Institutional Repository | Satya Wacana Christian University: Desain Standard Operating Procedures (SOP) Ekspor Impor pada PT. Unza Vitalis Salatiga

ABSTRACT

Every company needs Standard Operating Procedures (SOP) which is designed
properly, since they can minimize errors and accelerate the continuity of an activity. PT.
Unza Vitalis is a manufacture company that produces personal care products. In its business
activity, the company is doing the export and import activities. Currently, this company has
not had the export import SOP yet, so that the employees often made mistakes and made the
export import procedures to be hampered. The purpose of this research is to design the
correct SOP and to give recommendations to overcome the weaknesses in the export import
procedures.
The type of this research was descriptive qualitative and the method of data collection
that used was observation and interview. In this research, primary and secondary data was
used. The primary data was obtained from an interview with the Head of the Export Import
Department and through observation on the export and import activities. While the
secondary data was obtained from the documents i.e Invoice, Packing List, Bill of Lading
(B/L), Certificate of Origin (COO), etc.
From the results of the research knew that export and import procedures were only
run by employee experience, because the company has not had SOP yet. Then found some
weaknesses in the export import procedures of PT. Unza Vitalis i.e. have not had the Export
Sales Trend Report yet, have not had work instructions for checking the Export and Import
Declaration yet, and the long duration of the import documents receiving process from

supplier.
This research were resulted the export import SOP which completed with Export
Sales Trend Report, Work Instructions for Checking the Export and Import Declaration,
alteration of the import documents receiving method by using surrender B/L or telex release
method. Suggest that the company will make Export Sales Trend Report every year, will do
the Work Instructions for Checking the Export and Import Declaration with carefully and
thoroughly, and change the import documents receiving method.

Keywords: Standard Operating Procedures (SOP), export, import

SARIPATI

Setiap perusahaan membutuhkan Standard Operating Procedures (SOP) yang
didesain dengan tepat, karena SOP dapat meminimalisir kesalahan serta memperlancar
keberlangsungan suatu kegiatan. PT. Unza Vitalis merupakan perusahaan manufaktur yang
memproduksi produk perawatan pribadi. Dalam aktivitas bisnisnya, perusahaan ini
melakukan aktivitas ekspor dan impor barang. Saat ini perusahaan belum memiliki SOP
untuk aktivitas ekspor impornya, sehingga karyawan sering melakukan kesalahan yang
membuat prosedur ekspor maupun impor menjadi terhambat. Tujuan dari penelitian ini
adalah untuk mendesain SOP yang tepat serta memberikan rekomendasi untuk mengatasi

kelemahan-kelemahan yang terdapat di dalam prosedur ekspor impor PT. Unza Vitalis.
Jenis penelitian ini adalah kualitatif deskriptif dan metode pengumpulan data yang
digunakan adalah observasi dan wawancara. Dalam penelitian ini, data yang digunakan
adalah data primer dan data sekunder. Data primer diperoleh melalui wawancara dengan
Kepala Departemen Ekspor Impor dan melalui observasi terhadap kegiatan ekspor dan impor.
Sedangkan data sekunder diperoleh dari dokumen-dokumen berupa Invoice, Packing List,
Bill of Lading (B/L), Certificate of Origin (COO) dan lain sebagainya.
Dari hasil penelitian diketahui bahwa prosedur ekspor dan impor berjalan dengan
berdasarkan pengalaman karyawan saja, karena perusahaan belum memiliki SOP. Kemudian
ditemukan pula beberapa kelemahan dalam prosedur ekspor impor PT. Unza Vitalis, yaitu
belum memiliki Laporan Trend Penjualan Ekspor, belum memiliki instruksi kerja
pengecekan Pemberitahuan Ekspor Barang (PEB) dan Pemberitahuan Impor Barang (PIB),
serta sering mengalami keterlambatan penerimaan original shipping document dari pemasok.
Penelitian ini menghasilkan SOP ekspor impor yang dilengkapi dengan Laporan
Trend Penjualan Ekspor, instruksi kerja pengecekan PEB dan PIB, penggantian metode
penerimaan dokumen impor dengan menggunakan metode surrender B/L atau telex release.
Disarankan perusahaan membuat Laporan Trend Penjualan Ekspor setiap tahunnya,
melaksanakan instruksi kerja pengecekan PEB dan PIB dengan cermat dan teliti, serta
mengganti metode penerimaan dokumen impor.

Kata kunci: Standard Operating Procedures (SOP), ekspor, impor