Being more competitive through analyzing business process and managing customer relationship database - Widya Mandala Catholic University Surabaya Repository

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Bu.iaesa Process Aad Mo• • CustoDier
Relatioalrip Database

A THESIS

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By

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Anthony saDtoso (538_1007)

INDUSTRIAL ENGINEERING DEPARTMENT
ENGINEERING FACULTY
WIDY A MANDALA CATHOLIC UNIVERSITY

SURABAYA
2004

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Approval Sheet
This thesis entitled Being More Competitive through Analyzing Business

Process and Managing Customer Relationship Database has been examined at
December 12,2004 and approved that:
Name: Anthony Santoso
Nrp

: 5303001007

has accomplished partial fulfillment of the requirement for the Satjana Teknik
Degree in Industrial Department-Engineering Faculty by the following committee:

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(AnastasIa L. Maukar, ST.,Msc)
N.I.K: 531.03.0564

Member,

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