Service Quality Measurement : An Empirical Study of Bank Mandiri Padang.
THSSN
SERI'ICE
QU I,ITY
MEAST]REMENT :
AI\I EMPIRICAL STI'DY OF
B I{K MANDIRJ
PADAN':
Jt'WTIA
SANUST
06 rs2
@
d. r.'tu qd,M!
t69
b
ordt add.. tt4ru
MANAGEMENT DEP nIMENI
ECONOMTCS IACTJLIA
]IXDAL
S
UNTV'TATTY
swi4au ry e$nnonhhr
rh.b 4
c
da !drtu Ly&iri !r re
oF6.i]!hd}F!3[adl.gddlsi
hui.jeiqtr]yeF!soEILrcEd
CIIA?ITR
I
IAITRODUCTION
r,1
B*k€suld diL.
€4rr
affm}!bitybddiqhigh
.GbD6isl!.rqbasMdbb
@nr.iive.dvdu&Geosldd 1931. Mlihb od p6iab 0r9t rL!
abi]i.y'ftqfutbdwed6dcMmd
,ms ofho' rby @ prcdue4
odh.4
@d
.qrurd Gq nsha
icd
dulsdBei!b4jbl.lfuetpdore
d&yb&y'Mo€idFfudy'pdd
(cb4rcdd.!@d&fu,iigphid
qdilyofsdicislI]@di6dhrolcNlon6bcirl@.lhsqudir'olsmdj
tubnffi *dub $nie qdny !d o't
c4
SERI'ICE
QU I,ITY
MEAST]REMENT :
AI\I EMPIRICAL STI'DY OF
B I{K MANDIRJ
PADAN':
Jt'WTIA
SANUST
06 rs2
@
d. r.'tu qd,M!
t69
b
ordt add.. tt4ru
MANAGEMENT DEP nIMENI
ECONOMTCS IACTJLIA
]IXDAL
S
UNTV'TATTY
swi4au ry e$nnonhhr
rh.b 4
c
da !drtu Ly&iri !r re
oF6.i]!hd}F!3[adl.gddlsi
hui.jeiqtr]yeF!soEILrcEd
CIIA?ITR
I
IAITRODUCTION
r,1
B*k€suld diL.
€4rr
affm}!bitybddiqhigh
.GbD6isl!.rqbasMdbb
@nr.iive.dvdu&Geosldd 1931. Mlihb od p6iab 0r9t rL!
abi]i.y'ftqfutbdwed6dcMmd
,ms ofho' rby @ prcdue4
odh.4
@d
.qrurd Gq nsha
icd
dulsdBei!b4jbl.lfuetpdore
d&yb&y'Mo€idFfudy'pdd
(cb4rcdd.!@d&fu,iigphid
qdilyofsdicislI]@di6dhrolcNlon6bcirl@.lhsqudir'olsmdj
tubnffi *dub $nie qdny !d o't
c4