EFEKTIVITAS SISTEM KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM MEMBERIKAN PELAYANAN PRIMA (Studi Pada Kantor Wilayah Departemen Agama Provinsi Jawa Timur)
EFEKTIVITAS SISTEM KOMPUTERISASI HAJI TERPADU (SISKOHAT)
DALAM MEMBERIKAN PELAYANAN PRIMA (Studi Pada Kantor Wilayah
Departemen Agama Provinsi Jawa Timur)
Oleh: LALU BUDIMAN ( 03230071 )
Goverment Science
Dibuat: 2008-04-17 , dengan 2 file(s).
Keywords: Efektivitas dan Pelayanan Prima
Dalam era reformasi ini, tuntutan masyarakat terhadap kualitas pelayanan publik adalah sesuatu
yang cukup beralasan dan tidak berlebihan mengingat sampai sejauh ini masyarakat masih
menilai bahwa kualitas pelayanan publik masih rendah serta kinerja pelayanan publik khususnya
oleh Pemerintah Daerah masih sangat jauh dari yang diharapkan. Kinerja pelayanan birokrasi
juga belum mampu menerapkan prinsip-prinsip pelayanan publik berwawasan good governance,
yaitu penyelenggaraan pelayanan publik yang diantaranya menjunjung tinggi nilai-nilai
transparansi, partisipasi, efisiensi, akuntabilitas serta menghargai martabat warga pengguna
Dalam konteks penyelenggaraan ibadah haji, peningkatan kualitas pelayanan yang diberikan
pemerintah dalam hal ini Departemen Agama yang bertindak tidak hanya sebagai regulator tetapi
juga sebagai operator tunggal dalam menyelenggarakan pelayanan haji masih kental dilakukan
sehingga menyebabkan pelayanan publik menjadi tidak efisien. Monopoli yang dilakukan
pemerintah membuat lemahnya perhatian pelayanan publik akan penyediaan pelayanan yang
berkualitas, manajemen pelayanan menjadi tidak kompetitif dan tidak sensitif pada persoalan
perbaikan kualitas secara menyeluruh. Oleh karena itu, Departemen Agama telah mengambil
langkah tepat dalam upaya meningkatkan pelayanan haji adalah dengan membangun suatu
Sistem Komputerisasi Haji Terpadu (SISKOHAT) yang bertujuan memberikan kemudahan
pelayanan bagi masyarakat yang berniat menunaikan ibadah haji, transparan dan dilakukan
secara on line dan real time antara Bank Penerima Setoran BPIH, Kanwil Departemen Agama di
33 Provinsi dengan pusat komputer ada pada Departemen Agama Pusat.
Tujuan penelitian ini antara lain adalah: 1) Mendiskripsikan Efektivitas Sistem Komputerisasi
Haji Terpadu (SISKOHAT) Dalam Memberikan Pelayanan Prima oleh Kanwil Departemen
Agama Provinsi Jawa Timur. 2) Mendiskripsikan kendala-kendala yang dihadapi Kanwil
Departemen Agama Provinsi Jawa Timur dalam penggunaan Sistem Komputerisasi Haji Terpadu
(SISKOHAT). Sedangkan lokasi penelitian dalam penelitian ini adalah Kanwil Departemen
Agama Provinsi Jawa Timur di Jl. Raya Juanda dan Asrama Haji Surabaya di Jl. Manyar
Kertoadi Surabaya sebagai tempat beroperasinya SISKOHAT Departemen Agama Provinsi Jawa
Timur. Penelitian ini menggunakan metode penelitian deskriptis dengan cara pendekatan
kualitatif.
Adapun hasil penelitian dapat disimpulkan
1.Dilihat dari sisi Tangibles, yaitu meliputi fasilitas fisik, peralatan kantor dan sumber daya
manusia Sistem Komputerisasi Haji Terpadu (SISKOHAT) secara umum dipersepsi baik oleh
pengguna. Walaupun menurut pihak SISKOHAT jumlah karyawan masih dirasa kurang.
In this reform era, society demand to quality of public service is something good reason and
proper remembering until now society still assess that quality of public service still lower and
also performance of public service specially by Local Government still so far from which is
expected. Performance of bureaucracy service also can not apply principles of public service
with vision of good governance, that is management of public service which among others
respect transparency values, participation, efficiency, accountability and also respect citizen
prestige.
In context religious service of haj management, increasing the service quality is given by
government in this case Religion Department that is not only as regulator but also as single
operator in carrying out service of haj still often to be conducted so that it cause public service
become not efficient. Monopolies that is conducted by government making lack of pay attention
to public service about quality of service providing, service management become not competitive
and it is not sensitive to problem of repairmen of quality as comprehensive. Therefore, Religion
Department has took step precisely in the effort of increasing service of haj by develop a
Computerize System of Unity Haj (SISKOHAT) that aim to give amenity of service to society
whom intend to conduct religious service of haj, transparent and conducted as on line and real
time between Bank Receiver of deposit BPIH, Regional office of Religion Department in 33
Province by computer centre on Centre of Religion Department.
The objective of this research among others 1) Describe Effectiveness of Computerize System of
Unity Haj (SISKOHAT) in Giving Prima Service by Regional office of Religion Department
Province of East Java 2) Describe Constraints is faced by regional office of Religion Department
Province of East Java in usage of Computerize System of Unity Haj (SISKOHAT). While
research location in this research is Regional office of Religion Department Province of East
Java in Jl. Raya Juanda and residence of Haji Surabaya in Jl. Manyar Kertoadi Surabaya as place
operating of SISKOHAT Religion Department Province of East Java. This research use
descriptive method research by qualitative approach.
As for result of this research can be concluded :
1. To be seen from side of Tangibles, that are covering physical facility, offoce equipments and
human resource of computerize system of Unity Haj (SISKOHAT) in general to be well
perception by consumer. Although according to SISKOHAT party the amount of employees still
less
2. Openness, that is customer able to know all information which they need as easy and clear
include procedure information, requirement, solution time, expense and others in general also to
be well perception because to get information from computerize system of unity Haj
(SISKOHAT) is easy, but for the man who less understand about information technology more
over anything else about reading and writing will find difficulties using it
3. Accuracy of Time, that is in order to be execution of public service can be finished in range of
time which have been determined well and also to be perception well by consumer of
Computerize System of Unity Haj (SISKOHAT) in Regional Office of Religion Department
Province of East Java
4. As a whole the quality of service in Computerize System of Unity Haj (SISKOHAT) Regional
Office of Religion Department Province of East Java by all consumer generally can be told well.
5. As for constraints to be faced by Regional Office of Religion Department Province of East
Java in usage of Computerize System of Unity Haj (SISKOHAT) cover internal and external
problem. Internal problem for example problem of human resource, while external problem is
the problem of government policy about Computerize System of Unity Haj (SISKOHAT).
DALAM MEMBERIKAN PELAYANAN PRIMA (Studi Pada Kantor Wilayah
Departemen Agama Provinsi Jawa Timur)
Oleh: LALU BUDIMAN ( 03230071 )
Goverment Science
Dibuat: 2008-04-17 , dengan 2 file(s).
Keywords: Efektivitas dan Pelayanan Prima
Dalam era reformasi ini, tuntutan masyarakat terhadap kualitas pelayanan publik adalah sesuatu
yang cukup beralasan dan tidak berlebihan mengingat sampai sejauh ini masyarakat masih
menilai bahwa kualitas pelayanan publik masih rendah serta kinerja pelayanan publik khususnya
oleh Pemerintah Daerah masih sangat jauh dari yang diharapkan. Kinerja pelayanan birokrasi
juga belum mampu menerapkan prinsip-prinsip pelayanan publik berwawasan good governance,
yaitu penyelenggaraan pelayanan publik yang diantaranya menjunjung tinggi nilai-nilai
transparansi, partisipasi, efisiensi, akuntabilitas serta menghargai martabat warga pengguna
Dalam konteks penyelenggaraan ibadah haji, peningkatan kualitas pelayanan yang diberikan
pemerintah dalam hal ini Departemen Agama yang bertindak tidak hanya sebagai regulator tetapi
juga sebagai operator tunggal dalam menyelenggarakan pelayanan haji masih kental dilakukan
sehingga menyebabkan pelayanan publik menjadi tidak efisien. Monopoli yang dilakukan
pemerintah membuat lemahnya perhatian pelayanan publik akan penyediaan pelayanan yang
berkualitas, manajemen pelayanan menjadi tidak kompetitif dan tidak sensitif pada persoalan
perbaikan kualitas secara menyeluruh. Oleh karena itu, Departemen Agama telah mengambil
langkah tepat dalam upaya meningkatkan pelayanan haji adalah dengan membangun suatu
Sistem Komputerisasi Haji Terpadu (SISKOHAT) yang bertujuan memberikan kemudahan
pelayanan bagi masyarakat yang berniat menunaikan ibadah haji, transparan dan dilakukan
secara on line dan real time antara Bank Penerima Setoran BPIH, Kanwil Departemen Agama di
33 Provinsi dengan pusat komputer ada pada Departemen Agama Pusat.
Tujuan penelitian ini antara lain adalah: 1) Mendiskripsikan Efektivitas Sistem Komputerisasi
Haji Terpadu (SISKOHAT) Dalam Memberikan Pelayanan Prima oleh Kanwil Departemen
Agama Provinsi Jawa Timur. 2) Mendiskripsikan kendala-kendala yang dihadapi Kanwil
Departemen Agama Provinsi Jawa Timur dalam penggunaan Sistem Komputerisasi Haji Terpadu
(SISKOHAT). Sedangkan lokasi penelitian dalam penelitian ini adalah Kanwil Departemen
Agama Provinsi Jawa Timur di Jl. Raya Juanda dan Asrama Haji Surabaya di Jl. Manyar
Kertoadi Surabaya sebagai tempat beroperasinya SISKOHAT Departemen Agama Provinsi Jawa
Timur. Penelitian ini menggunakan metode penelitian deskriptis dengan cara pendekatan
kualitatif.
Adapun hasil penelitian dapat disimpulkan
1.Dilihat dari sisi Tangibles, yaitu meliputi fasilitas fisik, peralatan kantor dan sumber daya
manusia Sistem Komputerisasi Haji Terpadu (SISKOHAT) secara umum dipersepsi baik oleh
pengguna. Walaupun menurut pihak SISKOHAT jumlah karyawan masih dirasa kurang.
In this reform era, society demand to quality of public service is something good reason and
proper remembering until now society still assess that quality of public service still lower and
also performance of public service specially by Local Government still so far from which is
expected. Performance of bureaucracy service also can not apply principles of public service
with vision of good governance, that is management of public service which among others
respect transparency values, participation, efficiency, accountability and also respect citizen
prestige.
In context religious service of haj management, increasing the service quality is given by
government in this case Religion Department that is not only as regulator but also as single
operator in carrying out service of haj still often to be conducted so that it cause public service
become not efficient. Monopolies that is conducted by government making lack of pay attention
to public service about quality of service providing, service management become not competitive
and it is not sensitive to problem of repairmen of quality as comprehensive. Therefore, Religion
Department has took step precisely in the effort of increasing service of haj by develop a
Computerize System of Unity Haj (SISKOHAT) that aim to give amenity of service to society
whom intend to conduct religious service of haj, transparent and conducted as on line and real
time between Bank Receiver of deposit BPIH, Regional office of Religion Department in 33
Province by computer centre on Centre of Religion Department.
The objective of this research among others 1) Describe Effectiveness of Computerize System of
Unity Haj (SISKOHAT) in Giving Prima Service by Regional office of Religion Department
Province of East Java 2) Describe Constraints is faced by regional office of Religion Department
Province of East Java in usage of Computerize System of Unity Haj (SISKOHAT). While
research location in this research is Regional office of Religion Department Province of East
Java in Jl. Raya Juanda and residence of Haji Surabaya in Jl. Manyar Kertoadi Surabaya as place
operating of SISKOHAT Religion Department Province of East Java. This research use
descriptive method research by qualitative approach.
As for result of this research can be concluded :
1. To be seen from side of Tangibles, that are covering physical facility, offoce equipments and
human resource of computerize system of Unity Haj (SISKOHAT) in general to be well
perception by consumer. Although according to SISKOHAT party the amount of employees still
less
2. Openness, that is customer able to know all information which they need as easy and clear
include procedure information, requirement, solution time, expense and others in general also to
be well perception because to get information from computerize system of unity Haj
(SISKOHAT) is easy, but for the man who less understand about information technology more
over anything else about reading and writing will find difficulties using it
3. Accuracy of Time, that is in order to be execution of public service can be finished in range of
time which have been determined well and also to be perception well by consumer of
Computerize System of Unity Haj (SISKOHAT) in Regional Office of Religion Department
Province of East Java
4. As a whole the quality of service in Computerize System of Unity Haj (SISKOHAT) Regional
Office of Religion Department Province of East Java by all consumer generally can be told well.
5. As for constraints to be faced by Regional Office of Religion Department Province of East
Java in usage of Computerize System of Unity Haj (SISKOHAT) cover internal and external
problem. Internal problem for example problem of human resource, while external problem is
the problem of government policy about Computerize System of Unity Haj (SISKOHAT).