Findings RESEARCH FINDINGS AND DISCUSSIONS

digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id No. Satisfaction Scale frequency Percentage 3. Very Satisfied Satisfied 17 40,5 Neutral 16 38,1 Dissatisfied 7 16,7 Very Dissatisfied 2 4,8 Total N 42 100 Based on the table above, related to the instructor’s ways to make students to interact with him during the e-learning process, there were no students choose ‘very satisfied’. This means 0 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 17 students who chose satisfy; so, 40,5 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 16 respondents who chose it as their feeling; means 38,1 of the students are neither satisfied nor dissatisfied. In addition, 16,7 of the respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, ‘very dissatisfied’ has been chosen by 2 student; means only 4,8 of the students in online class felt very dissatisfied. d. The instructor’s individual treatment to students The next point for student-instructor interaction factor is the instructor’s individual treatment to students. In this aspect, the result of digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id the questionnaire distributed in the previous stages is showed as this following table: No. Satisfaction Scale frequency Percentage 4. Very Satisfied Satisfied 17 40,5 Neutral 16 38,1 Dissatisfied 7 16,7 Very Dissatisfied 2 4,8 Total N 42 100 It can be seen from the table above, related to the instructor’s individual treatment to students, it is exactly the same as the previous point; there were no students choose ‘very satisfied’. This means 0 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 17 students who chose satisfy; so, 40,5 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 16 respondents who chose it as their feeling; means 38,1 of the students are neither satisfied nor dissatisfied. In addition, 7 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, ‘very dissatisfied’ has been chosen by 2 student; means only 4,8 of the students in online class felt very dissatisfied. digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id e. The instructor’s way is sharing information to students me about the learning progress The last item for this factor is the instructor’s way is sharing information to students me about the learning progress; the result of the survey distributed in the previous stages of this research is presented in this following table No. Satisfaction Scale frequency Percentage 5. Very Satisfied 1 2,4 Satisfied 20 47,6 Neutral 14 33,3 Dissatisfied 6 14,3 Very Dissatisfied 1 2,4 Total N 42 100 The table above clearly shows that related to the instructor’s individual treatment to students, there were a students choose ‘very satisfied’. This means 2,4 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 20 students who chose satisfy; so, 47,6 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 14 respondents who chose it as their feeling; means 33,3 of the students are neither satisfied nor dissatisfied. In addition, 6 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, ‘very dissatisfied’ has been chosen by 1 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id student; means only 2,4 of the students in online class felt very dissatisfied. 2. Instructor’s Performance a. The instructor’s effectiveness for the e-learning process The first point for this factor is the instructor’s effectiveness for the e- learning process; the result of the survey distributed in the previous stages of this research is presented in this following table No. Satisfaction Scale frequency Percentage 1. Very Satisfied 3 7,1 Satisfied 16 38,1 Neutral 21 50 Dissatisfied 2 4,8 Very Dissatisfied Total N 42 100 This can be explained based on the table above, related to the instructor’s individual treatment to students, there were 3 students choose ‘very satisfied’. This means 7,1 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 16 students who chose satisfy; so, 38,1 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 21 respondents who chose it as their feeling; means 50 of the students are neither satisfied nor dissatisfied. In addition, 2 respondents chose dissatisfy to express their feelings towards digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id this online class in this aspect. Finally, ‘very dissatisfied’ has been chosen by 1 student; means only 0 of the students in online class felt very dissatisfied. b. The instructor’s available time to be contacted for the lessons or consultations during office hours or by appointment The next point for student-instructor interaction factor is the instructor’s individual treatment to students. In this aspect, the result of the questionnaire distributed in the previous stages is showed as this following table No. Satisfaction Scale frequency Percentage 2. Very Satisfied 3 7,1 Satisfied 18 42,9 Neutral 15 35,7 Dissatisfied 6 14,3 Very Dissatisfied Total N 42 100 The table above shows that regarding to the instructor’s encouragement for students to be actively involved in the learning process, there were no students choose ‘very satisfied’. This means 7,1 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 18 students who chose satisfy; so, 42,9 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id also has 15 respondents who chose it as their feeling; means 35,7 of the students are neither satisfied nor dissatisfied. In addition, 6 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose ‘very dissatisfied’. c. The instructor’s motivations for students to learn For further point in student-instructor interaction factor is the instructor’s motivations for students to learn. In this aspect, the result of the questionnaire distributed in the previous stages is showed as this following table No. Satisfaction Scale frequency Percentage 3. Very Satisfied Satisfied 17 40,5 Neutral 14 33,3 Dissatisfied 6 14,3 Very Dissatisfied 5 11,9 Total N 42 100 It is clearly showed in the table above that regarding to the instructor’s encouragement for students to be actively involved in the learning process, there were no students choose ‘very satisfied’. This means 0 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 17 students who chose satisfy; so, 40,5 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 14 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id respondents who chose it as their feeling; means 33,3 of the students are neither satisfied nor dissatisfied. In addition, 6 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, ‘very dissatisfied’ has been chosen by student; means 11,9 of the students in online class felt very dissatisfied d. The instructor’s fair treatments to all students For the next point in student-instructor interaction factor is the instructor’s fair treatments to all students. In this aspect, the result of the questionnaire distributed in the previous stages is showed as this following table No. Satisfaction Scale frequency Percentage 4. Very Satisfied 2 4,8 Satisfied 15 35,7 Neutral 22 52,4 Dissatisfied 3 7,1 Very Dissatisfied Total N 42 100 It is clearly presented in the table above that regarding to the The instructor’s fair treatments to all students, there were 2 students choose ‘very satisfied’. This means 4,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 15 students who chose satisfy; so, 35,7 of the students feel satisfied. Exactly the same as the digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id previous point, ‘neutral’ also has 22 respondents who chose it as their feeling; means 52,4 of the students are neither satisfied nor dissatisfied. In addition, 3 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose ‘very dissatisfied’. e. The instructor’s esteem to students for teacher-students relationship No. Satisfaction Scale frequency Percentage 5. Very Satisfied 2 4,8 Satisfied 8 19 Neutral 28 66,7 Dissatisfied 4 9,5 Very Dissatisfied Total N 42 100 It is noticeably showed in the table above that regarding to the The instructor’s esteem to students for teacher-students relationship, there were 2 students choose ‘very satisfied’. This means 4,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 8 students who chose satisfy; so, 19 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 28 respondents who chose it as their feeling; means 66,7 of the students are neither satisfied nor dissatisfied. In addition, 4 respondents chose dissatisfy to express their digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id feelings towards this online class in this aspect. Finally, there were no students chose “very dissatisfied”. f. The instructor’s appreciations for students’ questions and comments No. Satisfaction Scale frequency Percentage 6. Very Satisfied 5 11,9 Satisfied 17 40,5 Neutral 19 45,2 Dissatisfied 1 2,4 Very Dissatisfied Total N 42 100 It is clearly demonstrated in the table above that regarding to the The instructor’s appreciations for students’ questions and comments, there were 5 students choose ‘very satisfied’. This means 11,9 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 17 students who chose satisfy; so, 40,5 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 19 respondents who chose it as their feeling; means 42,5 of the students are neither satisfied nor dissatisfied. In addition, 1 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose “very dissatisfied”. digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id g. The instructor’s way in presenting materials and instructions No. Satisfaction Scale frequency Percentage 7. Very Satisfied 5 11,9 Satisfied 16 38,1 Neutral 13 31 Dissatisfied 8 19 Very Dissatisfied Total N 42 100 It is visibly showed in the table above that regarding to The instructor’s way in presenting materials and instructions, there were 5 students choose ‘very satisfied’. This means 11,9 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 16 students who chose satisfy; so, 38,1 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 13 respondents who chose it as their feeling; means 31 of the students are neither satisfied nor dissatisfied. In addition, 8 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose “very dissatisfied”. h. The instructor’s highlight for important points and lessons outline to students No. Satisfaction Scale frequency Percentage 8. Very Satisfied 4 9,5 Satisfied 15 35,7 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id Neutral 13 31 Dissatisfied 3 7,1 Very Dissatisfied 7 16,7 Total N 42 100 It is clearly showed in the table above that regarding to The instructor’s highlight for important points and lessons outline to students to be actively involved in the learning process, there were 4 students choose ‘very satisfied’. This means 9,5 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 15 students who chose satisfy; so, 35,7 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 13 respondents who chose it as their feeling; means 31 of the students are neither satisfied nor dissatisfied. In addition, 3 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were 7 students chose “very dissatisfied”. i. The instructor’s confirmation about the highlighted lessons for each topic No. Satisfaction Scale frequency Percentage 9. Very Satisfied 1 2,4 Satisfied 18 42,9 Neutral 12 28,6 Dissatisfied 8 19 Very Dissatisfied 3 7,1 Total N 42 100 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id The table above noticeably explains that regarding to the instructor’s confirmation about the highlighted lessons for each topic, there were 1 student choose ‘very satisfied’. This means 2,4 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 18 students who chose satisfy; so, 42,9 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 12 respondents who chose it as their feeling; means 28,6. Finally, there were 8 students or 19 of the whole students chose “dissatisfied” and 3 students 7,1 chose “very dissatisfied”. 3. Course Evaluation a. The courses materials relevant and useful No. Satisfaction Scale frequency Percentage 1. Very Satisfied 10 23,8 Satisfied 21 50 Neutral 11 26,2 Dissatisfied Very Dissatisfied Total N 42 100 It is clearly showed in the table above that regarding to The courses materials relevant and useful, there were 10 students choose ‘very satisfied’. This means 23,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 21 students who chose digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id satisfy; so, 50 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 11 respondents who chose it as their feeling; means 26, 2. Finally, there were no students chose “dissatisfied” and “very dissatisfied”. b. The assignments relevant and useful No. Satisfaction Scale frequency Percentage 2. Very Satisfied 4 9,5 Satisfied 24 57,1 Neutral 11 26,2 Dissatisfied 3 7,1 Very Dissatisfied Total N 42 100 It is clearly showed in the table above that regarding to the assignments relevant and useful, there were 4 students choose ‘very satisfied’. This means 9,5 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 24 students who chose satisfy; so, 57,1 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 11 respondents who chose it as their feeling; means 26,2 of the students are neither satisfied nor dissatisfied. In addition, 3 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose “very dissatisfied”. digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id c. Stated lesson plan e-learning process and the syllabus written or explained by the instructor No. Satisfaction Scale frequency Percentage 3. Very Satisfied 2 4,8 Satisfied 13 31 Neutral 17 40,5 Dissatisfied 9 21,4 Very Dissatisfied 1 2,4 Total N 42 100 It is obviously showed in the table above that regarding to stated lesson plan e-learning process and the syllabus written or explained by the instructor, there were 2 students choose ‘very satisfied’. This means 4,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 13 students who chose satisfy; so, 31 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 17 respondents who chose it as their feeling; means 40,5 of the students are neither satisfied nor dissatisfied. In addition, 9 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were only a student or only 2,4 of the students chose “very dissatisfied”. digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id d. Stated scoring rubric and feedback No. Satisfaction Scale frequency Percentage 4. Very Satisfied 1 2,4 Satisfied 13 31 Neutral 16 38,1 Dissatisfied 7 16,7 Very Dissatisfied 5 11,9 Total N 42 100 It is evidently presented in the table above that regarding to Stated scoring rubric and feedback, there were a student choose ‘very satisfied’. This means 2,4 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 13 students who chose satisfy; so, 31 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 16 respondents who chose it as their feeling; means 38,1 of the students are neither satisfied nor dissatisfied. In addition, 7 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were 11,9 of the students chose “very dissatisfied”. e. The testing and evaluation procedures No. Satisfaction Scale frequency Percentage 5. Very Satisfied 2 4,8 Satisfied 11 26,2 Neutral 18 42,9 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id Dissatisfied 7 16,7 Very Dissatisfied 4 9,5 Total N 42 100 It is clearly presented in the table above that regarding to The testing and evaluation procedures, there were 2 students choose ‘very satisfied’. This means 4,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 11 students who chose satisfy; so, 26,2 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 18 respondents who chose it as their feeling; means 42, 9 of the students are neither satisfied nor dissatisfied. In addition, 7 respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were 4 students chose “very dissatisfied”. 4. Administration a. E-learning process in general No. Satisfaction Scale frequency Percentage 1. Very Satisfied 2 4,8 Satisfied 20 47,6 Neutral 19 45,2 Dissatisfied 1 2,4 Very Dissatisfied Total N 42 100 It is clearly explained in the table above that regarding to E-learning process in general, there were 2 students choose ‘very satisfied’. This digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id means 4,8 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 20 students who chose satisfy; so, 47,6 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 19 respondents who chose it as their feeling; means 45,2 of the students are neither satisfied nor dissatisfied. In addition, a respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were no students chose “very dissatisfied”. b. The display’s design of the materials No. Satisfaction Scale frequency Percentage 2. Very Satisfied 6 14,3 Satisfied 14 33,3 Neutral 19 45,2 Dissatisfied 2 4,8 Very Dissatisfied 1 2,4 Total N 42 100 It is clearly showed in the table above that regarding to the display’s design of the materials, there were 6 students choose ‘very satisfied’. This means 14,3 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 14 students who chose satisfy; so, 33,3 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 19 respondents who chose it as their feeling; means digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id 45,2 of the students are neither satisfied nor dissatisfied. In addition, 4,8 of respondents chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there were only 1 student chose “very dissatisfied”. c. The display’s design of the examinationpractice pages The last point regarding to administration were taken for collecting the data about the display’s design of the examinationpractice pages from the students. The results of the data were presented in the table below No. Satisfaction Scale Frequency Percentage 3. Very Satisfied 3 7,1 Satisfied 11 26,2 Neutral 26 61,9 Dissatisfied 1 2,4 Very Dissatisfied 1 2,4 Total N 42 100 It is showed in the table above that regarding to the display’s design of the examinationpractice pages, there were 3 students choose ‘very satisfied’. This means 7,1 of the students in this class felt very satisfy towards this aspect. Furthermore, there were 11 students who chose satisfy; so, 26,2 of the students feel satisfied. Exactly the same as the previous point, ‘neutral’ also has 26 respondents who chose it as their feeling; means 61,9 of the students are neither satisfied nor dissatisfied. digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id In addition, a respondent chose dissatisfy to express their feelings towards this online class in this aspect. Finally, there was a student chose “very dissatisfied”. 5. Functionality a. Internet access requirement, electronic research availability For the functionality factor, the first aspect that collected by the researcher is about Internet access requirement, electronic research availability. The results of the data were presented below: No. Satisfaction Scale Frequency Percentage 1. Very Satisfied 3 7,1 Satisfied 5 11,9 Neutral 16 38,1 Dissatisfied 17 40,5 Very Dissatisfied 1 2,4 Total N 42 100 Based on the data displayed above, the most answer of the question from the respondents were chosen ‘dissatisfaction’ for their answer that shown by 17 students as 40,5 of respondents. Afterward, the second percentage which displayed as 38,1 taken from 16 respondents of 42 students chose ‘neutral’ for their answer. While, 5 students as 11,9 respondents said that they were satisfied with the Internet access requirement, electronic research availability of the lecture. Meanwhile, 3 digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id of students as 7,1 respondents answered that they were very satisfied. Therefore, 1 of students as 2,4 from the remaining data were informed that only one student who chooses ‘veri dissatisfied’ as their anwer which talking about Internet access requirement, electronic research availability. b. The website used in e-learning process The second responses were taken for collecting the data about the website used in e-learning process. The results of the data were presented below: No. Satisfaction Scale frequency Percentage 2. Very Satisfied 4 9,5 Satisfied 20 47,6 Neutral 14 33,3 Dissatisfied 4 9,5 Very Dissatisfied Total N 42 100 This result of data gained the students’ feeling about the website used in e- learning process. From the data above, the lowest percentage was shown by ‘very dissatisfied’ feeling which is no one of students chose that multiple choice. It means that ‘very dissatisfied’ has 0 respondent. Otherwise, the highest percentage was shown by ‘satisfied’ choice. 20 of 42 students as 47,6 respondents chose ‘satisfied’ for their answer. Followed by ‘neutral’ choice which has 14 students as 33,3 elected for digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id their answer. Afterward, there were 4 students as 9,5 respondents who chose ‘very satisfied’. This percentage has the same result for ‘dissatisfied’ response. c. Flexibility cost, time and place The last responses were taken for collecting the data about the cost, time and place during the process of the online class from the students. The results of the data were presented in the table below: No. Satisfaction Scale Frequency Percentage 3. Very Satisfied 8 19 Satisfied 11 26,2 Neutral 14 33,3 Dissatisfied 9 21,4 Very Dissatisfied Total N 42 100 From the data above, it could be seen that no one of students chose ‘very dissatisfied’ to show their feeling about Flexibility cost, time and place. Most of students chose ‘neutral’ for their answer proved with 14 students as 33,3 respondents. Followed by ‘satisfied’ choice, 11 students as 26,2 respondents chose as their second majority choice. Afterward, 9 of 42 students as 21,4 respondents chose ‘dissatisfied’ for their answer. Then, the balance of the respondents chose ‘very satisfied’ for their digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id answer which shown by 8 students as 19 respondents of the questionnaire.

B. Discussions

The presented data followed by the short explanation above draw the general information about students’ satisfaction of online learning class in the department. As explained in the section about research method, the researcher collects the data using form of quantitative or numeric description. Furthermore, to determine the percentage of satisfaction scale in each factor towards the online learning, it is needed to determine the expected value EV. This value can be determined by multiplying the number of question items with the highest score; calculate a score value SV. This value is the average of real acquired value derived from the research. Finally, in determining the category based on the percentage of interest and expectation is rooted to this following formula: P = �� �� � ��� Which the symbol P stands for percentage of interest and expectation; it shows the total of students’ satisfaction in form of percentage, SV has the meaning as ‘score value’, and ‘EV’ means ‘expected value. Based on the formula above, the researcher uses table to interpret data that is taken from respondents’ answer. The guidelines for the interpretation of the data to provide interpretation of the data on the average of the acquired value as follows: 1 Very satisfied, if the total value is in the interval of 84.1 ─100; digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id 2 Satisfied, if the total value is in the interval 84,00 ─ 68.01; 3 Neutral, if the total value is in the interval 68,00 ─ 52.01; 4 Not Satisfied, if the total value is in the interval 52,00 ─ 36.01; 5 Very Dissatisfied, if the total value is in the interval 20.00 ─36. Based on the theory about students’ satisfaction in e-learning, there are 5 factors to be examined, those are: Student-Instructor Interaction, Instructor’s Performance, Course Evaluation, Administration, and Functionality. In addition, there are 25 items in total to be measured with different points in each factor, based on the speculation explained in Chapter 2. Regarding to the presented data in the previous section, the formula explained above is applied to find the score, expected value, scale value, percentage of interest and expectation which lead to the satisfaction scale in general for each factor, it can be seen in the table below: Factor Score Expected Value EV Score Value SV �� �� x 100 Satisfaction Scale Student- Instructor Interaction 680 5 x 5 = 25 = 16,2 , x 100 = 64,8 Neutral Instructor’s Performance 1255 5 x 9 = 45 = 29,9 , x 100 = 66,4 Neutral digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id Course Evaluation 718 5 x 5 = 25 = 17,1 , x 100 = 68,4 Satisfied Administration 437 5 x 3 = 15 = 10,4 , x 100 = 69,4 Satisfied Functionality 412 5 x 3 = 15 = 9,8 , x 100 = 65,4 Neutral Total 3502 125 ��� � = 83,4 � , ��� x 100 = 66,7 Neutral Basically, it is clearly shown in the table above that it interprets every item in different factors of students’ satisfaction in online learning and including the total counted result for the students’ satisfaction scale. As shown in the first column, also explained in chapter 2, the factors affecting students’ satisfaction in online learning can be highlighted as student-instructor interaction, instructor’s performance, course evaluation, administration, functionality. The first factor, student-instructor interaction has 5 items. The score of this factor is 680; it is the result of summing the scores for each scale in each item. ‘Very satisfied’ is valued 5 points, 4 points for ‘satisfied’, ‘neutral’ has 3 points, ‘dissatisfied’ is valued 2 points and 1 point for ‘very dissatisfied’. The scores digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id digilib.uinsby.ac.id satisfaction scales times the sum of students’ responds; finally the results of the scores in each scales of satisfaction are totalized. So, 680 are the total score of this factor. It has a role as the first step in finding the score value before finding the percentage of satisfaction scale. Furthermore, the expected value is 25 gotten from the 5 items times the whole factors. Additionally, we need to find the score value, which is resulted from the score of the factor is divided by the whole respondents. Finally, the score value is divided by the expected value times100 resulting percentage of interest and expectation which leads to the satisfaction scale. For this factor, percentage of interest and expectation is 64,8 which means neutral. Regarding to the theory in chapter 2, neutral in students’ satisfaction to online class learning here means the students’ feeling is neither feeling satisfy nor dissatisfy. Particularly, the instructor did not really encourage the students to be actively involved in the e-learning process; the instructor’s feedback on students’ works through comments did not leave strong effect to some of the students; the instructor’s ways to make students to interact with him during the e- learning process unfortunately did not really leave deep impression to the students; the instructor’s individual treatment to students mostly did not work very well, and the instructor’s way in sharing information to students about the learning progress could not achieve students’ requirement.