© ISO 2000 – All rights reserved
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Outputs of quality planning for the organization should define the product realization and support processes needed in terms such as
— skills and knowledge needed by the organization, — responsibility and authority for implementation of process improvement plans,
— resources needed, such as financial and infrastructure, — metrics for evaluating the achievement of the organizations performance improvement
— needs for improvement including methods and tools, and — needs for documentation, including records.
Management should systematically review the outputs to ensure the effectiveness and efficiency of the processes of the organization.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
Top management should define and then communicate the responsibility and authority in order to implement and maintain an effective and efficient quality management system.
People throughout the organization should be given responsibilities and authority to enable them to contribute to the achievement of the quality objectives and to establish their involvement, motivation and commitment.
5.5.2 Management representative
A management representative should be appointed and given authority by top management to manage, monitor, evaluate and coordinate the quality management system. This appointment is to enhance effective and efficient
operation and improvement of the quality management system. The representative should report to top management and communicate with customers and other interested parties on matters pertaining to the quality management
system.
ISO 9001:2000, Quality management systems — Requirements 5.4.2 Quality management system planning
Top management shall ensure that a the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as
well as the quality objectives, and b the integrity of the quality management system is maintained when changes to the quality management system
are planned and implemented.
ISO 9001:2000, Quality management systems — Requirements
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
Top management shall ensure that responsibilities and authorities are defined and communicated within the organization.
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© ISO 2000 – All rights reserved
5.5.3 Internal communication
The management of the organization should define and implement an effective and efficient process for communicating the quality policy, requirements, objectives and accomplishments. Providing such information can aid
in the organizations performance improvement and directly involves its people in the achievement of quality objectives. Management should actively encourage feedback and communication from people in the organization as
a means of involving them.
Activities for communicating include, for example — management-led communication in work areas,
— team briefings and other meetings, such as for recognition of achievement, — notice-boards, in-house journalsmagazines,
— audio-visual and electronic media, such as email and websites, and — employee surveys and suggestion schemes.
5.6 Management review
