The Objectives of the Study The Scope of the Study The Significance of the Study

68

5.2 Suggestion

In relation to the conclusion, there are suggestions that the writer want to present in this section as follows. 1. The administration staffs of Islamic Education of State Islamic University to consider the importance of politeness strategies and establish it in interaction to students. The using of politeness strategies can avoid Face Threatening Act FTA that makes students comfortable and enjoyable to finish their study in State Islamic University. 2. It is suggested to the next front-line of staffs to be have the politeness strategies in their communication skill in order to give the best server for someone who need it. 3. Further research to enrich the field of politeness strategies in the other context. 69 REFERENCES Aridah, Politeness Phenomena as a Source of Pragmatic Failure in English as a Second Language. Brown, P. and Levinson, C. S. 1987. Politeness: Some Universals in Language Usage. United Kingdom: Cambridge University Press. Bogdan, R Biklen, S. 1982. Qualitative Research for Education 2 nd ed. Boston: Allan and Bacon. Collins, R. 1981. Sociology Since Midcentury Essays in Theory Cumulation. New York: Academic Press. Cutting, J. 2008. Pragmatics and Discourse: A Resource Book for Students. London: Routledge. Communication: Concepts and Processes Edited Englewood Cliffs, New Jersey: Prentice-Hall, 1971, Revised and Enlarged Edition, 1976, Third Edition, 1981 Denzin, N.K., Lincoln, Y.S. 1994 Handbook of Qualitative Research. Thousand Oaks: Sage Publication Douglas, K. M., Sutton, R. M., McGarty, C. 2008. Strategic language use in interpersonal and intergroup communication. In Y. Kashima, K. Fiedler P. Freytag Eds., Stereotype dynamics: language-based approaches to the formation, maintenance, and transformation of stereotypes New York: Taylor and Francis Group. Drew, P. Heritage, J. 1992 Analyzing Talk at Work: An Introduction. In: Drew, P. Heritage, J. Eds., Talk at Work: Interaction in Institutional Settings. Cambridge University Press, Cambridge Goodwin, M.H. 1980 : Processes of mutual monitoring implicated in the production of description sequences. Sociological Inquiry Goffman, E. 1967. Interactional Ritual. Chicago: Aldine Publishing. Heritage, J. Atkinson, J. M. 1984 Introduction. In: Atkinson, J. M. Heritage, J. Eds., Structures of Social Action. Cambridge University Press, Cambridge. John A. D. and Anita L. V. in John O. Greene and Brant R. Burleson. 2003. Handbook of Communication and Social Interaction Skills. London: Lawrence Erlbaum Associates. 70 Lakoff, R. 1990 Talking Power: The Politics of Language. New York: Basic Books. Lakoff, T. R. and Ide S. 2005 Broadening the Horizon of Linguistic Politeness. Philadelphia: John Benjamins Publishing Company. Lincoln, Y.S., Cuba, E.G 1985 Naturalistic Inquiry. California: Sage Publication. Leech. N. G. 1983 Principle of Pragmatic. New York. Longman. Markus, M. 2011 Politeness in Interaction: an Analysis of Politeness Strategies in Online Learning and Teaching. Miles, M.B., Huberman, A.M. 1984. Qualitative Data Analysis. Beverly Hills, CA: Sage Moffatt, A. 2012. Indonesian Culture Profile. London; Diversicare Publisher. Moleong, L. J. 2010 Metodologi Penelitian Kualitatif. Bandung: Remaja Rosda Karya Murni, S. M. 2013 Kesantunan Linguistik. Medan: Unimed Press. Nahla N. B. 2012 Gender and Politeness in a Foreign Language Academic Context. International Journal of English Linguistic. Beirut: Lebanese American University. Nunan D. 1992 Research Methods in Language Learning. New York: Cambridge University Press. Rebrová, S. and Ondrejová, Zuzana. Indonesian Business Etiquette, Language and Culture. Reiter, R. M. 2000 Linguistic Politeness in Britain and Uruguay: a Contrastive Study of Requests and Apologies. Philadelphia: John Benjamins Publishing Company. Rezeky A. A. 2014. Politeness Strategies Used by Customer Service Staff at Mandiri Bank Sacks, H., Schegloff, E. A., Jefferson, G. 1974 A Simplest Systematics for the Organization of Turn-Taking for Conversation. Schegloff, E. A. 2006 Sequence Organization in Interaction. Cambridge University Press, Cambridge. Schegloff, E. A. Sacks, H. 1973 Opening Up Closings.