Analisis Pengaruh Pendekatan Malcolm Baldrige Criteria for Performance Excellence Terhadap Kinerja Pt Trakindo Utama Cabang Medan
Lampiran 1. Kuesioner Sudahkah kita membuat kemajuan?
Partisan yang terhormat, Persepsi anda sangatlah penting bagi perusahaan. Terdapat sejumlah pernyataan kuisioner yang masing-masingnya dapat anda isi dengan menyatakan 1 = Sangat Tidak Setuju, 2 = Tidak Setuju, 3 = Tidak Menjawab, 4 = Setuju dan 5 = Sangat Setuju Apa yang anda jawab akan sangat membantu perusahaan untuk mengetahui dibagian mana yang perlu diperbaiki dan yang diubah.
Guna mendapatkan informasi berkaitan dengan studi Kinerja dengan Malcolm Baldrige Criteria for Performance Excellence ini, Anda diminta untuk melengkapi kuisioner ini dalam durasi lebih kurang 30 menit.
Partisipasi anda dalam studi ini sangat kami hargai. Tidak akan ada pengkodean dalam survei ini dan informasi anda akan diperlakukan dengan sangat rahasia. Terima kasih atas partisipasi Anda. Informasi Responden: Jenis Kelamin = Usia = Pendidikan Terakhir = Masa Kerja =
Lampiran 2: Uji Validitas dan Realibilitas Reliability and Validity Test of Kepemimpinan
Item-Total Statistics Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item
Item Deleted Item Deleted Correlation Deleted Butir1 32.3333 21.816 .280 .827 Butir2 32.9000 17.817 .732 .780 Butir3 32.9000 17.886 .764 .777 Butir4 33.2667 17.857 .676 .786 Butir5 32.7333 19.857 .613 .797 Butir6 33.5000 21.224 .354 .821 Butir7 32.3000 20.769 .368 .821 Butir8 32.4000 20.110 .605 .799 Butir9 32.7667 21.633 .256 .832 Butir10 32.8000 20.786 .440 .813
Reliability and Validity Test of Perencanaan Strategis Item-Total Statistics
Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted Butir123.5000 14.534 .372 .761 Butir2 23.3333 14.368 .489 .738 Butir3 23.5000 14.190 .547 .728 Butir4 23.7000 14.010 .502 .735 Butir5 23.3667 15.137 .562 .734 Butir6 24.1667 14.626 .288 .784 Butir7 23.7667 14.599 .526 .733 Butir8 23.4333 13.978 .586 .722
Reliability and Validity Test of Fokus Kepada Pelanggan dan Pasar Item-Total Statistics
Scale Mean if Item Deleted Scale Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's Alpha if Item Deleted Butir1
31.1333 18.120 .419 .740 Butir2 31.5333 16.257 .418 .739 Butir3 31.9000 16.369 .411 .740 Butir4 31.8333 15.799 .501 .725 Butir5 31.3000 17.459 .393 .741 Butir6 31.4000 16.524 .639 .712 Butir7 31.6000 19.214 .117 .774 Butir8 31.7000 14.838 .819 .678 Butir9 31.2333 19.564 .060 .780 Butir10 31.3667 16.240 .514 .723
Reliability and Validity Test of Ukuran, Analisa dan Manajemen Pengetahuan Item-Total Statistics
Scale Mean if Item Deleted Scale Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's Alpha if Item Deleted Butir1
31.8333 16.833 .633 .764 Butir2 32.0000 16.552 .512 .773 Butir3 32.6333 17.413 .298 .803 Butir4 31.7333 17.995 .464 .782 Butir5 32.1333 16.326 .571 .766 Butir6 32.0333 16.861 .535 .772 Butir7 32.3000 15.597 .617 .759 Butir8 32.3000 15.597 .547 .769 Butir9 32.3333 18.161 .268 .802 Butir10 32.0000 18.414 .337 .792
Reliability and Validity Test of Fokus Kepada Tenaga Kerja Item-Total Statistics
Scale Mean if Item Deleted Scale Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's Alpha if Item Deleted Butir1
32.3333 24.989 .479 .818 Butir2 32.4000 20.731 .676 .796 Butir3 31.8000 26.234 .295 .833 Butir4 32.2667 22.892 .702 .796 Butir5 32.2000 24.993 .455 .820 Butir6 32.2333 24.737 .486 .817 Butir7 32.3333 25.333 .428 .822 Butir8 32.8667 22.878 .579 .807 Butir9 31.9000 23.955 .557 .810 Butir10 32.4667 22.740 .526 .814
Reliability and Validity Test of Fokus Kepada Operasi Item-Total Statistics
Scale Mean if Item Deleted Scale Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's Alpha if Item Deleted Butir1
40.6667 14.299 .395 .696 Butir2 40.5667 13.909 .413 .693 Butir3 41.6667 14.713 .132 .744 Butir4 40.5667 14.599 .414 .696 Butir5 41.0000 14.276 .460 .690 Butir6 40.9333 15.789 .138 .723 Butir7 41.0667 12.202 .596 .659 Butir8 40.8667 13.844 .438 .690 Butir9 41.0000 15.448 .174 .721 Butir10 40.9000 12.438 .677 .651 Butir11 40.8333 13.592 .418 .692 Butir12 40.9000 15.679 .065 .739
Reliability and Validity Test of Kinerja Item-Total Statistics
Scale Mean if Item Deleted Scale Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's Alpha if Item Deleted Butir1
31.8667 18.257 .379 .798 Butir2 31.6667 16.782 .535 .778 Butir3 31.7667 17.633 .514 .780 Butir4 31.2000 19.545 .317 .801 Butir5 31.5667 16.392 .700 .756 Butir6 31.1667 17.730 .655 .767 Butir7 30.5333 18.602 .442 .788 Butir8 30.7000 18.079 .570 .775 Butir9 30.9000 20.024 .358 .797 Butir10 31.5333 18.326 .361 .800
Lampiran 3. Master Data Penelitian KEPEMIMPINAN (X
4
2
2
2
29
32
3
3
5
5
4
4
2
4
28
30
4
4
4
4
4
4
3
3
3
27
31
32
30
4
4
4
4
3
4
3
4
29
3
4
3
4
3
4
3
4
4
30
21
4
3
30
4
23
24
29
3
4
4
3
4
4
3
4
26
5
4
4
4
3
3
2
3
3
22
30
4
4
4
4
5
4
4
4
3
4
4
3
26
38
5
5
5
5
5
5
4
4
25
35
5
5
4
3
4
4
5
4
2
40
31
4
4
4
4
4
4
3
39
2
28
3
4
4
3
4
3
3
4
38
33
2
2
4
3
2
2
2
2
2
2
2
2
42
18
3
3
2
3
1
2
2
2
41
24
5
4
4
4
4
4
5
4
5
4
4
4
4
4
34
32
5
4
33
3
4
3
4
4
33
31
4
4
5
2
4
35
3
4
5
4
5
4
37
29
5
4
3
3
3
4
4
3
36
34
4
5
5
4
4
4
4
4
3
1 ) Responden Butir Total Skor
5
4
4
4
3
3
2
2
3
7
35
5
8
4
3
4
4
5
5
6
40
5
5
5
25
5
5
3
2
4
4
4
4
10
32
4
4
5
4
5
4
4
4
9
40
5
5
5
5
5
5
5
5
4
4
5
5
5
5
2
38
5
5
5
4
5
5
5
5
1
8
7
6
5
4
3
2
1
5
5
5
5
5
5
35
5
5
4
4
4
3
5
4
5
35
4
5
5
4
4
4
4
5
3
40
4
4
4
5
5
4
4
4
3
3
18
34
4
5
4
5
4
4
4
4
17
30
4
4
4
4
3
5
33
4
3
3
3
4
21
32
5
4
5
4
4
4
19
3
20
40
5
5
5
5
5
5
5
5
4
3
30
5
4
4
13
35
5
5
4
3
4
4
5
4
12
36
4
5
5
3
5
4
5
5
11
4
4
16
35
33
4
4
5
3
4
4
4
5
15
5
5
5
4
3
4
4
5
5
14
34
4
5
16
43
3
2
2
72
28
4
3
4
3
4
3
3
4
71
36
5
5
4
3
5
5
5
2
2
70
4
4
3
3
2
2
2
2
2
74
30
4
3
3
3
5
4
3
4
73
20
3
3
4
39
75
2
4
67
24
5
4
5
2
2
2
2
66
3
34
4
5
5
4
4
4
4
4
65
3
3
5
4
5
5
5
5
5
5
4
69
28
4
4
3
3
4
3
3
3
68
27
3
4
4
20
4
4
6
35
5
5
5
5
5
5
5
1
7
5
5
4
3
2
1
2 ) Responden Butir Total Skor
35 PERENCANAAN STRATEGIS (X
5
4
5
4
2
5
4
4
5
5
5
5
4
4
4
4
30
5
4
5
5
4
4
4
3
35
5
5
5
5
4
4
4
5
5
5
5
5
77
38
5
5
5
5
4
5
4
5
76
36
5
5
5
3
5
5
5
5
5
79
80
34
5
5
4
4
4
4
4
4
30
5
4
4
4
4
4
4
3
3
78
40
29
4
3
3
4
4
4
4
4
51
30
4
4
4
4
4
4
3
4
50
40
5
5
5
5
5
4
5
5
4
4
54
31
4
4
4
4
3
4
4
53
33
34
5
4
4
4
4
4
4
5
52
5
5
3
3
3
4
4
45
27
4
4
4
3
3
3
4
3
44
24
2
4
3
3
3
3
3
4
4
49
21
20
3
3
3
2
2
3
2
2
47
3
5
3
3
1
3
2
3
3
46
33
5
3
4
4
26
26
3
4
4
3
3
3
3
3
61
4
5
4
4
2
3
3
3
3
60
27
4
62
5
3
4
3
4
3
3
4
64
31
3
4
4
4
5
4
4
4
63
40
5
5
5
5
5
4
2
4
4
4
4
3
3
3
3
4
56
31
4
4
27
3
4
4
4
4
55
30
4
4
4
3
57
4
3
3
4
3
59
26
3
4
3
3
3
3
4
4
58
36
5
5
5
5
4
4
4
32
5
5
4
5
5
39
32
5
5
5
3
4
5
4
38
23
2
4
4
3
3
4
3
37
22
5
5
2
5
4
4
3
2
42
31
5
3
5
5
5
3
5
41
25
4
3
4
4
4
4
2
40
33
3
3
4
4
4
4
33
28
4
4
4
4
4
4
32
3
33
5
5
5
5
5
5
3
31
25
4
3
5
3
4
3
4
4
36
26
4
3
4
3
4
4
35
4
29
4
4
4
5
4
4
4
34
27
4
5
4
4
5
4
5
4
3
5
5
51
31
5
4
4
31
5
3
5
50
34
5
5
5
5
4
5
5
52
49
4
5
5
5
3
4
4
5
54
30
4
4
5
5
4
5
4
53
29
5
5
4
4
2
4
5
29
26
4
4
3
4
4
4
45
24
2
3
3
4
4
5
4
44
27
4
4
3
4
4
4
4
43
5
29
4
5
4
4
4
4
5
4
48
32
5
5
5
2
46
5
5
47
28
4
4
4
4
3
4
5
3
4
5
3
4
3
4
4
4
4
2
14
30
5
4
15
4
4
5
5
13
28
4
4
4
4
5
25
4
4
5
20
3
3
3
2
3
4
2
17
28
5
5
4
3
3
5
2
16
24
4
2
4
3
3
3
12
5
4
2
4
3
4
4
3
7
28
4
4
4
24
4
4
4
6
33
5
5
5
5
4
4
4
8
30
4
5
4
4
5
4
4
4
11
26
4
4
2
3
4
4
4
9
24
4
3
4
4
2
4
18
5
4
26
3
27
31
5
5
5
5
3
4
4
30
3
5
4
5
4
4
4
4
25
25
4
3
3
4
4
29
4
2
30
24
4
2
4
3
4
4
3
34
4
5
5
5
5
5
5
4
28
25
4
4
4
4
3
5
21
28
4
4
5
4
4
3
4
20
32
5
3
5
4
5
3
5
19
30
5
5
5
2
5
5
4
30
2
24
28
5
3
5
4
4
4
3
23
4
4
5
5
4
4
4
4
22
31
5
4
5
31
55
4
4
2
4
4
4
27
4
3
3
2
4
4
3
4
3
35
5
4
5
4
4
4
4
6
25
5
3
4
4
1
2
2
4
31
4
4
4
4
5
4
3
3
4
5
30
4
4
3
4
4
5
5
80
30
5
4
4
5
4
5
4
79
31
5
5
4
5
4
3
5
5
5
5
2
38
5
5
5
5
4
5
4
1
5
8
7
6
5
4
3
2
1
3 ) Responden Butir Total Skor
34 FOKUS KEPADA PELANGGAN DAN PASAR (X
7
2
78
4
2
3
4
14
32
5
4
5
4
3
4
4
3
13
33
5
3
4
4
3
4
4
5
22
3
2
3
3
1
2
2
3
16
2
3
2
2
4
2
4
2
4
15
26
2
4
5
3
3
2
2
2
2
9
18
3
1
2
2
2
3
1
3
8
19
3
1
2
3
2
2
2
12
11
30
5
4
4
2
3
4
3
5
24
2
4
2
4
3
2
1
4
4
10
16
5
35
4
21
28
5
3
3
4
4
4
5
63
2
5
3
3
3
3
4
3
62
25
4
64
4
4
3
3
2
3
2
3
3
66
25
4
4
3
4
4
4
2
65
31
5
5
5
4
4
2
19
5
3
4
4
4
57
30
5
4
4
4
3
4
4
56
27
4
4
4
4
4
3
4
4
2
4
4
5
61
31
5
5
4
5
3
5
26
59
30
5
4
4
5
4
4
4
58
3
67
5
35
23
3
4
3
3
3
4
3
74
5
4
5
5
5
5
5
5
73
25
4
75
5
4
5
5
5
5
5
5
5
77
30
5
4
4
4
5
4
3
76
30
4
4
4
5
3
3
2
2
3
3
2
1
69
20
3
3
4
3
3
3
2
68
20
3
3
3
2
3
4
3
4
3
3
4
4
72
27
4
4
4
4
4
4
19
71
20
4
4
3
3
1
2
3
70
19
17
3
4
3
4
3
51
31
4
4
4
4
5
3
4
5
50
25
4
3
3
3
2
4
2
4
49
21
4
4
3
5
3
3
4
3
4
54
38
5
4
5
5
5
4
5
5
53
37
5
5
5
5
3
5
4
5
52
32
3
3
3
3
3
3
3
45
19
3
2
3
2
2
2
2
44
4
28
4
4
4
3
2
4
4
3
43
21
3
4
4
3
1
2
2
2
3
48
15
2
1
2
3
2
2
2
4
47
31
4
4
4
5
4
3
3
4
46
29
4
3
4
3
3
2
2
3
2
3
1
3
63
21
3
3
3
2
19
2
2
3
62
25
3
4
3
2
4
3
2
3
64
61
4
3
3
3
3
3
2
3
3
66
31
5
4
5
4
4
3
3
3
65
25
3
3
3
3
3
3
3
4
37
27
3
3
4
3
4
3
4
57
33
4
4
5
4
4
4
5
4
56
35
5
4
4
4
4
5
4
5
55
3
28
4
4
4
5
5
5
5
4
5
60
27
2
3
4
4
58
3
3
4
59
31
5
4
4
4
4
3
4
3
3
2
4
5
30
4
3
4
4
3
3
5
4
26
37
5
5
4
5
5
4
3
5
25
40
5
5
5
5
5
27
5
5
3
30
18
2
2
2
3
2
3
1
3
29
21
2
3
3
3
2
3
2
3
28
27
3
3
3
3
3
5
5
2
3
4
2
3
3
3
3
3
4
19
21
3
3
3
20
2
2
2
3
18
33
5
4
5
5
3
4
3
25
4
24
3
36
5
4
5
5
4
3
5
5
23
29
4
3
2
4
3
3
4
5
21
23
2
2
2
4
3
4
3
2
3
38
2
4
39
29
3
4
4
4
4
3
3
4
35
4
5
4
5
4
3
5
4
5
37
40
5
5
2
4
5
5
2
2
3
42
32
5
4
5
3
4
3
3
41
4
24
3
2
3
4
2
4
2
4
40
25
2
3
5
5
2
17
5
33
23
4
3
3
3
2
3
2
3
32
2
3
2
2
3
1
3
1
3
31
24
4
3
3
5
3
4
5
35
5
5
36
38
5
5