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Table of Content
4. Director of Consumer Service “CONS”
- To define the strategy and business planning to leverage the Companys resources capability in creating competitive advantage to win the competition and long term growth of the consumer segment business portfolio consumer home services and
consumer personal services within Telkom Group; - To determine the parenting policies and mechanisms in order to create value through the optimization and harmonization of the
interrelation between the parent company and the entire entities managing the consumer segment business within Telkom Group;
- To determine the policy, governance, and mechanisms of the management of the consumer segment marketing functions; - To determine the policy, governance, and mechanisms of the management of the consumer segment sales and or partnership
function; - To determine the policy, governance, and mechanism of the management of customer relationship management on the
consumer segment; - Ensuring the effectiveness of business risk management in all units under the Directorate of Consumer Service.
5. Director of Enterprise Business Service “EBIS”
- To define the business strategy and planning to leverage the Companys resources capability in creating a competitive advantage to win the competition and to achieve long term growth of the corporate segment business portfolio enterprise and
business of Telkom Group; - To determine the parenting policies and mechanisms in order to create value through the optimization and harmonization of
the interrelation between the parent company and the entities managing the corporate segment business enterprise and business of Telkom Group;
- To determine the policy, governance, and mechanisms of the management of corporate segment marketing function enterprise and business;
- To determine the policy, governance, and mechanisms of the management of the corporate segment sales andor account management function enterprise and business;
- Determine the policy, governance, and mechanism of customer relationship management for corporate segment enterprise and business;
- Ensuring the effectiveness of risk management in all business processes of the entire units under the Directorate of Enterprise Service.
6. Director of Network, IT Solution “NITS”
- Determining the business plan and strategy in order to leverage the capability of company’s resources to developexploit the established business services by utilizing infrastructure, IT and solution to support Telkom Group business portfolio
synergistically; - Determining the policy, governance, and mechanism for the utilization of infrastructure network to support the growth of
Telkom Group business portfolio; - Determining the policy, governance, and mechanism for the utilization of IT to support the growth of Telkom Group business
portfolio; - Determining the policy, governance, and mechanism for the conditioning of excellent performance of servicessolutions to
support sustainable competitive growth of Telkom Group; - To manage and to control the parenting mechanism in accordance with the parenting strategy on the entire units under the
Directorate of NITS andor other units directly involved in the process of managing the infrastructure utilization and operation; - Ensuring the effectiveness of risk management in all business processes in all units under the Directorate of NITS.
7. Director of Human Capital Management “HCM”
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