Concept of Conflict Concept

13 Conflict also become a natural part of daily communication. According to Myers 1992 : 268, conflict associated with anger, aggressiveness, physical and verbal fights and violence, all basically negative feelings and behaviors. On the other hand, behavioral views argue that conflict is not necessarily bad. It is natural part of an organization that has both constructive and destructive effects. 1. Internal Conflict Internal Conflict is one of the basic form of confrontation that is faced by the characters in the literature, and also later on will giving impact to the character as the result of the characters’ decision. The characters were forced to faced two or more option inside their mind. These options often different in every aspect and they have to choose one of them. The one that is usually faced Internal Conflict usually main character. This internal conflict is important in later on concluding the story in the end as the result of the decision made by the ma in character. The main character’s inner conflict can be what he thinks, what he wants, and what he really wants. Inner conflict may be difficult when the main character find it really hard to choose between one options to another. 2. External Conflict 14 Not like Internal Conflict, External Conflict happens when a character or main character face another person or situation that is working against the main character’s desire or goal. This can be happen between main character with another character or with nature. External conflict included extra personal which involves outside force, goal or threat.

2.3.2 Conflict Management Strategies

Conflict management strategies are important in handling a conflict. Through managing conflict, people can develop and maintain cooperative relationship where they combine their different perspective to solve the problems Dean and Mary Tjosvold, 1995:184. There are numbers of potentially good strategies available for conflict management which has strength in certain situation. Deetz and Stevenson in their book Managing Interpersonal Communication 1986:210 – 218 give their brief explanation about conflict management strategies and divide them into five: avoidance, pacification, competition, compromise, and creative integration. 1 Avoidance Avoidance is a common and passive way to deal with the conflict. Conflict avoidance can take place by avoiding context in which conflict might arise, by giving in to the other in a conflict situation or by agreeing to put the conflict to another time and place. Avoidance is a positive strategy when a better time and place for a conflict