Please help us keep the walk free of snow during the winter Request

Please help us keep the walk free of snow during the winter Request

months by clearing off the area in front of your store. Until now, we have taken care of our own space — and

Background

when a neighbor needed help, we all pitched in. This year we

are reminding you — before the shovels are all sold and the Reason

salt is all used — that everyone is expected to keep the sidewalk in front of his or her store free of snow and ice. This is not only for ease of walking, but also for safety.

Thanks from your neighbors and the customers who come

Goodwill

by on snow days! Signature Janice Smith/The Itty Bitty Shoppe

Business Letters for Busy People

This letter notifies a business of a complaint. JRD, Inc.

P.O. Box 6864 Mission, Kansas 66202

December 12, 20XX Mr. Anton Drissler, General Manager

Scripps 4732 Pennslyvania Kansas City, MO 64112

Dear Mr. Drissler:

I am writing about the facilities, food and service at the holiday dinner Reason

that JRD Corporation gave for its employees on Tuesday evening, December 11, at Scripps.

First, Ballroom B was much too cold for comfortable dining, with

Negatives

several very strong drafts along the west wall. Audio systems at parties in Ballrooms A and C were loud and distracting for our

11 entertainers as well as our guests.

Second, the food service was extremely poor — we had contracted for Specific

dinner at 6:30 p.m., and the first guests were not served until 8 p.m.

Details

The main course was cold; our ice cream dessert was melted. Third, there was no one available from Sales and Catering to offer

help, and those we talked to at the front desk were “not responsible.” In order to repair the situation, please reduce our room rent and food

Solution

bill by one-half; I have enclosed our agreement with the original total. And please, always have a representative from Sales and Catering in attendance at any future function hosted by JRD at Scripps.

For over 10 years, JRD has hosted many occasions in your hotel. In

Appreciation of light of our long professional association, I appreciate your resolution Resolution

of this matter. Sincerely, Signature Janet Coen

for Thomas W. Smith, President

Customer Relations Letters

This letter gives notification of a claim for damages made during an office move.

TIMBER Manufacturing P.O. Box 5557 Atlanta, GA 30329

April 29, 20XX Mr. Richard Lyons, President

Great Movers P.O. Box 5748 Atlanta, GA 30327

Dear Mr. Lyons:

This is to notify you of our claim for damaged goods against Great Purpose Movers. On April 27, Timber Manufacturing moved its office from Details

12224 Grand to 22455 McGee. The order number with Great Movers was #89648.

As the furniture was unloaded and placed in the new office, I

Reasons

discovered a 12-inch scratch along the front of an enameled cabinet (picture enclosed). I plan on having the damage to this

Decision

expensive piece repaired immediately and have enclosed five cost estimates for the work. All are rather close in price, but I prefer using Addison’s as they have done repairs for me in the past and guarantee their work. Addison’s estimate to repair the enameled cabinet is $750.

My contract with you covers loss or damage to $1,000. Please send Solution

your check for repairing the damage ($750) to: Donald J. Bilyeu

President Timber Manufacturing P.O. Box 5557 Atlanta, GA 30329

Sincerely, Signature

Donald J. Bilyeu DJB:efk

Enc.

Business Letters for Busy People