Rancangan Pengukuran Kinerja melalui Pendekatan Balanced Scorecard pada Hotel Santika Bandung.

!
!
!

!!

!
"
#

#

#
#$

#

#

!
#


!
!
%!
!

%!
!

&

!

Universitas Kristen Maranatha

'
!
!

!# !


(
!
#!

!

!

!

(

*

!

#!

!

!(

#!
#!

(

!

!
+

'
!

!

)

! !#


!

!
,#

-!

#

#!

!

(

!

,


#

!

!
'

!
. !

#
#! !

!
! #

'
!
!


!

!

!
!!

!

!

#
(

#!

/

#


!

#!

(
!

! #
!

,

!
(

!
#

(
!


!

!

(

!
!
(

#!

'

!

%!
+


!

(

%!
#!

!

( !
!

(

! #

!

!#


'
!
0

!

!

!
!
!(

!
!
!

! #!

!#


!

Universitas Kristen Maranatha

'9

GGGGGGGGGGGGGGGGG GGGGGGGGGG G

'9 >'GGGGGGGGGGGGGGGGG GGGGGGGGGG
'

8-D -' 9GGGGGGGGGGGGGG GGGGGGGG G

& ;' 9 , ,GGGGGGGGGGGGGGGGGG GGGGGGGG
& ;' 9 '

(

8?GGGGGGGGGGGGGGGGG GGGGGGG G 0

& ;' 9 D 7

9GGGGGGGGGG GGGGGG GGGGGGG G0

::?

GGGGGG GGGGGGGGG GG :

:1,

#

7

:='

GGGGGGGG GGGGGGGGGG G 3
GGGGGGGGGGGG GGGGGGG GG@

:"

GGGGGGGGGGG GGGGGGG G @

:39

GGGGGGGGGG GGGGGGGGG GA

:@7 !

: A ?!

GGGGGGGGGGGG GGGGG GGG C

:@:

7 !

:@1

7 !
+

&

GGGGGGGGGGGG :2

GGGGGGGG GGG GGGG ::
GGGGGGGGGGGGGGGGGGG G :1

(
Universitas Kristen Maranatha

1:

GGGGGGGGGG GGGGGG :=
1::'

GGGGG:"

1:17 #
11

GGGGGGGGGGGG :3
GGGGGGGGGGGGGGGGGGGG:A

11:

GGGGGGGGGGG :B

111%

H

11=

11"

7

#

G

1:

GGGGGGGGGG

1B

11=:

#

GGGGG GGGGG 1B

11=1

#

GGGGG GGGGG =:

11==

#

11="

#

!

!

,

GGGG G =A
G

"2

GGGGGGGG"@

113

GGGGGGGGGG 3=

11@

'

11A

=:K

#"

!

3A

GGGGGGGGG GGG3B

GGGGGGGGGGG GGGGGGGGGG@:
=::

GGGGGGGGGG GG @:

=:1;
=:=
=17 !

GGGGGGGGGGGG GGG @"
K

GGGGG GGGGGGGGGG A:

GGGGGGGGGGGGGGGGGGG G C1
(
Universitas Kristen Maranatha

=='

":
"1H

&

!#

GGGGGGGG GGGGGGGGGC=

GGGGG GGGGGGGGGGGGGGG C3
7

GGGGGGGGGGGGGGG GGG C@

"=

&

!

%!

""
"3 ?

GCA
7

$?

GGG CB

GGGGGGG CB

"3:7

#

"317

#

?

K

GGGGGGGG CB
%!

G :21

"3=7

GGGGGGGGGGGGGG :2A

"3"7

GG GGGGG ::3

3:

GGGGGG GGGGGGGGGGGGGGGG :1B

31

GGGGGGGGGGGGGGGGG GGGGGGG :=2
:=1
GGGGGGGGGGGGGGGGGG GG :==

0
Universitas Kristen Maranatha

'

1:

'

=1'

'

"=

'

""

5 6
#%

!$

GGGGGGGGG G

3=

G G GGG

@A

%!
%

H

7

%!
%!

GGG :2B
G

GGGGG::@

0
Universitas Kristen Maranatha

D

::9

D

118

D

1=%

D

1"%

D

13

D

1@'

D

1A7

D

1B

D

1C!

D

1 :2 %

D

1 ::

D

" :1

GGGGGGGGGGGGGGGGG
!

7

GGGGGGGGGGG

H

C
1:

GGGGG 1=
#

#

G

'

1=

GGGGGGGG 1@

GGGGGGGGGGGGGGGG 1B
$

7

$

8
-

7

GGGGGGGGGGGGG

=1

GGGGGGGGGGGGGG "2

#

$
"

#
#"

GGGGGGGGG ":
!

#

!

GGGGGGGGGGGGG

%!

33
3B

GGGGGGGGGGGGGG ::1

0
Universitas Kristen Maranatha

!
"
#

$
%

&

'

())*+

Universitas Kristen Maranatha

,

,

-./

0

0
#

(

#

1

2

&

%
#

'

())*+

3

-

2

# 0

, 4

"
3

(

Universitas Kristen Maranatha

0

"

0
2

4

% 556 * +

*

2
0

79 0
:

8

"#

,
"

1

Universitas Kristen Maranatha

2

(
"

$%

&

'

())*+

,
;
2
;

;

2
"

<
2
0

0
,

"

0

,
0

*

Universitas Kristen Maranatha

!

" #

$

%

%

&

;

!

(

"
;

!

'(
,

>

;
(

"
;

=

Universitas Kristen Maranatha

)
,

;
,
;

(

,

"

"

1

&

,
?

"

"

*

+

,

6

Universitas Kristen Maranatha

/
"

0

,
0

2

"

"

%())

$

0

+

"
$

;

"

>

!
,

#

"

"

@

Universitas Kristen Maranatha

>

"
;

"

"
3

,

,

2

,

"
#

B0
"

> "
,

, ++

#.

A

Universitas Kristen Maranatha

C

$

,

$

,

"
"

>

"

#.

+

,
#
#

%

+
#

#

#

"
%D

5

())*

6++

Universitas Kristen Maranatha

"
"

3
%

+

,
"

,

%

+

,
?
"

#."

;

%%

,
#
0
;

)

Universitas Kristen Maranatha

#/

%

0

,

;

.

2

,

())A

Universitas Kristen Maranatha

!

"

#

Universitas Kristen Maranatha

"
$
$

$

%

&

$

#
'

!

Universitas Kristen Maranatha

)
*

*

+
,$

'

(

.

Universitas Kristen Maranatha

!
"#
,

- . &

# $ %

/001

& '

( & ) *+

#

$ +

2 %3 , 4 # %

5 4
' 6

" &

/00/ 7

& , * ' 8( *

)

#%

9 7

'

#

&
)

# % /00: 7

# $

'

# /00

#

&

2

4

%
)

%

/00/ 7
<

=

> #

!

$ +

;4-

2

% 6 4 &

/00: 7

# %

288***
6

#

4
4

%

#

$ ) *

2+

"4

#

( &
$

288***

+

"

288***

#4
6

4

& #&

?

( #

& #

& 4

4

Universitas Kristen Maranatha