© ISO 2000 – All rights reserved
19 6.6 Suppliers and partnerships
Management should establish relationships with suppliers and partners to promote and facilitate communication with the aim of mutually improving the effectiveness and efficiency of processes that create value. There are various
opportunities for organizations to increase value through working with their suppliers and partners, such as
— optimizing the number of suppliers and partners, — establishing two-way communication at appropriate levels in both organizations to facilitate the rapid solution of
problems, and to avoid costly delays or disputes, — cooperating with suppliers in validation of the capability of their processes,
— monitoring the ability of suppliers to deliver conforming products with the aim of eliminating redundant verifications,
— encouraging suppliers to implement programmes for continual improvement of performance and to participate in other joint improvement initiatives,
— involving suppliers in the organizations design and development activities to share knowledge and effectively and efficiently improve the realization and delivery processes for conforming products,
— involving partners in identification of purchasing needs and joint strategy development, and — evaluating, recognizing and rewarding efforts and achievements by suppliers and partners.
6.7 Natural resources
Consideration should be given to the availability of natural resources that can influence the performance of the organization. While such resources are often out of the direct control of the organization, they can have significant
positive or negative effects on its results. The organization should have plans, or contingency plans, to ensure the availability or replacement of these resources in order to prevent or minimize negative effects on the performance of
the organization.
6.8 Financial resources
Resource management should include activities for determining the needs for, and sources of, financial resources. The control of financial resources should include activities for comparing actual usage against plans, and taking
necessary action.
Management should plan, make available and control the financial resources necessary to implement and maintain an effective and efficient quality management system and to achieve the organizations objectives. Management
should also consider the development of innovative financial methods to support and encourage improvement of the organizations performance.
Improving the effectiveness and efficiency of the quality management system can influence positively the financial results of the organization, for example
a internally, by reducing process and product failures, or waste in material and time, or b externally, by reducing product failures, costs of compensation under guarantees and warranties, and costs of
lost customers and markets. Reporting of such matters can also provide a means of determining ineffective or inefficient activities, and initiating
suitable improvement actions. The financial reporting of activities related to the performance of the quality management system and product
conformity should be used in management reviews.
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© ISO 2000 – All rights reserved
7 Product realization
7.1 General guidance
