Enquiries about results and appeals process Overview
4.4.6 Appeals
4.4.4 How long does it take to process
To appeal against the outcome of an enquiry about
certiicates
enquiries?
results, please refer to the section of the > Cambridge
We will deal with enquiries in the order in which we Handbook called ‘Cambridge Appeals Regulations and receive them. We cannot guarantee the date by which we esults and Guidance’.
will complete the enquiry.
Important information
• We invoice the Head of Centre for all enquiries about results after the deadlines have passed.
• For candidates wishing to resubmit the module in the next series, we cannot guarantee that we will
issue the outcome of an enquiry in time to inform the candidate’s preparation for the resubmitted module.
4.4.5 Outcomes of enquiries
If the enquiry leads to a module grade change, we will issue a revised statement of results. You must return the original document with Results and Certificates – Form 12 and we will then send you a replacement.
Cambridge Professional Development Qualiications Administrative Guide 4 Results and certiicates 27
Cambridge Associate and Associate Centre responsibilities for Cambridge Professional Development Qualiications
These pages outline the Cambridge Associate’s should forward them to the Associate Centre as soon as responsibilities as an administrator for Cambridge
they are released.
Professional Development Qualiications (Cambridge PDQs). They also explain the Associate Centres’
Each series Cambridge will send hard-copy results responsibilities in making entries for Cambridge PDQs.
documentation by courier to the Cambridge Associate, including statements of results, examiner feedback and
Cambridge Associate as a Cambridge PDQ
certiicates. The Cambridge Associate must forward these
administrator documents securely to the Associate Centre within one
week of receipt. If an Associate Centre reports that any The Cambridge Associate provides administrative support
documents are missing when they receive them, the to Associate Centres (Cambridge PDQ Centres) delivering
Cambridge Associate must let Cambridge know. Cambridge PDQs in a similar way to how they support Associate Centres for other Cambridge qualiications.
Enquiries about results
Cambridge Associates must submit enquiries about The Cambridge Associate is responsible for: results on behalf of their Associate Centres by the dates
• acting as a communication conduit between listed in the ‘Key dates and activities’ section of this Cambridge and an Associate Centre
guide.
• acting as the exams oficer for Cambridge PDQs at
Associate Centre responsibilities
Associate Centres by:
Secure Exchange
– sending statements of entry to the Associate Centre as soon as they receive them
Exams oficers at Associate Centres are given access to Secure Exchange. This secure online server allows the
– sending statements of results and examiner exams oficer, in liaison with the Programme Leader, to: feedback to the Programme Leader at the
Associate Centre within one week of the release of • download assessment documentation and iles from results on CIE Direct
the Cambridge PDQ information pack – sending certiicates securely to the Associate
• upload the entry form and candidate portfolios for Centre within one week of receipt from Cambridge
assessment.
– submitting enquiries about results by the dates If the Associate Centre does not have an exams oficer listed in the ‘Key dates and activities’ section of
they will need to nominate someone to take on this role this guide.
when they are approved to offer the Cambridge PDQs. • reconciling payment from the Associate Centre
It is only the exams oficer at the Associate Centre who for Cambridge PDQs and notifying Cambridge if
has access to Secure Exchange; Programme Leaders and payment is not made and exam processing needs to
individual teachers do not access this site.
be suspended • ensuring that Associate Centres comply with
Important information
Cambridge regulations. The Associate Centre must email a copy of
CIE Direct
the entry form and candidate fees (for example, a demand draft) to their Cambridge Associate within
Cambridge Associates can access CIE Direct to view: two days of uploading the entry form and portfolios
• accepted entries and statements of entries to Secure Exchange. This allows the Cambridge
• Associate to track entries and reconcile inancial
results information. The Cambridge Associate can ask
• our fees list in the ‘My Messages’ section. Cambridge not to process candidate portfolios if they have not received payment from the Associate
CIE Direct is a secure portal that is only accessible to Centre. The Cambridge Associate must notify the exams oficer at the Cambridge Associate. Cambridge within two weeks of the ‘Final date for
Results documentation and certiicates
portfolios to be received by Cambridge’ for the series. These dates are listed in the ‘Key dates and activities’
Candidate results are uploaded to CIE Direct on the
section of this guide.
dates listed in the ‘Key dates and activities’ section of this guide. The Cambridge Associate has access to results and
28 Cambridge Associate and Associate Centre responsibilities Cambridge Professional Development Qualiications Administrative Guide
A–Z of terms
Assessment
The method used to evaluate a candidate’s performance. For the Cambridge Professional Development Qualiications this is the module portfolio.
Associate Centre
An organisation which is afiliated with the Cambridge Associate, whose premises have been inspected and approved, and for whom the Cambridge Associate is responsible under the Agreement.
Cambridge Associate
An organisation such as a ministry, exams council, distributor, department of education or other agency, which has responsibility for Associate Centres through an Associate Agreement with Cambridge International.
Cambridge Assessment
Cambridge Assessment International Education is part of the Cambridge
International Education
Assessment group. Cambridge Assessment is the brand name of University of Cambridge Local Examinations Syndicate (UCLES), which is a department of the University of Cambridge.
Candidate
A person who has been entered for an assessment.
Centre
A school, institution or organisation approved by and registered with Cambridge International for the entry of candidates to Cambridge International programmes and qualiications and to carry out related assessments.
Centre name
The name of a centre, Cambridge Associate or Associate Centre.
Centre number
The ive-character code given to a centre, Cambridge Associate or Associate Centre.
Certiicate
A certiicate is awarded to candidates who achieve a Pass or Distinction in all of the required modules detailed in the award rules.
Certifying statement
An oficial document issued by Cambridge International to show the grades achieved by a candidate in a particular series. Cambridge International can send certifying statements at any time to any address, including educational institutions, as long as the original certiicate has been issued.
CIE Direct
CIE Direct is the online tool for exams oficers and Programme Leaders to manage entries and carry out other administrative tasks.
Enquiries about results
Services available to centres wanting to have a candidate’s portfolio reviewed.
Entries
The candidates a centre has entered for a Cambridge International qualiication in a particular series.
Estimated entries
An approximation of the number of candidates a centre will enter for assessments.
Exams oficer
The person appointed by the Head of Centre to act on behalf of the centre, with speciic responsibility for administering Cambridge International exams.
Malpractice
Malpractice is an action that breaks our regulations and potentially threatens the integrity of our exams and certiication.
Cambridge Professional Development Qualiications Administrative Guide A–Z of terms 29
A–Z of terms (continued)
Module
A self-contained unit of study with clear performance and assessment criteria. There is one portfolio for each module. The code for the module is found on the portfolio template.
Portfolio
A candidate’s performance for each module is assessed through the completion and submission of a portfolio of evidence. Candidates must use the portfolio template provided by Cambridge International.
Programme Leader
The person appointed by the centre and accredited by Cambridge International to manage programmes leading to Cambridge Professional Development Qualiications for teachers in the centre.
Qualiication
A certiicated award made by Cambridge International to students to demonstrate their achievement.
Replacement Certiicate
A replacement of the original certiicate issued, for example, following a grade change.
Secure Exchange
A secure online exchange server which should be used for downloading iles from the Cambridge PDQ Information Pack and uploading entry iles and portfolios.
Series
A group of administrative activities (for example submission of entries and portfolios, examiner marking, results release) carried out within a range of dates for the same group of candidates. A series is identiied by the month and year for example June 2018.
Statement of entry
A document showing a candidate’s details and the entry options the candidate has been entered for.
Statement of results
A document showing a candidate’s details and the syllabus grades they have been awarded.
Syllabus
A complete description of the content, assessment arrangements and performance requirements for a qualiication. A course leading to an award or certiicate is based on a subject syllabus.
Syllabus number
The four-digit number allocated to each subject.
UCLES
University of Cambridge Local Examinations Syndicate, a department of the University of Cambridge. Cambridge Assessment is the brand name of UCLES.
Unique Candidate Identiier
A unique number used to identify and trace each candidate. The centre allocates
(UCI)
the UCI the irst time the candidate enters for a module. The same UCI should be submitted with every module entry made for that candidate.
Veriication of results
A service offered by Cambridge International if a third party, such as an employer or university, wants to verify results issued by Cambridge International. The third party or candidate applies for this service using Results and Certificates – Form 8.
Zip folder
A folder where the contents have been compressed for storage or for submission through Secure Exchange.
30 A–Z of terms Cambridge Professional Development Qualiications Administrative Guide
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