Quo Vadis Perkembangan Teknologi Informa (1)
Quo Vadis Perkembangan Teknologi Informasi Global ?
a special presentation for CIMB NIAGA
by Prof. Richardus Eko Indrajit (indrajit@post.harvard.edu)
Technology Revolution
Technology Growth
Technology Growth
From “close” to “open” environment:
= Society
= Communica�on
= Market
= Mind
= Behavior
= Value
Change in Everything
“The explosion of advanced
technologies now means
that suddenly knowledge
pools and resources have
connected all over the planet,
levelling the playing field as
never before, so that each
of us is potentially an
equal – and competitor –
of the other.”
Thomas Friedman
PEOPLE
half day workshop
Today’s Generation
Generation Evolution
The Generation Cohort: Veterans - Baby Boomers - Xers - Millenials
What’s Next ?
Digital Immigrant
vs
Digital Native
PROCESS
half day workshop
Multi Mode Communication
Social-Networking
Chatting
Email
Blogging
Browsing
Mailing-list
Group-Ware
New Concept in Life
E-Learning
E-Government
E-Business
E-Procurement
E-Commerce
E-Money
Defining New Way of Life
Social Networking Environment
The Web Revolution
TECHNOLOGY
half day workshop
Old Technology is Recycling !
Gadget is everywhere !
New Green Technology
Computer is Everywhere
INTELLIGENCE
The Next Generation Lifestyle
New Human Literacy
Innovation in Dealership Business
Customer Management
Customer Management
Vehicle Sales and Administration
Vehicle Service
Parts Management
Vehicle Sales
Service with Recall
Parts Purchase
Sales from other branch
Appointment Scheduling
Purchase with Stock Transfer
Sales from other company
Time Recording
Purchase for 3rd-party Service
Sales from Showroom
Sales with Cash Desk
Used Car Purchase
Order Cancellation
Values of Information Technology
FINANCIAL
CUSTOMERS
Business
Value of
Informa�on
Technology
OPERATIONAL
GROWTH
The Bottom Line of Competition
We’ll always go
for cheaper, better,
faster products and
services
products
and services
= manufacturing
= healthcare
= bank and finance
= education
= construction/property
= media
= transportation
= tourism
= retail and distribution
= utilities
= mining/oil and gas
= government
= services
Customers
products
and services
Company
Competitors
The Paradigm Shift of Value
products
and services
= manufacturing
= healthcare
= bank and finance
= education
= construction/property
= media
= transportation
= tourism
= retail and distribution
= utilities
= mining/oil and gas
= government
= services
Customers
products
and services
Company
Although we satisfy with
your products and services,
but the other give me
better experiences
Competitors
+ values
The Core of Competition
products
and services
Company
Value
Added
Initiatives
products
and services
Customers
Values to the Finance Aspect
1 Expand market share.
2 Increase revenue.
3 Return on investment.
4 Op�mise asset u�lisa�on.
5 Manage business risks.
Values to the Customers
6 Improve customer orienta�on and service.
7 Offer compe��ve products and services.
8 Service availability.
9 Agility in responding to changing business needs.
10 Cost op�misa�on of service delivery.
Values to the Internal Operations
11 Automate and integrate the enterprise value chain.
12 Improve and maintain business process func�onali�es.
13 Lower process costs.
14 Compliance with external laws and regula�ons.
15 Transparency.
16 Compliance with internal policies.
17 Improve and maintain opera�onal and staff produc�vity.
Values to the Corporate Growth
18 Product and business innova�on.
19 Obtain reliable and useful informa�on for strategic decision.
20 Acquire and maintain skilled and mo�vated personnel.
Domain 1: Communication
Customers
Management
Business
Activities
Employees
Suppliers
Partners
Domain 2: Operational Process
to
Domain 3: Management Decision
Management
Employees
Customers
Suppliers
Partners
Plan – Execute – Check - Control
Market
Resources
Money
Human
Resources
Process
Anytime, Anywhere, Anyhow
CUSTOMER LAYER
AT WOR
PERSONAL COMPUTER
Online Support
PRODUCTS
AND SERVICES
Retailer Transaction
Browser/User Interface
Search Engine
Electronic Publishing
Connectivity
Messaging & Mail
Content Aggregation
Collaboration
Document Management
KIOSK
FAX
TELEPHONE
TELEVISION
IN PUBLIC
CONSUMERS
Calling/Conferencing
INTELLIGENT MONITOR
IN VEHICLE
FAMILIES
COMMUNITIES
INSTITUTIONS
Chatting
AYER
AT HOME
INTEGRATION MANAGEMENT LAYER
PERSONAL DIGITAL ASSISTANT
BUSINESS
LOCATION LAYER
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Mempercepat Proses
Meningkatkan Efisiensi
Memperbaiki Kualitas
Menerapkan Transparansi
Mengurangi Biaya
Memberdayakan Manusia
Mengoptimalkan Sumber
Daya
Mengintegrasikan Organisasi
Menciptakan Inovasi
Mempermudah Aktivitas
Memaksimalkan Pelayanan
Memenuhi Standar
Aturan
Memuaskan Pelanggan
… dan lain sebagainya.
Kenyataan di Lapangan
Biaya Tinggi
Ketergantungan Pihak Ketiga
Perkembangan Cepat
Kompetensi SDM Rendah
Proyek Terlambat
Arsitektur Kompleks
Sistem Kadaluwarsa
Tidak Auditable
Kapabilitas Terbatas
Implementasi Tambal Sulam
Tidak Sesuai Kebutuhan
Perubahan Kebutuhan
Kecenderungan Peristiwa
Kenyataan
BIAYA + RESIKO
>
Harapan akan
MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Tantangan Manajemen
BIAYA
MANFAAT
Jawaban: ICT Governance !
Communities + Consensus + Coordination
Domain 3C
Perencanaan
Pengadaan
Penerapan
Pengawasan
terhadap sumber daya TIK, yaitu:
INFORMASI
APLIKASI
INFRASTRUKTUR
MANUSIA
(H/W+S/W+B/W)
Ragam Proses Perencanaan
PO1 Define
a Strategic IT Plan
PO2 Define
the Information
Architecture
PO6 Communicate
Management Aims and
Direction
PO7 Manage
PO3 Determine
Technological
IT Human
Resources
Direction
PO8 Manage
the IT Processes,
Organisation and Relationships
Quality
PO4 Define
PO9 Assess
and Manage IT
Risks
PO5 Manage
the IT Investment
PO10 Manage
Projects
Ragam Proses Pengadaan
AI1
Identify Automated Solutions
AI2
Acquire and Maintain Application Software
AI3
Acquire and Maintain Technology Infrastructure
AI4
Enable Operation and Use
AI5
Procure IT Resources
AI6
Manage Changes
AI7
Install and Accredit Solutions and Changes
Ragam Proses Penerapan
DS1 Define
and Manage Service
Levels
DS2 Manage
Third-party Services
DS3 Manage
Performance and
Capacity
DS8 Manage
Service Desk
and Incidents
DS9 Manage
the
Configuration
DS10 Manage
Problems
DS4 Ensure
Continuous Service
DS11 Manage
Data
DS5 Ensure
Systems Security
DS12 Manage
the Physical
DS6 Identify
and Allocate Costs
DS7 Educate
and Train Users
Environment
DS13 Manage
Operations
Ragam Proses Pengawasan
ME1
Monitor and Evaluate IT Performance
ME2
Monitor and Evaluate Internal Control
ME3
Ensure Regulatory Compliance
ME4
Provide IT Governance
Ragam Kerangka Best Practices
ISO-20000
ITIL version 3
p
THANK YOU!
a special presentation for CIMB NIAGA
by Prof. Richardus Eko Indrajit (indrajit@post.harvard.edu)
Technology Revolution
Technology Growth
Technology Growth
From “close” to “open” environment:
= Society
= Communica�on
= Market
= Mind
= Behavior
= Value
Change in Everything
“The explosion of advanced
technologies now means
that suddenly knowledge
pools and resources have
connected all over the planet,
levelling the playing field as
never before, so that each
of us is potentially an
equal – and competitor –
of the other.”
Thomas Friedman
PEOPLE
half day workshop
Today’s Generation
Generation Evolution
The Generation Cohort: Veterans - Baby Boomers - Xers - Millenials
What’s Next ?
Digital Immigrant
vs
Digital Native
PROCESS
half day workshop
Multi Mode Communication
Social-Networking
Chatting
Blogging
Browsing
Mailing-list
Group-Ware
New Concept in Life
E-Learning
E-Government
E-Business
E-Procurement
E-Commerce
E-Money
Defining New Way of Life
Social Networking Environment
The Web Revolution
TECHNOLOGY
half day workshop
Old Technology is Recycling !
Gadget is everywhere !
New Green Technology
Computer is Everywhere
INTELLIGENCE
The Next Generation Lifestyle
New Human Literacy
Innovation in Dealership Business
Customer Management
Customer Management
Vehicle Sales and Administration
Vehicle Service
Parts Management
Vehicle Sales
Service with Recall
Parts Purchase
Sales from other branch
Appointment Scheduling
Purchase with Stock Transfer
Sales from other company
Time Recording
Purchase for 3rd-party Service
Sales from Showroom
Sales with Cash Desk
Used Car Purchase
Order Cancellation
Values of Information Technology
FINANCIAL
CUSTOMERS
Business
Value of
Informa�on
Technology
OPERATIONAL
GROWTH
The Bottom Line of Competition
We’ll always go
for cheaper, better,
faster products and
services
products
and services
= manufacturing
= healthcare
= bank and finance
= education
= construction/property
= media
= transportation
= tourism
= retail and distribution
= utilities
= mining/oil and gas
= government
= services
Customers
products
and services
Company
Competitors
The Paradigm Shift of Value
products
and services
= manufacturing
= healthcare
= bank and finance
= education
= construction/property
= media
= transportation
= tourism
= retail and distribution
= utilities
= mining/oil and gas
= government
= services
Customers
products
and services
Company
Although we satisfy with
your products and services,
but the other give me
better experiences
Competitors
+ values
The Core of Competition
products
and services
Company
Value
Added
Initiatives
products
and services
Customers
Values to the Finance Aspect
1 Expand market share.
2 Increase revenue.
3 Return on investment.
4 Op�mise asset u�lisa�on.
5 Manage business risks.
Values to the Customers
6 Improve customer orienta�on and service.
7 Offer compe��ve products and services.
8 Service availability.
9 Agility in responding to changing business needs.
10 Cost op�misa�on of service delivery.
Values to the Internal Operations
11 Automate and integrate the enterprise value chain.
12 Improve and maintain business process func�onali�es.
13 Lower process costs.
14 Compliance with external laws and regula�ons.
15 Transparency.
16 Compliance with internal policies.
17 Improve and maintain opera�onal and staff produc�vity.
Values to the Corporate Growth
18 Product and business innova�on.
19 Obtain reliable and useful informa�on for strategic decision.
20 Acquire and maintain skilled and mo�vated personnel.
Domain 1: Communication
Customers
Management
Business
Activities
Employees
Suppliers
Partners
Domain 2: Operational Process
to
Domain 3: Management Decision
Management
Employees
Customers
Suppliers
Partners
Plan – Execute – Check - Control
Market
Resources
Money
Human
Resources
Process
Anytime, Anywhere, Anyhow
CUSTOMER LAYER
AT WOR
PERSONAL COMPUTER
Online Support
PRODUCTS
AND SERVICES
Retailer Transaction
Browser/User Interface
Search Engine
Electronic Publishing
Connectivity
Messaging & Mail
Content Aggregation
Collaboration
Document Management
KIOSK
FAX
TELEPHONE
TELEVISION
IN PUBLIC
CONSUMERS
Calling/Conferencing
INTELLIGENT MONITOR
IN VEHICLE
FAMILIES
COMMUNITIES
INSTITUTIONS
Chatting
AYER
AT HOME
INTEGRATION MANAGEMENT LAYER
PERSONAL DIGITAL ASSISTANT
BUSINESS
LOCATION LAYER
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Mempercepat Proses
Meningkatkan Efisiensi
Memperbaiki Kualitas
Menerapkan Transparansi
Mengurangi Biaya
Memberdayakan Manusia
Mengoptimalkan Sumber
Daya
Mengintegrasikan Organisasi
Menciptakan Inovasi
Mempermudah Aktivitas
Memaksimalkan Pelayanan
Memenuhi Standar
Aturan
Memuaskan Pelanggan
… dan lain sebagainya.
Kenyataan di Lapangan
Biaya Tinggi
Ketergantungan Pihak Ketiga
Perkembangan Cepat
Kompetensi SDM Rendah
Proyek Terlambat
Arsitektur Kompleks
Sistem Kadaluwarsa
Tidak Auditable
Kapabilitas Terbatas
Implementasi Tambal Sulam
Tidak Sesuai Kebutuhan
Perubahan Kebutuhan
Kecenderungan Peristiwa
Kenyataan
BIAYA + RESIKO
>
Harapan akan
MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Tantangan Manajemen
BIAYA
MANFAAT
Jawaban: ICT Governance !
Communities + Consensus + Coordination
Domain 3C
Perencanaan
Pengadaan
Penerapan
Pengawasan
terhadap sumber daya TIK, yaitu:
INFORMASI
APLIKASI
INFRASTRUKTUR
MANUSIA
(H/W+S/W+B/W)
Ragam Proses Perencanaan
PO1 Define
a Strategic IT Plan
PO2 Define
the Information
Architecture
PO6 Communicate
Management Aims and
Direction
PO7 Manage
PO3 Determine
Technological
IT Human
Resources
Direction
PO8 Manage
the IT Processes,
Organisation and Relationships
Quality
PO4 Define
PO9 Assess
and Manage IT
Risks
PO5 Manage
the IT Investment
PO10 Manage
Projects
Ragam Proses Pengadaan
AI1
Identify Automated Solutions
AI2
Acquire and Maintain Application Software
AI3
Acquire and Maintain Technology Infrastructure
AI4
Enable Operation and Use
AI5
Procure IT Resources
AI6
Manage Changes
AI7
Install and Accredit Solutions and Changes
Ragam Proses Penerapan
DS1 Define
and Manage Service
Levels
DS2 Manage
Third-party Services
DS3 Manage
Performance and
Capacity
DS8 Manage
Service Desk
and Incidents
DS9 Manage
the
Configuration
DS10 Manage
Problems
DS4 Ensure
Continuous Service
DS11 Manage
Data
DS5 Ensure
Systems Security
DS12 Manage
the Physical
DS6 Identify
and Allocate Costs
DS7 Educate
and Train Users
Environment
DS13 Manage
Operations
Ragam Proses Pengawasan
ME1
Monitor and Evaluate IT Performance
ME2
Monitor and Evaluate Internal Control
ME3
Ensure Regulatory Compliance
ME4
Provide IT Governance
Ragam Kerangka Best Practices
ISO-20000
ITIL version 3
p
THANK YOU!