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5. Tools UsageInformation System
To perform the function of Risk Management, Telkom has provided the supporting infrastructure using applications tools information systems, among others:
1. Generic Tools Enterprise Risk Management Online ERM Online that is used by the entire unit for management of Risk Assessment
2. Specific Tools for specific risk management objectives, for example:
a. Fraud Management System FRAMES Application that is used for an early detection system of potential Customer
Fraud b. i-Library application which is managed by the Division Network of Broadband and is used for the management of
the documentation system, namely the Integrated Management System c. SMK 3 Online application managed by the Security and Safety Unit for the Health and Safety documentation
management. d.
Security Safety Application managed by the Security Safety Unit to monitor the management of Physical Security
e. Telkomcare application for coordinating the Crisis Management Team
6. Assessment of the Effectiveness of the Implementation of Risk Management
Assessing the effectiveness of risk management implementation is done through the evaluation process, including: 1.
Through Evaluationone-on-one discussion with business units as needed. 2. Through Workshop-sharing implementation and development of ERM with subsidiaries as needed
3. Through the Implementation of Risk Management Audit program as needed
4. Through Evaluation with the Risk Committee, Compliance and Revenue Assurance at BoD level as needed 5.
Through Evaluation with the Planning and Risk Evaluation Monitoring Committee PREMC as needed
7. Sharing Session and Recognition of External Parties
In 2015, Telkom received a visit from external parties for an implementation of Risk Management, Internal Control, Process Management, Good Corporate Governance and Management of Insurance sharing session, among others, from:
· PT. Semen Indonesia
: January 11, 2015 ·
PT. Perkebunan Nusantara IX : February 15, 2015 ·
Perum BULOG : March 11, 2015
· Pembangkit Jawa Bali
: May 19, 2015 ·
PERTAMINA Patra Niaga : August 04, 2015
· PT. PLN
: September 11, 2015 Other than the implementation of Risk Management in 2015, Telkom received recognition or awards from external parties,
namely:
No External Institution Type of Award
1 PT. SGS Indonesia
Integrated Management System for Infrastructure management including:
· ISO 9001:2008 Certificate - Quality Management System
· ISO 27001:2013 Certificate - Information Security
Management System ·
ISO 22301:2012 Certificate - Business Continuity Management System
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RISK FACTORS A. Risks Related to Indonesia
1. Political and Social Risks
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