 .369 .615 .
a
x2.2 3.75 .635 .615 .
a.
The value is negative due to a negative average covariance among items. This violates reliability model assumptions. You may want to check item codings.
Reliability Case Processing Summary
60.44 20.504 .427 .837 60.53 20.951 .469 .833 60.58 21.295 .397 .837 60.47 21.618 .497 .833 60.33 21.081 .381 .839 60.44 20.758 .530 .830 60.44 21.266 .490 .832 60.20 20.069 .640 .823 60.44 21.679 .477 .834 60.36 21.504 .458 .834 60.31 20.187 .535 .829 60.41 21.515 .372 .838 60.28 21.031 .492 .832 60.36 20.710 .496 .832 60.41 21.420 .420 .836 x3.1 x3.2 x3.3 x3.4 x3.5 x3.6 x3.7 x3.8 x3.9 x3.10 x3.11 x3.12 x3.13 x3.14 x3.15
Perpustakaan Unika
Deleted
Cronbach's Alpha if Item
Item-Total Correlation
Item Deleted Corrected
Scale Variance if
Scale Mean if Item Deleted
64 100.0 .0 64 100.0
Valid Excluded
16 Cronbach's Alpha N of Items
.843
Reliability Statistics
a.
N % Listwise deletion based on all variables in the procedure.
Total Cases
a
Item-Total Statistics
Reliability Case Processing Summary
31.34 9.277 .351 .698 31.30 9.418 .335 .701 31.17 8.494 .478 .672 31.19 9.298 .407 .687 31.27 9.468 .403 .688 31.19 9.552 .384 .692 31.19 9.488 .356 .696 31.38 9.349 .400 .688 31.36 9.250 .390 .690 y.1 y.2 y.3 y.4 y.5 y.6 y.7 y.8 y.9
Perpustakaan Unika
Deleted
Cronbach's Alpha if Item
Item-Total Correlation
Item Deleted Corrected
Scale Variance if
Scale Mean if Item Deleted
64 100.0 .0 64 100.0
Valid Excluded
9 Cronbach's Alpha N of Items
.715
Reliability Statistics
a.
N % Listwise deletion based on all variables in the procedure.
Total Cases
a
Item-Total Statistics
Descriptives
72 64.42 4.869
Perpustakaan Unika
N Minimum Maximum Mean Std. Deviation
64 TQM Sistem Pengukuran Kinerja Sistem Penghargaan Kinerja Manajerial Valid N (listwise)
43 35.17 3.369
29
64
Descriptive Statistics
64
64
10 7.36 1.264
6
64
15 12.59 1.540
9
53
Regression 1 Variables Entered/Removed b
a
Perpustakaan Unika
Dependent Variable: Kinerja Manajerial a.
Standardized Coefficients t Sig.
Coefficients Beta
1 B Std. Error Unstandardized
Model
(Constant) TQM
25.019 3.276 7.636 .000 .806 .258 .369 3.121 .003
Coefficients a
Predictors: (Constant), TQM a. Dependent Variable: Kinerja Manajerial b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
617.994 62 9.968 715.109
TQM
a
ANOVA b
Predictors: (Constant), TQM a. Dependent Variable: Kinerja Manajerial b.
Durbin- Watson
R Square Std. Error of the Estimate
1 R R Square Adjusted
.136 .122 3.157 1.902 Model
a
.369
Model Summary
b
Dependent Variable: Kinerja Manajerial b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
97.116 1 97.116 9.743 .003
Perpustakaan Unika
Normalitas 1 Case Processing Summary
Cases Valid Missing Total N Percent N Percent N Percent Unstandardized Residual
64 100.0% .0% 64 100.0%
Descriptives
Statistic Std. Error Unstandardized Residual Mean
.0000000 .39150000 95% Confidence Lower Bound
- .7823503 Interval for Mean Upper Bound .7823503
5% Trimmed Mean
- .1122809 Median -.5962986
Variance 9.809
Std. Deviation 3.132000 Minimum
- 6.49937 Maximum
8.30678 Range 14.80615 Interquartile Range
3.80615 Skewness
.633 .299 Kurtosis .235 .590
Tests of Normality a
Kolmogorov-Smirnov Shapiro-W ilk Statistic df Sig. Statistic df Sig. Unstandardized Residual .088 64 .200* .961 64 .039 *.
This is a lower bound of the true significance.
a.
Lilliefors Significance Correction
Perpustakaan Unika
Uji Glejser 1 b Variables Entered/Removed
Variables Variables Model Entered Removed Method
a
1 TQM . Enter a.
All requested variables entered.
b.
Dependent Variable: absut1
Model Summary
Adjusted Std. Error of Model R R Square R Square the Estimate
a
1 .113 .013 -.003 1.89709 a.
Predictors: (Constant), TQM
b ANOVA
Sum of Model Squares df Mean Square F Sig.
a
1 Regression 2.899 1 2.899 .806 .373 Residual 223.134 62 3.599 Total
226.033
63 a. Predictors: (Constant), TQM b. Dependent Variable: absut1
a Coefficients
Unstandardized Standardized Coefficients Coefficients Model B Std. Error Beta t Sig.
1 (Constant) .721 1.969 .366 .716
TQM .139 .155 .113 .898 .373 a. Dependent Variable: absut1
Regression 2 Variables Entered/Removed b
Dependent Variable: Kinerja Manajerial b.
VIF Collinearity Statistics Perpustakaan Unika
Standardized Coefficients t Sig. Tolerance
1 B Std. Error Unstandardized Coefficients Beta
Coefficients
a 48.418 14.732 3.287 .002Predictors: (Constant), TQM * SPK, TQM, Sistem Pengukuran Kinerja a. Dependent Variable: Kinerja Manajerial b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
527.358 60 8.789 715.109
a
187.751 3 62.584 7.120 .000
ANOVA b
Predictors: (Constant), TQM * SPK, TQM, Sistem Pengukuran Kinerja a.
TQM * SPK, TQM, Sistem Pengukura n Kinerja
R Square Std. Error of the Estimate
1 R R Square Adjusted
.263 .226 2.965 Model
a
.512
Model Summary b
Dependent Variable: Kinerja Manajerial b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
a
- 1.507 1.168 -.689 -1.290 .202 .043 23.189 (Constant) TQM Model
Regression 2 (Revisi) Variables Entered/Removed b
a
Perpustakaan Unika
VIF Collinearity Statistics Dependent Variable: Kinerja Manajerial a.
Standardized Coefficients t Sig. Tolerance
1 B Std. Error Unstandardized Coefficients Beta
Model
.065 .024 .373 2.726 .008 .675 1.481 (Constant) TQM TQM * SPK
Coefficients a 24.857 3.119 7.969 .000 .341 .299 .156 1.140 .259 .675 1.481
Predictors: (Constant), TQM * SPK, TQM a. Dependent Variable: Kinerja Manajerial b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
550.865 61 9.031 715.109
TQM * SPK, TQM
a
ANOVA b
Predictors: (Constant), TQM * SPK, TQM a. Dependent Variable: Kinerja Manajerial b.
R Square Std. Error of the Estimate
1 R R Square Adjusted
.230 .204 3.005 Model
a
.479
Model Summary b
Dependent Variable: Kinerja Manajerial b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
164.244 2 82.122 9.094 .000
Perpustakaan Unika
Normalitas 2 Case Processing Summary
Cases Valid Missing Total N Percent N Percent N Percent Unstandardized Residual
64 100.0% .0% 64 100.0%
Descriptives
Statistic Std. Error Unstandardized Residual Mean
.0000000 .36962598 95% Confidence Lower Bound -.7386386 Interval for Mean
Upper Bound .7386386
5% Trimmed Mean
- .1308630 Median -.2008530
Variance 8.744
Std. Deviation 2.957008 Minimum
- 6.20887 Maximum
9.36777 Range 15.57663 Interquartile Range
2.94983 Skewness
.824 .299 Kurtosis 1.831 .590
Tests of Normality
aKolmogorov-Smirnov Shapiro-Wilk Statistic df Sig. Statistic df Sig. Unstandardized Residual .105
64 .077 .952 64 .014 a. Lilliefors Significance Correction
Uji Heteroskedastisitas 2 Variables Entered/Removed b
a
Perpustakaan Unika
Dependent Variable: absut2 a.
Standardized Coefficients t Sig.
Coefficients Beta
1 B Std. Error Unstandardized
Model
.009 .016 .090 .579 .565 (Constant) TQM TQM * SPK
1.931 2.116 .912 .365
Coefficients a
Predictors: (Constant), TQM * SPK, TQM a. Dependent Variable: absut2 b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
253.597 61 4.157 255.027
1.430 2 .715 .172 .842
TQM * SPK, TQM
ANOVA b
Predictors: (Constant), TQM * SPK, TQM a.
R Square Std. Error of the Estimate
1 R R Square Adjusted
.006 -.027 2.03895 Model
a
.075
Model Summary
Dependent Variable: absut2 b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
a
- .051 .203 -.039 -.253 .801
Regression 3 Variables Entered/Removed b
Dependent Variable: Kinerja Manajerial b.
VIF Collinearity Statistics Perpustakaan Unika
Standardized Coefficients t Sig. Tolerance
1 B Std. Error Unstandardized Coefficients Beta
Coefficients
a 124.646 48.055 2.594 .012Predictors: (Constant), TQM * SP, Sistem Penghargaan, TQM a. Dependent Variable: Kinerja Manajerial b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
567.602 60 9.460 715.109
a
147.507 3 49.169 5.198 .003
ANOVA b
Predictors: (Constant), TQM * SP, Sistem Penghargaan, TQM a.
TQM * SP, Sistem Pengharga an, TQM
R Square Std. Error of the Estimate
1 R R Square Adjusted
.206 .167 3.076 Model
a
.454
Model Summary b
Dependent Variable: Kinerja Manajerial b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
a
- 7.645 3.897 -3.495 -1.962 .054 .004 239.879
- 1.490 .720 -2.154 -2.070 .043 .012 81.853 (Constant) TQM Sistem Penghargaan Model
Regression 3 (Revisi) Variables Entered/Removed b
ANOVA b
Perpustakaan Unika
VIF Collinearity Statistics a.
Standardized Coefficients t Sig. Tolerance
1 B Std. Error Unstandardized Coefficients Beta
Coefficients
a 30.906 5.266 5.869 .000Predictors: (Constant), TQM * SP, Sistem Penghargaan a. Dependent Variable: Kinerja Manajerial b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
604.016 61 9.902 715.109
a
111.093 2 55.547 5.610 .006
Predictors: (Constant), TQM * SP, Sistem Penghargaan a. Dependent Variable: Kinerja Manajerial b.
TQM * SP, Sistem Pengharga an
R Square Std. Error of the Estimate
1 R R Square Adjusted
.155 .128 3.147 Model
a
.394
Model Summary b
Dependent Variable: Kinerja Manajerial b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
a
- .090 .097 -.130 -.928 .357 .706 1.416 .012 .004 .449 3.208 .002 .706 1.416 (Constant) Sistem Penghargaan TQM * SP Model
Perpustakaan Unika
Normalitas - 3
Case Processing Summary
Cases Valid Missing TotalN Percent N Percent N Percent Unstandardized Residual 64 100.0% .0% 64 100.0%
Descriptives
Statistic Std. Error Unstandardized Residual Mean
.0000000 .38704734 95% Confidence Lower Bound
- .7734524 Interval for Mean Upper Bound .7734524
5% Trimmed Mean -.1117899 Median
- .6767734 Variance
9.588 Std. Deviation
3.096379 Minimum -6.60267 Maximum
8.56778 Range
15.17044 Interquartile Range 4.06468 Skewness
.642 .299 Kurtosis
.484 .590
Tests of Normality
aKolmogorov-Smirnov Shapiro-Wilk Statistic df Sig. Statistic df Sig. Unstandardized Residual .098
64 .200* .966 64 .077 *. This is a lower bound of the true significance.
a.
Lilliefors Significance Correction
Uji Glejser 3 Variables Entered/Removed b
2.122 2 1.061 .299 .743
Perpustakaan Unika
Standardized Coefficients t Sig.
1 B Std. Error Unstandardized Coefficients Beta
Sistem Penghargaan TQM * SP Model
1.010 3.152 .320 .750 .005 .058 .013 .085 .932 .001 .002 .091 .600 .551 (Constant)
Coefficients
aPredictors: (Constant), TQM * SP, Sistem Penghargaan a. Dependent Variable: absut3 b.
1 Sum of Squares df Mean Square F Sig.
Model
63 Regression Residual Total
216.372 61 3.547 218.493
a
TQM * SP, Sistem Pengharga an
a
Predictors: (Constant), TQM * SP, Sistem Penghargaan a.
R Square Std. Error of the Estimate
1 R R Square Adjusted
.010 -.023 1.88337 Model
a
.099
Model Summary
Dependent Variable: absut3 b.
a.
Variables Removed Method All requested variables entered.
1 Variables Entered
. Enter Model
ANOVA b
Crosstabs Umur * Jenis Kelamin Crosstabulation
14 14.1% 7.8% 21.9%
20
64 68.8% 31.3% 100.0%
Count % of Total Count % of Total Count % of Total Count % of Total
D3 S1 S2 Pendidikan Total
Pria Wanita Jenis Kelamin
Total
Mas Kerja * Jenis Kelamin Crosstabulation
9
5
18
12 10.9% 7.8% 18.8%
11
29 28.1% 17.2% 45.3%
17
4
21 Count % of Total Count % of Total Count
Kurang dari 5 th 5 - 10 th Lebih dari 10 th
Mas Kerja
Pria Wanita Jenis Kelamin
Total
Perpustakaan Unika
44
3
1
Count % of Total Count % of Total Count % of Total Count % of Total
4 4.7% 1.6% 6.3%
18
10
28 28.1% 15.6% 43.8%
23
9
32 35.9% 14.1% 50.0%
44
20
64 68.8% 31.3% 100.0%
< 35 tahun 35 - 45 tahun > 45 tahun
7
Umur Total
Pria Wanita Jenis Kelamin
Total
Pendidikan * Jenis Kelamin Crosstabulation
10
6
16 15.6% 9.4% 25.0%
27
9
36 42.2% 14.1% 56.3%
5
Perpustakaan Unika
Jenis Kelamin Pria Wanita Total
TQM Sedang Count
9
3
12 % within TQM
75.0% 25.0% 100.0% % within Jenis Kelamin
20.5% 15.0% 18.8% % of Total 14.1% 4.7% 18.8%
Tinggi Count
35
17
52 % within TQM
67.3% 32.7% 100.0% % within Jenis Kelamin
79.5% 85.0% 81.3% % of Total 54.7% 26.6% 81.3%
Total Count
44
20
64 % within TQM
68.8% 31.3% 100.0% % within Jenis Kelamin 100.0% 100.0% 100.0% % of Total
68.8% 31.3% 100.0% Umur
< 35 tahun 35 - 45 tahun > 45 tahun Total TQM Sedang Count
4
8
12 % within TQM .0% 33.3% 66.7% 100.0% % within Umur
.0% 14.3% 25.0% 18.8% % of Total
.0% 6.3% 12.5% 18.8% Tinggi Count
4
24
24
52 % within TQM 7.7% 46.2% 46.2% 100.0% % within Umur
100.0% 85.7% 75.0% 81.3% % of Total
6.3% 37.5% 37.5% 81.3% Total Count
4
28
32
64 % within TQM
6.3% 43.8% 50.0% 100.0% % within Umur
100.0% 100.0% 100.0% 100.0% % of Total 6.3% 43.8% 50.0% 100.0%
Pendidikan D3 S1 S2 Total
TQM Sedang Count
2
7
3
12 % within TQM
16.7% 58.3% 25.0% 100.0% % within Pendidikan 12.5% 19.4% 25.0% 18.8%
Perpustakaan Unika
Masa Kerja Kurang Lebih dari dari 5 th 5 - 10 th 10 th Total
TQM Sedang Count
1
5
6
12 % within TQM
8.3% 41.7% 50.0% 100.0% % within Mas Kerja 7.1% 17.2% 28.6% 18.8% % of Total
1.6% 7.8% 9.4% 18.8% Tinggi Count
13
24
15
52 % within TQM 25.0% 46.2% 28.8% 100.0% % within Mas Kerja
92.9% 82.8% 71.4% 81.3% % of Total
20.3% 37.5% 23.4% 81.3% Total Count
14
29
21
64 % within TQM
21.9% 45.3% 32.8% 100.0% % within Mas Kerja
100.0% 100.0% 100.0% 100.0% % of Total 21.9% 45.3% 32.8% 100.0%
Crosstabs
Jenis Kelamin Pria Wanita Total
Sistem Pengukuran Sedang Count
26
12
38 Kinerja % within Sistem
68.4% 31.6% 100.0% Pengukuran Kinerja % within Jenis Kelamin 59.1% 60.0% 59.4% % of Total
40.6% 18.8% 59.4% Tinggi Count
18
8
26 % within Sistem
69.2% 30.8% 100.0% Pengukuran Kinerja % within Jenis Kelamin
40.9% 40.0% 40.6% % of Total
28.1% 12.5% 40.6% Total Count
44
20
64 % within Sistem
68.8% 31.3% 100.0% Pengukuran Kinerja % within Jenis Kelamin
100.0% 100.0% 100.0% % of Total
68.8% 31.3% 100.0%
Perpustakaan Unika
Umur < 35 tahun 35 - 45 tahun > 45 tahun Total
Sistem Pengukuran Sedang Count
3
19
16
38 Kinerja % within Sistem
7.9% 50.0% 42.1% 100.0% Pengukuran Kinerja % within Umur 75.0% 67.9% 50.0% 59.4% % of Total
4.7% 29.7% 25.0% 59.4% Tinggi Count
1
9
16
26 % within Sistem
3.8% 34.6% 61.5% 100.0% Pengukuran Kinerja % within Umur
25.0% 32.1% 50.0% 40.6% % of Total 1.6% 14.1% 25.0% 40.6%
Total Count
4
28
32
64 % within Sistem
6.3% 43.8% 50.0% 100.0% Pengukuran Kinerja % within Umur
100.0% 100.0% 100.0% 100.0% % of Total
6.3% 43.8% 50.0% 100.0% Pendidikan
D3 S1 S2 Total Sistem Pengukuran Sedang Count
13
18
7
38 Kinerja % within Sistem
34.2% 47.4% 18.4% 100.0% Pengukuran Kinerja % within Pendidikan
81.3% 50.0% 58.3% 59.4% % of Total
20.3% 28.1% 10.9% 59.4% Tinggi Count
3
18
5
26 % within Sistem
11.5% 69.2% 19.2% 100.0% Pengukuran Kinerja % within Pendidikan
18.8% 50.0% 41.7% 40.6% % of Total
4.7% 28.1% 7.8% 40.6% Total Count
16
36
12
64 % within Sistem
25.0% 56.3% 18.8% 100.0% Pengukuran Kinerja % within Pendidikan
100.0% 100.0% 100.0% 100.0% % of Total 25.0% 56.3% 18.8% 100.0%
9
20
7 71.4% 28.6% 100.0% 11.4% 10.0% 10.9%
7.8% 3.1% 10.9%
39
18
57 68.4% 31.6% 100.0% 88.6% 90.0% 89.1% 60.9% 28.1% 89.1%
44
64 68.8% 31.3% 100.0%
5
Count % within Sistem Penghargaan % within Jenis Kelamin % of Total Count % within Sistem Penghargaan % within Jenis Kelamin % of Total Count % within Sistem Penghargaan
Sedang Tinggi
Sistem Penghargaan Total
Pria Wanita Jenis Kelamin
Total
Perpustakaan Unika
2
Masa Kerja Total
20
7.8% 14.1% 18.8% 40.6%
9
38 23.7% 52.6% 23.7% 100.0% 64.3% 69.0% 42.9% 59.4% 14.1% 31.3% 14.1% 59.4%
5
9
12
26 19.2% 34.6% 46.2% 100.0% 35.7% 31.0% 57.1% 40.6%
14
Kurang dari 5 th 5 - 10 th Lebih dari 10 th
29
21
64 21.9% 45.3% 32.8% 100.0%
100.0% 100.0% 100.0% 100.0% 21.9% 45.3% 32.8% 100.0%
Count % within Sistem Pengukuran Kinerja % within Mas Kerja % of Total Count % within Sistem Pengukuran Kinerja % within Mas Kerja % of Total Count % within Sistem Pengukuran Kinerja % within Mas Kerja % of Total
Sedang Tinggi
Sistem Pengukuran Kinerja Total
Crosstabs
Perpustakaan Unika
Umur < 35 tahun 35 - 45 tahun > 45 tahun Total
Sistem Penghargaan Sedang Count
4
3
7 % within Sistem
.0% 57.1% 42.9% 100.0% Penghargaan % within Umur .0% 14.3% 9.4% 10.9% % of Total
.0% 6.3% 4.7% 10.9% Tinggi Count
4
24
29
57 % within Sistem
7.0% 42.1% 50.9% 100.0% Penghargaan % within Umur
100.0% 85.7% 90.6% 89.1% % of Total 6.3% 37.5% 45.3% 89.1%
Total Count
4
28
32
64 % within Sistem
6.3% 43.8% 50.0% 100.0% Penghargaan % within Umur
100.0% 100.0% 100.0% 100.0% % of Total
6.3% 43.8% 50.0% 100.0% Pendidikan
D3 S1 S2 Total Sistem Penghargaan Sedang Count
2
3
2
7 % within Sistem
28.6% 42.9% 28.6% 100.0% Penghargaan % within Pendidikan
12.5% 8.3% 16.7% 10.9% % of Total
3.1% 4.7% 3.1% 10.9% Tinggi Count
14
33
10
57 % within Sistem
24.6% 57.9% 17.5% 100.0% Penghargaan % within Pendidikan
87.5% 91.7% 83.3% 89.1% % of Total
21.9% 51.6% 15.6% 89.1% Total Count
16
36
12
64 % within Sistem
25.0% 56.3% 18.8% 100.0% Penghargaan % within Pendidikan
100.0% 100.0% 100.0% 100.0% % of Total 25.0% 56.3% 18.8% 100.0%
5
13
Perpustakaan Unika
Total
Pria Wanita Jenis Kelamin
Kinerja Manajerial Total
Sedang Tinggi
Count % within Kinerja Manajerial % within Jenis Kelamin % of Total Count % within Kinerja Manajerial % within Jenis Kelamin % of Total Count % within Kinerja Manajerial
64 68.8% 31.3% 100.0%
20
44
47 66.0% 34.0% 100.0% 70.5% 80.0% 73.4% 48.4% 25.0% 73.4%
16
31
17 76.5% 23.5% 100.0% 29.5% 20.0% 26.6% 20.3% 6.3% 26.6%
4
Mas Kerja Total
2
14
7 .0% 71.4% 28.6% 100.0% .0% 17.2% 9.5% 10.9% .0% 7.8% 3.1% 10.9%
14
24
19
57 24.6% 42.1% 33.3% 100.0%
100.0% 82.8% 90.5% 89.1% 21.9% 37.5% 29.7% 89.1%
29
Kurang dari 5 th 5 - 10 th Lebih dari 10 th
21
64 21.9% 45.3% 32.8% 100.0%
100.0% 100.0% 100.0% 100.0% 21.9% 45.3% 32.8% 100.0%
Count % within Sistem Penghargaan % within Mas Kerja % of Total Count % within Sistem Penghargaan % within Mas Kerja % of Total Count % within Sistem Penghargaan % within Mas Kerja % of Total
Sedang Tinggi
Sistem Penghargaan Total
Crosstabs
Perpustakaan Unika
Umur < 35 tahun 35 - 45 tahun > 45 tahun Total
Kinerja Manajerial Sedang Count
1
5
11
17 % within Kinerja
5.9% 29.4% 64.7% 100.0% Manajerial % within Umur 25.0% 17.9% 34.4% 26.6% % of Total
1.6% 7.8% 17.2% 26.6% Tinggi Count
3
23
21
47 % within Kinerja
6.4% 48.9% 44.7% 100.0% Manajerial % within Umur
75.0% 82.1% 65.6% 73.4% % of Total 4.7% 35.9% 32.8% 73.4%
Total Count
4
28
32
64 % within Kinerja
6.3% 43.8% 50.0% 100.0% Manajerial % within Umur
100.0% 100.0% 100.0% 100.0% % of Total
6.3% 43.8% 50.0% 100.0% Pendidikan
D3 S1 S2 Total Kinerja Manajerial Sedang Count
5
10
2
17 % within Kinerja
29.4% 58.8% 11.8% 100.0% Manajerial % within Pendidikan
31.3% 27.8% 16.7% 26.6% % of Total
7.8% 15.6% 3.1% 26.6% Tinggi Count
11
26
10
47 % within Kinerja
23.4% 55.3% 21.3% 100.0% Manajerial % within Pendidikan
68.8% 72.2% 83.3% 73.4% % of Total
17.2% 40.6% 15.6% 73.4% Total Count
16
36
12
64 % within Kinerja
25.0% 56.3% 18.8% 100.0% Manajerial % within Pendidikan
100.0% 100.0% 100.0% 100.0% % of Total 25.0% 56.3% 18.8% 100.0%
Perpustakaan Unika
Mas Kerja Kurang Lebih dari dari 5 th 5 - 10 th 10 th Total
Kinerja Manajerial Sedang Count
2
8
7
17 % within Kinerja
11.8% 47.1% 41.2% 100.0% Manajerial % within Mas Kerja
14.3% 27.6% 33.3% 26.6% % of Total
3.1% 12.5% 10.9% 26.6% Tinggi Count
12
21
14
47 % within Kinerja
25.5% 44.7% 29.8% 100.0% Manajerial % within Mas Kerja
85.7% 72.4% 66.7% 73.4% % of Total
18.8% 32.8% 21.9% 73.4% Total Count
14
29
21
64 % within Kinerja
21.9% 45.3% 32.8% 100.0% Manajerial % within Mas Kerja 100.0% 100.0% 100.0% 100.0% % of Total
21.9% 45.3% 32.8% 100.0%
Perpustakaan Unika
Kuesioner
Kuesioner ini disusun untuk memperoleh data – data yang diperlukan untuk penelitian
mengenai “PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT
TERHADAP KINERJA MANAJERIAL DENGAN SISTEM PENGUKURAN
KINERJA DAN SISTEM PENGHARGAAN SEBAGAI VARIABEL
MODERATING” (Studi Empiris pada Perusahaan Jasa di Semarang).
Kesanggupan dan kejujuran anda sangat membantu keberhasilan penelitian ini.
Sebelumnya Saya ucapkan terima kasih.
DATA RESPONDEN
Mohon kesediaan Bapak/Ibu/Saudara untuk mengisi daftar pertanyaan berikut ini dengan
memberi tanda centang ( ) pada jawaban yang ada. Setiap pertanyaan mengharap hanya
satu jawaban saja.Data Responden
Nama : Jenis kelamin : Umur : Pendidikan terakhir : SMU/ S1/ S2/ S3/ lainnya Jabatan : Lama bekerja :
(Snell dan Dean, 1992 dalam Woro Sita, 2005)
Mohon Bapak/Ibu/Saudara/I memberi penilaian atas pernyataan berikut, mengenai
penerapan Total Quality Management (TQM) dilingkungan Perusahaan
Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya, dengan cara memberi
tanda centang ( ) pada salah satu angka, dari angka 1 sampai dengan 5 dengan ketentuan
sebagai berikut :1
2
3
4
5 Relatif Sedikit Sedang Relatif Banyak
No Bidang 1 2 3 4 5
1. Perhatian Bapak/Ibu/Saudara/I terhadap usaha peningkatan kualitas proses pada unit organisasi yang Bapak/Ibu/Saudara/I pimpin.
2. Waktu yang Bapak/Ibu/Saudara/I gunakan untuk meningkatkan kualitas masukan (input) pada organisasi yang Bapak/Ibu/Saudara/I pimpin.
3. Usaha Bapak/Ibu/Saudara/I untuk meningkatkan kualitas keluaran (output) pada unit organisasi yang Bapak/Ibu/Saudara/I pimpin.
Perpustakaan Unika
Total Quality Management (TQM)
Perpustakaan Unika
Kinerja Manajerial
(Mahoney et al, 1963)
Mohon Bapak/Ibu/Saudara/I mengukur kinerja Bapak/Ibu/Saudara/I berdasarkan persepsi
Bapak/Ibu/Saudara/I untuk setiap bidang berikut ini dengan memberi tanda centang ( )
salah satu angka di antara 1 sampai dengan 5, sesuai dengan skala yang menurut
Bapak/Ibu/Saudara/I paling tepat, dengan ketentuan sebagai berikut :1
2
3
4
5 Kinerja di bawah rata – rata Kinerja rata – rata Kinerja di atas rata - rata
No Bidang 1 2 3 4 5
1. Perencanaan Menetukan tujuan, kebijakan dan tindakan / pelaksanaan, penjadwalan kerja, penganggaran, merancang prosedur, pemrograman.
2. Investigasi Mengumpulkan dan menyampaikan informasi untuk catatan, laporan dan rekening, mengukur hasil, menentukan tujuan, menganalisis pekerjaan.
3. Pengkoordinasian Tukar menukar informasi dengan orang di bagian organisasi yang lain untuk mengkaitkan dan menyesuaikan program, memberitahu bagian lain, hubungan dengan manajer lain.
4. Evaluasi Menilai dan mengukur proposal, kinerja yang diamati / dilaporkan, penilaian pegawai, penilaian catatan hasil penilaian laporan keuangan, pemeriksaan produk.
5. Pengawasan Mengarahkan, memimpin dan mengembangkan bawahan anda, membimbing, melatih dan
Perpustakaan Unika secara kelompok
8. Perwakilan Menghindari pertemuan dengan perusahaan lain, pertemuan perlengkapan bisnis, pidato untuk acara – acara kemasyarakatan, mempromosikan tujuan umum perusahaan anda.
Perpustakaan Unika
Sistem Pengukuran Kinerja (Daniel dan Reitsperger, 1992)
Mohon Bapak/Ibu/Saudara/I menyatakan frekuensi pengukuran kinerja yang berlaku di
lingkungan perusahaan Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya,
dengan cara memberi tanda pada salah satu angka dari 1 sampai dengan 5 dengan ketentuan sebagai berikut : 1 = tidak pernah melakukan pengukuran kinerja 2 = jarang = lebih dari 1 bulan (misalnya 3 bulan sekali atau 6 bulan sekali) 3 = biasa = setiap bulan 4 = sering = setiap minggu 5 = sering sekali = setiap hariNo BIDANG 1 2 3 4 5
1. Pengukuran kinerja staf pada organisasi secara keseluruhan yang Bapa/Ibu/Saudara/I pimpin.
2. Pengukuran kinerja staf pada unit – unit organisasi yang Bapak/Ibu/Saudara/I pimpin.
Sistem Penghargaan (Ittner dan Larcker, 1995 dalam Roy Saputra, 2007) Mohon Bapak/Ibu/Saudara/I ukur sistem penghargaan yang diterapkan dilingkungan
perusahaan Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya, dengan cara
Perpustakaan Unika
No BIDANG 1 2 3 4 5
1. Saya puas dengan jumlah imbalan yang saya terima, sebanding dengan beban kerja yang saya lakukan.