Institutional Repository | Satya Wacana Christian University: The Use of English for Receptionist in Le Beringin Hotel Salatiga T0 3110017 BAB IV

27

CHAPTER IV
CONCLUSION

Based on the observation and interviews that have been done before in in Le
Beringin Hotel Salatiga, the writer draw conclusions about receptionist and also gives
some suggestions for the hotel and future observation.
The conclusions that the writer has about receptionist are:
a. The theories about hotel, especially front office staff (receptionist) that
have got in class before are very helpfull the writer in doing the
observation and interviews.
b. In fact, some of those theories are match with the fact in work field. The
matching theories are about hotel facilities in front office desk and
receptionist attitudes. Besides that, there are several missing theories
there. For examples are about organization chart of front office and
receptionist’s work time. They are commonly happened everywhere.
c. The writer thinks that the missing theories are happened because they are
influenced by several factors, i.e. the hotel type (belongs to what stars
hotel), hotel needed, and the hotel management.

The writer also gives some suggestions for the hotel and the university. First,
for Le Beringin Hotel Salatiga, it should be better if the management encourage the
27

28
receptionists for using English actively when they serve foreign guest. They will look
so perceptive in handling the guest.
Second, the writer suggests for the university to make a formal preparation for
the students before doing observation and interview. Then, the university also can
make a closer relationship as a follow up action with the work fields that have given a
chance to the student for having observation and interview. So, it will make the next
observation and interview runs better and easier because there is a good relationship
before.