Peran Komunikasi Internal dalam Meningkatkan Team Work Engagement
DAFTAR PUSTAKA
Al-Mashari, M., dan Zairi,M., “BPR implementation process: an analysis of key
success and failure factors“, Business Process Management Journal,
Volume 5, No. 1, pp. 87-112, 1999.
Anastasi, A. & Urbina, S. (2007). Psychological Testing . New Jersey: Prentice
Hall Inc.
Argenti, Paul A. 2003. Corporate Communication , International Edition. New
York: McGraw Hill.
Ariani, D.W. (2015). Relationship model of personality, communication, student
engagement, and learning satisfaction. Department of Management,
Economics Faculty, Maranatha Christian University.
Ariesta, Riza. 2014. Analisis Pengaruh Gaya Kepemimpinan Transformasional
Dan Kepepmimpinan Transaksional Terhadap Kinerja Karyawan Studi
Pada PT PLN (Persero) Distribusi Jawa Tengah Dan DIY. Skripsi.
Universitas Diponegoro. Semarang.
Azwar, S. (2000). Sikap Manusia, Teori dan Pengukurannya . Yogyakarta:
Pustaka Pelajar.
Azwar, S. (2004). Reliabilitas dan Validitas. Yogyakarta: Pustaka Belajar
Universitas Sumatera Utara
Azwar, S. (2007). Sikap Manusia, Teori dan Pengukurannya . Yogyakarta:
Pustaka Pelajar.
Azwar, S. (2010). Metode Penelitian. Yogyakarta: Pustaka Belajar
Bachroni, M. (2011). Pelatihan Pembentukan Tim untuk Meningkatkan
Kohesivitas Tim pada Kopertis V Yogyakarta. Jurnal Psikologi. Vol 38,
No. 1. 40 – 51
Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Work engagement: Further
reflections on the state of play. European Journal of Work and
OrganizationalPsychology,20,74–88. doi:10.1080/1359432X.2010.546711
Bobek, D. D., B.E. Daugherty, dan R.R. Radtke. 2012. “Resolving audit
engagement chalanges through communication” Auditing: A Journal of
Practice and Theory Vol 31 no 4.
Bovee, Courtland L; Thill, John V. 2000. Business Communication Today. Sixth
Edition, International Edition. Upper Saddle River, New Jersey, Prentice
Hall International.
Cangara, Hafied. 2010. Pengantar Ilmu Komunikasi. Jakarta : PT. Raja Grafindo.
Caswell, B., Allen, Catherine. (2001). The Engagement Team Approach to
Independence. Journal of Accountancy. 191, 2; ProQuest pg. 57
Costa, Jr, P. T., & McCrae, R. R. (1985). The NEO personality inventory manual.
Odessa, FL: Psychological Assessment Resources.
Universitas Sumatera Utara
Costa, P. L., Passos, A. M., & Bakker, A. B. (2012). Team work engagement:
Considering team dynamics for engagement [working paper]. Lisbon,
Portugal: ISCTE-IUL, Business Research Unit (BRU-IUL).
Costa, P. L., Passos, A. M., & Bakker, A. B. (2014). Team work engagement: A
model of Emergence. Journal of Occupational and Organizationl
Psychology,87,414-436
Costa, P., Passos, A.M., & Bakker, A. (2014). Empirical Validation of the Team
Work Engagement Construct. Journal of Personnel Psychology; Vol.
13(1):34–4
Effendy, Onong Uchjana. 2004. Ilmu Komunikasi Teori dan Praktek. Cetakan
kedelapan belas. Bandung: PT Remaja Rosdakarya
Effendy, Onong Uchjana; Ilmu Komunikasi Teori & Praktek, PT Remaja
Rosdakarya; Bandung; 2005.
Eysenck, H. J. (1998). Dimensions of personality. Piscataway, NJ: Transaction.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology:
The
broaden-and-build
theory
of
positive
emotions.
American
Psychologist, 56, 218–226. doi:10. 1037/0003-066X.56.3.218
Gudono. (2011). Analisis Data Multivariat . Yogyakarta: Fakultas Ekonomika &
Bisnis UGM
Goldhaber, G.M.(1993). Organizational Communication. (7th ed). USA: McGrawHill.
Universitas Sumatera Utara
Hadi, S. (2000). Metodologi research. Yogyakarta : Andi Yogyakarta.
Halbesleben, J. R. B., & Wheeler, A. R. (2008). The relative roles of engagement
and embeddedness in predicting job performance and intention to leave.
Work & Stress, 22, 242– 256. doi:10.1080/02678370802383962
Handoko, T Hani. 2001. Manajemen Personalia dan Sumberdaya Manusia . Edisi
Kedua. BPFE, Yogyakarta.
Hartman, R.L. Crume,A.L. (2014). Educating Nursing Students in Team Conflict
Communication. Journal of Nursing Education and Practice. Vol. 4, No.
11.
Hayase, L. K. T. (2009). Internal Communication in Organizations and Employee
Engagement. UMI Dissertations Publishing: University of Nevada, Las
Vegas.
Hodson, R. (1997). Group relations at work: Solidarity, conflict, and relations
with management. Work and Occupations, 24, 426–452.
Hurlock, E. B. (2010). Psikologi Perkembangan: Suatu Pendekatan Sepanjang
Rentang Kehidupan (Alih Bahasa Istiwidayanti, dkk). Edisi Kelima.
Jakarta: Erlangga
Khoerunnisa, Deffy (2013) Pengaruh Komunikasi Internal Terhadap Motivasi
Kerja Karyawan di PT.PLN (P ERSERO) Distribusi Jawa BaratT dan
Banten Area Bandung. (Tesis). Universitas Pendidikan Indonesia.
Kozlowski, S. W. J., & Klein, K. J. (2000). A multilevel approach to theory and
research in organizations – Contextual, temporal and emergent processes.
Universitas Sumatera Utara
In K. J. Klein&S.W. J. Kozlowski (Eds.), Multilevel theory, research and
methods in organizations. San Francisco, CA: Jossey-Bass.
Levi, D., 2001. Group Dynamic for Teams. London: Sage Publications.
Lintangsari, A.A., Yusuf, M., & Priyatama, A.N. (2012).Hubungan antara
Employee
Satisfaction dan budaya
organisasi dengan
Employee
engagement pada karyawan tetap PT. BPD Jawa Tengah cabang utama
Semarang. Jurnal Psikologi. Universitas Sebelas Maret.
Lockwood, N.R. (2007). Leveraging Employee Engagement for Competitive
Advantage.Journal of Human Resources Management
Madrid, H. P., Patterson, M. G., Birdi, K. S., Leiva, P. I., & Kausel, E. E. (2013).
The role of weekly high-activated positive mood, context, and personality
in innovative work behavior: A multilevel and interactional model.
Journal of Organizational Behavior. Advance online publication.
doi:10.1002/job.1867
May, D. R.; Gilson, R. L.; Harter, L. M. 2004. The psychological conditions of
meaningfulness, safety, and availability and the engagement of the human
spirit at work, Journal of Occupational & Organizational Psychology
77(1): 11–37.
Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. 2001. A temporally based
framework and taxonomy of team processes. Academy of Management
Review, 26: 356-376.
Universitas Sumatera Utara
Mishra, K.; Boynton, L.; Mishra, A. 2014. Driving employee engagement: the
expanded role of internal communications, International Journal of
Business Communication 51(2): 183–202.
Maslach, C., & Leiter, M. (2008). Early predictors of job burnout and
engagement.
Journal
of
Applied
Psychology,
93 ,
498–512.
doi:10.1037/0021-9010.93.3.498
Naumann, S. E.,&Bennett, N. (2000). A case for procedural justice climate:
Development and test of a multilevel model. Academy of Management
Journal, 43, 881–889. doi:10.2307/1556416
Nurrohim, H. & Anatan, L. (2009). Efektivitas Komunikasi Dalam Organisasi.
Jurnal Manajemen, Vol.7, No.4
Nusatria, Sandi. (2011). Employee Engagement: Anteseden dan Konsekuensi
Studi pada unit CS PT.Telkom Indonesia Semarang.
Pace, Wayne dan Don F. Faules. (2010). Komunikasi Organisasi: Strategi
Meningkatkan Kinerja Perusahaan . Bandung: Remaja Rosdakarya.
Panuju, Redi. 2001. Komunikasi Organisasi. Yogyakarta: Pustaka Pelajar.
Papalexandris, N.; Galanaki, E. 2009. Leadership’s impact on employee
engagement: differences among entrepreneurs and professional CEOs,
Leadership & Organizational Development Journal 30(4): 365–385.
Rahajeng, Ramandita. 2012. Hubungan Komunikasi Internal dan Employee
Engagement di PT.PLN (Persero) Area Bekasi. Skripsi. Universitas
Indonesia. Depok.
Universitas Sumatera Utara
Robbins, Stephen P. 2001. Perilaku Organisasi. Jakarta : Salemba Empat.
Robbins, Stephen P & Judge, Timothy A. 2013. Organizational Behavior Edition
15. New Jersey: Pearson Education
Robinson, D., Perryman, S., dkk. 2004. The Drivers of Employee Engagement
Report 408, Brington: Institude for Employement Studies .
Ruslan, Rosadi. 1999. Manajemen Humas dan Manajemen Komunikasi . Jakarta:
PT Raja Grafindo Persada
Russell, J.A. (2003), “Core affect and the psychological construction of emotion”,
Psychological Review, Vol. 110 No. 1, 145-72.
Saks, A. M. 2006. Antecedents and consequences of employee engagement,
Journal of Managerial Psychology 21(7): 600–619.
Salanova, M., Llorens, S., Cifre, E., Martinez, I. M., & Schaufeli, W. B. (2003).
Perceived collective efficacy, subjective well-being and task performance
among electronic work groups: An experimental study. Small Group
Research, 34, 43–73.
Salanova, M., Llorens, S., Cifre, E., & Martinez, I. M. (2012). We need a HERO!
Towards a validation of the Healthy & Resilient Organization (HERO)
Model. Group & Organization Management, 37, 785-822. doi:
10.1177/1059601112470405
Salas, E., Sims, D. E., & Burke, C. S. (2005). Is there a Big Five in team work?
Small Group Research, 36, 555–599. doi:10.1177/1046496405277134
Universitas Sumatera Utara
Salas, E., Stagl, K. C., Burke, C. S., & Goodwin, G. F. (2007). Fostering team
effectiveness in organizations: Toward an integrative
theoretical
framework of team performance. In R. A. Dienstbier (Series Ed.) & B.
Shuart, W. Spaulding, & J. Poland (Vol. Eds.), Modeling complex
systems. Vol. 52: Current theory and research in motivation (pp. 185–
243). Lincoln, NE: University of Nebraska Press.
Schaufeli, W. B., Salanova, M., Gonza´lez-Roma´, V., & Bakker, A. B. (2002).
The measurement of engagement and burnout: A two sample confirmatory
factor analytic approach. Journal of Happiness Studies, 3, 71–92.
Schaufeli, W. B., & Bakker, A. B. (2003). UWES – Utrecht Work Engagement
Scale: Test Manual. Utrecht, The Netherlands: Department of Psychology,
Utrecht University.
Shaufeli, W. B.,&Bakker, A. B. (2010). Defining and measuring work
engagement: Bringing clarity to the concept. In A. B. Bakker & M. P.
Leiter (Eds.), Work engagement: A handbook of essential theory and
research (pp. 10–24). H ove, NY, UK: Psychology Press.
Shaw, Kieron. 2005. An Engagement Strategy Process for Communicators.
Sujarweni, V.W. (2014). SPSS untuk Penelitian . Yogyakarta: Pustaka Baru Press
Sutton, R. I. (1991). Maintaining norms about expresses emotions: The case of
bill
collectors.
Administrative
Science
Quarterly,
36,
245–268.
doi:10.2307/2393355
Suranto. 2003. Komunikasi Organisasi. Diktat. Yogyakarta: Politeknik PPKP.
Universitas Sumatera Utara
Torrente P, Salanova M, Llorens S, Schaufeli WB. From “I” to “We”: Validity of
a Team Work Engagement Scale. E-book 4th International Seminar on
Positive Occupational Health Psychology.
Torrente, P., Salanova, M., Llorens, S., & Schaufeli, W. B. (2012a). From ‘‘I’’ to
‘‘We’’: The factorial validity of a team work engagement scale. In J.
Neves & S. P. GonÅalves (Eds.), Occupational health psychology: From
burnout to well-being. Lisbon, Portugal: EdiÅ_es S_labo .
Van Riel, Cees B.M., dan Fombrun, Charles J. (2008). Essentials of Corporate
Communication. New York: Routledge.
Vardiansyah, D. 2004. Pengantar Ilmu Komunikasi. Jakarta. PT. Elex Media
Komputindo.
Watson, D., & Clark, L. A. (1997). Extraversion and its positive emotional core.
In R. Hogan, J. Johnson & S. Briggs (Eds.) , Handbook of personality
psychology (pp. 681–710). San Diego, CA: Academic Press.
Wegge, J., Schmidt, K.-H.,&Hoch, J. (2009). Goal setting: Basic findings and
new development at the team level. In C. M. Schlick (Ed.), Industrial
engineering and ergonomics (pp. 245–254). Heidelberg, Germany:
Springer .
Welch, Mary. (2011). The Evolution of The Employee Engagement Concept:
Communication
Implications.
Corporate
Communication:
An
International Journal, 16 (4), 328-346.
Universitas Sumatera Utara
Xanthopoulou, D., Bakker, A.B., & Fischbach, A. (2013). Work engagement
among employees facing emotional demands: The role of personal
resources. Journal of Personnel Psychology, 12 , 74-84.
Yates, Catherine. Internal communication effectiveness enhances bottom-line
results. Journal of Organizational Excellence, Summer 2006: 71-79.
Universitas Sumatera Utara
Al-Mashari, M., dan Zairi,M., “BPR implementation process: an analysis of key
success and failure factors“, Business Process Management Journal,
Volume 5, No. 1, pp. 87-112, 1999.
Anastasi, A. & Urbina, S. (2007). Psychological Testing . New Jersey: Prentice
Hall Inc.
Argenti, Paul A. 2003. Corporate Communication , International Edition. New
York: McGraw Hill.
Ariani, D.W. (2015). Relationship model of personality, communication, student
engagement, and learning satisfaction. Department of Management,
Economics Faculty, Maranatha Christian University.
Ariesta, Riza. 2014. Analisis Pengaruh Gaya Kepemimpinan Transformasional
Dan Kepepmimpinan Transaksional Terhadap Kinerja Karyawan Studi
Pada PT PLN (Persero) Distribusi Jawa Tengah Dan DIY. Skripsi.
Universitas Diponegoro. Semarang.
Azwar, S. (2000). Sikap Manusia, Teori dan Pengukurannya . Yogyakarta:
Pustaka Pelajar.
Azwar, S. (2004). Reliabilitas dan Validitas. Yogyakarta: Pustaka Belajar
Universitas Sumatera Utara
Azwar, S. (2007). Sikap Manusia, Teori dan Pengukurannya . Yogyakarta:
Pustaka Pelajar.
Azwar, S. (2010). Metode Penelitian. Yogyakarta: Pustaka Belajar
Bachroni, M. (2011). Pelatihan Pembentukan Tim untuk Meningkatkan
Kohesivitas Tim pada Kopertis V Yogyakarta. Jurnal Psikologi. Vol 38,
No. 1. 40 – 51
Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Work engagement: Further
reflections on the state of play. European Journal of Work and
OrganizationalPsychology,20,74–88. doi:10.1080/1359432X.2010.546711
Bobek, D. D., B.E. Daugherty, dan R.R. Radtke. 2012. “Resolving audit
engagement chalanges through communication” Auditing: A Journal of
Practice and Theory Vol 31 no 4.
Bovee, Courtland L; Thill, John V. 2000. Business Communication Today. Sixth
Edition, International Edition. Upper Saddle River, New Jersey, Prentice
Hall International.
Cangara, Hafied. 2010. Pengantar Ilmu Komunikasi. Jakarta : PT. Raja Grafindo.
Caswell, B., Allen, Catherine. (2001). The Engagement Team Approach to
Independence. Journal of Accountancy. 191, 2; ProQuest pg. 57
Costa, Jr, P. T., & McCrae, R. R. (1985). The NEO personality inventory manual.
Odessa, FL: Psychological Assessment Resources.
Universitas Sumatera Utara
Costa, P. L., Passos, A. M., & Bakker, A. B. (2012). Team work engagement:
Considering team dynamics for engagement [working paper]. Lisbon,
Portugal: ISCTE-IUL, Business Research Unit (BRU-IUL).
Costa, P. L., Passos, A. M., & Bakker, A. B. (2014). Team work engagement: A
model of Emergence. Journal of Occupational and Organizationl
Psychology,87,414-436
Costa, P., Passos, A.M., & Bakker, A. (2014). Empirical Validation of the Team
Work Engagement Construct. Journal of Personnel Psychology; Vol.
13(1):34–4
Effendy, Onong Uchjana. 2004. Ilmu Komunikasi Teori dan Praktek. Cetakan
kedelapan belas. Bandung: PT Remaja Rosdakarya
Effendy, Onong Uchjana; Ilmu Komunikasi Teori & Praktek, PT Remaja
Rosdakarya; Bandung; 2005.
Eysenck, H. J. (1998). Dimensions of personality. Piscataway, NJ: Transaction.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology:
The
broaden-and-build
theory
of
positive
emotions.
American
Psychologist, 56, 218–226. doi:10. 1037/0003-066X.56.3.218
Gudono. (2011). Analisis Data Multivariat . Yogyakarta: Fakultas Ekonomika &
Bisnis UGM
Goldhaber, G.M.(1993). Organizational Communication. (7th ed). USA: McGrawHill.
Universitas Sumatera Utara
Hadi, S. (2000). Metodologi research. Yogyakarta : Andi Yogyakarta.
Halbesleben, J. R. B., & Wheeler, A. R. (2008). The relative roles of engagement
and embeddedness in predicting job performance and intention to leave.
Work & Stress, 22, 242– 256. doi:10.1080/02678370802383962
Handoko, T Hani. 2001. Manajemen Personalia dan Sumberdaya Manusia . Edisi
Kedua. BPFE, Yogyakarta.
Hartman, R.L. Crume,A.L. (2014). Educating Nursing Students in Team Conflict
Communication. Journal of Nursing Education and Practice. Vol. 4, No.
11.
Hayase, L. K. T. (2009). Internal Communication in Organizations and Employee
Engagement. UMI Dissertations Publishing: University of Nevada, Las
Vegas.
Hodson, R. (1997). Group relations at work: Solidarity, conflict, and relations
with management. Work and Occupations, 24, 426–452.
Hurlock, E. B. (2010). Psikologi Perkembangan: Suatu Pendekatan Sepanjang
Rentang Kehidupan (Alih Bahasa Istiwidayanti, dkk). Edisi Kelima.
Jakarta: Erlangga
Khoerunnisa, Deffy (2013) Pengaruh Komunikasi Internal Terhadap Motivasi
Kerja Karyawan di PT.PLN (P ERSERO) Distribusi Jawa BaratT dan
Banten Area Bandung. (Tesis). Universitas Pendidikan Indonesia.
Kozlowski, S. W. J., & Klein, K. J. (2000). A multilevel approach to theory and
research in organizations – Contextual, temporal and emergent processes.
Universitas Sumatera Utara
In K. J. Klein&S.W. J. Kozlowski (Eds.), Multilevel theory, research and
methods in organizations. San Francisco, CA: Jossey-Bass.
Levi, D., 2001. Group Dynamic for Teams. London: Sage Publications.
Lintangsari, A.A., Yusuf, M., & Priyatama, A.N. (2012).Hubungan antara
Employee
Satisfaction dan budaya
organisasi dengan
Employee
engagement pada karyawan tetap PT. BPD Jawa Tengah cabang utama
Semarang. Jurnal Psikologi. Universitas Sebelas Maret.
Lockwood, N.R. (2007). Leveraging Employee Engagement for Competitive
Advantage.Journal of Human Resources Management
Madrid, H. P., Patterson, M. G., Birdi, K. S., Leiva, P. I., & Kausel, E. E. (2013).
The role of weekly high-activated positive mood, context, and personality
in innovative work behavior: A multilevel and interactional model.
Journal of Organizational Behavior. Advance online publication.
doi:10.1002/job.1867
May, D. R.; Gilson, R. L.; Harter, L. M. 2004. The psychological conditions of
meaningfulness, safety, and availability and the engagement of the human
spirit at work, Journal of Occupational & Organizational Psychology
77(1): 11–37.
Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. 2001. A temporally based
framework and taxonomy of team processes. Academy of Management
Review, 26: 356-376.
Universitas Sumatera Utara
Mishra, K.; Boynton, L.; Mishra, A. 2014. Driving employee engagement: the
expanded role of internal communications, International Journal of
Business Communication 51(2): 183–202.
Maslach, C., & Leiter, M. (2008). Early predictors of job burnout and
engagement.
Journal
of
Applied
Psychology,
93 ,
498–512.
doi:10.1037/0021-9010.93.3.498
Naumann, S. E.,&Bennett, N. (2000). A case for procedural justice climate:
Development and test of a multilevel model. Academy of Management
Journal, 43, 881–889. doi:10.2307/1556416
Nurrohim, H. & Anatan, L. (2009). Efektivitas Komunikasi Dalam Organisasi.
Jurnal Manajemen, Vol.7, No.4
Nusatria, Sandi. (2011). Employee Engagement: Anteseden dan Konsekuensi
Studi pada unit CS PT.Telkom Indonesia Semarang.
Pace, Wayne dan Don F. Faules. (2010). Komunikasi Organisasi: Strategi
Meningkatkan Kinerja Perusahaan . Bandung: Remaja Rosdakarya.
Panuju, Redi. 2001. Komunikasi Organisasi. Yogyakarta: Pustaka Pelajar.
Papalexandris, N.; Galanaki, E. 2009. Leadership’s impact on employee
engagement: differences among entrepreneurs and professional CEOs,
Leadership & Organizational Development Journal 30(4): 365–385.
Rahajeng, Ramandita. 2012. Hubungan Komunikasi Internal dan Employee
Engagement di PT.PLN (Persero) Area Bekasi. Skripsi. Universitas
Indonesia. Depok.
Universitas Sumatera Utara
Robbins, Stephen P. 2001. Perilaku Organisasi. Jakarta : Salemba Empat.
Robbins, Stephen P & Judge, Timothy A. 2013. Organizational Behavior Edition
15. New Jersey: Pearson Education
Robinson, D., Perryman, S., dkk. 2004. The Drivers of Employee Engagement
Report 408, Brington: Institude for Employement Studies .
Ruslan, Rosadi. 1999. Manajemen Humas dan Manajemen Komunikasi . Jakarta:
PT Raja Grafindo Persada
Russell, J.A. (2003), “Core affect and the psychological construction of emotion”,
Psychological Review, Vol. 110 No. 1, 145-72.
Saks, A. M. 2006. Antecedents and consequences of employee engagement,
Journal of Managerial Psychology 21(7): 600–619.
Salanova, M., Llorens, S., Cifre, E., Martinez, I. M., & Schaufeli, W. B. (2003).
Perceived collective efficacy, subjective well-being and task performance
among electronic work groups: An experimental study. Small Group
Research, 34, 43–73.
Salanova, M., Llorens, S., Cifre, E., & Martinez, I. M. (2012). We need a HERO!
Towards a validation of the Healthy & Resilient Organization (HERO)
Model. Group & Organization Management, 37, 785-822. doi:
10.1177/1059601112470405
Salas, E., Sims, D. E., & Burke, C. S. (2005). Is there a Big Five in team work?
Small Group Research, 36, 555–599. doi:10.1177/1046496405277134
Universitas Sumatera Utara
Salas, E., Stagl, K. C., Burke, C. S., & Goodwin, G. F. (2007). Fostering team
effectiveness in organizations: Toward an integrative
theoretical
framework of team performance. In R. A. Dienstbier (Series Ed.) & B.
Shuart, W. Spaulding, & J. Poland (Vol. Eds.), Modeling complex
systems. Vol. 52: Current theory and research in motivation (pp. 185–
243). Lincoln, NE: University of Nebraska Press.
Schaufeli, W. B., Salanova, M., Gonza´lez-Roma´, V., & Bakker, A. B. (2002).
The measurement of engagement and burnout: A two sample confirmatory
factor analytic approach. Journal of Happiness Studies, 3, 71–92.
Schaufeli, W. B., & Bakker, A. B. (2003). UWES – Utrecht Work Engagement
Scale: Test Manual. Utrecht, The Netherlands: Department of Psychology,
Utrecht University.
Shaufeli, W. B.,&Bakker, A. B. (2010). Defining and measuring work
engagement: Bringing clarity to the concept. In A. B. Bakker & M. P.
Leiter (Eds.), Work engagement: A handbook of essential theory and
research (pp. 10–24). H ove, NY, UK: Psychology Press.
Shaw, Kieron. 2005. An Engagement Strategy Process for Communicators.
Sujarweni, V.W. (2014). SPSS untuk Penelitian . Yogyakarta: Pustaka Baru Press
Sutton, R. I. (1991). Maintaining norms about expresses emotions: The case of
bill
collectors.
Administrative
Science
Quarterly,
36,
245–268.
doi:10.2307/2393355
Suranto. 2003. Komunikasi Organisasi. Diktat. Yogyakarta: Politeknik PPKP.
Universitas Sumatera Utara
Torrente P, Salanova M, Llorens S, Schaufeli WB. From “I” to “We”: Validity of
a Team Work Engagement Scale. E-book 4th International Seminar on
Positive Occupational Health Psychology.
Torrente, P., Salanova, M., Llorens, S., & Schaufeli, W. B. (2012a). From ‘‘I’’ to
‘‘We’’: The factorial validity of a team work engagement scale. In J.
Neves & S. P. GonÅalves (Eds.), Occupational health psychology: From
burnout to well-being. Lisbon, Portugal: EdiÅ_es S_labo .
Van Riel, Cees B.M., dan Fombrun, Charles J. (2008). Essentials of Corporate
Communication. New York: Routledge.
Vardiansyah, D. 2004. Pengantar Ilmu Komunikasi. Jakarta. PT. Elex Media
Komputindo.
Watson, D., & Clark, L. A. (1997). Extraversion and its positive emotional core.
In R. Hogan, J. Johnson & S. Briggs (Eds.) , Handbook of personality
psychology (pp. 681–710). San Diego, CA: Academic Press.
Wegge, J., Schmidt, K.-H.,&Hoch, J. (2009). Goal setting: Basic findings and
new development at the team level. In C. M. Schlick (Ed.), Industrial
engineering and ergonomics (pp. 245–254). Heidelberg, Germany:
Springer .
Welch, Mary. (2011). The Evolution of The Employee Engagement Concept:
Communication
Implications.
Corporate
Communication:
An
International Journal, 16 (4), 328-346.
Universitas Sumatera Utara
Xanthopoulou, D., Bakker, A.B., & Fischbach, A. (2013). Work engagement
among employees facing emotional demands: The role of personal
resources. Journal of Personnel Psychology, 12 , 74-84.
Yates, Catherine. Internal communication effectiveness enhances bottom-line
results. Journal of Organizational Excellence, Summer 2006: 71-79.
Universitas Sumatera Utara