Work environment Information Infrastructure Work environment

18 © ISO 2000 – All rights reserved

6.4 Work environment

Management should ensure that the work environment has a positive influence on motivation, satisfaction and performance of people in order to enhance the performance of the organization. Creation of a suitable work environment, as a combination of human and physical factors, should include consideration of — creative work methods and opportunities for greater involvement to realize the potential of people in the organization, — safety rules and guidance, including the use of protective equipment, — ergonomics, — workplace location, — social interaction, — facilities for people in the organization, — heat, humidity, light, airflow, and — hygiene, cleanliness, noise, vibration and pollution.

6.5 Information

Management should treat data as a fundamental resource for conversion to information and the continual development of an organizations knowledge, which is essential for making factual decisions and can stimulate innovation. In order to manage information, the organization should — identify its information needs, — identify and access internal and external sources of information, — convert information to knowledge of use to the organization, — use the data, information and knowledge to set and meet its strategies and objectives, — ensure appropriate security and confidentiality, and — evaluate the benefits derived from use of the information in order to improve managing information and knowledge. ISO 9001:2000, Quality management systems — Requirements

6.3 Infrastructure

The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes, as applicable a buildings, workspace and associated utilities, b process equipment both hardware and software, and c supporting services such as transport or communication. ISO 9001:2000, Quality management systems — Requirements

6.4 Work environment

The organization shall determine and manage the work environment needed to achieve conformity to product requirements. Licensed to PROXSEE LLCCAHYONO NUGROHO ISO Store order :849562Downloaded:2007-09-22 Single user licence only, copying and networking prohibited © ISO 2000 – All rights reserved 19 6.6 Suppliers and partnerships Management should establish relationships with suppliers and partners to promote and facilitate communication with the aim of mutually improving the effectiveness and efficiency of processes that create value. There are various opportunities for organizations to increase value through working with their suppliers and partners, such as — optimizing the number of suppliers and partners, — establishing two-way communication at appropriate levels in both organizations to facilitate the rapid solution of problems, and to avoid costly delays or disputes, — cooperating with suppliers in validation of the capability of their processes, — monitoring the ability of suppliers to deliver conforming products with the aim of eliminating redundant verifications, — encouraging suppliers to implement programmes for continual improvement of performance and to participate in other joint improvement initiatives, — involving suppliers in the organizations design and development activities to share knowledge and effectively and efficiently improve the realization and delivery processes for conforming products, — involving partners in identification of purchasing needs and joint strategy development, and — evaluating, recognizing and rewarding efforts and achievements by suppliers and partners.

6.7 Natural resources