BusCom12.ppt 270KB Mar 29 2010 04:55:18 AM
Planning Business
Reports and
Proposals
©
Business Communicat
Chapter 12 -
Reports and Proposals
Guide
Decisions
Comply with
Government
Regulations
Gain the
Acceptance
of Others
Monitor
and Control
Operations
Implement
Policies and
Procedures
Document
Results
©
Business Communicat
Chapter 12 -
Classifying Reports
Source
Frequency
Audience
Length
Intent
©
Business Communicat
Chapter 12 -
Informational
Reports
Monitor and
Control Operations
State Policies
and Procedures
Document
Compliance
Report Progress
©
Business Communicat
Chapter 12 -
Monitoring and
Controlling Operations
Written
Plans
Operating
Reports
Activity
Reports
•Strategic Plans
•MIS Reports
•Sales-Call Reports
•Business Plans
•Annual Reports
•Expense Reports
•Marketing Plans
•Sales Reports
•Recruiting Reports
©
Business Communicat
Chapter 12 -
Implementing
Policies and
Procedures
Lasting
Lasting
Guidelines
Guidelines
©
Position
Position
Papers
Papers
Business Communicat
Chapter 12 -
Complying with
Government
Regulations
Annual
Annual
Reports
Reports
©
Interim
Interim
Reports
Reports
Business Communicat
Chapter 12 -
Documenting Progress
on Workplace Projects
Interim
Reports
©
Final
Reports
Business Communicat
Chapter 12 -
Analytical Reports
Problem-Solving
Problem-Solving
Reports
Reports
Business
Business
Proposals
Proposals
Conclusions
©
Business Communicat
Chapter 12 -
Persuasion
Solutions
Recommendations
Solving Problems
Troubleshooting Reports
Feasibility Reports
Justification Reports
©
Business Communicat
Chapter 12 -
Writing Proposals
©
Internal
External
Solicited
Unsolicited
Business Communicat
Chapter 12 -
Three-Step Writing
Process
Planning
Writing
Completing
Chapter
Chapter 12
12
Chapter 13
Chapter 14
•Analyzing
•Organizing
•Revising
•Investigating
•Composing
•Producing
•Adapting
•Designing
•Proofreading
©
Business Communicat
Chapter 12 -
Planning Reports
Analysis
©
Investigation Adaptation
Business Communicat
Chapter 12 -
Analyzing the
Situation
Informational
Reports
Analytical
Reports
©
Business Communicat
Chapter 12 -
Problem Definition
for Analytical Reports
©
Clarify
the Problem
Ask the
Right Questions
Factor
the Problem
Form a
Hypothesis
Business Communicat
Chapter 12 -
What Is the Purpose
of the Report?
©
To Inform
To Persuade
To Recommend
To Confirm
To Analyze
To Summarize
Business Communicat
Chapter 12 -
Developing a
Preliminary Outline
I.
First Major Part
A.
First subpoint
B.
Second subpoint
C.
II.
1.
Evidence
2.
Evidence
Third subpoint
Second Major Point
A.
First subpoint
B.
Second subpoint
©
Parallel
Construction
Consistent
Headings
Business Communicat
Chapter 12 -
Preparing the Work Plan
• Statement of the problem
• Statement of the purpose and scope
• Discussion of tasks to be accomplished
• Description of final products or outcomes
• Review of schedules and requirements
• Plans for following up
• Working outline
©
Business Communicat
Chapter 12 -
The Research Process
1
3
Understand Topic
and Assignment
Evaluate and
Finalize Sources
5
2
4
Find and Access
Information
Process
Information
6
Analyze Data
©
Business Communicat
Interpret
Findings
Chapter 12 -
Adapting to the
Audience
“You” Attitude
Positive Tone
Credibility
©
Business Communicat
Chapter 12 -
Adapting to the
Audience
Polite Treatment
Bias-Free Language
Corporate Image
©
Business Communicat
Chapter 12 -
Selecting the Channel
and Medium
Written
Reports
Oral
Reports
©
Complex
Information
Future
Reference
Immediate
Feedback
Nonverbal
Communication
Business Communicat
Chapter 12 -
Electronic Reports
•Cost and space savings
Advantages
•Faster distribution
•Multimedia features
•Ease of maintenance
•Hardware and software costs
•System incompatibility
Disadvantages•
Training needs
Training needs
•Data security
©
Business Communicat
Chapter 12 -
Reports and
Proposals
©
Business Communicat
Chapter 12 -
Reports and Proposals
Guide
Decisions
Comply with
Government
Regulations
Gain the
Acceptance
of Others
Monitor
and Control
Operations
Implement
Policies and
Procedures
Document
Results
©
Business Communicat
Chapter 12 -
Classifying Reports
Source
Frequency
Audience
Length
Intent
©
Business Communicat
Chapter 12 -
Informational
Reports
Monitor and
Control Operations
State Policies
and Procedures
Document
Compliance
Report Progress
©
Business Communicat
Chapter 12 -
Monitoring and
Controlling Operations
Written
Plans
Operating
Reports
Activity
Reports
•Strategic Plans
•MIS Reports
•Sales-Call Reports
•Business Plans
•Annual Reports
•Expense Reports
•Marketing Plans
•Sales Reports
•Recruiting Reports
©
Business Communicat
Chapter 12 -
Implementing
Policies and
Procedures
Lasting
Lasting
Guidelines
Guidelines
©
Position
Position
Papers
Papers
Business Communicat
Chapter 12 -
Complying with
Government
Regulations
Annual
Annual
Reports
Reports
©
Interim
Interim
Reports
Reports
Business Communicat
Chapter 12 -
Documenting Progress
on Workplace Projects
Interim
Reports
©
Final
Reports
Business Communicat
Chapter 12 -
Analytical Reports
Problem-Solving
Problem-Solving
Reports
Reports
Business
Business
Proposals
Proposals
Conclusions
©
Business Communicat
Chapter 12 -
Persuasion
Solutions
Recommendations
Solving Problems
Troubleshooting Reports
Feasibility Reports
Justification Reports
©
Business Communicat
Chapter 12 -
Writing Proposals
©
Internal
External
Solicited
Unsolicited
Business Communicat
Chapter 12 -
Three-Step Writing
Process
Planning
Writing
Completing
Chapter
Chapter 12
12
Chapter 13
Chapter 14
•Analyzing
•Organizing
•Revising
•Investigating
•Composing
•Producing
•Adapting
•Designing
•Proofreading
©
Business Communicat
Chapter 12 -
Planning Reports
Analysis
©
Investigation Adaptation
Business Communicat
Chapter 12 -
Analyzing the
Situation
Informational
Reports
Analytical
Reports
©
Business Communicat
Chapter 12 -
Problem Definition
for Analytical Reports
©
Clarify
the Problem
Ask the
Right Questions
Factor
the Problem
Form a
Hypothesis
Business Communicat
Chapter 12 -
What Is the Purpose
of the Report?
©
To Inform
To Persuade
To Recommend
To Confirm
To Analyze
To Summarize
Business Communicat
Chapter 12 -
Developing a
Preliminary Outline
I.
First Major Part
A.
First subpoint
B.
Second subpoint
C.
II.
1.
Evidence
2.
Evidence
Third subpoint
Second Major Point
A.
First subpoint
B.
Second subpoint
©
Parallel
Construction
Consistent
Headings
Business Communicat
Chapter 12 -
Preparing the Work Plan
• Statement of the problem
• Statement of the purpose and scope
• Discussion of tasks to be accomplished
• Description of final products or outcomes
• Review of schedules and requirements
• Plans for following up
• Working outline
©
Business Communicat
Chapter 12 -
The Research Process
1
3
Understand Topic
and Assignment
Evaluate and
Finalize Sources
5
2
4
Find and Access
Information
Process
Information
6
Analyze Data
©
Business Communicat
Interpret
Findings
Chapter 12 -
Adapting to the
Audience
“You” Attitude
Positive Tone
Credibility
©
Business Communicat
Chapter 12 -
Adapting to the
Audience
Polite Treatment
Bias-Free Language
Corporate Image
©
Business Communicat
Chapter 12 -
Selecting the Channel
and Medium
Written
Reports
Oral
Reports
©
Complex
Information
Future
Reference
Immediate
Feedback
Nonverbal
Communication
Business Communicat
Chapter 12 -
Electronic Reports
•Cost and space savings
Advantages
•Faster distribution
•Multimedia features
•Ease of maintenance
•Hardware and software costs
•System incompatibility
Disadvantages•
Training needs
Training needs
•Data security
©
Business Communicat
Chapter 12 -