Customer property Production and service provision

32 © ISO 2000 – All rights reserved

7.5.2 Identification and traceability

The organization can establish a process for identification and traceability that goes beyond the requirements in order to collect data which can be used for improvement. The need for identification and traceability may arise from — status of products, including component parts, — status and capability of processes, — benchmarking performance data, such as marketing, — contract requirements, such as product recall capability, — relevant statutory and regulatory requirements, — intended use or application, — hazardous materials, and — mitigation of identified risks.

7.5.3 Customer property

The organization should identify responsibilities in relation to property and other assets owned by customers and other interested parties and under the control of the organization, in order to protect the value of the property. Examples of such property are — ingredients or components supplied for inclusion in a product, — product supplied for repair, maintenance or upgrading, — packaging materials supplied directly by the customer, — customer materials handled by service operations such as storage, — services supplied on behalf of the customer, such as transport of customer property to a third party, and — customer intellectual property, including specifications, drawings and proprietary information. ISO 9001:2000, Quality management systems — Requirements 7.5.3 Identification and traceability Where appropriate, the organization shall identify the product by suitable means throughout product realization. The organization shall identify the product status with respect to monitoring and measurement requirements. Where traceability is a requirement, the organization shall control and record the unique identification of the product. NOTE In some industry sectors, configuration management is a means by which identification and traceability are maintained. ISO 9001:2000, Quality management systems — Requirements 7.5.4 Customer property The organization shall exercise care with customer property while it is under the organizations control or being used by the organization. The organization shall identify, verify, protect and safeguard customer property provided for use or incorporation into the product. If any customer property is lost, damaged or otherwise found to be unsuitable for use, this shall be reported to the customer and records maintained. NOTE Customer property can include intellectual property. Licensed to PROXSEE LLCCAHYONO NUGROHO ISO Store order :849562Downloaded:2007-09-22 Single user licence only, copying and networking prohibited © ISO 2000 – All rights reserved 33

7.5.4 Preservation of product