56 LAMPIRAN 1: KUESIONER PENELITIAN ”PENGARUH ORIENTASI PADA KEPUASAN PELANGGAN, BIAYA, INFRASTRUKTUR SERTA KESADARAN DAN PENGETAHUAN TERHADAP KESUKSESAN E-COMMERCE DI USAHA MIKRO KECIL SEMARANG”

  

LAMPIRAN 1: KUESIONER PENELITIAN

”PENGARUH ORIENTASI PADA KEPUASAN PELANGGAN,

BIAYA, INFRASTRUKTUR SERTA KESADARAN DAN PENGETAHUAN

TERHADAP KESUKSESAN E-COMMERCE DI USAHA MIKRO KECIL

  

SEMARANG

” Nama UMK : Jenis Kelamin :

  ฀ Laki-laki ฀ Perempuan Umur : ..................tahun Lama bekerja : ..................tahun Pendidikan : ฀ SMA ฀ SMK ฀ D3 ฀ S1 Petunjuk mengisi kuesioner:

  

1. Bacalah pernyataan pada lembar berikut kemudian jawablah dengan sungguh-

sungguh sesuai dengan keadaan yang sebenarnya.

  

2. Tidak ada jawaban yang dianggap salah, semua jawaban benar jika diisi

dengan jujur dengan keadaan saat ini. Pilihlah salah satu jawaban di bawah ini dengan memberi tanda ( ) untuk: STS = Sangat tidak setuju TS = Tidak setuju N = Normal S = Setuju SS = Sangat setuju

  

KESUKSESAN E-COMMERCE

NO PERNYATAAN STS TS N S SS

  1. Dengan menggunakan e-commerce, UMK saya akan terorganisir dengan lebih baik.

  2. Dengan menggunakan e-commerce, kesempatan untuk mendapatkan promosi bagi UMK saya meningkat.

  3. Dengan menggunakan e-commerce, keefektivitasan pekerjaan dari UMK saya meningkat.

  4. Dengan menggunakan e-commerce, waktu yang dihabiskan untuk tugas pekerjaan rutin UMK saya menjadi lebih sedikit.

  5. Dengan menggunakan e-commerce, kualitas output dari UMK saya meningkat.

ORIENTASI PADA KEPUASAN PELANGGAN

  

Sumber: Choshin et al. (2017)

NO PERNYATAAN STS TS N S SS

  Keamanan dari informasi pribadi pelanggan dijaga 1. dalam e-commerce UMK ini.

2. Kepercayaan pelanggan penting di UMK ini.

  Kemudahan pelanggan mengakses informasi 3. diutamakan di UMK ini. Menggunakan e-commerce UMK ini menghemat 4. waktu pelanggan.

  

BIAYA

Sumber: Choshin et al. (2017)

  

NO PERNYATAAN STS TS N S SS

Menggunakan e-commerce UMK ini 1. menghabiskan biaya mengakses internet. Menggunakan e-commerce UMK ini 2. menghabiskan biaya teknologi. Menggunakan e-commerce UMK ini 3. menghabiskan biaya pendukung. Menggunakan e-commerce UMK ini 4. menghabiskan biaya baik di dalam maupun di luar organisasi.

  

INFRASTRUKTUR

Sumber: Kurnia et al. (2015)

  

NO PERNYATAAN STS TS N S SS

Infrastruktur (kecepatan internet) dapat 1. diandalkan dan efisien untuk mendukung e- commerce. Lingkungan hukum kondusif untuk melakukan e- commerce dan memiliki undang-undang yang

  2. efektif untuk melindungi privasi konsumen dan memerangi kejahatan cyber.

  Ada tenaga kerja terampil dan software / 3. hardware yang memadai untuk menerapkan e- commerce.

KESADARAN DAN PENGETAHUAN

  

Sumber: Chang et al. (2013)

NO PERNYATAAN STS TS N S SS

  Personel di UMK ini memiliki bakat dan 1. keterampilan tentang e-commerce. Di UMK ini ada personel yang memiliki keahlian 2. dan pengetahuan khusus yang relevan tentang e- commerce. Rekan satu tim cukup memiliki pengetahuan yang 3. memadai tentang tentang e-commerce.

  LAMPIRAN 2: TABULASI DATA ”PENGARUH ORIENTASI PADA KEPUASAN PELANGGAN, BIAYA, INFRASTRUKTUR SERTA KESADARAN DAN PENGETAHUAN TERHADAP KESUKSESAN E-COMMERCE DI USAHA MIKRO KECIL SEMARANG ” NO NAMAUMK

JENIS UMUR

LAMA BEKERJA PENDIDIKAN

  4.0 SMA

  4.0 S1

  30

  30 NID COLLECTION P

  6.0 S1

  28

  29 IKIKUWI KAOS L

  5.0 S1

  29

  28 FITI COLLECTION L

  4.0 SMA

  33

  27 BLEKOK BATIK L

  23

  24

  26 MEGA SNACK P

  4.0 SMA

  35

  25 ALIFA CRAFT P

  3.0 S1

  45

  24 JAVA BATIK L

  3.0 D3

  36

  23 ROJERMATICSHOP P

  2.0 S1

  32

  22 HERITAGE BAG L

  31 LA BECCA NASTAR P

  7.0 S1

  40

  37 OSCAR SOUVENIR L

  25

  41 CHOCO BUNDS L

  4.0 SMA

  30

  40 MLATIWANGI P

  4.0 S1

  22

  39 GELIS HIJAB P

  7.0 D3

  34

  38 DIVA STAMP L

  4.0 SMA

  25

  4.0 S1

  32 BATIK GAJAHMUNGKUR L

  35

  36 TWINS WINGKO P

  6.0 S1

  37

  35 NORA CRAFT P

  6.0 D3

  36

  34 LOGG SANDAL P

  5.0 D3

  24

  33 FASHION MUSLIMAH L

  6.0 D3

  26

  4.0 S1

  21 FUTURE BATIK P

   KELAMIN ( THN ) ( THN )

  2.0 D3

  7.0 S1

  43

  9 PUAS ELECTRONIK P

  2.0 S1

  23

  8 SPORTWEARSHOP L

  4.0 S1

  25

  7 ENDARFOOTWEAR L

  4.0 S1

  30

  6 MADISONINCH P

  22

  53

  5 MAU SNACK L

  8.0 SMA

  50

  4 UD SINAR KASIH P

  3.0 S1

  27

  3 ARGHINSPIRE L

  2.0 S1

  31

  2 VAPORTOLOGY L

  2.0 S1

  23

  1 HORNYCUPCAKES L

  10 AWIE JAYA L

  9.0 S1

  3.0 SMA

  16 META COLLECTION P

  37

  20 SNACK MBAK BRIND P

  6.0 SMA

  46

  19 PUNKIE RAJUT P

  7.0 D3

  49

  18 SEMARANG HELMET L

  3.0 S1

  27

  17 DLIGHT L

  12.0 SMA

  52

  8.0 SMK

  11 SIECLE L

  35

  15 LIM COLLECTION P

  12.0 S1

  46

  14 TUNAS MUDA P

  1.0 S1

  34

  13 SUKAKU SHOP P

  5.0 SMA

  33

  12 GRIYA JAJAN P

  3.0 S1

  25

  5.0 S1

  

JENIS UMUR

LAMA BEKERJA PENDIDIKAN KELAMIN ( THN ) ( THN )

NO NAMAUMK

  24

  67 HANY COLLECTION P

  3.0 SMA

  37

  70 EKAJAYA JAMU L

  4.0 S1

  40

  69 RUSYDA BATIK P

  6.0 SMA

  39

  68 AENIN BATIK L

  3.0 S1

  27

  1.0 D3

  27

  23

  66 CLOVERSHOP P

  6.0 SMK

  29

  65 ARINI ABON L

  4.0 S1

  23

  64 VIE CART P

  4.0 S1

  26

  63 CHRIST COLLECTION L

  7.0 SMA

  71 DUO KUCRITS FLANNEL P

  5.0 SMA

  62 BATIK BIMA L

  8.0 S1

  5.0 S1

  27

  80 ORIN CRAFT P

  5.0 D3

  33

  79 TARA COLLECTION P

  3.0 S1

  29

  78 WGB INDONESIA L

  4.0 S1

  25

  77 LEGACY TAS KANVAS L

  37

  72 CYFA PATCH P

  76 CAHAYA KALKUN P

  3.0 S1

  27

  75 MELLYS HASTA L

  4.0 D3

  34

  74 ANGELA COLLECTION P

  9.0 S1

  30

  73 AZ ZAHRA P

  6.0 S1

  29

  30

  8.0 D3

  5.0 SMA

  29

  51 RUS HANDYCRAFT P

  3.0 S1

  21

  50 KREASI ALIYA P

  5.0 S1

  22

  49 CHOCOMEAL L

  5.0 D3

  47

  48 SENI MADOSI L

  5.0 SMA

  47 ROES COLLECTION L

  5.0 SMA

  5.0 SMK

  45

  46 MIMZZ ROTAN L

  7.0 D3

  33

  45 RC JILBAB P

  4.0 S1

  33

  44 ANNA COLLECTION P

  5.0 SMA

  28

  43 TAS BATIK VONY P

  47

  52 LIBRA SNACK L

  42 RATU SNACK P

  57 CONNETE L

  61 AMICA BEKATUL P

  5.0 SMK

  28

  60 MUKTI JAYA P

  4.0 SMA

  28

  59 CANDRA COLLECTION L

  3.0 SMA

  27

  58 BATIK ASTER P

  4.0 S1

  30

  5.0 S1

  25

  27

  56 VALENTINE SPREI P

  9.0 SMA

  36

  55 SKH ABON LOMBOK L

  4.0 S1

  23

  54 RIRI COLLECTION P

  8.0 S1

  35

  53 MATA CRAFT L

  2.0 S1

  37

  INF KNOW 1 2 3 4 5 Σ 1 2 3 4 Σ 1 2 3 4 Σ 1 2 3 Σ 1 2 3 Σ

NO COM SAT COST

  1 4 5 5 5 5 4.80 5 3 4 3 3.75 2 2 2 1 1.75 3 3 3 3.00 4 3 4 3.67 2 5 4 4 4 5 4.40 4 4 3 3 3.50 4 4 4 4 4.00 4 4 4 4.00 4 3 3 3.33 3 4 3 4 5 4 4.00 4 4 3 3 3.50 3 4 3 3 3.25 3 4 3 3.33 3 2 3 2.67 4 3 4 4 5 5 4.20 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4.00 4 3 4 3.67 5 4 3 2 5 4 3.60 2 2 2 2 2.00 3 3 3 2 2.75 3 2 2 2.33 5 2 4 3.67 6 4 4 5 5 5 4.60 4 5 4 4 4.25 4 4 4 5 4.25 4 5 5 4.67 4 4 5 4.33 7 5 4 5 4 5 4.60 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4.00 4 4 4 4.00 8 5 3 4 5 5 4.40 3 3 3 3 3.00 4 4 3 3 3.50 3 4 4 3.67 3 3 3 3.00 9 5 5 5 5 5 5.00 4 4 4 4 4.00 4 5 4 4 4.25 4 4 4 4.00 4 3 4 3.67 10 4 4 5 5 4 4.40 4 4 4 4 4.00 4 4 4 5 4.25 4 5 4 4.33 4 4 4 4.00

  11 3 4 5 5 5 4.40 4 4 4 4 4.00 5 5 4 5 4.75 4 5 4 4.33 5 4 4 4.33 12 2 3 3 5 5 3.60 3 3 3 2 2.75 3 3 3 2 2.75 3 3 3 3.00 3 2 3 2.67 13 3 3 5 5 5 4.20 5 4 5 3 4.25 3 3 2 3 2.75 3 3 3 3.00 4 4 4 4.00 14 3 4 5 4 1 3.40 2 2 2 2 2.00 4 4 4 5 4.25 4 5 5 4.67 5 4 5 4.67 15 4 4 5 4 4 4.20 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4.00 4 4 4 4.00 16 3 3 4 4 5 3.80 4 5 3 4 4.00 4 4 3 3 3.50 3 4 5 4.00 3 3 3 3.00 17 2 3 5 4 5 3.80 4 4 3 3 3.50 4 4 3 3 3.50 3 4 4 3.67 4 3 4 3.67 18 3 5 5 3 4 4.00 5 4 4 4 4.25 4 5 4 4 4.25 5 5 5 5.00 5 4 5 4.67 19 4 4 5 5 4 4.40 5 5 3 4 4.25 4 5 4 5 4.50 4 5 4 4.33 4 4 4 4.00 20 5 4 5 4 4 4.40 5 4 5 4 4.50 4 5 4 5 4.50 4 5 5 4.67 5 4 5 4.67 21 3 3 4 5 5 4.00 3 4 3 4 3.50 4 4 4 3 3.75 3 4 4 3.67 4 3 3 3.33 22 2 4 5 5 5 4.20 5 5 4 4 4.50 4 5 5 4 4.50 4 5 4 4.33 5 4 5 4.67 23 4 2 2 5 5 3.60 3 3 3 3 3.00 2 2 2 2 2.00 2 2 2 2.00 5 4 4 4.33 24 5 5 5 5 4 4.80 5 5 4 4 4.50 5 5 4 4 4.50 5 5 5 5.00 5 4 4 4.33 25 4 4 5 5 4 4.40 5 5 4 5 4.75 5 5 5 4 4.75 4 4 4 4.00 4 4 4 4.00 26 3 3 5 5 5 4.20 4 4 3 3 3.50 4 4 3 3 3.50 3 4 4 3.67 4 3 4 3.67 27 2 4 5 5 4 4.00 4 4 4 4 4.00 4 4 4 4 4.00 4 5 4 4.33 4 4 4 4.00 28 3 4 4 5 5 4.20 4 4 4 4 4.00 4 4 4 5 4.25 4 4 4 4.00 4 4 4 4.00 29 3 4 5 5 5 4.40 4 4 3 4 3.75 4 4 4 3 3.75 4 4 4 4.00 4 3 4 3.67 30 4 3 4 5 5 4.20 4 4 3 3 3.50 4 4 3 3 3.50 3 4 3 3.33 4 3 3 3.33 31 5 3 5 4 5 4.40 3 3 2 2 2.50 3 3 3 2 2.75 3 3 2 2.67 4 5 4 4.33 32 5 3 3 4 4 3.80 3 3 3 3 3.00 3 3 3 3 3.00 3 3 3 3.00 3 2 3 2.67 33 5 4 5 5 5 4.80 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4.00 4 4 4 4.00 34 4 4 5 5 4 4.40 4 4 4 4 4.00 4 4 4 4 4.00 4 5 5 4.67 4 4 4 4.00 35 3 3 5 4 5 4.00 5 5 4 4 4.50 4 3 3 4 3.50 3 3 3 3.00 4 5 5 4.67 36 2 5 5 5 5 4.40 5 5 4 5 4.75 4 4 5 5 4.50 5 5 5 5.00 5 4 4 4.33 37 3 4 3 4 3 3.40 5 5 4 5 4.75 5 5 5 4 4.75 4 5 4 4.33 2 2 2 2.00 38 4 5 4 4 4 4.20 4 4 3 4 3.75 4 4 3 3 3.50 3 4 4 3.67 3 3 3 3.00 39 5 5 4 5 4 4.60 4 4 3 3 3.50 4 4 4 3 3.75 3 4 3 3.33 3 3 3 3.00 40 4 4 5 5 5 4.60 4 4 4 4 4.00 4 5 4 4 4.25 4 5 5 4.67 4 4 4 4.00 41 5 3 4 4 4 4.00 4 4 3 3 3.50 5 5 4 3 4.25 3 4 4 3.67 5 3 4 4.00 42 4 4 4 4 4 4.00 5 5 4 4 4.50 4 5 4 3 4.00 4 4 4 4.00 4 3 4 3.67 43 5 4 4 4 4 4.20 4 4 3 4 3.75 4 4 3 3 3.50 4 4 4 4.00 4 3 4 3.67 44 3 4 5 3 5 4.00 4 4 4 4 4.00 4 4 5 3 4.00 4 5 3 4.00 4 4 4 4.00 45 5 3 4 4 4 4.00 4 4 3 4 3.75 4 4 4 4 4.00 3 4 4 3.67 4 3 4 3.67 46 3 4 4 4 4 3.80 4 4 3 3 3.50 4 4 3 3 3.50 4 4 4 4.00 3 3 3 3.00 47 2 3 4 3 4 3.20 4 4 3 4 3.75 4 4 4 4 4.00 3 4 3 3.33 3 3 3 3.00 48 3 2 2 2 2 2.20 2 2 1 2 1.75 2 2 2 2 2.00 2 2 2 2.00 2 1 1 1.33 49 4 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4 4.00 4 4 4 4.00 4 4 4 4.00 50 5 1 2 1 2 2.20 2 2 2 2 2.00 2 2 2 1 1.75 1 2 1 1.33 2 1 1 1.33

  INF KNOW 1 2 3 4 5 Σ 1 2 3 4 Σ 1 2 3 4 Σ 1 2 3 Σ 1 2 3 Σ

NO COM SAT COST

  51 4 2 3 2 3 2.80 3 3 2 2 2.50 3 3 2 2 2.50 2 3 2 2.33 2 2 2 2.00 52 2 3 3 3 3 2.80 3 3 2 3 2.75 3 3 3 2 2.75 3 3 3 3.00 2 1 2 1.67 53 3 4 5 4 4 4.00 4 4 4 4 4.00 4 4 4 3 3.75 4 5 4 4.33 3 3 3 3.00 54 4 3 3 3 3 3.20 2 2 2 2 2.00 3 3 2 2 2.50 3 3 3 3.00 2 1 2 1.67 55 3 5 5 5 5 4.60 5 5 4 5 4.75 4 5 5 5 4.75 5 5 5 5.00 4 4 4 4.00 56 2 2 3 2 3 2.40 3 3 2 2 2.50 3 3 3 2 2.75 2 3 2 2.33 3 2 2 2.33 57 3 4 4 4 4 3.80 4 4 3 3 3.50 3 4 3 4 3.50 4 4 4 4.00 4 3 3 3.33 58 4 4 5 5 5 4.60 5 5 4 4 4.50 4 5 4 4 4.25 4 5 5 4.67 4 3 4 3.67 59 5 5 5 4 5 4.80 5 5 4 4 4.50 4 5 4 4 4.25 5 5 4 4.67 4 4 5 4.33 60 3 4 5 4 5 4.20 5 5 5 5 5.00 5 5 5 5 5.00 4 5 4 4.33 4 4 4 4.00 61 4 5 4 4 5 4.40 5 2 4 3 3.50 5 2 5 3 3.75 5 4 4 4.33 4 3 2 3.00 62 5 4 3 5 4 4.20 5 4 4 3 4.00 5 3 4 3 3.75 4 3 5 4.00 5 4 3 4.00 63 3 3 2 5 3 3.20 5 3 3 3 3.50 3 5 5 1 3.50 3 2 5 3.33 3 5 4 4.00 64 4 4 2 3 5 3.60 3 3 4 2 3.00 2 3 2 2 2.25 4 2 3 3.00 4 4 5 4.33 65 3 5 2 3 2 3.00 2 2 1 2 1.75 1 1 5 4 2.75 5 2 3 3.33 2 1 1 1.33 66 2 4 3 4 4 3.40 4 5 4 5 4.50 1 3 5 5 3.50 4 3 4 3.67 3 4 3 3.33 67 3 4 4 3 5 3.80 5 4 3 4 4.00 2 3 5 4 3.50 4 4 3 3.67 4 4 4 4.00 68 4 5 4 5 4 4.40 5 3 2 2 3.00 4 2 1 3 2.50 5 4 5 4.67 5 3 5 4.33 69 1 4 4 3 4 3.20 4 2 3 4 3.25 5 2 3 4 3.50 4 4 3 3.67 3 2 4 3.00 70 1 3 3 2 4 2.60 3 3 4 3 3.25 4 2 3 5 3.50 3 3 2 2.67 4 3 3 3.33 71 2 3 3 4 3 3.00 4 5 2 2 3.25 3 3 5 5 4.00 3 3 4 3.33 2 2 2 2.00 72 3 4 2 2 3 2.80 5 4 3 3 3.75 1 3 4 5 3.25 4 2 2 2.67 2 1 2 1.67 73 2 3 3 3 3 2.80 3 3 4 4 3.50 2 4 5 2 3.25 3 3 3 3.00 3 5 4 4.00 74 1 2 4 4 3 2.80 4 2 5 4 3.75 2 2 3 4 2.75 2 4 4 3.33 2 5 3 3.33 75 2 3 5 5 2 3.40 2 2 2 2 2.00 4 4 5 5 4.50 3 5 5 4.33 3 4 2 3.00 76 3 4 4 5 2 3.60 4 4 3 4 3.75 2 4 5 3 3.50 4 4 5 4.33 2 1 1 1.33 77 2 5 3 1 3 2.80 3 5 2 5 3.75 1 4 3 5 3.25 5 3 1 3.00 2 1 2 1.67 78 3 5 2 1 4 3.00 4 4 3 4 3.75 5 3 3 4 3.75 5 2 1 2.67 3 3 5 3.67 79 4 4 2 2 5 3.40 3 3 3 5 3.50 5 4 3 5 4.25 4 2 2 2.67 4 4 5 4.33 80 3 3 3 3 4 3.20 2 2 3 4 2.75 5 4 4 5 4.50 3 3 3 3.00 5 3 3 3.67

  

LAMPIRAN 3: OUTPUT SPSS

”PENGARUH ORIENTASI PADA KEPUASAN PELANGGAN,

BIAYA, INFRASTRUKTUR SERTA KESADARAN DAN PENGETAHUAN

TERHADAP KESUKSESAN E-COMMERCE DI USAHA MIKRO KECIL

  26.3

  16.3 S1

  42

  52.5

  52.5

  68.8 SMA

  21

  26.3

  16.3

  95.0 Total 80 100.0 100.0

  Descriptive Statistics

  N Minimum Maximum Mean Std. Deviation LAMABEKERJA

  80

  1

  12 4.89 2.182 Valid N (listwise)

  16.3

  13

  

SEMARANG

” GAMBARAN UMUM RESPONDEN JENISKELAMIN

  43

  Frequency Percent Valid Percent Cumulative Percent

  Valid L

  37

  46.3

  46.3

  46.3 P

  53.8 53.8 100.0 Total 80 100.0 100.0

  D3

  Descriptive Statistics

  N Minimum Maximum Mean Std. Deviation UMUR

  80

  21

  53 31.96 7.921 Valid N (listwise)

  80 PENDIDIKAN Frequency Percent Valid Percent Cumulative

  Percent Valid

  80

  

KATEGORIUMK

  91.3 perdagangan (variasi motor)

  10

  12.5

  12.5

  90.0 perdagangan (olahraga)

  1

  1.3

  1.3

  1

  42.5

  1.3

  1.3

  92.5 perdagangan (ATK)

  1

  1.3

  1.3

  93.8 perdagangan (elektronik)

  5

  77.5 perdagangan (lain-lain)

  42.5

  Frequency Percent Valid Percent Cumulative Percent

  11.3

  Valid jasa (shoescare)

  1

  1.3

  1.3

  1.3 kerajinan tangan

  9

  11.3

  12.5 kuliner/snack

  34

  16

  20.0

  20.0

  32.5 perdagangan ( hobi)

  2

  2.5

  2.5

  35.0 perdagangan (fashion)

  6.3 6.3 100.0 Total 80 100.0 100.0

STATISTIK DESKRIPTIF

  N Minimum Maximum Mean Std. Deviation COM1

  80

  5 3.80 .973

  2

  80

  INF2

  5 3.63 .832

  1

  INF1

  80

  1.75 5.00 3.6669 .74491

  80

  5 3.56 1.101 biaya

  1

  80

  5 3.68 .952 COST4

  INF3

  1

  80

  5 3.20 1.060 KNOW3

  80

  1.33 4.67 3.4501 .90028 Valid N (listwise)

  80

  5 3.50 1.043 kesadaran dan pengetahuan

  1

  80

  1

  5 3.64 1.046 infrastruktur

  80

  5 3.65 .929 KNOW2

  2

  80

  1.33 5.00 3.6875 .78754 KNOW1

  80

  1

  5 3.74 .964 COST3

  80

  5 3.98 1.043 COM4

  5 4.11 .955 kesuksesan e-commerce

  

Descriptive Statistics

  80

  5 4.03 1.102 COM5

  1

  80

  2

  2.20 5.00 3.8525 .66732 SAT1

  80

  5 3.71 .874 COM3

  1

  80

  5 3.44 1.101 COM2

  1

  80

  80

  1

  80

  80

  5 3.61 1.037 COST2

  1

  80

  5 3.50 .900 orientasi pada kepuasan pelanggan COST1

  2

  5 3.31 .880 SAT4

  2

  1

  80

  5 3.75 .948 SAT3

  2

  80

  5 3.90 .922 SAT2

  1

  UJI VALIDITAS DAN RELIABILITAS KESUKSESAN E-COMMERCE Case Processing Summary

  5 Item-Total Statistics Scale Mean if

  15.55 8.630 .338 .147 .650 COM3 15.29 7.043 .542 .403 .557 COM4

  Deleted COM1 15.83 8.399 .239 .080 .702 COM2

  Cronbach's Alpha if Item

  Multiple Correlation

  Correlation Squared

  Corrected Item- Total

  Item Deleted Scale Variance if Item Deleted

  N of Items .667 .669

  N % Cases

  Standardized Items

  Cronbach's Alpha Cronbach's Alpha Based on

  Reliability Statistics

  a. Listwise deletion based on all variables in the procedure.

  .0 Total 80 100.0

  a

  Valid 80 100.0 Excluded

  15.24 6.842 .534 .370 .559 COM5 15.15 7.673 .482 .241 .590

  

UJI VALIDITAS DAN RELIABILITAS ORIENTASI PADA KEPUASAN

PELANGGAN Case Processing Summary

  N % Valid 80 100.0

  a

  Cases Excluded .0 Total 80 100.0

  a. Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's Alpha Cronbach's Alpha N of Items Based on

  Standardized Items

  .857 .857

  4 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's

  Item Deleted if Item Deleted Total Multiple Alpha if Item Correlation Correlation Deleted

  SAT1 10.56 5.363 .732 .621 .805 SAT2 10.71 5.347 .706 .605 .817

  SAT3 11.15 5.724 .675 .557 .829 SAT4 10.96 5.581 .694 .556 .822

  UJI VALIDITAS DAN RELIABILITAS BIAYA Case Processing Summary

  N % Valid 80 100.0

  a

  Cases Excluded .0 Total 80 100.0

  a. Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's Alpha Cronbach's Alpha N of Items Based on

  Standardized Items

  .714 .718

  4 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's

  Item Deleted if Item Deleted Total Multiple Alpha if Item Correlation Correlation Deleted

  COST1 10.97 5.696 .426 .286 .697 COST2 10.85 5.319 .591 .407 .600

  COST3 10.91 5.650 .513 .365 .646 COST4 11.02 5.215 .488 .285 .662

  UJI VALIDITAS DAN RELIABILITAS INFRASTRUKTUR Case Processing Summary

  N % Valid 80 100.0

  a

  Cases Excluded .0 Total 80 100.0

  a. Listwise deletion based on all variables in the procedure.

  Reliability Statistics

  Cronbach's Alpha Cronbach's Alpha N of Items Based on

  Standardized Items

  .765 .760

  3 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's

  Item Deleted if Item Deleted Total Multiple Alpha if Item Correlation Correlation Deleted

  INF1 7.44 3.490 .449 .202 .830

  INF2 7.26 2.500 .693 .526 .570

  INF3 7.43 2.323 .677 .520 .588

  UJI

  Multiple Correlation

  Kolmogorov-Smirnov Z .657 Asymp. Sig. (2-tailed) .782 a. Test distribution is Normal.

  Most Extreme Differences Absolute .073 Positive .064 Negative -.073

  0E-7 Std. Deviation .41499246

  Mean

  a,b

  80 Normal Parameters

  N

  Unstandardized Residual

  UJI ASUMSI KLASIK UJI NORMALITAS One-Sample Kolmogorov-Smirnov Test

  7.15 3.395 .710 .528 .850 KNOW3 6.85 3.167 .818 .672 .745

  Deleted KNOW1 6.70 3.808 .723 .562 .838 KNOW2

  Cronbach's Alpha if Item

  Correlation Squared

  VALIDITAS DAN RELIABILITAS KESADARAN DAN PENGETAHUAN Case Processing Summary

  Corrected Item- Total

  Item Deleted Scale Variance if Item Deleted

  3 Item-Total Statistics Scale Mean if

  N of Items .867 .869

  Standardized Items

  Cronbach's Alpha Cronbach's Alpha Based on

  Reliability Statistics

  a. Listwise deletion based on all variables in the procedure.

  .0 Total 80 100.0

  a

  Valid 80 100.0 Excluded

  N % Cases

  b. Calculated from data. a. Dependent Variable: ABSRES

  .062 .039 .208 1.568 .121

  

ANOVA

a Model Sum of Squares df Mean Square F Sig.

  1 (Constant) .502 .168 2.994 .004 orientasi pada kepuasan pelanggan

  Standardized Coefficients t Sig. B Std. Error Beta

  Model Unstandardized Coefficients

  

Coefficients

a

  b. Predictors: (Constant), kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  a. Dependent Variable: ABSRES

  79

  Residual 5.252 75 .070 Total 5.590

  b

  1 Regression .337 4 .084 1.204 .316

  a. Predictors: (Constant), kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  UJI HETEROSKEDASTISITAS Variables Entered/Removed a

  .060 .010 .26463

  a

  Std. Error of the Estimate 1 .246

  Model R R Square Adjusted R Square

  Model Summary

  a. Dependent Variable: ABSRES b. All requested variables entered.

  . Enter

  b

  1 kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  Method

  Model Variables Entered Variables Removed

• .031 .054 -.088 -.567 .572 biaya -.060 .064 -.167 -.937 .352 infrastruktur -.019 .059 -.055 -.316 .753 kesadaran dan pengetahuan

a. Dependent Variable: kesuksesan e-commerce

  .272 .063 .367 4.307 .000 .709 1.410

  b

  .048 .395 2.530 infrastruktur .468 .095 .553 4.915 .000 .407 2.454 kesadaran dan pengetahuan

  .179 .087 .205 2.049 .044 .515 1.940 biaya -.206 .102 -.230

  1 (Constant) 1.290 .270 4.783 .000 orientasi pada kepuasan pelanggan

  VIF

  Beta Tolerance

  Statistics B Std. Error

  Standardized Coefficients t Sig. Collinearity

  Model Unstandardized Coefficients

  

Coefficients

a

  b. Predictors: (Constant), kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  a. Dependent Variable: kesuksesan e-commerce

  79

  Residual 13.605 75 .181 Total 35.180

  1 Regression 21.574 4 5.394 29.732 .000

  UJI MULTIKOLINEARITAS Variables Entered/Removed a

  

ANOVA

a Model Sum of Squares df Mean Square F Sig.

  a. Predictors: (Constant), kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  .613 .593 .42592

  a

  Std. Error of the Estimate 1 .783

  Model R R Square Adjusted R Square

  Model Summary

  a. Dependent Variable: kesuksesan e-commerce b. All requested variables entered.

  . Enter

  b

  1 kesadaran dan pengetahuan, biaya, orientasi pada kepuasan pelanggan, infrastruktur

  Method

  Model Variables Entered Variables Removed

• 2.013