S MPP 1003045 Bibliography
DAFTAR PUSTAKA
Aaker, David A. 2013. Manajemen Pemasaran Strategis Edisi 8. Jakarta :
Salemba.
Adisaputro, Gunawan. 2014. Manajemen Pemasaran. Yogyakarta : UPP STIM
YKPN.
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik.
Jakarta : Rineka Cipta.
Arikunto, Suharsimi. 2009. Manajemen Penelitian. Jakarta : Rineka Cipta.
Azwar, Saifuddin. 2010. Reliabilitas dan Validitas. Yogyakarta : Pustaka Belajar.
Brennan, R. and Henneberg, S. C. 2008. Does Political Marketing Need The
Concept of Customer Value? Marketing Intelligence & Planning, 26 (6),
pp.559-572)
Dick, A. S. & Basu, K. 1994. Customer Loyalty : Toward an Integrated
Conceptual Framework. Journal of The Academy of Marketing Science, 22
(2), 99-113.
Egan, John. 2001. Relationship Marketing. Prentice Hall.
Esfahani, Ali. N., Javarzadeh, M., Navari, R. 2012. Studying Relationship
Between Customer Values and Customer Relationship Management
Fucttion (Case Study : Iranian Bank of Efgtesad Novin Branches). Journal
of Contemporary Research in Business, 3(9), pp: 1160-1168
Fourtuin, F. T. J. M. and Omta, S. W. F. 2007. Aligning R&D to Business-A
Longitudinal Study of Customer Value in R&D, International Journal of
Innovation and Technology Management, 4 (4), pp. 393-413.
Gaffar, Vanessa. 2007. CRM dan MPR Hotel. Bandung : Alfabeta.
Ghozali, Imam. 2011. Aplikasi Analisis Multivariat dengan Program IBM SPSS
19. Semarang : Undip.
Griffin, Jill. 2005. Customer Loyalty Edisi Menumbuhkan & Mempertahankan
Kesetiaan Pelanggan. Jakarta : Erlangga.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Handayani, Sylvieza. 2015. Analisis Pengaruh Customer Value Terhadap Sikap
dan Dampaknya pada loyalitas pelanggan (Survey pada Hotel Shafra
Kota Sanggau). Jurnal Manajemen Bisnis.
Hitt, Michael A. R. Duane Ireland, and Robert E. Hoskisson. 2005. Strategic
Management-Competitiveness and Globalization. USA : Thomson
Internasional Student Edition.
Hollensen, Svend. 2015. Marketing Management Third Edition. United Kingdom
: Pearson.
Huriyati, Ratih. 2010. Bauran Pemasaran dan Loyalitas Konsumen. Bandung :
Alfabeta.
Jiwanto, Dewangga Teguh. 2014. Pengaruh Customer Value Terhadap Loyalitas
Pelanggan Operator Seluler Terlkomsel, Indosat dan XL di Kota Bandung.
Skripsi. Universitas Telkom Bandung.
Kotler, Philip. 2001. Prinsip-Prinsip Pemasaran, Edisi Kedelapan, Jilid 2. Jakarta
: Erlangga.
Kotler, Philip & Amstrong, Gary. 2012. Principles of Marketing 14th Edition.
New Jersey : Prentice Hall.
Kotler, Philip & Keller, K. L. 2016. Marketing Management 15th Global Edition.
England : Pearson.
Lamb, C. W., Hair, F. J., McDaniel, Carl. 2011. Marketing 12th Edition. USA :
South-Western Cengage Learning.
Li, M. L., & Green R. D. 2010. A Mediating Infuence on Customer Loyalty The
Role of Perceived Value. Journal of Marketing Research.
Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa. Jakarta : Penerbit
Salemba Empat.
Mavondo, F. T. and Nasution, H. N. 2005. Strategic Marketing and Market
Orientation. Monash University Australia.
Mediana Bahri, Dinda Monika. 2010. Analisis Pengaruh Nilai Pelanggan,
Kualitas Pelanggan dan Kedekatan Emosional Terhadap Loyalitas
Nasabah (Studi kasus pada Bank BRI Cabang Pattimura Semarang).
Skripsi. Undip.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Olaru D. Purchase, S. and Peterson, N. 2008. From Customer Value to
Repurchase Intentions and Recommendations, Journal of Business &
Industrial Marketing, 23 (8), pp. 554-565.
Oesman, Yevis Marty. 2010. Sukses Mengeloa Marketing Mix, CRM, Customer
Value dan Customer Dependency. Bandung : Alfabeta.
Oktaria, Dian. 2014. Pengaruh Customer Relationship Management dan Nilai
Pelanggan Terhadap Loyalitas Pelanggan. Skripsi. Unikom Bandung.
Porter, Michael. 1985. Competitive Advantage : Creating and Sustanining
Superior Performance. New York : Simon and Schuster.
Riduwan dan Akdon. 2010. Rumus dan Data dalam Aplikasi Statistika. Bandung :
Alfabeta.
Robinette, Scott. 2001. Emotion Marketing. Jakarta : Mc.Grow Hill Book
Company.
Slater, S. F. and Narver, J.C. 2000. Intelligence Generation and Superior
Customer Value. Journal of Academy of Marketing Science 28 (1), 120127.
Storbacka, Kaj., 2001. Customer Relationship Management : Creating
Competitive Advantage Through Win-Win Relationship Strategies.
McGraw-Hill.
Sugiono. 2011. Statistika Untuk Penelitian. Bandung : Alfabeta.
Sugiono. 2012. Metode Kuantitatif Kualitatif dan R&D. Bandung : Alfabeta.
Sugiono. 2012. Metode Penelitian Kombinasi. Bandung : Alfabeta.
Sugiono. 2013. Metode Penelitian Manajemen. Bandung : Alfabeta.
Sumarwan, Ujang. 2010. Pemasaran Stratejik (Perspektif Value-Based Marketing
& Pengukuran Kinerja). Bogor : IPB Pres.
Timm, Paul R. 2001. Seven Power Strategies for Building Customer Loyalty. USA
: Amacom.
Tjiptono, Fandy. 2005. Pemasaran Jasa. Malang : Bayumedia Publishing.
Tjiptono, Fandy. 2012. Pemasaran Jasa. Jawa Timur : Bayumedia Publishing.
Tjiptono, Fandy., Gregorius Chandra. 2013. Pemasaran Global. Yogyakarta :
Andi.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Ulber, Silalahi. 2009. Metode Penelitian Sosial. Bandung : Refika Aditama.
Umar, H. 2002. Riset Pemasaran dan Perilaku Konsumen : Catatan Kedua.
Jakarta : Gramedia Pustaka Utama.
Utomo,
Priyanto
Doyo.
2006.
Analisis Terhadap
Faktor-Faktor yang
Mempengaruhi Loyalitas Konsumen pada Operator Telepon Seluler.
Thesis : Universitas Gadjah Mada.
Woodruff, R. B., The Next Source For Advantages. Journal of The Academy of
Marketing Science, 25, (2) : 142
Zeithaml, V. A. 2000. Consumer Perception of Price, Quality and Value : Ameans
End Model and Synthesis of Evidance. Journal of Marketing. Vol. 52. July
P2-22.
Website :
http://www2.unwto.org/
http://www.weforum.org/
https://www.bps.go.id/
http://www.bandungtourism.com/
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Aaker, David A. 2013. Manajemen Pemasaran Strategis Edisi 8. Jakarta :
Salemba.
Adisaputro, Gunawan. 2014. Manajemen Pemasaran. Yogyakarta : UPP STIM
YKPN.
Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik.
Jakarta : Rineka Cipta.
Arikunto, Suharsimi. 2009. Manajemen Penelitian. Jakarta : Rineka Cipta.
Azwar, Saifuddin. 2010. Reliabilitas dan Validitas. Yogyakarta : Pustaka Belajar.
Brennan, R. and Henneberg, S. C. 2008. Does Political Marketing Need The
Concept of Customer Value? Marketing Intelligence & Planning, 26 (6),
pp.559-572)
Dick, A. S. & Basu, K. 1994. Customer Loyalty : Toward an Integrated
Conceptual Framework. Journal of The Academy of Marketing Science, 22
(2), 99-113.
Egan, John. 2001. Relationship Marketing. Prentice Hall.
Esfahani, Ali. N., Javarzadeh, M., Navari, R. 2012. Studying Relationship
Between Customer Values and Customer Relationship Management
Fucttion (Case Study : Iranian Bank of Efgtesad Novin Branches). Journal
of Contemporary Research in Business, 3(9), pp: 1160-1168
Fourtuin, F. T. J. M. and Omta, S. W. F. 2007. Aligning R&D to Business-A
Longitudinal Study of Customer Value in R&D, International Journal of
Innovation and Technology Management, 4 (4), pp. 393-413.
Gaffar, Vanessa. 2007. CRM dan MPR Hotel. Bandung : Alfabeta.
Ghozali, Imam. 2011. Aplikasi Analisis Multivariat dengan Program IBM SPSS
19. Semarang : Undip.
Griffin, Jill. 2005. Customer Loyalty Edisi Menumbuhkan & Mempertahankan
Kesetiaan Pelanggan. Jakarta : Erlangga.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Handayani, Sylvieza. 2015. Analisis Pengaruh Customer Value Terhadap Sikap
dan Dampaknya pada loyalitas pelanggan (Survey pada Hotel Shafra
Kota Sanggau). Jurnal Manajemen Bisnis.
Hitt, Michael A. R. Duane Ireland, and Robert E. Hoskisson. 2005. Strategic
Management-Competitiveness and Globalization. USA : Thomson
Internasional Student Edition.
Hollensen, Svend. 2015. Marketing Management Third Edition. United Kingdom
: Pearson.
Huriyati, Ratih. 2010. Bauran Pemasaran dan Loyalitas Konsumen. Bandung :
Alfabeta.
Jiwanto, Dewangga Teguh. 2014. Pengaruh Customer Value Terhadap Loyalitas
Pelanggan Operator Seluler Terlkomsel, Indosat dan XL di Kota Bandung.
Skripsi. Universitas Telkom Bandung.
Kotler, Philip. 2001. Prinsip-Prinsip Pemasaran, Edisi Kedelapan, Jilid 2. Jakarta
: Erlangga.
Kotler, Philip & Amstrong, Gary. 2012. Principles of Marketing 14th Edition.
New Jersey : Prentice Hall.
Kotler, Philip & Keller, K. L. 2016. Marketing Management 15th Global Edition.
England : Pearson.
Lamb, C. W., Hair, F. J., McDaniel, Carl. 2011. Marketing 12th Edition. USA :
South-Western Cengage Learning.
Li, M. L., & Green R. D. 2010. A Mediating Infuence on Customer Loyalty The
Role of Perceived Value. Journal of Marketing Research.
Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa. Jakarta : Penerbit
Salemba Empat.
Mavondo, F. T. and Nasution, H. N. 2005. Strategic Marketing and Market
Orientation. Monash University Australia.
Mediana Bahri, Dinda Monika. 2010. Analisis Pengaruh Nilai Pelanggan,
Kualitas Pelanggan dan Kedekatan Emosional Terhadap Loyalitas
Nasabah (Studi kasus pada Bank BRI Cabang Pattimura Semarang).
Skripsi. Undip.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Olaru D. Purchase, S. and Peterson, N. 2008. From Customer Value to
Repurchase Intentions and Recommendations, Journal of Business &
Industrial Marketing, 23 (8), pp. 554-565.
Oesman, Yevis Marty. 2010. Sukses Mengeloa Marketing Mix, CRM, Customer
Value dan Customer Dependency. Bandung : Alfabeta.
Oktaria, Dian. 2014. Pengaruh Customer Relationship Management dan Nilai
Pelanggan Terhadap Loyalitas Pelanggan. Skripsi. Unikom Bandung.
Porter, Michael. 1985. Competitive Advantage : Creating and Sustanining
Superior Performance. New York : Simon and Schuster.
Riduwan dan Akdon. 2010. Rumus dan Data dalam Aplikasi Statistika. Bandung :
Alfabeta.
Robinette, Scott. 2001. Emotion Marketing. Jakarta : Mc.Grow Hill Book
Company.
Slater, S. F. and Narver, J.C. 2000. Intelligence Generation and Superior
Customer Value. Journal of Academy of Marketing Science 28 (1), 120127.
Storbacka, Kaj., 2001. Customer Relationship Management : Creating
Competitive Advantage Through Win-Win Relationship Strategies.
McGraw-Hill.
Sugiono. 2011. Statistika Untuk Penelitian. Bandung : Alfabeta.
Sugiono. 2012. Metode Kuantitatif Kualitatif dan R&D. Bandung : Alfabeta.
Sugiono. 2012. Metode Penelitian Kombinasi. Bandung : Alfabeta.
Sugiono. 2013. Metode Penelitian Manajemen. Bandung : Alfabeta.
Sumarwan, Ujang. 2010. Pemasaran Stratejik (Perspektif Value-Based Marketing
& Pengukuran Kinerja). Bogor : IPB Pres.
Timm, Paul R. 2001. Seven Power Strategies for Building Customer Loyalty. USA
: Amacom.
Tjiptono, Fandy. 2005. Pemasaran Jasa. Malang : Bayumedia Publishing.
Tjiptono, Fandy. 2012. Pemasaran Jasa. Jawa Timur : Bayumedia Publishing.
Tjiptono, Fandy., Gregorius Chandra. 2013. Pemasaran Global. Yogyakarta :
Andi.
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu
Ulber, Silalahi. 2009. Metode Penelitian Sosial. Bandung : Refika Aditama.
Umar, H. 2002. Riset Pemasaran dan Perilaku Konsumen : Catatan Kedua.
Jakarta : Gramedia Pustaka Utama.
Utomo,
Priyanto
Doyo.
2006.
Analisis Terhadap
Faktor-Faktor yang
Mempengaruhi Loyalitas Konsumen pada Operator Telepon Seluler.
Thesis : Universitas Gadjah Mada.
Woodruff, R. B., The Next Source For Advantages. Journal of The Academy of
Marketing Science, 25, (2) : 142
Zeithaml, V. A. 2000. Consumer Perception of Price, Quality and Value : Ameans
End Model and Synthesis of Evidance. Journal of Marketing. Vol. 52. July
P2-22.
Website :
http://www2.unwto.org/
http://www.weforum.org/
https://www.bps.go.id/
http://www.bandungtourism.com/
Andika Putra Nurjaman, 2016
PENGARUH CUSTOMER VALUE TERHAD AP LOYALITAS TAMU IND IVIDUAL YANG MENGINAP D I
THE PAPAND AYAN
Universitas Pendidikan Indonesia | repository.upi.edu|perpustakaan.upi.edu