BusCom03.ppt 447KB Mar 29 2010 04:55:17 AM

Communicating
Interculturally

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Business Communicat

Chapter 3 - 1

Intercultural
Communication

Market
Globalization

Multicultural
Workforce
Two Major Trends
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Business Communicat

Chapter 3 - 2

Intercultural Sensitivity
• Culture
• Subculture
• Ethnocentrism

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Business Communicat

Chapter 3 - 3

Contextual

Legal and
Ethical

Cultural Differences

Social
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Nonverbal
Business Communicat

Chapter 3 - 4

Cultural Context
High
Context

Decision Making Practices

High
Context

Problem Solving Techniques

Low

Context

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Negotiating Styles

Business Communicat

Low
Context

Chapter 3 - 5

Legal and Ethical
Behavior
Seek Common Ground
Withhold Judgment
Send Honest Messages
Respect Cultural Differences

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Business Communicat

Chapter 3 - 6

Social Behavior
Differences
Materialism
Roles
Status
Manners
Time
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Business Communicat

Chapter 3 - 7

Nonverbal

Communication

Personal
Space

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Body
Language

Business Communicat

Chapter 3 - 8

Overcoming
Ethnocentrism
• Accept Distinctions
• Avoid Assumptions
• Avoid Judgments
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Business Communicat

Chapter 3 - 9

Doing Business Abroad
• Assume differences
• Take responsibility
• Withhold judgment
• Show respect
• Empathize
• Tolerate ambiguity
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Business Communicat

Chapter 3 -

Doing Business Abroad
• Look past the superficial

• Be patient
• Be persistent
• Admit cultural biases
• Remain flexible
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Business Communicat

Chapter 3 -

Doing Business Abroad
• Look for common ground
• Send clear messages
• Deal with the individual
• Learn when to be direct
• Test your understanding
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Business Communicat

Chapter 3 -

ESL Communication Barriers

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Slang and
Idioms

Accents and
Pronunciation

Vocal
Variations

Communication
Styles

Business Communicat

Chapter 3 -

Foreign Language
Barriers
Learn Another Language
Use Intermediaries or Translators
Offer Training in English

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Business Communicat

Chapter 3 -

Written Communication
 Use plain English

 Be brief

 Be clear

 Use transitions

 Use proper addresses

 Avoid slang and idioms

 Cite numbers carefully

 Use short paragraphs

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Business Communicat

Chapter 3 -

Oral Communication

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Minimize
Noise

Obtain
Feedback

Speak
Slowly

Clarify
Intent

Do Not
Talk Down

Be
Accurate

Business Communicat

Chapter 3 -

Oral Communication
Learn Foreign
Phrases

Listen
Carefully

Adapt
Your Style

Check for
Understanding

Clarify the
Next Step

Watch Body
Language

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Business Communicat

Chapter 3 -