Pengaruh Hardiness atas kuat lemahnya Peranan Beban Kerja Mental Terhadap Stres Kerja Pada Frontliner di Bank Mandiri Area Pematangsiantar
111
DAFTAR PUSTAKA
Ajala, Emmanuel Majekodunmi. 2012. The Influence of Workplace Environment
on Workers’ Welfare, Performance and Productivity. The African
Symposium, 12 (1).
Almasitoh, U. H. 2011. Stres Kerja Ditinjau dari Konflik Peran Ganda Dan
Dukungan Sosial Pada Perawat. Jurnal Psikoislamika, 8 (1).
Arikunto, S. 2002. Manajemen Penelitian ; Suatu Pendekatan Praktek, edisi
kelima . Jakarta, Rineka Cipta.
Azagba, Sunday & Sharaf, Mesbah. F. 2011. The effect of job stress on smoking
and alcohol consumption . Journal of Health Economic Review, 1 (15).
Azwar, S. 2005. Metodologi Penelitian . Yogyakarta : Pustaka Belajar.
Bridger, R. S. 2001. Introduction to ergonomics. Singapore : McGraw Hill, Inc.
Carrere, S., Evans, G. W., Palsane, M. N., & Rivas, M. 2011. Job strain and
occupational stress among urban public transport operators . Journal of
Occupational Psychology, Vol. 64 (4).
Cummings & Worley. 2005. Organizational development & change , 8th ed.
Thomson South-Western.
Da Silva, R. M., Gulart, C. T., & Guido, L. A. 2013. Hardy Personality and
Burnout Syndrome Among Nursing Students in Three Brazilian Universities .
Journal of Health Science, 13 (3).
Demateis, Tyra. 1999. The hardy personality in theory, research, and practice ; a
passport to a hardy life. UCI-Santa Ana Teachers Institute 1999 Seminars.
DiMatteo, M. Robin. & Martin, Leslie. R. 2002. Health Psychology. US : Allyn &
Bacon.
Dowse, S. & Underwood, J. 2001. Work Life Balance of IT Managers: Finding
Time for a Life . Australian Conference on Information Systems, 12 (16).
Girdano, et al. 2005. Deprivational stress : the psychological stress response .
http://www.iavi.org/why-a-vaccine/Pages/the-pandemic.aspx. Diakses pada
tanggal 24 Maret 2015.
Greenberg, J. & Baron, R. A. 2003. Behavior in Organization , 8th edition. New
Jersey : Prentice Hall.
112
Gujarati, Damodar. 2006. Dasar-dasar Ekonometrika. Jakarta : Erlangga.
Hadi, S. 2000. Statistik. Jilid II. Cetakan 17. Yogyakarta: Andy Offset
Hancock, P. A., & Meshkati, N. 1988. Human Mental Workload . Amsterdam:
North Holland.
Harian Digital Tempo. Edisi 3 Juni 2014. Tingkat Stres Karyawan Bank Tinggi.
http://www.tempo.co/tingkat-stres-karyawan-bank-223/pages/article.
Diakses pada tanggal 8 Agustus 2014.
Harris, J. & Arendt, L. 1998. Stress reduction and the small business : increasing
employee and customer satisfaction. S.A.M. Advanced Management
Journal, Vol 63, No. 1.
International Labour Organization. 2013. Can Better Working Conditions Improve
The Performance of SMEs?An International Literature Review. PRODOC
ILO : Geneva.
Judkins, Sharon. 2005. Hardiness, Job Satisfaction, and Stress Among Home
Health Nurse . Home Health Care Management & Practice, 17 (2), 113-118.
Judkins, S., Reid, B., & Furlow, L. 2006. Hardiness training among nurse
managers : building a healthy workplace. Journal of Continuing Education
in Nursing, Vol 37, No. 5.
Juliardhana, R. & Wahyono, T. 2009. Hubungan Antara Kecerdasan Emosi
dengan Stres Kerja pada Teller dan Customer Service Bank. Naskah
Publikasi. Program Studi Psikologi, Universitas Islam Indonesia.
Kreitner, R. & Kinicki, A. 2005. Perilaku Organisasi: Organizational
Behaviour .Edisi 5. Jakarta: Salemba Empat.
Kuratsune, D., Tajima, S., Koizumi, J., Yamaguti, K., Sasabe., Mizuno, K.,
Tanaka, M., Okawa, N., Mito, H., Tsubone, H., Watanabe, Y., Inoue, M., &
Kuratsune, H. 2012. Changes in reaction time, coefficient of variance of
reaction time, and autonomic nerve function in the mental fatigue state
caused by long-term computerized kraeplin test workload in healthy
volunteers. World Journal of Neuroscience, 2 (113-118).
Lambert, V.A., Lambert, C. E., & Yamase, H. 2003. Psychological Hardiness,
Workplace stress and Related Stress Reduction Strategies . Nursing &
Health Science, 5 (2).
Luthans, Fred. 2006. Perilaku Organisasi, (Alih Bahasa V.A. Yuwono, dkk). Edisi
Bahasa Indonesia. Yogyakarta : ANDI.
113
Maddi, S.R., Kahn, S., & Maggi, K. L. 1998. The effectiveness of hardiness
training. Consulting Psychology Journal : Practice and Research, Vol 50
(2).
Mahardiani, Y. & Pradhanawati, A. 2013. Pengaruh stres kerja dan lingkungan
kerja fisik terhadap kinerja karyawan outsourcing pada PT. bank jateng
cabang koordinator dan cabang pembantu wilayah kota semarang. Jurnal
Administrasi Bisnis, Vol. 2, No.1.
Marizki, I., Wahyuning, C. S., & Desrianty, A. 2014. Evaluasi beban kerja mental
dan kualitas tidur operator call center menggunakan metode heart rate
variability sleep quality index. Jurnal Institute Teknologi Nasional, Vol. 2,
No. 2.
McCalister, K. T., Dolbier, C. L., Webster, J. A., Mallon, W. M, & Steinhardt, M.
A. 2006. Hardiness and Support at Work as Predictors of Work Stress and
Job Satisfaction . American Journal of Helath Promotion, 20 (3), 183-191.
Mubarok, A. S. 2007. Hubungan antara beban kerja mental (mental workload)
dan kelelahan (fatigue) terhadap motivasi kerja sales promotion girl/male
(spg/spm) PT. pasaraya toserjaya. Skripsi. Tidak diterbitkan. Universitas
Islam Negri (UIN) Syarif Hidayatullah.
Munandar, A. S. 2001. Stress dan Keselamatan Kerja. Psikologi Industri dan
Organisasi. Jakarta : Penerbit Universitas Indonesia.
Munoz, G. & Martinez, G. 2007. Contribution of Mental Workload to Job Stress
in Industrial Workers. Work a Journal of Prevention, Assessment and
Rehabilitation. 28 (4), 355-361.
Nakata, A. 2012. Psychososial job stress and immunity : A systematic review.
Journal of Methods Mol Biol, 934 : 39-75.
Neill, Denise. 2008. Nursing Workload and The Changing Health Care
Environment : a Review of The Literature . Administrative Issues Journal :
Education, Practice, and Research, 1 (2).
Nellson, D. L. & Quick J. C. 2011. Understanding Organizational Behavior .
Belmont CA : Cengage South-Western.
Rafferty, A. E., & Griffin, M. A. 2006. P erceptions of organizational change : A
stress and coping perspective. The Journal of Applied Psychology, 91 (5).
Rahim, M. A. 1997. Styles of managing organizational conflict : a critical review
of theory and research. Journal of general Psychology, Vol 109 (189-199).
114
Rao, S. & Borkar, S. 2012. Development of Scale for Measurement of Stress and
Performance Status of Public and Private Sector Bank Employees. Indian
Stream, Res. (2 (7), 1-7.
Revalicha, N. S. & Sami’an. 2013. Perbedaan Stres Kerja dan Beban Kerja
Mental ditinjau dari Shift Kerja pada Perawat di RSUD Dr. Soetomo
Surabaya. Jurnal Psikologi Industri & Organisasi, 2 (1).
Riggio, R. E. & Porter, L. W. 1990. Introduction to Industrial/Organizational
Psychology. England : Scott, Foresman and Company.
Riyantika, Winda. 2014. Studi Deskriptif Mengenai Taraf Stres Kerja Pada
Karyawan Teller Pooling Bank PT. Bank X Daerah Bekasi. Skripsi.
Universitas Padjajaran.
Robbins, S. P. 2006. Perilaku Organisasi. Edisi 10. Alih Bahasa Tim
Indeks.Jakarta: PT Indeks kelompok Gramedia.
Rollinson, Derek. 2005. Organisational Behaviour and Analysis an Integrated
Approach. England : Prentice Hall.
Roslan, Aliah Binti. 2011. Analysis of Work Stress Among Bank Employees : A
Case Study of Bank Rakyat . Thesis. Universiti Utara Malaysia.
Sadigh, M. R. & Montero, R. P. 2001. Autogenic Training : a Mind-Body
Approach to The Treatment of Fibromyalgia and Chronic Pain Syndrome.
New York : Haworth Medical Press.
Safaria, Triantoro. 2011. Peran religius coping sebagai moderator dari job
insecurity terhadap stres kerja pada staf akademik. Jurnal Humanitas, Vol.
VIII No. 2.
Samra, J., Gilbert, M., Shain, M., & Bilsker, D. 2012. GMAW suggested
responses PF9: workload management . Centre for Applied Research in
Mental Health and Addiction (CARMHA).
Sindik, J. & Adzija, M. 2013. Hardiness and Situation Efficacy at Elite Basketball
Players. Coll. Antropol 37, 1:65-74.
Situs Berita JPNN. Edisi 26 Oktober 2013. Karyawan Bank Lebih Rentan Stres.
Smet, B. 1993. Psikologi Kesehatan . Jakarta : Grasindo.
Soewondo, S. (2010). Relaksasi progresif. Depok : LPSP3 Fakultas Psikologi
Universitas Indonesia.
Spurlock, Darrell JR. 2008. Work stress, hardiness, and burnout among nursing
faculty. Dissertation. Capella University.
115
Subramanian, S. & Vinothkumar, M. 2009. Hardiness personality, Self-esteem
and occupational stress among IT professional. Journal of the Indian
Academy of Applied Psychology, Vol. 35 (48-56).
Suciati & Minarsih, M. M. 2015. Job security and job stress effect of turnover
intention on PT. berkat abadi surya cemerlang semarang. Journal of
Management, Vol.1, No. 1.
Sultan, S.G., Tariq, M.I., & Rile, L.G. 2014. The Factors Influencing Workplace
Stress in UAE Banking Sector. International Journal of Modern Business of
Global Market. 2 (2).
Tabassum, A., Rahman, T., & Jahan, K. 2011. Quality of Work Life Among Male
and Female Employees of Private Commercial Banks in Bangladesh .
Internatuonal Journal of Economics and Management, 5 (1), 266-282.
Teasdale, J. D., Segal, Z. V., & Williams, J. M. G. 2006. Mindfulness training and
problem formulation . Clinical Psychology : Science and Practice, Vol. 10
(2).
Thornton, L. J. I., & McEntee, M. E. 1995. Learner centered schools as a
mindset, and the connection with mindfulness and multiculturalism. Theory
into Practice, Vol. 34 (4).
Vadivel, M. S. & Ayyappan, S. 2013. Financial Efficacy of Selected Public and
Private Sector Bank in India . International Journal of Finance & Banking
Studies. 2 (2).
Vinothkumar, M., Vinu, V., Anshya, R. 2013. Mindfullness, hardiness, perceived
stress among engineering and BDS students. India Journal of Positive
Psychology. Vol. 4, No 4.
Weigl, M., Muller, A. Angerer, P., Hoffmann, F. 2014. Workflow Interruptions
and Mental Workload in Hospital Pediatricians : an observational study.
BMC Health Services Research 2014, 14:433.
Wickens, C. D., & Hollands, J. G. (2000). Engineering psychology and human
performance (3rd ed.). Upper Saddle River, NJ:Prentice Hall.
DAFTAR PUSTAKA
Ajala, Emmanuel Majekodunmi. 2012. The Influence of Workplace Environment
on Workers’ Welfare, Performance and Productivity. The African
Symposium, 12 (1).
Almasitoh, U. H. 2011. Stres Kerja Ditinjau dari Konflik Peran Ganda Dan
Dukungan Sosial Pada Perawat. Jurnal Psikoislamika, 8 (1).
Arikunto, S. 2002. Manajemen Penelitian ; Suatu Pendekatan Praktek, edisi
kelima . Jakarta, Rineka Cipta.
Azagba, Sunday & Sharaf, Mesbah. F. 2011. The effect of job stress on smoking
and alcohol consumption . Journal of Health Economic Review, 1 (15).
Azwar, S. 2005. Metodologi Penelitian . Yogyakarta : Pustaka Belajar.
Bridger, R. S. 2001. Introduction to ergonomics. Singapore : McGraw Hill, Inc.
Carrere, S., Evans, G. W., Palsane, M. N., & Rivas, M. 2011. Job strain and
occupational stress among urban public transport operators . Journal of
Occupational Psychology, Vol. 64 (4).
Cummings & Worley. 2005. Organizational development & change , 8th ed.
Thomson South-Western.
Da Silva, R. M., Gulart, C. T., & Guido, L. A. 2013. Hardy Personality and
Burnout Syndrome Among Nursing Students in Three Brazilian Universities .
Journal of Health Science, 13 (3).
Demateis, Tyra. 1999. The hardy personality in theory, research, and practice ; a
passport to a hardy life. UCI-Santa Ana Teachers Institute 1999 Seminars.
DiMatteo, M. Robin. & Martin, Leslie. R. 2002. Health Psychology. US : Allyn &
Bacon.
Dowse, S. & Underwood, J. 2001. Work Life Balance of IT Managers: Finding
Time for a Life . Australian Conference on Information Systems, 12 (16).
Girdano, et al. 2005. Deprivational stress : the psychological stress response .
http://www.iavi.org/why-a-vaccine/Pages/the-pandemic.aspx. Diakses pada
tanggal 24 Maret 2015.
Greenberg, J. & Baron, R. A. 2003. Behavior in Organization , 8th edition. New
Jersey : Prentice Hall.
112
Gujarati, Damodar. 2006. Dasar-dasar Ekonometrika. Jakarta : Erlangga.
Hadi, S. 2000. Statistik. Jilid II. Cetakan 17. Yogyakarta: Andy Offset
Hancock, P. A., & Meshkati, N. 1988. Human Mental Workload . Amsterdam:
North Holland.
Harian Digital Tempo. Edisi 3 Juni 2014. Tingkat Stres Karyawan Bank Tinggi.
http://www.tempo.co/tingkat-stres-karyawan-bank-223/pages/article.
Diakses pada tanggal 8 Agustus 2014.
Harris, J. & Arendt, L. 1998. Stress reduction and the small business : increasing
employee and customer satisfaction. S.A.M. Advanced Management
Journal, Vol 63, No. 1.
International Labour Organization. 2013. Can Better Working Conditions Improve
The Performance of SMEs?An International Literature Review. PRODOC
ILO : Geneva.
Judkins, Sharon. 2005. Hardiness, Job Satisfaction, and Stress Among Home
Health Nurse . Home Health Care Management & Practice, 17 (2), 113-118.
Judkins, S., Reid, B., & Furlow, L. 2006. Hardiness training among nurse
managers : building a healthy workplace. Journal of Continuing Education
in Nursing, Vol 37, No. 5.
Juliardhana, R. & Wahyono, T. 2009. Hubungan Antara Kecerdasan Emosi
dengan Stres Kerja pada Teller dan Customer Service Bank. Naskah
Publikasi. Program Studi Psikologi, Universitas Islam Indonesia.
Kreitner, R. & Kinicki, A. 2005. Perilaku Organisasi: Organizational
Behaviour .Edisi 5. Jakarta: Salemba Empat.
Kuratsune, D., Tajima, S., Koizumi, J., Yamaguti, K., Sasabe., Mizuno, K.,
Tanaka, M., Okawa, N., Mito, H., Tsubone, H., Watanabe, Y., Inoue, M., &
Kuratsune, H. 2012. Changes in reaction time, coefficient of variance of
reaction time, and autonomic nerve function in the mental fatigue state
caused by long-term computerized kraeplin test workload in healthy
volunteers. World Journal of Neuroscience, 2 (113-118).
Lambert, V.A., Lambert, C. E., & Yamase, H. 2003. Psychological Hardiness,
Workplace stress and Related Stress Reduction Strategies . Nursing &
Health Science, 5 (2).
Luthans, Fred. 2006. Perilaku Organisasi, (Alih Bahasa V.A. Yuwono, dkk). Edisi
Bahasa Indonesia. Yogyakarta : ANDI.
113
Maddi, S.R., Kahn, S., & Maggi, K. L. 1998. The effectiveness of hardiness
training. Consulting Psychology Journal : Practice and Research, Vol 50
(2).
Mahardiani, Y. & Pradhanawati, A. 2013. Pengaruh stres kerja dan lingkungan
kerja fisik terhadap kinerja karyawan outsourcing pada PT. bank jateng
cabang koordinator dan cabang pembantu wilayah kota semarang. Jurnal
Administrasi Bisnis, Vol. 2, No.1.
Marizki, I., Wahyuning, C. S., & Desrianty, A. 2014. Evaluasi beban kerja mental
dan kualitas tidur operator call center menggunakan metode heart rate
variability sleep quality index. Jurnal Institute Teknologi Nasional, Vol. 2,
No. 2.
McCalister, K. T., Dolbier, C. L., Webster, J. A., Mallon, W. M, & Steinhardt, M.
A. 2006. Hardiness and Support at Work as Predictors of Work Stress and
Job Satisfaction . American Journal of Helath Promotion, 20 (3), 183-191.
Mubarok, A. S. 2007. Hubungan antara beban kerja mental (mental workload)
dan kelelahan (fatigue) terhadap motivasi kerja sales promotion girl/male
(spg/spm) PT. pasaraya toserjaya. Skripsi. Tidak diterbitkan. Universitas
Islam Negri (UIN) Syarif Hidayatullah.
Munandar, A. S. 2001. Stress dan Keselamatan Kerja. Psikologi Industri dan
Organisasi. Jakarta : Penerbit Universitas Indonesia.
Munoz, G. & Martinez, G. 2007. Contribution of Mental Workload to Job Stress
in Industrial Workers. Work a Journal of Prevention, Assessment and
Rehabilitation. 28 (4), 355-361.
Nakata, A. 2012. Psychososial job stress and immunity : A systematic review.
Journal of Methods Mol Biol, 934 : 39-75.
Neill, Denise. 2008. Nursing Workload and The Changing Health Care
Environment : a Review of The Literature . Administrative Issues Journal :
Education, Practice, and Research, 1 (2).
Nellson, D. L. & Quick J. C. 2011. Understanding Organizational Behavior .
Belmont CA : Cengage South-Western.
Rafferty, A. E., & Griffin, M. A. 2006. P erceptions of organizational change : A
stress and coping perspective. The Journal of Applied Psychology, 91 (5).
Rahim, M. A. 1997. Styles of managing organizational conflict : a critical review
of theory and research. Journal of general Psychology, Vol 109 (189-199).
114
Rao, S. & Borkar, S. 2012. Development of Scale for Measurement of Stress and
Performance Status of Public and Private Sector Bank Employees. Indian
Stream, Res. (2 (7), 1-7.
Revalicha, N. S. & Sami’an. 2013. Perbedaan Stres Kerja dan Beban Kerja
Mental ditinjau dari Shift Kerja pada Perawat di RSUD Dr. Soetomo
Surabaya. Jurnal Psikologi Industri & Organisasi, 2 (1).
Riggio, R. E. & Porter, L. W. 1990. Introduction to Industrial/Organizational
Psychology. England : Scott, Foresman and Company.
Riyantika, Winda. 2014. Studi Deskriptif Mengenai Taraf Stres Kerja Pada
Karyawan Teller Pooling Bank PT. Bank X Daerah Bekasi. Skripsi.
Universitas Padjajaran.
Robbins, S. P. 2006. Perilaku Organisasi. Edisi 10. Alih Bahasa Tim
Indeks.Jakarta: PT Indeks kelompok Gramedia.
Rollinson, Derek. 2005. Organisational Behaviour and Analysis an Integrated
Approach. England : Prentice Hall.
Roslan, Aliah Binti. 2011. Analysis of Work Stress Among Bank Employees : A
Case Study of Bank Rakyat . Thesis. Universiti Utara Malaysia.
Sadigh, M. R. & Montero, R. P. 2001. Autogenic Training : a Mind-Body
Approach to The Treatment of Fibromyalgia and Chronic Pain Syndrome.
New York : Haworth Medical Press.
Safaria, Triantoro. 2011. Peran religius coping sebagai moderator dari job
insecurity terhadap stres kerja pada staf akademik. Jurnal Humanitas, Vol.
VIII No. 2.
Samra, J., Gilbert, M., Shain, M., & Bilsker, D. 2012. GMAW suggested
responses PF9: workload management . Centre for Applied Research in
Mental Health and Addiction (CARMHA).
Sindik, J. & Adzija, M. 2013. Hardiness and Situation Efficacy at Elite Basketball
Players. Coll. Antropol 37, 1:65-74.
Situs Berita JPNN. Edisi 26 Oktober 2013. Karyawan Bank Lebih Rentan Stres.
Smet, B. 1993. Psikologi Kesehatan . Jakarta : Grasindo.
Soewondo, S. (2010). Relaksasi progresif. Depok : LPSP3 Fakultas Psikologi
Universitas Indonesia.
Spurlock, Darrell JR. 2008. Work stress, hardiness, and burnout among nursing
faculty. Dissertation. Capella University.
115
Subramanian, S. & Vinothkumar, M. 2009. Hardiness personality, Self-esteem
and occupational stress among IT professional. Journal of the Indian
Academy of Applied Psychology, Vol. 35 (48-56).
Suciati & Minarsih, M. M. 2015. Job security and job stress effect of turnover
intention on PT. berkat abadi surya cemerlang semarang. Journal of
Management, Vol.1, No. 1.
Sultan, S.G., Tariq, M.I., & Rile, L.G. 2014. The Factors Influencing Workplace
Stress in UAE Banking Sector. International Journal of Modern Business of
Global Market. 2 (2).
Tabassum, A., Rahman, T., & Jahan, K. 2011. Quality of Work Life Among Male
and Female Employees of Private Commercial Banks in Bangladesh .
Internatuonal Journal of Economics and Management, 5 (1), 266-282.
Teasdale, J. D., Segal, Z. V., & Williams, J. M. G. 2006. Mindfulness training and
problem formulation . Clinical Psychology : Science and Practice, Vol. 10
(2).
Thornton, L. J. I., & McEntee, M. E. 1995. Learner centered schools as a
mindset, and the connection with mindfulness and multiculturalism. Theory
into Practice, Vol. 34 (4).
Vadivel, M. S. & Ayyappan, S. 2013. Financial Efficacy of Selected Public and
Private Sector Bank in India . International Journal of Finance & Banking
Studies. 2 (2).
Vinothkumar, M., Vinu, V., Anshya, R. 2013. Mindfullness, hardiness, perceived
stress among engineering and BDS students. India Journal of Positive
Psychology. Vol. 4, No 4.
Weigl, M., Muller, A. Angerer, P., Hoffmann, F. 2014. Workflow Interruptions
and Mental Workload in Hospital Pediatricians : an observational study.
BMC Health Services Research 2014, 14:433.
Wickens, C. D., & Hollands, J. G. (2000). Engineering psychology and human
performance (3rd ed.). Upper Saddle River, NJ:Prentice Hall.