Institutional Repository | Satya Wacana Christian University: Aplikasi Pengaduan Pelanggan Menggunakan Delphi
Abstract
The continued development of information technology, now people can use it in all
the activities. One is a tool that computerized processing of customer complaints.
Customer complaint system currently still manual in Surakarta City taps, of course, this
will hinder the performance of a company. One way to minimize this problem is to design
an application of customer complaints. This application is designed in the form of
customer complaints archiving applications. The application is built using Delphi and
ZEOS DBO as database connections. This application provides important benefits to
PDAM Surakarta in processing incoming customer complaints.
Keywords : Delphi, Zeos Dbo, Customer Complaints
The continued development of information technology, now people can use it in all
the activities. One is a tool that computerized processing of customer complaints.
Customer complaint system currently still manual in Surakarta City taps, of course, this
will hinder the performance of a company. One way to minimize this problem is to design
an application of customer complaints. This application is designed in the form of
customer complaints archiving applications. The application is built using Delphi and
ZEOS DBO as database connections. This application provides important benefits to
PDAM Surakarta in processing incoming customer complaints.
Keywords : Delphi, Zeos Dbo, Customer Complaints