S IPS 1001626 Bibliography
DAFTAR PUSTAKA
Abdi, Usman Rianse. 2012. Metodologi Penelitian Sosial dan Ekonomi Teori dan
Aplikasi. Bandung. Alfabeta.
Abu Bakar, Yunus, Syarifan Nurjan. 2009 Profesi Keguruan, Surabaya. AprintA.
Alexandra Simon, Luc Honore Petniji Yaya. 2012. Improving Innovation and
Customer Satisfaction Through System Integration. Industrial
Management & Data System. Vol 112 iss. Pp.1026-1043
Alexandra Simon, Luc Honore Petniji Yaya, Stanislav Karapetrovic. Marti
Casadesus. 2014. Can Integration Dificulties Affect Innovation And
Satisfaction. Industrial Management & Data System Vol 144. Iss.2 pp.
183-202
Arikunto Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktis.
Jakarta. Rineka Cipta
Audresh K. Paswan. 2011 Charles Blankston, Francisco Guzman. Relationalism
in Marketing Channels and Marketing Strategy. European Journal of
Marketing, vol 45. Iss.3. pp 311-333
Avanti Fontana. 2011. Innovate We Can!. Bekasi. Cipta Inovasi Sejahtera.
Boyd, Walker dan Larreche. 2000. Manajemen Pemasaran: Suatu Pendekatan
Strategis Dengan Orientasi Global. Edisi Kedua. Jakarta. Erlangga.
Buchari Alma. 2007. Manajemen Pemasaran dan Pemasaran Jasa. Alfabeta
Bandung.
Cannon,Perreault & McCarthy. 2008. Manajemen Pemasaran, Jakarta: Salemba
Empat.
Cooper, Donald R. dan Pamela S. Schindler. 2008. Business Research Methods,
Tenth Editition, Boston. McGraw-Hill International Edition.
Cravens, W. Davic. 2009. Pemasaran Strategis. Jakarta. Erlangga.
Cravens, David W. And Nigel F. Piercy.2003. Strategic Marketing. 7ed.
McGrawhill Copmanies. Inc. New York. USA.
Damanik, Janianton dan Weber, Helmut. 2006. Perencanaan Ekowisata Dari
Teori ke Aplikasi. Yogyakarta. PUSPAR UGM dan Andi.
David Rainey. 2005. Product Innovation. Published in the United States of
America by Cambridge University Press. New York
152
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
David W. Craven and Nigel F. Piercy. 2013. Strategic Marketing. Tenth Edition.
New York. McGraw Hill International Editio Lestari.
Evans,
Nigel, David Campbell &George Stonehouse. 2003. Strategic
Management for Travel and Tourism. Oxford. Butterworth-Heinemann.
Emel Kursunluoglu. 2014. Shopping centre custmer service creating customer
satisfaction and loyalty. Marketing Intelligence & Planning. Vol. 32. Iss
4.pp. 528-548
Fandy Tjiptono dan Gregorius Chandra. 2005. Manajeman Kualitas Jasa.
Yogyakarta. ANDI.
Fandy Tjiptono. 2005. Brand Management & Strategy (EVA), Yogyakarta .ANDI.
Fandy Tjiptono. 2008. Strategi Pemasaran. Yogyakarta. ANDI.
George S Day, Robin Wensley. 1994. Assesing Advantage : A Framework for
Diagnosing Competitive Superiority. Journal of Marketing, April.
Gianfranco Walsh, Keith Dinnie, Klaus Petter Wieldman. 2006. How do
corporate reputation and customer satisfaction impact customer
defection? A study of private energy customers in Germany. Journal of
Services Marketing, Vol. 20 Iss: 6, pp.412 – 42
Handi Irawan. 2009. 10 Prinsip Kepuasan Pelanggan. Jakarta. PT. Elex Media
Komputindo.
Hermawan Agus. 2012. Komunikasi Pemasaran. Jakarta. Erlangga
Husein Umar. 2010. Desain Penelitian MSDM dan Perilaku Karyawan
Paradigma Positivistik dan Berbasis Pemecahan Masalah, Jakarta: PT
RajaGrafindo Persada.
Irawan, Koko. 2010. Potensi Objek Wisata Air Terjun Serdang Sebagai daya tari
Wisata DI Kabupaten Labuhan Batu Utara. Kertas Karya. Program
Pendidikan Non Gelar Pariwisata. Universitas Sumatera Utara
Jay Prakash Mulki. Fernando Jaramilo. 2011. Ethical Reputation and Value
Recieved Customer Perception. International Journal of Bank Marketing.
Vol.29 iss. 5. Pp. 358-372
Kay John. 1997. Do you Have The Right Distinctive Capabilities? Hal 17-19
Kare Skallerud. 2011. School Reputation and Its Relation to Parents. Satisfaction
and Loyalty. International Journal or Eductional Management. Vol. 25 iss.
7. Pp. 671-686
153
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Kim, H.S., Kim, Y.G. 2009. A CRM performance measurement framework. its
development process and application. Industrial Marketing Management
38, 477-489.
Kotler, Amstrong. 2009. Prinsip-Prinsip Pemasaran edisi 12 jilid 1 dan 2.
Jakarta. Erlangga.
Kotler, Amstrong. 2012. Prinsip-Prinsip Pemasaran edisi 13 jilid 1. Jakarta.
Erlangga.
Kotler dan Keller. 2016. Marketing Management Edisi 15. Global Edition.
Pearson Prentice Hall.
Kotler,
Philip. 2002. Manajemen Pemasaran. Analisis, Perencanaan,
Implementasi dan Kontrol, terj : Hendra Teguh dan Ronny Antonius
Rusly, Edisi 9, Jilid 1 dan 2, PT Prenhalindo, Jakarta.
Leutario, Florida C. 2007. Introduction To Tourism. Manila. Red Book Store
Lepak et al. 2007. Strategic HRM in North America looking to the future. The
International Journal of Human Resource Management,19:8,1486 — 1499
Lok J. 2010. Academy od Management journal Vol. 53. pp 1305-1335
Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1.
Jakarta:PT Index.
Marpaung, Happy dan Bahar, Herman. 2003. Pengantar Pariwisata. Bandung.
Alfabeta.
Marsum WA. 2004. Bar, Minuman dan Pelayanannya. Penerbit Andi Jogyakarta.
Naresh K. Malhotra. 2010. Marketing Research. An Applied Orientation Sixth
Edition Pearson Education.
Ninemeier, Jack D & Hayes, David K. 2011. Restaurant Operations Management.
New Jersey. Pearson Prentce Hall.
Oka. A. Yoeti. 2008. Perencanaan dan Pengembangan Pariwisata. Cetakan
Kedua . PT. Pradnya Paramita.
Petkova et al. 2012. Reputation as an intnagible Asset. Reflections on Theory and
Methods in Two Empirical Studies of Business Scholl Reputation. Journal
Of Management. Vol. 36. Pp. 610-619
Raffaele Filieri. 2015. From Market Driving to Market Driven. Marketing
intelligence & Planning. Vol. 33. Pp. 238-257
154
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Rangkuti, Freddy. 2004. Analisis SWOT Teknik Membedah Kasus Bisnis. PT.
Gramedia Pustaka Utama, Jakarta.
Rhee, B., Veen, J.A.A., Venugopal, V., Nalla, V.R. 2010. A new revenue sharing
mechanish for coordinating multi echelon supply chains. Operation
research letters no. 38 pp. 296-301.
Riandina, W. Dan R.N Suryana. 2006. Analisis Kepuasan Pengunjung dan
Pengembangan Fasilitas Wisata. Wisata Agro. Jurnal Agro Ekonomi. Vol.
24. No.1
Santoso, Singgih. 2012. Statistik Parametik. Jakarta. PT Gramedia Pustaka Umum
Sekaran, uma dan Roger Bougie. 2013. Research Method For Business: A Skill
Building Approach. John Wiley Sons. New York.
Suarthana. 2006. Manajemen Perhotelan. Edisi Kantor Depan. Kuta Utara.
Mapindo
Subhamaya Panda and Tapan K. Panda. 2009. An Alternative Method for
DeveleopingNew Tourism Products
Sihite, Richard. 2000. Tourism Industry. Surabaya .SIC.
Silvia Bellingkrodt, Carl Marcus Wallenburg. 2015.The role of customer relations
for innovativeness and customer satisfaction. The International Journal of
Logistics Management, Vol. 26 Iss 2 pp. 254 – 274
Sivalogat V, Wu Xiaobo. 2015. Moderation effect on Innovation capability
Intellectual Capital and Innovation capability of the Apparel Industry in Sri
Lank. Journal Intelectual Innovation. Vol 2
Suyitno. 2003. Konsep Pembelajaran Matematika Dasar. Jakarta. Pustaka.
Thomson. 2006. Building Competitive Advantage. Alfabeta. Bandung.
Ulber Silalahi. 2012.Metode Penelitian Sosial. Bandung. Refika Aditama.
Venugopal. 2010. Marketing Management – A Decision _ Making Approach
Response Books SAGE Publications India Pvt Ltd. New Delhi
Walters. D. 2002. “Operations Strategy”. Palgrave Macmillan
Walker, John R. 2009. Introduction To Hospiltality.Upper Saddle River. New
Jersey. Pearson Education. Inc
Zeithmal. A. Valaries dan Mary Jo Bitner. 2013. Service Marketing. Integrating
Costumer Focus Across The Firm. 6th Edition. Irwin. McGraw-Hill.
155
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Sumber Lain
Arsip Food & Beverage department. Hotel IBIS Trans Studio Bandung.
Arsip Sales & Marketing department. Hotel IBIS Trans Studio Bandung.
UU RI No. 34 Tahun 2000.
UU RI No. 10 Tahun 2009
Badan Pusat Statistik Jawa Barat
156
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Abdi, Usman Rianse. 2012. Metodologi Penelitian Sosial dan Ekonomi Teori dan
Aplikasi. Bandung. Alfabeta.
Abu Bakar, Yunus, Syarifan Nurjan. 2009 Profesi Keguruan, Surabaya. AprintA.
Alexandra Simon, Luc Honore Petniji Yaya. 2012. Improving Innovation and
Customer Satisfaction Through System Integration. Industrial
Management & Data System. Vol 112 iss. Pp.1026-1043
Alexandra Simon, Luc Honore Petniji Yaya, Stanislav Karapetrovic. Marti
Casadesus. 2014. Can Integration Dificulties Affect Innovation And
Satisfaction. Industrial Management & Data System Vol 144. Iss.2 pp.
183-202
Arikunto Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktis.
Jakarta. Rineka Cipta
Audresh K. Paswan. 2011 Charles Blankston, Francisco Guzman. Relationalism
in Marketing Channels and Marketing Strategy. European Journal of
Marketing, vol 45. Iss.3. pp 311-333
Avanti Fontana. 2011. Innovate We Can!. Bekasi. Cipta Inovasi Sejahtera.
Boyd, Walker dan Larreche. 2000. Manajemen Pemasaran: Suatu Pendekatan
Strategis Dengan Orientasi Global. Edisi Kedua. Jakarta. Erlangga.
Buchari Alma. 2007. Manajemen Pemasaran dan Pemasaran Jasa. Alfabeta
Bandung.
Cannon,Perreault & McCarthy. 2008. Manajemen Pemasaran, Jakarta: Salemba
Empat.
Cooper, Donald R. dan Pamela S. Schindler. 2008. Business Research Methods,
Tenth Editition, Boston. McGraw-Hill International Edition.
Cravens, W. Davic. 2009. Pemasaran Strategis. Jakarta. Erlangga.
Cravens, David W. And Nigel F. Piercy.2003. Strategic Marketing. 7ed.
McGrawhill Copmanies. Inc. New York. USA.
Damanik, Janianton dan Weber, Helmut. 2006. Perencanaan Ekowisata Dari
Teori ke Aplikasi. Yogyakarta. PUSPAR UGM dan Andi.
David Rainey. 2005. Product Innovation. Published in the United States of
America by Cambridge University Press. New York
152
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
David W. Craven and Nigel F. Piercy. 2013. Strategic Marketing. Tenth Edition.
New York. McGraw Hill International Editio Lestari.
Evans,
Nigel, David Campbell &George Stonehouse. 2003. Strategic
Management for Travel and Tourism. Oxford. Butterworth-Heinemann.
Emel Kursunluoglu. 2014. Shopping centre custmer service creating customer
satisfaction and loyalty. Marketing Intelligence & Planning. Vol. 32. Iss
4.pp. 528-548
Fandy Tjiptono dan Gregorius Chandra. 2005. Manajeman Kualitas Jasa.
Yogyakarta. ANDI.
Fandy Tjiptono. 2005. Brand Management & Strategy (EVA), Yogyakarta .ANDI.
Fandy Tjiptono. 2008. Strategi Pemasaran. Yogyakarta. ANDI.
George S Day, Robin Wensley. 1994. Assesing Advantage : A Framework for
Diagnosing Competitive Superiority. Journal of Marketing, April.
Gianfranco Walsh, Keith Dinnie, Klaus Petter Wieldman. 2006. How do
corporate reputation and customer satisfaction impact customer
defection? A study of private energy customers in Germany. Journal of
Services Marketing, Vol. 20 Iss: 6, pp.412 – 42
Handi Irawan. 2009. 10 Prinsip Kepuasan Pelanggan. Jakarta. PT. Elex Media
Komputindo.
Hermawan Agus. 2012. Komunikasi Pemasaran. Jakarta. Erlangga
Husein Umar. 2010. Desain Penelitian MSDM dan Perilaku Karyawan
Paradigma Positivistik dan Berbasis Pemecahan Masalah, Jakarta: PT
RajaGrafindo Persada.
Irawan, Koko. 2010. Potensi Objek Wisata Air Terjun Serdang Sebagai daya tari
Wisata DI Kabupaten Labuhan Batu Utara. Kertas Karya. Program
Pendidikan Non Gelar Pariwisata. Universitas Sumatera Utara
Jay Prakash Mulki. Fernando Jaramilo. 2011. Ethical Reputation and Value
Recieved Customer Perception. International Journal of Bank Marketing.
Vol.29 iss. 5. Pp. 358-372
Kay John. 1997. Do you Have The Right Distinctive Capabilities? Hal 17-19
Kare Skallerud. 2011. School Reputation and Its Relation to Parents. Satisfaction
and Loyalty. International Journal or Eductional Management. Vol. 25 iss.
7. Pp. 671-686
153
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Kim, H.S., Kim, Y.G. 2009. A CRM performance measurement framework. its
development process and application. Industrial Marketing Management
38, 477-489.
Kotler, Amstrong. 2009. Prinsip-Prinsip Pemasaran edisi 12 jilid 1 dan 2.
Jakarta. Erlangga.
Kotler, Amstrong. 2012. Prinsip-Prinsip Pemasaran edisi 13 jilid 1. Jakarta.
Erlangga.
Kotler dan Keller. 2016. Marketing Management Edisi 15. Global Edition.
Pearson Prentice Hall.
Kotler,
Philip. 2002. Manajemen Pemasaran. Analisis, Perencanaan,
Implementasi dan Kontrol, terj : Hendra Teguh dan Ronny Antonius
Rusly, Edisi 9, Jilid 1 dan 2, PT Prenhalindo, Jakarta.
Leutario, Florida C. 2007. Introduction To Tourism. Manila. Red Book Store
Lepak et al. 2007. Strategic HRM in North America looking to the future. The
International Journal of Human Resource Management,19:8,1486 — 1499
Lok J. 2010. Academy od Management journal Vol. 53. pp 1305-1335
Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1.
Jakarta:PT Index.
Marpaung, Happy dan Bahar, Herman. 2003. Pengantar Pariwisata. Bandung.
Alfabeta.
Marsum WA. 2004. Bar, Minuman dan Pelayanannya. Penerbit Andi Jogyakarta.
Naresh K. Malhotra. 2010. Marketing Research. An Applied Orientation Sixth
Edition Pearson Education.
Ninemeier, Jack D & Hayes, David K. 2011. Restaurant Operations Management.
New Jersey. Pearson Prentce Hall.
Oka. A. Yoeti. 2008. Perencanaan dan Pengembangan Pariwisata. Cetakan
Kedua . PT. Pradnya Paramita.
Petkova et al. 2012. Reputation as an intnagible Asset. Reflections on Theory and
Methods in Two Empirical Studies of Business Scholl Reputation. Journal
Of Management. Vol. 36. Pp. 610-619
Raffaele Filieri. 2015. From Market Driving to Market Driven. Marketing
intelligence & Planning. Vol. 33. Pp. 238-257
154
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Rangkuti, Freddy. 2004. Analisis SWOT Teknik Membedah Kasus Bisnis. PT.
Gramedia Pustaka Utama, Jakarta.
Rhee, B., Veen, J.A.A., Venugopal, V., Nalla, V.R. 2010. A new revenue sharing
mechanish for coordinating multi echelon supply chains. Operation
research letters no. 38 pp. 296-301.
Riandina, W. Dan R.N Suryana. 2006. Analisis Kepuasan Pengunjung dan
Pengembangan Fasilitas Wisata. Wisata Agro. Jurnal Agro Ekonomi. Vol.
24. No.1
Santoso, Singgih. 2012. Statistik Parametik. Jakarta. PT Gramedia Pustaka Umum
Sekaran, uma dan Roger Bougie. 2013. Research Method For Business: A Skill
Building Approach. John Wiley Sons. New York.
Suarthana. 2006. Manajemen Perhotelan. Edisi Kantor Depan. Kuta Utara.
Mapindo
Subhamaya Panda and Tapan K. Panda. 2009. An Alternative Method for
DeveleopingNew Tourism Products
Sihite, Richard. 2000. Tourism Industry. Surabaya .SIC.
Silvia Bellingkrodt, Carl Marcus Wallenburg. 2015.The role of customer relations
for innovativeness and customer satisfaction. The International Journal of
Logistics Management, Vol. 26 Iss 2 pp. 254 – 274
Sivalogat V, Wu Xiaobo. 2015. Moderation effect on Innovation capability
Intellectual Capital and Innovation capability of the Apparel Industry in Sri
Lank. Journal Intelectual Innovation. Vol 2
Suyitno. 2003. Konsep Pembelajaran Matematika Dasar. Jakarta. Pustaka.
Thomson. 2006. Building Competitive Advantage. Alfabeta. Bandung.
Ulber Silalahi. 2012.Metode Penelitian Sosial. Bandung. Refika Aditama.
Venugopal. 2010. Marketing Management – A Decision _ Making Approach
Response Books SAGE Publications India Pvt Ltd. New Delhi
Walters. D. 2002. “Operations Strategy”. Palgrave Macmillan
Walker, John R. 2009. Introduction To Hospiltality.Upper Saddle River. New
Jersey. Pearson Education. Inc
Zeithmal. A. Valaries dan Mary Jo Bitner. 2013. Service Marketing. Integrating
Costumer Focus Across The Firm. 6th Edition. Irwin. McGraw-Hill.
155
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Sumber Lain
Arsip Food & Beverage department. Hotel IBIS Trans Studio Bandung.
Arsip Sales & Marketing department. Hotel IBIS Trans Studio Bandung.
UU RI No. 34 Tahun 2000.
UU RI No. 10 Tahun 2009
Badan Pusat Statistik Jawa Barat
156
Bayu Eka Putra, 2016
PENGARUH REPUTATION DAN INNOVATION SEBAGAI DIMENSI DISTINCIVE CAPABILITIES
TERHADAP CUSTOMER SATISFACTION DI OOPEN RESTAURANT HOTEL IBIS TRANS STUDIO
BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu