Pengan Pasien Penerima Bantuan Iuran Program Jaminan Kesehatan Nasional yang Menjalani Perawatan di Rumah Sakit Umum Daerah Gunungsitoli
Judul
Nama Mahasiswa
NIM
Program
Tahun
: Pengalaman Pasien Penerima Bantuan Iuran program
Jaminan Kesehatan Nasional yang menjalani perawatan
di RSUD Gunungsitoli
: Yosafat Syukur Ndraha
: 141121064
: S1 Keperawatan
: 2015/2016
ABSTRAK
Pemenuhan kebutuhan akan akan pelayanan kesehatan bagi fakir miskin dan
orang tidak mampu dilakukan oleh pemerintah dengan melaksanakan ketentuan
pasal 14 dan 17 Undang-undang nomor 40 tahun 2004 tentang Sistim Jaminan
Sosial Nasional. Untuk Program Jaminan Kesehatan yang diselenggarakan oleh
BPJS Kesehatan, Implementasinya telah dimulai 1 Januari 2014. Program tersebut
disebut sebagai program Jaminan Kesehatan Nasional (JKN). Pemerintah
menetapkan Peraturan Pemerintah Nomor 101 Tahun 2012 Tentang Penerima
Bantuan Iuran Jaminan Kesehatan. Penerima bantuan iuran yang selanjutnya
disebut PBI jaminan kesehatan adalah fakir miskin dan orang tidak mampu yang
iurannya dibayar oleh pemerintah. Penelitian ini bertujuan untuk menggali
pengalaman pasien Penerima Bantuan Iuran selama menjalani perawatan di
RSUD Gunungsitoli. Penelitian ini menggunakan desain fenomenologi. Tekhnik
pengambilan sampel menggunakan purposive sampling. Jumlah partisipan dalam
penelitian ini adalah sebanyak 8 orang sesuai dengan kriteria yang telah
ditentukan. Pengumpulan data pada penelitian ini dilakukan dengan wawancara
mendalam. Hasil wawancara dianalisis dengan metode colaizzi. Penelitian ini
menemukan 5 tema terkait pengalaman pasien PBI-JKN yang menjalani
perawatan di RSUD Gunungsitoli, yaitu menerima pelayanan kesehatan yang
memuaskan, memperoleh pelayanan kesehatan tanpa membedakan status sosial,
mendapata informasi pelayanan dan administrasi yang tepat, mengeluh terhadap
pelayanan tenaga kesehatan, mengeluhkan fasilitas ruangan pasien kurang
memadai. Diharapkan agar fasilitas pelayanan kesehatan selalu memberikana
pelayanan yang berkualitas bagi masyarakat miskin dan kurang mampu, baik
sikap dan tindakan oleh tenaga kesehatan maupun fasilitas Rumah sakit yang
memadai demi mendukung proses penyembuhan pasien.
Kata Kunci : Pasien penerima bantuan iuran, Pengalaman.
viii
Universitas Sumatera Utara
Title of the Thesis :
Name of Student
Std. ID Number
Program
Academic Year
:
:
:
:
The Experience of Patients Receiving Contributions of
National Health Insurance Program during Their
Hospitalization at RSUD Gunungsitoli
Yosafat Syukur Ndraha
141121064
S1 Keperawatan
2015/ 2016
ABSTRACT
Health service for the poor and the indigent is fulfilled by the Government by
implementing the provisions in the Article 14 and 17 of Law No.40/2004
regarding National Social Insurance System. As for the Health Insurance held by
BPJS, its implementation has been initiated on January 1, 2014. The program is
called JKN (National Health Insurance). The Government established
Government Regulation No. 101/2012 regarding the Receiver of Health Insurance
Contribution. The contribution receivers who are henceforth called PBI-JKN (Aid
Contribution Receiver of Health Insurance) consist of the poor and the indigent
whose contributions are paid by the Government. This research was aimed to
elicit experience of the patients receiving PBI during their hospitalization at
RSUD Gunungsitoli. It applied phenomenology research design. The samples
were taken by using purposive sampling technique. The respondents were 8
patients in accordance with the determined criteria. The data were gathered
through in-depth interviews. The results of the interviews were analyzed by
applying the colaizzi analysis method. This research found out 5 themes regarding
the experience of PBI-JKN patients who were hospitalized at RSUD Gunungsitoli;
namely, the patients received satisfactory health service, experienced a health
service that was not social strata-oriented, gained the accurate information about
the service and administration, had complaints about the service of the health
workers and about the facilities provided in the their wards which were not
satisfactory. It is recommended that the health service facilities always provide a
quality service to the poor and the indigent, either through the demeanor and
action of the health workers, or the satisfactory facilities at the hospital in order
to support the patients‟ recovery process.
Keywords: Patients Receiving Aid Contributions, Experience.
ix
Universitas Sumatera Utara
Nama Mahasiswa
NIM
Program
Tahun
: Pengalaman Pasien Penerima Bantuan Iuran program
Jaminan Kesehatan Nasional yang menjalani perawatan
di RSUD Gunungsitoli
: Yosafat Syukur Ndraha
: 141121064
: S1 Keperawatan
: 2015/2016
ABSTRAK
Pemenuhan kebutuhan akan akan pelayanan kesehatan bagi fakir miskin dan
orang tidak mampu dilakukan oleh pemerintah dengan melaksanakan ketentuan
pasal 14 dan 17 Undang-undang nomor 40 tahun 2004 tentang Sistim Jaminan
Sosial Nasional. Untuk Program Jaminan Kesehatan yang diselenggarakan oleh
BPJS Kesehatan, Implementasinya telah dimulai 1 Januari 2014. Program tersebut
disebut sebagai program Jaminan Kesehatan Nasional (JKN). Pemerintah
menetapkan Peraturan Pemerintah Nomor 101 Tahun 2012 Tentang Penerima
Bantuan Iuran Jaminan Kesehatan. Penerima bantuan iuran yang selanjutnya
disebut PBI jaminan kesehatan adalah fakir miskin dan orang tidak mampu yang
iurannya dibayar oleh pemerintah. Penelitian ini bertujuan untuk menggali
pengalaman pasien Penerima Bantuan Iuran selama menjalani perawatan di
RSUD Gunungsitoli. Penelitian ini menggunakan desain fenomenologi. Tekhnik
pengambilan sampel menggunakan purposive sampling. Jumlah partisipan dalam
penelitian ini adalah sebanyak 8 orang sesuai dengan kriteria yang telah
ditentukan. Pengumpulan data pada penelitian ini dilakukan dengan wawancara
mendalam. Hasil wawancara dianalisis dengan metode colaizzi. Penelitian ini
menemukan 5 tema terkait pengalaman pasien PBI-JKN yang menjalani
perawatan di RSUD Gunungsitoli, yaitu menerima pelayanan kesehatan yang
memuaskan, memperoleh pelayanan kesehatan tanpa membedakan status sosial,
mendapata informasi pelayanan dan administrasi yang tepat, mengeluh terhadap
pelayanan tenaga kesehatan, mengeluhkan fasilitas ruangan pasien kurang
memadai. Diharapkan agar fasilitas pelayanan kesehatan selalu memberikana
pelayanan yang berkualitas bagi masyarakat miskin dan kurang mampu, baik
sikap dan tindakan oleh tenaga kesehatan maupun fasilitas Rumah sakit yang
memadai demi mendukung proses penyembuhan pasien.
Kata Kunci : Pasien penerima bantuan iuran, Pengalaman.
viii
Universitas Sumatera Utara
Title of the Thesis :
Name of Student
Std. ID Number
Program
Academic Year
:
:
:
:
The Experience of Patients Receiving Contributions of
National Health Insurance Program during Their
Hospitalization at RSUD Gunungsitoli
Yosafat Syukur Ndraha
141121064
S1 Keperawatan
2015/ 2016
ABSTRACT
Health service for the poor and the indigent is fulfilled by the Government by
implementing the provisions in the Article 14 and 17 of Law No.40/2004
regarding National Social Insurance System. As for the Health Insurance held by
BPJS, its implementation has been initiated on January 1, 2014. The program is
called JKN (National Health Insurance). The Government established
Government Regulation No. 101/2012 regarding the Receiver of Health Insurance
Contribution. The contribution receivers who are henceforth called PBI-JKN (Aid
Contribution Receiver of Health Insurance) consist of the poor and the indigent
whose contributions are paid by the Government. This research was aimed to
elicit experience of the patients receiving PBI during their hospitalization at
RSUD Gunungsitoli. It applied phenomenology research design. The samples
were taken by using purposive sampling technique. The respondents were 8
patients in accordance with the determined criteria. The data were gathered
through in-depth interviews. The results of the interviews were analyzed by
applying the colaizzi analysis method. This research found out 5 themes regarding
the experience of PBI-JKN patients who were hospitalized at RSUD Gunungsitoli;
namely, the patients received satisfactory health service, experienced a health
service that was not social strata-oriented, gained the accurate information about
the service and administration, had complaints about the service of the health
workers and about the facilities provided in the their wards which were not
satisfactory. It is recommended that the health service facilities always provide a
quality service to the poor and the indigent, either through the demeanor and
action of the health workers, or the satisfactory facilities at the hospital in order
to support the patients‟ recovery process.
Keywords: Patients Receiving Aid Contributions, Experience.
ix
Universitas Sumatera Utara