8 drinking water are also provided for free.
The head of Nanga Pinoh Community Health Center stated that there are already many patients that use the breastfeeding corner when they come for an examination. Those who most often use the space are
the actually the staff of the health center themselves – so in fact there are twice as many benefits as
were expected
8. Implementation of a Suggestion Box in Batua Community Health Center, Makassar City
Makassar has implemented a suggestion box in every Community Health Center throughout the city. The suggestion boxes are opened and discussed every month with the involvement of health volunteers
and multi-stakeholder forums, in order for a resolution and follow up actions to be agreed on and carried out together. This suggestion boxes are locked, and the keys held by health staff such as
midwives or health volunteers.
9. Implementation of an SMS Gateway, Sungai Raya Kepulauan Community Health Center, Bengkayang District, West Kalimantan
Sungai Raya Kepulauan Community Health Center, in a coastal area in Bengkayang District, West Kalimantan Province, has had a suggestion box for a long time. However, the Community Health Center
staff admits that there are seldom any suggestions and complaints inside. Therefore, the Head of the Community Health Center decided to implement an SMS Gateway in the
Community Health Center. All the staff agreed to publish three mobile phone numbers so that patients are able to convey their complaints directly and quickly to the center. The mobile phones are held one
each by the head of the center, the head midwife, and the head of administration. Since the printing of banners with information about the SMS Gateway and listing the mobile phone
numbers, an increased number of suggestions have been received by the health center. All the suggestions and complaints are recorded in a complaint book, and if they cannot be held with
immediately,, the suggestions are discussed in a monthly mini workshop.
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10. District Regulation on Immediate Exclusive Breastfeeding, Singkawang City, West Kalimantan
With the assistance and support from USAID-KINERJA, the District Health Office of Singkawang City decided to increase their efforts on Safe Delivery and Immediate Exclusive Breastfeeding programs.
Various awareness raising and dissemination activities on the benefits of immediate and exclusive breastfeeding have been incorporated into the Distric
t Health Offi e s utritio progra , a d are implemented by the District Health Office in collaboration with the Family Welfare Movement, the
District Education Office, and the Ministry of Religion. The Singkawang government is determined to raise a healthy and intelligent generation of children that will benefit the whole city.
To guarantee the consistent and sustainable implementation of immediate and exclusive breastfeeding as a local priority program, the District Health Office developed a district head decree on immediate and
exclusive breastfeeding. The decree formulation process involved various government agencies and community representatives, including the Maternal and Child Health Care Forum. Prior to ratification,
the decree draft was consulted through a public test as a form of high local commitment to public participation.
With the ratification of the decree, the Department of Health in Singkawang City is also more confident in working together with other sectors and agents such as NGOs and community forums to support the
de ree s i ple e tatio . Additional policies have also been developed, instructing health workers to assist mothers to carry out immediate breastfeeding after childbirth and forbidding health workers
giving newborns formula milk. The main focus of activities has been on raising awareness, understanding, and willingness around
immediate and exclusive breastfeeding, not just for mothers but also for religious figures, community leaders, high school teachers, and staff from the Religious Affairs Office. The community multi-
stakeholder forum also frequently carries out campaigns, consultations, and counseling. Information and education are also provided at
arious ig e e ts su h as the ele ratio of Mother s Da a d Kartini Day, where the breastfeeding ambassador currently the wife of the District Head actively
campaigns on the importance of breastfeeding. As the breastfeeding ambassador, she speaks out about the rights of babies to receive breast milk and the rights of mothers to have the time and facilities that
support breastfeeding. The results of
“i gka a g s stro g promotion of breastfeeding are evident in the increased demand for immediate and exclusive breastfeeding assistance in health centers Hospitals, Maternity Clinics, and
Community Health Centers; increased demand for pregnancy classes; and increased demand for consultation and counseling with breastfeeding counselors, both through SMS and direct
communication face to face and telephone. Counseling on breastfeeding from religious figures has also become more popular, as has the inclusion of breastfeeding information in marriage sermons given by
Religious Affairs Office staff.
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11. Seven Minute Lecture Contest in Bondowoso District, East Java
