S MPP 1001451 Bibliography
DAFTAR PUSTAKA
Agung, Edi. 2012. Aplikasi Praktis SPSS Dalam Penelitian. Yogyakarta: Gava
Media.
Alma, Buchari. 2008. Manajemen Pemasaran dan Pemasaran Jasa. Bandung:
Alfabeta.
Alma, Buchari dan Ratih Hurriyati. 2010. Manajemen Corporate &. Strategi
Pemasaran Jasa Pendidikan. Bandung: Alfabeta.
B. Balaji. 2002. Services Marketing and Management. S. Chand & Company ltd:
New Delhi.
Cruchill, Gilbert A.2005. Dasar-dasar Riset Pemasaran Jilid 2. Jakarta: Erlangga.
Dinas
Pariwisata Daerah Istimewa Yogyakarta. 2012.
Kepariwisataan 2012. Daerah Istimewa Yogyakarta.
Buku
Statistik
Enz, Cathy A. 2010. Hospitality Strategic Management. New Jersey: John Wiley
& Sons, Inc. (e-book)
Fandy Tjiptono.2008. Strategi Pemasaran. Yogyakarta: Andi,
2012. Pemasaran Strategik Edisi 1. Yogyakarta: Andi
2012. Service,Quality and Satisfaction Edisi 3. Yogyakarta: Andi.
Fisk, Raymond P., Stephen J.Grove, and Jody John. 2014. “Service Marketing: An
Interactive Approach, Fourth Edition”. USA: South Western, Cengage
Learning. (Google Book)
Ghozali Imam. 2005. Aplikasi Multivariate dengan Program SPSS. Semarang:
Badan Penerbit Universitas Dipenogoro.
Hasan, Ali. 2009. Edisi Baru Marketing. Yogyakarta: Media Pressindo.
Harun Al – Rasyid. 1996. Teknik Penarikan Sampel dan Penyusunan Skala.
Jakarta: PT. Gramedia Pustaka Utama.
Hollensen, Svend. 2010. Marketing Management a Relationship Approach.
London: Prentice Hall. (e-book)
Husein Umar. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta:
PT. Rajafindo Persada.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
129
Husein Umar. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis Edisi
Kedua.
Jakarta:
Rajawali
Pers.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
130
131
Kotler P, Bowen J.T, Makens J.C. 2010. Marketing for Hospitality and Tourism.
New Jersey: Pearson Education, Inc.
Kotler, Philip dan Gary Armstrong. 2012. Principles of Marketing 14th Editions.
New Jersey: Prentice Hall. (e-book)
Kotler, Philip dan Kevin Lane Keller. 2012. Marketing Management 14th
Editions. New Jersey: Prentice Hall. (e-book)
Lamb, Hair, dan Carl McDaniel. 2012. MKTG5. United States: South-Western
Cengage Learning. (e-book)
Lovelock, Christopher dan Jochen Writz. 2011.Service Marketing : People,
Technology, Strategy. 7th edition., Upper Saddle River, New Jersey:
Pearson Hall.
Lupiyoadi, Rambat. 2013. Manajemen Pemasaran Jasa. Jakarta: Salemba Empat.
Mahotra, K. Naresh. 2009. Marketing: An Appplied Orientation. United
Kingdom: Pearson Edition.
Malhotra, K. Naresh. 2009. Riset Pemasaran Pendekatan Terapan. Jilid 1. Jakarta:
PT. Indeks.
Marsum, Atmodjo. 2008. Restoran dan Segala Permasalahannya. Yogyakarta:
Andi.
McCabe, Scot. 2009. Marketing Communicatons in Tourism and Hospitality:
Concepts, Strategies and Cases. Oxford: Elsevier Ltd. (e-book)
Morrison, Alastair. M. 2010. Hospitality and Travel Marketing. United State:
Delmar Thomson Learning.
Muhammad, A. 1985. Penelitian Kependidikan Prosedur dan Strategi. Bandung :
Angkasa.
Raju, G.P. 2009. Tourism Marketing and Management. Manglam Publications:
India.
Ratih
Hurriyati. 2010.
Bandung:Alfabeta.
Bauran
Pemasaran
dan
Loyalitas
Konsumen.
Richard dan Robert. 2008. Business Research Method and Statistics Using SPSS.
Sage: Singapore.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
132
Riduwan dan Sunarto. 2010. Pengantar Statistika. Bandung: Alfabeta.
Ratnasari, Ririn T. dan Mastuti H. Aksa. 2011. Manajemen Pemasaran Jasa.
Bogor: Ghalia Indonesia.
Reid, Robert D. dan David C. Bojanic. 2010. Hospitality Marketing Management
fifth edition. Canada: John Wiley & Sons., Inc.
Sekaran, Uma dan Roger Bougie. 2010. Research Methode for Business 5th
edition. United Kingdom : John Wiley & Sons Ltd.
Sudjana. 2004. Teknik Analisis Regresi dan Korelasi bagi Para Peneliti. Bandung:
Tarsito.
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung:
Alfabeta.
2014. Statistika untuk Penelitian. Bandung: Alfabeta.
Suharsimi Arikunto. 2008. Prosedur Penelitian Suatu Pendekatan ( Suatu
Pendekatan Praktik). Jakarta: PT. Renika Cipta.
Suliyanto. 2005. Analisis data dalam Aplikasi Pemasaran. Bogor: Ghalia
Indonesia.
Walker, John R. 2010. Introduction to Hospitality Management. New Jersey :
Pearson Prentice Hall.
Wiwoho, Arjuno. 2008. Pengetahuan Tata Hidang. Erlangga: Jakarta.
Zeithaml, Valarie A., et.al. 2013. Service Marketing: Integrating Customer Focus
Across the Firm 6th edition. Mc. Graw Hill Companies : New York.
Jurnal dan Sumber Lain nya
Ardhanari, Margaretha. 2008. Customer Satisfaction Pengaruhnya terhadap Brand
Preference dan Repurchase Intention Private Brand. Jurnal Riset Ekonomi
dan Bisnis Vol.8 No.2.
Fitriyani, Endah. 2014. Upaya meningkatkan Revisit Intention tamu melalui retro
marketing di Savoy Homan Bidakara Hotel. Skripsi S-1 Manajemen
Pemasaran Pariwisata UPI.
Hogreve, Jens dan Dwayne D. Gremler. 2009. Twenty Years of Service Guarantee
Research : A Synthesis. Journal of Service Research: volume 11 number 4.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
133
Johanna, Myra. 2006. Analisis Faktor-faktor yang Mempengaruhi Minat Beli
Ulang. Tesis S-2 Magister Manajemen Universitas Dipenogoro.
Kitchathorn, Parawee. 2007. Factor Influencing Customer Repurchase Intention:
An Investigation of Switching Barriers that Influence the Relationship
between Satisfaction and Repurchase Intention in the Low Cost airlines
Industry in Thailand. Journal of Marketing – DBA University of Australia.
Kuo, Ying-Feng, Tzu-Li Hu dan Shu-Chen Yang. 2012. Effects of inertia and
satisfaction in female online shoppers on repeat-purchase intention - The
moderating roles of word-of mouth and alternative attraction. Jurnal
volume 23.
Kuntjara. 2007. Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Ulang
Konsumen. Tesis sarjana S-2 Magister Manajemen Universitas Diponegoro.
Kusdyah, Ike. 2012. Persepsi Harga, Persepsi Merek, Persepsi Nilai, dan
Keinginan Pembelian Ulang Jasa Clinic Kesehatan (Studi Kasus Erha Clinic
Surabaya). Jurnal Manajemen Pemasaran vol. 7, No. 1.
Liden, Sara Bjorlin dan Bo Edvarson. 2003. Customer Expectations on Service
Guarantees. Managing Service Quality Journal. Volume 13 – pp. 338-348.
McCollough, Michael A. dan Dwayne D. Gremler. 2004. A Conceptual Model
and Empirical Examination of the Effect of Service Guarantees on Postpurchase Consumption Evaluation. Managing Service Quality Journal.
Volume 14 – pp. 58 – 74.
Meyer, Jeffrey dan Dwayne D. G, Jens Hogreve. 2014. Do Service Guarantees
Guarantee Greater Market Value?. Journal of Service Research. Vol. 17(2).
Pp. 150 – 163. Sagepub.
Mosavi, Seyed Alireza dan Mahnoosh Ghaedi. 2012. Role of perceived value in
explaining trust and repurchase intention in e-shopping. Journal
Management Business, vol.6.
Pradini, Adhi L.W. 2012. Analisis Kualitas layanan dan Brand image terhadap
Minat beli ulang pada restoran Kentucky Fried Chicken (KFC). Jurnal
Ekonomi dan Bisnis, Universitas Kristen Satya Wacana.
Pusat Data Indonesia Kemenparekraf & BPS. 2012. Perkembangan Wisatawan
Nasional. Dinas Kebudayaan Pariwisata.
UNWTO. 2013. World Tourism Barometer. Spain: World Tourism Organization.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
134
Vaerenbergh, Yves Van, Arne De Keyser dan Bart L. 2013. Customer intentions
to invoke service guarantees. Journal : Ghent University.
Vina, H. 2011. Pengaruh Persepsi Kualitas Produk Terhadap Niat Pembelian Ulang
pada Private Label “Carrefour” di Carrefour Melalui Kepuasan Konsumen
Sebagai Variabel Mediasi. Jurnal Manajemen.
Sales and Marketing Grand Aston Hotel Yogyakarta, 2014
WEF. 2013. The Global Competitiveness Report 2013–2014: Full Data Edition.
Geneva: World Economic Forum.
Yohanes Sugiharto. 2007. Pengaruh Kepuasan Terhadap Loyalitas Pelanggan.
Semarang. VISI edisi XVIII/2007.
Websites
Antique dan Daru. 2013. Wisatawan Eropa Terbanyak Kunjungi Yogyakarta
[online]. Tersedia: http://bisnis.news.viva.co.id. [21 April 2014]
Bali Tv. 2014. BPS: Kunjungan Wisman Menurun [online]. Tersedia:
http://www.balitv.tv. [21 April 2014]
BPS. 20www.jogjakota.bps.go.id di akses 24 April 2014).
Kemenparekraf. 2012. Data Kunjungan Wisatawan Mancanegara Bulanan Tahun
2013. [online]. Tersedia: http://www.disparbud.jabarprov.go.id [21 April
2014].
Jatot, Heru. 2014. Praktisi: perlu pemetaan objek wisata kuliner. [online].
Tersedia: http://jogja.antaranews.com/. [21 oktober 2014]
Panorama Magz. 2013. Strategi Pariwisata Indonesia 2014 [onine]. Tersedia:
http://www.panorama-magz.com. [21 April 2014]
Pikiran Rakyat. 2013. Pertumbuhan Sektor Wisata Asia Tenggara Cukup Tinggi
[online]. Tersedia: http://www.pikiran-rakyat.com. [21 April 2014]
www. GrandAstonYogyakarta.com
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Agung, Edi. 2012. Aplikasi Praktis SPSS Dalam Penelitian. Yogyakarta: Gava
Media.
Alma, Buchari. 2008. Manajemen Pemasaran dan Pemasaran Jasa. Bandung:
Alfabeta.
Alma, Buchari dan Ratih Hurriyati. 2010. Manajemen Corporate &. Strategi
Pemasaran Jasa Pendidikan. Bandung: Alfabeta.
B. Balaji. 2002. Services Marketing and Management. S. Chand & Company ltd:
New Delhi.
Cruchill, Gilbert A.2005. Dasar-dasar Riset Pemasaran Jilid 2. Jakarta: Erlangga.
Dinas
Pariwisata Daerah Istimewa Yogyakarta. 2012.
Kepariwisataan 2012. Daerah Istimewa Yogyakarta.
Buku
Statistik
Enz, Cathy A. 2010. Hospitality Strategic Management. New Jersey: John Wiley
& Sons, Inc. (e-book)
Fandy Tjiptono.2008. Strategi Pemasaran. Yogyakarta: Andi,
2012. Pemasaran Strategik Edisi 1. Yogyakarta: Andi
2012. Service,Quality and Satisfaction Edisi 3. Yogyakarta: Andi.
Fisk, Raymond P., Stephen J.Grove, and Jody John. 2014. “Service Marketing: An
Interactive Approach, Fourth Edition”. USA: South Western, Cengage
Learning. (Google Book)
Ghozali Imam. 2005. Aplikasi Multivariate dengan Program SPSS. Semarang:
Badan Penerbit Universitas Dipenogoro.
Hasan, Ali. 2009. Edisi Baru Marketing. Yogyakarta: Media Pressindo.
Harun Al – Rasyid. 1996. Teknik Penarikan Sampel dan Penyusunan Skala.
Jakarta: PT. Gramedia Pustaka Utama.
Hollensen, Svend. 2010. Marketing Management a Relationship Approach.
London: Prentice Hall. (e-book)
Husein Umar. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta:
PT. Rajafindo Persada.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
129
Husein Umar. 2009. Metode Penelitian untuk Skripsi dan Tesis Bisnis Edisi
Kedua.
Jakarta:
Rajawali
Pers.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
130
131
Kotler P, Bowen J.T, Makens J.C. 2010. Marketing for Hospitality and Tourism.
New Jersey: Pearson Education, Inc.
Kotler, Philip dan Gary Armstrong. 2012. Principles of Marketing 14th Editions.
New Jersey: Prentice Hall. (e-book)
Kotler, Philip dan Kevin Lane Keller. 2012. Marketing Management 14th
Editions. New Jersey: Prentice Hall. (e-book)
Lamb, Hair, dan Carl McDaniel. 2012. MKTG5. United States: South-Western
Cengage Learning. (e-book)
Lovelock, Christopher dan Jochen Writz. 2011.Service Marketing : People,
Technology, Strategy. 7th edition., Upper Saddle River, New Jersey:
Pearson Hall.
Lupiyoadi, Rambat. 2013. Manajemen Pemasaran Jasa. Jakarta: Salemba Empat.
Mahotra, K. Naresh. 2009. Marketing: An Appplied Orientation. United
Kingdom: Pearson Edition.
Malhotra, K. Naresh. 2009. Riset Pemasaran Pendekatan Terapan. Jilid 1. Jakarta:
PT. Indeks.
Marsum, Atmodjo. 2008. Restoran dan Segala Permasalahannya. Yogyakarta:
Andi.
McCabe, Scot. 2009. Marketing Communicatons in Tourism and Hospitality:
Concepts, Strategies and Cases. Oxford: Elsevier Ltd. (e-book)
Morrison, Alastair. M. 2010. Hospitality and Travel Marketing. United State:
Delmar Thomson Learning.
Muhammad, A. 1985. Penelitian Kependidikan Prosedur dan Strategi. Bandung :
Angkasa.
Raju, G.P. 2009. Tourism Marketing and Management. Manglam Publications:
India.
Ratih
Hurriyati. 2010.
Bandung:Alfabeta.
Bauran
Pemasaran
dan
Loyalitas
Konsumen.
Richard dan Robert. 2008. Business Research Method and Statistics Using SPSS.
Sage: Singapore.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
132
Riduwan dan Sunarto. 2010. Pengantar Statistika. Bandung: Alfabeta.
Ratnasari, Ririn T. dan Mastuti H. Aksa. 2011. Manajemen Pemasaran Jasa.
Bogor: Ghalia Indonesia.
Reid, Robert D. dan David C. Bojanic. 2010. Hospitality Marketing Management
fifth edition. Canada: John Wiley & Sons., Inc.
Sekaran, Uma dan Roger Bougie. 2010. Research Methode for Business 5th
edition. United Kingdom : John Wiley & Sons Ltd.
Sudjana. 2004. Teknik Analisis Regresi dan Korelasi bagi Para Peneliti. Bandung:
Tarsito.
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung:
Alfabeta.
2014. Statistika untuk Penelitian. Bandung: Alfabeta.
Suharsimi Arikunto. 2008. Prosedur Penelitian Suatu Pendekatan ( Suatu
Pendekatan Praktik). Jakarta: PT. Renika Cipta.
Suliyanto. 2005. Analisis data dalam Aplikasi Pemasaran. Bogor: Ghalia
Indonesia.
Walker, John R. 2010. Introduction to Hospitality Management. New Jersey :
Pearson Prentice Hall.
Wiwoho, Arjuno. 2008. Pengetahuan Tata Hidang. Erlangga: Jakarta.
Zeithaml, Valarie A., et.al. 2013. Service Marketing: Integrating Customer Focus
Across the Firm 6th edition. Mc. Graw Hill Companies : New York.
Jurnal dan Sumber Lain nya
Ardhanari, Margaretha. 2008. Customer Satisfaction Pengaruhnya terhadap Brand
Preference dan Repurchase Intention Private Brand. Jurnal Riset Ekonomi
dan Bisnis Vol.8 No.2.
Fitriyani, Endah. 2014. Upaya meningkatkan Revisit Intention tamu melalui retro
marketing di Savoy Homan Bidakara Hotel. Skripsi S-1 Manajemen
Pemasaran Pariwisata UPI.
Hogreve, Jens dan Dwayne D. Gremler. 2009. Twenty Years of Service Guarantee
Research : A Synthesis. Journal of Service Research: volume 11 number 4.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
133
Johanna, Myra. 2006. Analisis Faktor-faktor yang Mempengaruhi Minat Beli
Ulang. Tesis S-2 Magister Manajemen Universitas Dipenogoro.
Kitchathorn, Parawee. 2007. Factor Influencing Customer Repurchase Intention:
An Investigation of Switching Barriers that Influence the Relationship
between Satisfaction and Repurchase Intention in the Low Cost airlines
Industry in Thailand. Journal of Marketing – DBA University of Australia.
Kuo, Ying-Feng, Tzu-Li Hu dan Shu-Chen Yang. 2012. Effects of inertia and
satisfaction in female online shoppers on repeat-purchase intention - The
moderating roles of word-of mouth and alternative attraction. Jurnal
volume 23.
Kuntjara. 2007. Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Ulang
Konsumen. Tesis sarjana S-2 Magister Manajemen Universitas Diponegoro.
Kusdyah, Ike. 2012. Persepsi Harga, Persepsi Merek, Persepsi Nilai, dan
Keinginan Pembelian Ulang Jasa Clinic Kesehatan (Studi Kasus Erha Clinic
Surabaya). Jurnal Manajemen Pemasaran vol. 7, No. 1.
Liden, Sara Bjorlin dan Bo Edvarson. 2003. Customer Expectations on Service
Guarantees. Managing Service Quality Journal. Volume 13 – pp. 338-348.
McCollough, Michael A. dan Dwayne D. Gremler. 2004. A Conceptual Model
and Empirical Examination of the Effect of Service Guarantees on Postpurchase Consumption Evaluation. Managing Service Quality Journal.
Volume 14 – pp. 58 – 74.
Meyer, Jeffrey dan Dwayne D. G, Jens Hogreve. 2014. Do Service Guarantees
Guarantee Greater Market Value?. Journal of Service Research. Vol. 17(2).
Pp. 150 – 163. Sagepub.
Mosavi, Seyed Alireza dan Mahnoosh Ghaedi. 2012. Role of perceived value in
explaining trust and repurchase intention in e-shopping. Journal
Management Business, vol.6.
Pradini, Adhi L.W. 2012. Analisis Kualitas layanan dan Brand image terhadap
Minat beli ulang pada restoran Kentucky Fried Chicken (KFC). Jurnal
Ekonomi dan Bisnis, Universitas Kristen Satya Wacana.
Pusat Data Indonesia Kemenparekraf & BPS. 2012. Perkembangan Wisatawan
Nasional. Dinas Kebudayaan Pariwisata.
UNWTO. 2013. World Tourism Barometer. Spain: World Tourism Organization.
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
134
Vaerenbergh, Yves Van, Arne De Keyser dan Bart L. 2013. Customer intentions
to invoke service guarantees. Journal : Ghent University.
Vina, H. 2011. Pengaruh Persepsi Kualitas Produk Terhadap Niat Pembelian Ulang
pada Private Label “Carrefour” di Carrefour Melalui Kepuasan Konsumen
Sebagai Variabel Mediasi. Jurnal Manajemen.
Sales and Marketing Grand Aston Hotel Yogyakarta, 2014
WEF. 2013. The Global Competitiveness Report 2013–2014: Full Data Edition.
Geneva: World Economic Forum.
Yohanes Sugiharto. 2007. Pengaruh Kepuasan Terhadap Loyalitas Pelanggan.
Semarang. VISI edisi XVIII/2007.
Websites
Antique dan Daru. 2013. Wisatawan Eropa Terbanyak Kunjungi Yogyakarta
[online]. Tersedia: http://bisnis.news.viva.co.id. [21 April 2014]
Bali Tv. 2014. BPS: Kunjungan Wisman Menurun [online]. Tersedia:
http://www.balitv.tv. [21 April 2014]
BPS. 20www.jogjakota.bps.go.id di akses 24 April 2014).
Kemenparekraf. 2012. Data Kunjungan Wisatawan Mancanegara Bulanan Tahun
2013. [online]. Tersedia: http://www.disparbud.jabarprov.go.id [21 April
2014].
Jatot, Heru. 2014. Praktisi: perlu pemetaan objek wisata kuliner. [online].
Tersedia: http://jogja.antaranews.com/. [21 oktober 2014]
Panorama Magz. 2013. Strategi Pariwisata Indonesia 2014 [onine]. Tersedia:
http://www.panorama-magz.com. [21 April 2014]
Pikiran Rakyat. 2013. Pertumbuhan Sektor Wisata Asia Tenggara Cukup Tinggi
[online]. Tersedia: http://www.pikiran-rakyat.com. [21 April 2014]
www. GrandAstonYogyakarta.com
Ferina Ratnasari, 2015
PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu