| Badan Penjaminan Mutu 2845 C1 V3 CAR
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 1 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.2.1,8.2.3
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that kontrak perkuliahan has been monitored regarding to it service level agreement (two weeks
before acara perkuliahan. For example as follows: Prodi PKLO, IKM, Teknik Elektro, Pend. Teknik Bangunan, Fisika,
Pendidikan Kimia, Pendidikan IPA, Pendidikan matematika, Pend. Bahasa Jepang, Pend. Ekonomi, Seni Rupa.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 1 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 2 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 8.2.3; 8.5.2
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that learning sequence delivered has been consistent with SAP (satuan acara perkuliahan).
Moreover there were no justification and corrective action when non-conformity has occurred. For example as
follows: Prodi Pend. Ekonomi, Pend. Teknik Bangunan, Prodi PGSD etc.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 2 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 3 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 6.3; 6.4
Area/Department/Process: Infrastructure
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that organization provide proper working environment to ensure security, safety and cleanliness
in Laboratories (Teknik Elektro, Pend. Teknik Bangunan, Fisika, Pendidikan Kimia, Pendidikan IPA, Pendidikan
matematika, Pend. Bahasa Jepang) and its maintenance. For example as follows: fire extinguisher was expired,
knowhow safety instruction for laboran, there were no control from laboran when lab user is not wearing standard
safety equipment (PPE), beehive and spider nest found inside labs, preventive maintenance schedule has not been
provided, lighting in Lab was not adequate.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 3 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 4 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.5.4
Area/Department/Process: Library and Lab
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that organization provide control to ensure the safeguarding of customer property, for example
student’s thesis maintained in Prodi Sendratasik and lab (Lab Hydro).
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 4 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 5 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.4.1; 8.4
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Although IKD has been implemented for Guest Lecturer, however Inadequate evidence that performance
evaluation (Evaluasi Kinerja) for outsource lecturer has been determined.
Inadequate evidence that lecturer gap analysis regarding to lecturer competency has been evaluated effectively.
For example Prodi Sociology dan Anthropology a/n Lecturer Mr. Fajar score 51 and Prodi PGSD a/n Ms. Fitria
Dwi P, however there was no action plan has been determined and monitored,
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 5 of 1
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 1 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.2.1,8.2.3
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that kontrak perkuliahan has been monitored regarding to it service level agreement (two weeks
before acara perkuliahan. For example as follows: Prodi PKLO, IKM, Teknik Elektro, Pend. Teknik Bangunan, Fisika,
Pendidikan Kimia, Pendidikan IPA, Pendidikan matematika, Pend. Bahasa Jepang, Pend. Ekonomi, Seni Rupa.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 1 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 2 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 8.2.3; 8.5.2
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that learning sequence delivered has been consistent with SAP (satuan acara perkuliahan).
Moreover there were no justification and corrective action when non-conformity has occurred. For example as
follows: Prodi Pend. Ekonomi, Pend. Teknik Bangunan, Prodi PGSD etc.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 2 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 3 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 6.3; 6.4
Area/Department/Process: Infrastructure
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that organization provide proper working environment to ensure security, safety and cleanliness
in Laboratories (Teknik Elektro, Pend. Teknik Bangunan, Fisika, Pendidikan Kimia, Pendidikan IPA, Pendidikan
matematika, Pend. Bahasa Jepang) and its maintenance. For example as follows: fire extinguisher was expired,
knowhow safety instruction for laboran, there were no control from laboran when lab user is not wearing standard
safety equipment (PPE), beehive and spider nest found inside labs, preventive maintenance schedule has not been
provided, lighting in Lab was not adequate.
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 3 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 4 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.5.4
Area/Department/Process: Library and Lab
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Inadequate evidence that organization provide control to ensure the safeguarding of customer property, for example
student’s thesis maintained in Prodi Sendratasik and lab (Lab Hydro).
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 4 of 1
Sent to agoeng_74@yahoo.com not more than 2 days since 4
Feb 2013
Corrective Action Request
Organisation: Universitas Negeri Semarang
Organisation Representative: Mr. Sugianto
Site(s) audited: Gedung H Kampus Sekaran Gunungpati Semarang Jawa Tengah
Auditor(s): Ghesang Haeraharja; Tomie Gautama
Date(s) of audit(s): 28 – 30 January 2013
CAR No: 5 of 5
Category: Minor
Standards: ISO 9001:2008, IWA 2:2007
Standard Ref.: 7.4.1; 8.4
Area/Department/Process: Various
Document Ref./ Issue no: QM
CAR Close out date: Next Surveillance Visit
Details of Non-Conformity:
Although IKD has been implemented for Guest Lecturer, however Inadequate evidence that performance
evaluation (Evaluasi Kinerja) for outsource lecturer has been determined.
Inadequate evidence that lecturer gap analysis regarding to lecturer competency has been evaluated effectively.
For example Prodi Sociology dan Anthropology a/n Lecturer Mr. Fajar score 51 and Prodi PGSD a/n Ms. Fitria
Dwi P, however there was no action plan has been determined and monitored,
Organisation Representative: Mr. Sugianto
Auditor: GH;TG
ACTION PLAN (to eliminate the cause of non-conformity in order to prevent recurrence):
Organization Representative:
Date:
Acceptance of Corrective Action / Comments (use additional sheets if necessary):
Auditor:
Date:
Response required:
Major
Corrective Action must be addressed within time frame stated.
Verification of action will occur at next visit. Additional follow up
may be required as indicated.
Job n°: ID-2845
CONFIDENTIAL
Report date:
Document:
28 – 30 January 2013
GS0401_I
Define
Minor
Close Out
Define
Visit Type: Surveillance
Issue n°:4_Rev.3
Close Out
Visit n°: 3
Page n°: 5 of 1